Overview
Frontier Internet
Varies
No Contracts
91 Years
Spectrum
Varies
No Contracts
33 Years
Ratings
Frontier Internet
Spectrum
Reviews
Frontier Internet
Reviews
Spectrum
Reviews for Frontier Internet
Helpful Favorable Review
Billy stout
January 8th, 2022
Tampa, FL
DETAILS
Review Source
I have just switched to Frontier Internet approximately 2 weeks ago and I am 110% satisfied with their system. The Tech that came and installed it was very knowledgeable in explaining the way the system works and made sure that everything was on line TV's, computers etc. I did have to contact customer service about a charge on my bill but they removed it and was very cordial. Happy that I switched.
Helpful Critical Review
Dana Hatfield
December 31st, 2021
Bullhead City, AZ
DETAILS
Review Source
Customer service is polite and fairly helpful. Prices are high. DSL internet is slow and unreliable. It went in and out on a regular basis. In 3 years I went through 4 routers. When I moved it took 9 days to get my service moved to new house even though they supposedly sent 3 technicians out to the house before one actually showed up and got my service hooked up.
Reviews for Spectrum
Helpful Favorable Review
Yvonne Mosley
April 15th, 2022
Fayetteville, NC
DETAILS
Review Source
Reliable Cable and Internet Service Provider. Friendly staff, technicians are knowledgeable. I forgot to return my equipment when I moved away from the area and my account was turned over to collections agency. I had no past due bill (paid on time or early). Spectrum could have provided support for returning the equipment or offered to include in payment package from the beginning of service. I was a customer for 10 years. Surely they were never going to reuse that old tech. But I guess collections is a stream of income for them.
Helpful Critical Review
Katie Marshall
April 10th, 2022
Brooklyn, NY
DETAILS
Review Source
Spectrum, I just canceled my cable service there rates are high. It appears to continue to go up, after over 6yrs. Never offer any additional discount to my satisfaction. I plan to cancel the internet soon as well.
The Final Word
Overall, Frontier has a much lower customer satisfaction rating. Keep in mind that customer satisfaction is low for the ISP industry as a whole.
Another important factor to consider when reading Frontier's negative reviews is that the company made it a point to expand into rural areas with few internet service options. In these less populated regions, DSL is usually the only choice, and so service is slower and customers are more likely to complain. See if these complaints apply as often to areas where Spectrum and Frontier are competing, particularly if Frontier is offering Fiber. DSL complaints may not apply to you.
And that brings us to another key difference between Frontier and Spectrum: the connections they offer. Spectrum offers cable service, and Frontier offers DSL and fiber optic connection. Fiber is praised as the fastest available type on the market. You can find plans up to 500 mbps in download speeds with Frontier's fiber. Meanwhile, Spectrum's fastest download speed is 100 mbps.
If you're on a tight budget, Frontier has the cheapest plan at $29.99 per month for 50 mbps upload, 50 mbps download. Spectrum's packages are limited to one; their plan starts and ends at $44.99 per month for 60 mbps.
But the consistency and customer service of Spectrum may be worth it to you. Its competitor, Frontier, has its fair share of complaints about reliability and customer support. If it boils down to a battle between DSL and cable for your region, you’ll likely be better off picking Spectrum’s cable internet.
Both companies can have month-to-month plans, but some promotional packages will require a contract. The two can offer customers a modem and router for no additional monthly fee, so there's no clear winner in this regard.
Overall, both companies have something for different types of customers. If you have other options, you could consider looking at top-ranked ISPs by state. Xfinity, CenturyLink, Cox, and AT&T all offer internet plans that, if available in your region, might also be worth your time.
