Cox Internet

We have had Cox internet/phone/cable for 12 years. For the first 8 years service was stellar. Rarely had problems, and when you did the first tech that answered the phone could almost always take care of whatever issue might arise in just a few minutes. Then the internet slowed way down, cable was frequently pixellated, phone would go out, phone techs were no longer knowledgeable, and prices started creeping up. For the last two years my internet signal has been so poor there is virtually no wi-fi unless you are sitting on top of the router. They have sent multiple inside techs out that confirm signal is not reaching the house from the pole due to 12 years of deterioration of the wiring making the 300 foot span from the pole to the house. Yet even though the IT guys put in work orders for the lines to be replaced, it never happens. I am paying close to $400.00 a month now for Cox services.

they can't keep their billing straight. Was put on paperless without requesting but never received any type of notice of payment due until email stating payment due today. Spoke to them and supposedly corrected the problem. Now on third month still without any billing notice.

Their service is good, including customer service. The internet is fast and does not have periods of breaking down. The only problem is the price and the company forcing bundled services on you. Then they tell you there is no contract but will not let you reduce your services until a 2 yr period is up.

I went with Cox for internet service with great trepidation and nausea medication. Since they are members of ALEC, which I find to be a dangerous and anti-democratic organization, I really didn't want to do business with them in the first place. But, the same was true of all the other providers. So, it was a matter of pick your poison. I can't wait for Google to set up their service, which is on the way at some point (if I'm still alive). Most importantly beyond this concern is the unreliability of their service. When the internet is working it is fast (50 Mb/s down and 10 mb/s up), which is consistent with the plan I selected. However, it frequently stops or drops to a snail's pace (1 Mb/s down). Since I work from home, this lack of consistency is a real problem, especially when I'm doing online meetings, sending important information, working on websites, or searching for information related to my field. When I call for help, they usually do something that helps for the moment, but it goes back to the same pattern within a day. I get real tired of having to call all the time, so I live with it, until I can't stand it any more and then I'll call again. In general, I find their attitude about technical service to be pretty flat. They really don't seem to care. I also find that billing issues are problematic. I recently received an automated phone call saying that I need to check my account... whatever that means??? It turned out that their online payment system didn't process my payment and my account was overdue. When I called, the representative kept trying to blame my bank for not processing the charge. Sounds like a psychopath blaming everyone else for problems, but not taking responsibility. I couldn't get it across to the person that the issue was with their system. And, she was clueless about how to handle the late charge (which I shouldn't have to pay). I acted in good faith, but the Cox payment system didn't do what it was supposed to do. When I asked to speak to the supervisor, I got the standard response that she/he was not available. There's just one supervisor in a corporation this size? I just find that corporations like Cox are completely disconnected from their customers and the whole idea of "service." They are supposed to provide a service, but they really don't seem to know how to pull off that notion. But, it is typical that most businesses today have no idea how to "really" run a business. Everything seems to be done to make the running of the business convenient for the people in the business, while ignoring the concerns and convenience of the customers.

Cox is simply the worst internet provider out there. Beware!!!! You can't believe anything they tell you and God help you if you were scammed into one of thier Bundle Deals. You will spend hours on the phone every month when you receive a monthly bill. The only thing Cox is professional at is lying. Trust me just ask around for other victims. Their internet drops and spikes so much we had to drop the phone service from my cell phone. Infact, the kids can't even game in peace. It' bad when their friends dont even wont to come over because we have Cox internet. I know what your thinking, switch intenet providers? We can't Cox is the only DSL provider other than dial up. BEWARE Cox

I have use their Internet service for over 20 years. I have found the service to be very reliable. I have experience very few service outages issue. When I have needed assistance they have been very helpful

So far super fast internet. I have multiple computers and game stations working at once and the internet is running smooth for the most part. Customer services is quick and easy to use from the chat app

I signed up for Cox internet when I moved into my new apartment, I've have them for about 1 year and half and haven't had 1 service issue. Great speeds of internet for the price I'm paying.

I've had Cox for years and have never really had any complaints. Really good quality service, and whenever there's an issue with the cable box or anything they are out pretty quick to replace it or fix the issue.

Cox is easy to use and their "panoramic" wifi works amazingly. The installation was quick and the workers were professional. I haven't​ had any problems at all for the past year using their internet.

This provider is faster that other options in the area. There are still lags and some difficulties, but that will occur with any provider. A little more expensive than others. Fairly fast at resolving issues if we need to contact them via phone.

Internet went out for 30 minutes, called, was hung up on. Called again and was told I would have to play 75 dollars for a technician to visit only if the issue wasn't on their end. I live in an apartment which would than have to inspect if the issue wasn't on their end. I pay 83 dollars a month for service that provides 1/5th of the mbps that it is intended to offer. Horrible, but what is suspected of a monopoly.

With constant speeds over several devices. Cox high speed interest has help my family with working and going to school from home.

I don't like how cox can raise your bill with out telling you. I don't like that I can't cut just my cable off with out having to pay big cut off fees. The fee to cut off my cable was $80 now bec I waited 2 or 3 months its $110. They don't tell you everything when you set you plan up then they try to make you feel like your crazy telling you it's always been like this. My bill went from $120 to $150 in 2 months. So at the end of my term I'm cutting it all off. Never again very very disappointed

This is a terrible company. I have been paying for premium internet at 150 mbs in New Orleans. yet i mostly get 10-20 mbs at best. It often fails completely Their customer service number is awful. They lie to you a lot. Their technicians dont know what to do other than reboot the modem and their managers give you smooth talk but dont mean anything they say. This happened with Seth last month and Sara on 1/16. Sadly they have a monopoly. If they had a good competitor they would be out of business

The worst customer service ever. Nobody knows how to help you; they will transfer you around hoping the next guy/gal will know how to help you. Their billing is the most confusing and no one can explain what they are charging you for. They have no problem charging you extra each month. Can't wait for the contract to end.

We are having to upgrade our data due to kids having to be online school and I work from home. We called Cox and they told us to get gigablast and it was unlimited. They sent us the wrong box so my husband had to call them and was then told that we were lied to. To get unlimited we had to pay more money. He talked to a manager and they refused to honor what they told us. Cox should be ashamed for telling us one thing and then refusing to honor their word. Sad part is we are stuck using Cox because no other internet company has the speeds we need in the area.

the Equipment had to be changed 3 time to find a box that worked out of the technicians van. Customer service is more interested in selling upgrades than helping with problems. Same as most providers.

We had issues of our internet dropping a lot. Techs came out several times and nothing changed. Finally they put in new coax cable and that did the trick.

If I want better inter net. It's 120 a month , then the easy internet hook up I can't use the 300.00 WiFi they wanted to have. After sitting on the phone for 1 hour I get to talk to someone ''

I've always had decent service from Cox. I may not always get the advertised speed I'm paying for (1Gbps) but the service is stable and isn't overly expensive.

The internet has regular disruptions (I'm in OK). There is a data cap with very few notifications on updates. When you get to the end, it goes super fast and doesnt add up on the usage. I used 15% in 3 days towards the end of the month so that i would be charged overage before the month was over. They really seem to take advantage of their costumers and there costs are ridiculous in camparison to other providers I have used.

If I could give COX a lower rating I would, I pay for 100MB broadband which they say is available to my apt. In the evening I get 1-2mbps it’s appalling. I phone to complain and the service is no good. They blame my equipment rather than admitting they don’t have the bandwidth to support the speeds they sell. My router, tv and laptop are less than 6months old. Netflix struggles to stream...

I like the internet however they price gouge. You can't get a decent price unless you take their bundle for products I don't use.

I pay for gigablast. I was using their modem and my own truck-band router and experienced slow speeds and a ton of latency. Replaced router Nic and Ethernet cables and three modems. Bought my own modem which resolved my latency but speed test is around 400mbps down. They replaced the lines outside the house still no difference. I even tried modem to pc no router and still same speed.

Constant service interruptions and terrible customer service. Repeating the same information to multiple representatives for hours and never get internet issues resolved. The company throttles internet speeds when you get close to the data limit (even though they claim they do not). This speed throttling happens without fail every time, and every time we call in to ask about it they claim that Cox does not do this.

I have a 2 year contact signed last August 2018. My bill increased by $20.00 last month and when I called they explained that they can increase at any time during my contract. What good is a contact is they don't hold true to their part? I have to stay in my contact or I get penalized. I thought the whole point of a contact was to protect both parties.

I gave Cox a one star only because I couldn’t get it to go lower. They’ll sell you a speed saying it’s fast enough for internet gaming and streaming TV, but it’s not. When you call them to complain or to get it fixed all they want to do is sell you a more expensive service. Cox doesn’t understand I’m not happy with them. Why would I want to give them more money each month?

The internet is ridiculously slow. It took me a couple minutes just to get to this website. They couldn’t even install our security the first time because of the slow speeds. They said they would fix it but still haven’t. I’m unable to use any of my online games on my ps4 because the internet does not work most of the time. I have 3G data on my cell phone and that is extremely slow but 99% of the time it works even faster than the WiFi.

Worst Internet provider. Scam my 25$ because the autopay not working even thought I paid them right after that and still on time. So I cancel the service right after that then they took away my deposit for the modem also, I returned the modem on time and in good conditions. Suckk policy = scam their customer = rip off customer. That 25$ will help your company grow.

The service was bad....internet would stop working after certain times a day for 2 weeks straigh until 6a for 2 weeks straight...had charges pop up I didnt know about and was never told about. Did not ever once receive a bill from Cox only payment reminders and paid. Called tech support 3 times to be told I owed no balance til today and just made a payment 2 weeks ago.....will be returning equipment to cox asap and will be looking for another internet service provider.....it sucks

I was a client for more than 13 years and every year it was the same, they increased the monthly payment without warning and when making the call to solve the problem and lose two hours and it is always a machine that answers you and gives you thousands of options that none of them is what you need and in the end only receive a part as a bonus and end up paying more that month and the monthly payment is never the same after the year and always for some reason that I never understood in these more than thirteen years always do what they want with the client and charge the monthly payment

I have always had COX and on occasion they offer me some very special offers. Like additional cable channels for onyear for an additional .50cents