Overview
Cox Internet
$29.99
12 Months
64 Years
CenturyLink
Varies
No Contracts
58 Years
Ratings
Cox Internet
CenturyLink
Reviews
Cox Internet
Reviews
CenturyLink
Reviews for Cox Internet
Helpful Favorable Review
terry r
April 3rd, 2022
Las Vegas, NV
DETAILS
Edited April 4th, 2022
Review Source
Cox is a pretty good cable company but they do have power outages in the Las Vegas area more frequently than most and they are very expensive. I had Cox internet services for nearly two years and my monthly fee was nearly $200.00 and I could not get them to lower my rates. I switched to DTV for a lower rate.
Helpful Critical Review
Jacob Luttbeg
April 15th, 2022
Atlanta, GA
DETAILS
Internet went out for 30 minutes, called, was hung up on. Called again and was told I would have to play 75 dollars for a technician to visit only if the issue wasn't on their end. I live in an apartment which would than have to inspect if the issue wasn't on their end. I pay 83 dollars a month for service that provides 1/5th of the mbps that it is intended to offer. Horrible, but what is suspected of a monopoly.
Reviews for CenturyLink
Helpful Favorable Review
Yvonne Mosley
April 15th, 2022
Fayetteville, NC
DETAILS
Review Source
Great staff who provide excellent customer service. But the Internet Service (Fiber Wiring) is very unreliable in my newly built home. The service has gone out at least 2-3 times per month. A technician has to come out to fix it. It is very disrupting to my business and lifestyle.
Helpful Critical Review
James Parsons
April 8th, 2022
Birmingham, AL
DETAILS
Decent service but disconnecting my service when I moved was painful. Customer service is terrible. They speak broken English and really of no help. Calling them is a waste, but you can't call anyone else. 2 months after disconnecting the drafted my bank account 98.33. Called and they said they would refund, but I doubt they do. I supposedly has a 40 dollar credit when I cancelled, but that didn't come either. Stay away from this company
The Final Word
But that leaves CenturyLink as a clear loser on the customer service front if you take these ratings at face value. Keep in mind that CenturyLink provides DSL service to many of its customers in rural areas, which is less likely to be reliable. But if you have the chance to snag CenturyLink fiber, your satisfaction with the service may be much higher.
What really sets Cox and CenturyLink apart is pricing. CenturyLink has Price for Life plans that guarantee a monthly rate with no contract. On the other hand, customers typically complain that Cox’s price isn’t worth its download and upload speeds. But some of Cox's cheaper plans beg to differ.
Some customers can access a Cox plan at $19.99 per month for 10 mbps with no contract. Meanwhile, the cheapest CenturyLink package can offer you 20 mbps for $45 per month. If affordability is your goal, this might move the needle for you. But if you want speed, that won't cut it.
For fiber optic internet with 1 Gbps, CenturyLink is $65 per month. The Cox Gigablast will run you $99.99 per month. Cox can get pricey for its fiber service.
If you're looking for fiber with an affordable price, CenturyLink may be your choice. But if you're worried about negative customer reviews and want to prioritize reliability, you might be better off with Cox.
