Overview
CenturyLink
Varies
No Contracts
58 Years
Comcast Xfinity Internet
$39.99
12 months
63 Years
Ratings
CenturyLink
Comcast Xfinity Internet
Reviews
CenturyLink
Reviews
Comcast Xfinity Internet
Reviews for CenturyLink
Helpful Favorable Review
Yvonne Mosley
April 15th, 2022
Fayetteville, NC
DETAILS
Review Source
Great staff who provide excellent customer service. But the Internet Service (Fiber Wiring) is very unreliable in my newly built home. The service has gone out at least 2-3 times per month. A technician has to come out to fix it. It is very disrupting to my business and lifestyle.
Helpful Critical Review
James Parsons
April 8th, 2022
Birmingham, AL
DETAILS
Decent service but disconnecting my service when I moved was painful. Customer service is terrible. They speak broken English and really of no help. Calling them is a waste, but you can't call anyone else. 2 months after disconnecting the drafted my bank account 98.33. Called and they said they would refund, but I doubt they do. I supposedly has a 40 dollar credit when I cancelled, but that didn't come either. Stay away from this company
Reviews for Comcast Xfinity Internet
Helpful Favorable Review
PolliAnne Parte
April 8th, 2022
Altamonte Springs, FL
DETAILS
Review Source
It's almost impossible to talk to a real customer service representative on the phone. They are usually very helpful when you do however it appears that one price of service is agreed on but the company continues to charge you at a much higher rate and the service representative can't explain why. This has happened more than once. Well,,,, its time to cut the cable because I can't afford them anymore. Their product is good but their cost is outrageous.
Helpful Critical Review
Thomas Enochs
April 9th, 2022
Denver, CO
Can we please get my AVS game back on this has been going on too long my big question is I f I pay for nhl center ice what does that have to do with showing the AVS game if not done soon I'm leaving getting a new service
The Final Word
They seem to share low customer scores, but keep in mind that customer scores are relatively low industry-wide. In CenturyLink’s specific case, its coverage area could be the reason for numerous one-star reviews. CenturyLink specializes in serving rural areas, which are unlikely to receive a high speed connection in the United States.
As a result, more users have cause to complain about unreliable speeds and connection. Users in urban areas who can connect to CenturyLink fiber might have a more positive experience. Keep in mind, however, that despite CenturyLink’s large coverage area, the provider is the third largest in the United States, while Xfinity is the largest despite less surface area covered.
While both share some common customer service complaints, Xfinity is slightly less likely to have complaints of delivering lower-than-advertised speeds. For those prioritizing reliable internet, Xfinity could be the winner.
The better provider can also depend on your desired download speeds and price. Xfinity’s cheapest plan is $29.99 per month for 15 mbps. CenturyLink’s cheapest is $45 per month for 20 mbps. If you prioritize a plan with the fastest possible connection, Xfinity tops off at 2,000 mbps for $299.95; CenturyLink caps at 1,000 mbps. For 2,000 mbps, you could stream on dozens of devices to your heart’s content, but it will likely be overkill for the average household.
Lastly, you might be juggling the issue of data caps. CenturyLink has 1 TB data caps on most plans (besides for business owners and users on a 1,000 mbps plan). Meanwhile, Xfinity caps everyone out at 1 TB regardless of plan.
The ISP of your dreams will depend on what you prioritize. For high speeds that deliver consistently, you may prefer Xfinity Comcast. For consistent pricing and an affordable 1,000 mbps, you might opt for CenturyLink service.
