Name: byte
Rating: 4.5

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Verified Customer

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Grace Boateng

Be at hey are patient and very responsive when you call them for help on something bothering you or if you have questions

6 years ago

Reply from byte

We're always here for anything you need, Grace!

Apr. 9th, 2020

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Verified Customer

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Malissa Shriver

The ease of the process, the thoughtful and creative packaging, the customer service and the results and speed of treatment

6 years ago

Reply from byte

Woohoo! Happy to hear you've had a great experience, Malissa. We love a speedy treatment that's safe and effective ;) Let us know if you have any additional questions.

Apr. 1st, 2020

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Verified Customer

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Alexis Rinkus

Customer service is great a I have never had such a happy experience with emails talking to and ortho doctor and having monthly check ups

6 years ago

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Verified Customer

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Lena Strait-Bodey

Started off great- good customer service, great fit' then aligners didn't fit, customer service took a dive and now I've lost over a month of treatment and still waiting for new aligners

6 years ago

Reply from byte

Hi Lena,

Thank you for your feedback. We always aim to provide you with the best care possible, and we'd love to look into this further. If you could reach out to us via email, this would be fantastic! We'll take care of you :)

Apr. 1st, 2020

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Verified Customer

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Lorilee Williams

The aligners are really comfortable compared to the plastic used by other companies I tried. Plus, the treatment time is half the time!

6 years ago

Reply from byte

Thank you for your recommendation! We aim to provide you with a seamless experience, from start to finish- including comfortable aligners ;)

Apr. 1st, 2020

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Verified Customer

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Elizabeth nast Fort Lauderdale, FL

Excellent product and customer service. Byte is very communicative and on top of any issues. They are quick to respond and super friendly.

6 years ago

Reply from byte

Thank you for your review!

Mar. 21st, 2020

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Verified Customer

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Elda Martinez Van Nuys, CA

They have been very attentive through the whole process getting back to me right away and addressing concerns and questions

6 years ago

Reply from byte

Thank you for your review! We do our best to ensure you have the best care possible throughout your treatment. If you ever have any questions, please never hesitate to reach out.

Mar. 11th, 2020

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KimAnn Thomas Sarasota, FL

Byte has a good product. They are making improvements and implementing new practices that are more client friendly. I particularly like that I can now schedule a consultation with someone face-to-face. It’s been a longer than expected treatment plan. As a client/patient one needs to be super proactive , something I learned somewhat the hard way. Make appointments on a very regular basis to be sure you’re on track.

4 years ago

Reply from byte

KimAnn, we appreciate you reaching out and sharing this feedback. Our goal is to make sure that our customers have an enjoyable experience through every part of the process. We want to make sure that we can address these concerns and do what we can to help as soon as possible. Please give our team a call at (877) 298-3669 or send us a DM on our social platforms such as Instagram and Facebook.

Apr. 12th, 2022

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Lieke Lancaster, PA

I had a scheduled phone meeting with Amber-J from the Byte Specialist Team . She was well prepared, friendly and personable. I felt very comfortable talking with her about my treatment plan. I felt she covered everything thoroughly and answered all my questions and concerns.

4 years ago

Reply from byte

Hi Lieke! Thanks for your amazing review! Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments.

Apr. 1st, 2022

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Amber Ma San Jose, CA

I am still on my treatment plan (probably 85-90% done). I had really high hopes for Byte, reading all the reviews and hype, and seeing them market themselves as "doctor directed." I found the experience to be just okay. They are really hands off. I expected there to be a more robust monitoring and evaluation process throughout the treatment plan. You never really hear from them, and you really have to advocate for yourself and take initiative to set up check-in appointments, and flag issues. I never heard from or talked to a dentist. For example, I expected to get emails or notifications when my treatment plan was almost done to prepare for the next step. Nothing. They were really proactive when trying to sell their product -- not surprising. My original treatment plan was supposed to take about 2 months. I am now going on month 6. That's not necessarily a bad thing, as they are willing to keep working with you until you're satisfied. But I feel like they oversold their speed, and underestimate how much time it takes to fix a smile. I am happy with the way they responded and are willing to accommodate additional touchups and adjustments. Bottom line is that you'll really have to commit to make this successful for you. It's not like getting Invisalign at the dentist and getting that upclose and personalized treatment plan. Some of it you'll really just have to hope for the best.

4 years ago

Reply from byte

Hi Amber , we appreciate your feedback and want to do everything to ensure each customer progresses well and feels supported through each step. If there are any concerns regarding progression or quality of the aligners, our Professional Care Team is here to help. Customers can schedule a phone or video conference at any point during treatment through their customer portal. We recommend this if there are any lasting questions or concerns. It is important to us to get every customer to their new smile in a quick and safe way. Please reach out to us at support@byteme.com or give our team a call at (877) 298-3669 to further address any concerns you are experiencing. We look forward to connecting.

Mar. 15th, 2022

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Yingqiu Jiang Sunnyvale, CA

I'm in the 13th week of my treatment and so far the results are promising. The care team scheduled a video conference with a specialist and she was able to answer some of the questions I had and eased my concerns. I am looking forward to the rest of the aligners!

4 years ago

Reply from byte

Thank you so much for sharing, Yingqiu!

Feb. 24th, 2022

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Suzy R Westminster, CO

INCREDIBLE CUSTOMER SERVICE! Zach spent over 35 minutes with me over the phone to help me solve my problem. He was incredibly patent and very through in making sure I completely understood the next steps. I am finished with my upper treatment and about 1/2 way through my lowers. Very satisfied with my results so far.

4 years ago

Reply from byte

From start to finish we want every Byte customer to feel supported and taken care of. We know going through the at-home aligner experience can be a bit daunting and we want our customers to know we are here for them every step of the way! So excited for you!

Jan. 31st, 2022

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Dave Felixstowe, SFK

I like how they always keep in touch with its customers and making sure that we are satisfied with out results. When i was not initially content with my results they sent me additional retainers free of charge to help fix it.

4 years ago

Reply from byte

We are here for YOU! Thank you, Dave, for taking the time to leave this awesome review!

Jan. 11th, 2022

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Claire Hayward, CA

Byte has been a wonderful experience overall. I have tried Invisalign retainers before and I definitely prefer Byte. They walk you through the step by step process for the retainers and are with you every step of the way. The directions are clear and the entire process is very easy! I would recommend byte to anyone.

4 years ago

Reply from byte

Smiling from ear to ear, love to hear all about it!

Jan. 3rd, 2022

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Katherine Haywood Englewood, CO

The results I got were good and this is a much cheaper solution than what I was quoted for Invisalign. That being said, their customer service is terrible and no one told me that I could adjust the treatment plan before I purchased. Had I known this, I would have only purchased aligners for my bottom teeth. Any time I’ve had to reach out their customer service is sub-par. The product works though and my bottom teeth look much better than before!

4 years ago

Reply from byte

Hi Katherine. We are excited about your results and would like to provide some further clarification. There are times when our dental team has approved treatment for just one arch, either top or bottom. However, this has to be reviewed and recommended by the treating dentist. If you ever have any questions or concerns, our team is always here to help and support you. Please don't hesitate to reach out!

Dec. 29th, 2021

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Leslie Oines Surprise, AZ

Using Byte has been an easy way to straighten my teeth. Their customer service throughout the process has been fantastic as well as the lifetime commitment to keeping your teeth straight was a motivating factor for going with Byte. Highly recommend the product/service!!

4 years ago Edited December 22, 2021

Reply from byte

Leslie, we try our best to make the Byte process as smooth as possible. Byte is committed to providing the best service possible and stands behind its guarantees. We are so happy to hear your review. Please feel free to contact us if you have any questions!

Dec. 23rd, 2021

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Alicia Andrews Tulsa, OK

I am so so happy I ended up with Byte for my invisible aligners journey. As a 30 year old in restaurant management, I wasn't comfortable with traditional braces so this was the perfect option for me. The process so far has been a breeze, my teeth hurt in the best way and I can't wait to see how my smile ends up

4 years ago

Reply from byte

Alicia, we are thrilled to hear about this experience thus far. We are so excited for you we want everyone to have their dream smile! If you have a question, send it our way! We are standing by to support. 😁

Dec. 21st, 2021

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Team180captain Bloomfield, CT

My hyperbyte stopped working and I never received my 2nd set of aligners. Made a call and while I was on the phone Neena worked quickly to fix everything. Quite honestly one of the BEST customer service calls I’ve ever had! Thank you!!!

4 years ago

Reply from byte

Woohoo, we are so happy to hear that our team was able to resolve any concerns quickly. We can't wait to see you show off that smile! Thank you for the review.

Dec. 17th, 2021

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Paul Castillo Springfield, MA

The Suport I get from customer service is incredible, not only do they help me with everything, the go above and beyond just to make sure that I am getting the results that I want from my aligners, I can’t wait to see my new smile.

4 years ago

Reply from byte

We can't wait to see it either! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way. Thank you for the great review, Paul!

Dec. 17th, 2021

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Nikki B

I’m working on my alignment treatment right now and this company has been awesome! Has it been flawless and perfect, no, but what in life is? They made it all right immediately and we’re back on track! You can’t beat the value!

4 years ago

Reply from byte

Thank you for the amazing review, Nikki! Our team is always standing by for support, we are happy to hear that our team was able to assist. Please do not hesitate to reach out if you ever have any questions!

Dec. 14th, 2021

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Wendy Conte Greer, SC

Byte aligners were inexpensive, effective, and easy to use. We had great customer service with Byte. When we ran into an issue, the Byte team was very responsive and got us a new set of aligners ASAP. I’m loving my new smile!

4 years ago

Reply from byte

Thank you for the great review, Wendy! We are thrilled to hear that our team was able to address any concerns. We are standing by for support if there are ever any questions. We love to hear you are loving your smile!

Dec. 14th, 2021

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kristy rice CA

I love byte they are always super nice and I love how my smile is almost complete. They have backed their promise to make sure I was happy when my treatment was almost complete and I had 2 teeth that were not behaving lol I will be in aligners a little while longer but byte has my back lol or my smile in their hands 😁

4 years ago

Reply from byte

This is amazing to hear Kristy! Yes, we do have your back! We are proud to offer our Aligner Guarantee, where if a customer is not happy with their results our team can reevaluate, and we can provide additional treatment at no extra cost.

Dec. 14th, 2021

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Cristian Baeza Salt Lake City, UT

I am very impressed with Byte. They answered all the questions quickly and made everything so easy. The packaging is nice and simple to understand. I haven't had any issues with the aligners and can already see great improvement. I am really excited for the final results!

4 years ago

Reply from byte

We are so thrilled for you, Cristian! Thank you for sharing this great feedback:)

Nov. 30th, 2021

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Mike Caravella Orlando, FL

In week 4 of treatment and absolute smooth sailing so far. Byte have been nothing but communicative, friendly, and helpful along the way. From the packaging to the application, Byte makes this process harmless and gives you something to look forward to!

4 years ago

Reply from byte

We work hard to make the process to getting your new smile as smooth as possible. We are glad to hear about your positive experience!

Dec. 3rd, 2021

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Heather Roth Cleveland, OH

Follow all instructions that are easily provided and you will be on your way to your bes smile. I saw improvements in just 2 wks!!! Customer service is very helpful and friendly. Great for adults needing improvement after shifting. I have no negative things to say.

4 years ago

Reply from byte

Our team of Customer Care Specialists are here to help assist all of our customers throughout their smile journey! Happy to hear about your experience :)

Nov. 8th, 2021

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Candace Hays Philadelphia, MS

Week 4 and already seeing amazing results my teeth are whiter and straighter already and the staff have been so nice and helpful I can't wait to show off my smile everyday and the progress I'm making even my sister has jumped on the smile train !!!

4 years ago

Reply from byte

We are so happy to hear about your amazing experience thus far and that you are already seeing results. Our goal here at Byte is to help our customers get a smile they love- with a treatment that is as seamless and stress-free as possible! 😊 Welcome to the Byte fam and thank you for the awesome review.

Nov. 3rd, 2021

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Nick Lau Brighton, MA

My experience so far has been nothing but terrific. Not only am I noticing big progress in my treatment, but the process has been easy and pain-free. Customer service is also great and very responsive to all of my questions or concerns. I look forward to the end of my treatment and seeing my new smile, courtesy of Byte!

4 years ago

Reply from byte

Thank you so much for taking the time to share your experience, Nick! We are thrilled to hear about the progress you've made and we can't wait to get you to that final step.

Nov. 3rd, 2021

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Jennifer Gatz Kalamazoo, MI

I'm seeing changes in my smile with relatively little discomfort. The customer service has been excellent and they are very responsive to questions. I'm glad I went with the Byte at Night plan. It costs a little more, but it's so convenient to only wear it at night. Highly recommend!

5 years ago

Reply from byte

Yes! We are so happy to hear that you found a treatment that is a perfect fit for you. Our team's goal is to make your smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Can't wait to see your final smile :) Thanks for the review!

Oct. 13th, 2021

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Juhl Rayne Miami, FL

I was rather skeptical purchasing aligners on line. Those doubts progressively faded from personable customer service to the overall experience with product itself. I am very, very pleased with the ease of wearing the aligners and the stunning results. Would definitely recommend!

5 years ago

Reply from byte

We can understand being skeptical, but we appreciate you giving us a chance! We are thrilled to hear you are loving your results. We are standing by for support if you ever have any questions. Thank you for the great review!

Oct. 11th, 2021

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Green Papaya Palace Palm Beach Gardens, FL

I'm so impressed with the customer service of Byte. I hit a road block in my treatment and as soon as I let them know what was happening they completely addressed the issues, took me impressions and sent me new aligners and got me right back in track

5 years ago

Reply from byte

Thank you for the great review! We want every customer to have the support they need throughout their treatment. We are thrilled to hear that our team was able to get your smile back on track. We are excited to see your final results!

Oct. 11th, 2021

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bluestrat1 Baton Rouge, LA

First time working with byte. Excellent company, very concerned for my success. Responded to my inquiries within a day or two with good advise. Personal consultant helping me with any problems I encounter. I feel like I'm being overseen by people who actually care about my progress.

5 years ago

Reply from byte

We work hard to make our customer's experiences as smooth as possible from start to finish. We want everyone to have their dream smile! Thank you for taking the time to leave this awesome review!

Sep. 28th, 2021

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Jan van Arsdale New York, NY

Great experience. The process has been very seamless and easy - and the BYTE team has been very helpful with all my questions and supportive of me following the really straightforward process. I definitely recommend these aligners to anyone interested in getting that 'perfect smile'.

5 years ago

Reply from byte

At Byte, we want to make sure that you feel supported from the day you order your impression kit until you get your retainers. Our team is here to make sure the process is as effortless as possible and that you feel comfortable through every step. If you ever have any questions, just send us an email to support@byteme.com and a member of our team will be ready to assist you!

Sep. 24th, 2021

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jaime pineda Modesto, CA

Tryed it out cause iv seen reviews on aligners and I thought it'd be a great idea to upgrade my smile so far the experience has been great my over bite and gap have almost completely disappeared I can't wait for the end result

5 years ago

Reply from byte

This is so exciting! We are so happy you chose Byte and we cannot wait to see what your new smile does for you:)

Sep. 22nd, 2021

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Andrea Solana Beach, CA

So far my experience has been good. The support team has answered the few questions that I have had quickly. The aligners and instructions are pretty straight forward. And my teeth seem to be moving quickly with what I assume are normal levels of discomfort. Overall, good experience.

5 years ago

Reply from byte

We appreciate you sharing your experience! If you ever have any questions, our Care team is here for you. Simply send over an email to support@byteme.com or give us a call at 877-298-3669 and we'd be happy to help.

Sep. 22nd, 2021

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Mary Ellen Ellis

I've had excellent results, they check in constantly, have offered incentives, like free BrightByte, and I received my aligners quickly so I could get started right away!

5 years ago Edited November 3, 2021

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review Mary :)

Sep. 8th, 2021

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Rachel Carrillo Ennis, TX

I started Byte 7 weeks ago and the progress already is amazing. I can definitely see and feel the progress and others have noticed it as well. This is by far the best investment I’ve made this year and looking forward to the end result!

5 years ago

Reply from byte

This is so exciting! We are always thrilled to hear about all of our customers' amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Sep. 1st, 2021

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Carol Anne Portland, OR

I have not finished treatment yet but I feel strongly that Byte should disclose up front to customers that there is a minimum 5 to 7 day delay in answering customer service emails. From the auto response I received "Due to significant growth in our customer base over the past year, we're experiencing delays in response times (5-7 days). We are putting measures in place to solve this bottleneck." And then a link to a FAQ. I'm not sure I would have written a check for $2K if it had been disclosed that I would need to accept sub par customer service because they haven't grown infrastructure to keep up with demand. The responsible thing to do is stop accepting new customers if you cannot provide the appropriate support to them. This is very concerning and I'm not confident I will have support when I need it in my treatment. As of this point, on week four, I've had nobody reach out to me AT ALL since I wrote my check. I'm not impressed.

5 years ago

Reply from byte

Hi Carol- we appreciate you sharing this in-depth feedback with our team. We are always working to improve the experience of every customer. Due to a higher than normal volume we understand that our response time has been less than ideal. We appreciate your patience and apologize for any delays. Rest assured, we are staffing up and our team is working hard to help each and every customer. Because of these delays via email, we have opened up communication via Facebook DM and calls to ensure that our customers can get support in an ample time period while our support team works to get answers to every customer's emails! Our team sends check-in emails to our customers every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you have any concerns or questions, please do not hesitate to send us an email, give us a call, or even send us a message on Facebook, we are always here to help!

Aug. 27th, 2021

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Zella Rudolph Denver, CO

My journey through byte thus far has been great. My teeth are whiter and straighter. Byte reached out to me for progression photos so that my 16-23 weeks will fit properly. Also I have had to order a couple replacements because my dog ate both sets, it was extremely easy to order replacements and they came quick. DEFINITELY HET THE INSURANCE!

5 years ago

Reply from byte

We need to look into getting Byte chew toys for dogs! Haha we are so glad you were able to order your replacements so easily. Our team is here for you any time you need help, so don't hesitate to reach out!

Aug. 17th, 2021

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Areadne Dixon, MT

5 years ago

Reply from byte

Great to hear! We appreciate you taking the time to leave such an awesome review!

Aug. 16th, 2021

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Nicole Paton Edgerton, WI

Easy to use and all done at home. We all have busy schedules and know taking time away isn't the easiest. With byte I'm able to improve my smile and overall teeth alignment right in the comfort of my own home. The company is very easy to work with and I'd I have any questions, they are there.

5 years ago

Reply from byte

We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Aug. 10th, 2021

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Savannah Smith San Jose, CA

Getting started was really easy! I enjoyed previewing my treatment before investing in it. That way I could see how long it would take overall & how my teeth were supposed to look week after week. The night-only aligners work perfectly with my lifestyle. Support team responses could be quicker to understand best next steps when I was unsure about switching aligners some weeks, but other than that it's been a great service!

5 years ago

Reply from byte

At Byte, we want to make sure that you feel supported from the day you order your impression kit until you get your retainers. Our team is here to make sure the process is as effortless as possible and that you feel comfortable through every step. If you ever have any questions, just send us an email to support@byteme.com and a member of our team will be ready to assist you!

Aug. 9th, 2021

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Stephanie Tran Houston, TX

I used to use SmileDirectClub and the retainers were uncomfortable and cheap feeling. They also charged me a lot for my retainers at the end. Byte's whitening foam is a genius and painless way to whiten my teeth while cleaning my retainers. The comfy retainers feel great and the service is even better! Would recommend Byte over SmileDirectClub.

5 years ago

Reply from byte

This is one of our favorite reviews, Stephanie! We are happy to hear that our team was able to provide such an amazing experience. We are happy to have you in the Byte fam, and we can't wait to see your new smile!

Aug. 6th, 2021

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TwinsmomXs2 Grants Pass, OR

I'm about 3 weeks from finishing my byte aligner program and I'm extremely happy this far! My smile has come a long way in just 10 short weeks! The customer service has promptly answered all my emails with answers to questions I've had along the way!

5 years ago

Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible, so do not hesitate to reach out with any questions you may have! Thanks for the review!

Jul. 30th, 2021

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Christa Ingledue Chicago, IL

Byte has made the process of straightening my teeth very easy. The items sent are very organized and include ample instructions to follow for each step. The hyperbyte is great to help ease sore teeth. I’m glad I took a chance on Byte.

5 years ago

Reply from byte

We are so happy you think so! We work hard to make our customer's Byte journeys as seamless and easy as possible. Thanks for this great review, Christa :)

Jul. 29th, 2021

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Jamil Suleman Kirkland, WA

BYTE is amazing! It was a super simple process, I did everything from home, and it was sent directly to me. I just did a new tray every week, and I'm almost totally done! It really works, the team is super accessible, and as a previous braces person -- this was a breeze! Highly recommend!

5 years ago

Reply from byte

This is so exciting, Jamil! We are always thrilled to hear about all of our customer's amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for the great review

Jul. 28th, 2021

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Brian Reynolds Montebello, CA

Byte saved my smile. My teeth were shifting and tightening and within the first half of my Byte regimen I am seeing very positive results and much straighter teeth! Highly recommend using Byte. It is fun and fast and the service is excellent.

5 years ago

Reply from byte

Thank you so much for this awesome review, Brian! We are so happy you chose Byte!

Jul. 23rd, 2021

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Megan Taylor Winterville, NC

Customer service has been great to work with. They are prompt with responding to emails and make sure they are able to resolve issues in a timely manner. Always happy to help and go above and beyond! Very happy with Byte and would recommend to friends and family!

5 years ago

Reply from byte

Thank you! From the moment you purchase your impressions to the moment you get your retainers, our care team is there for you, every step of the way.

Jul. 23rd, 2021

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Cierra J Huntsville, AL

My byte journey has been pretty awesome!! The advisors assigned to me have been very kind and helpful, and my aligners are comfortably secure during the day and night times. Maintenance is easy, and they are rarely noticed when I’m speaking and smiling! :)

5 years ago

Reply from byte

We love to hear this! Thank you for taking the time to write this great review!

Jul. 20th, 2021

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Tiffany Reynolds Winston-Salem, NC

My experience has been wonderful. Every step of the way, they have been helpful and accommodating. I am extremely busy and do not have time for multiple visits to the ortho. Byte made it easy to get the smile I wanted without the inconvenience of office visits. Highly recommended!

5 years ago

Reply from byte

We are proud to offer a more convenient way to straighten your teeth! We are so glad to hear about your positive experience. Thank you for your review!

Jul. 20th, 2021

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Skye Perrigo Spokane, WA

So far my experience has been good. The impression kit was easy to navigate. I’ve only been using the aligners for a couple weeks, and I have moderate crowding, so it’s too soon to see any major differences. I can definitely feel it though. My teeth are nice and white now due to the bright byte that comes with the aligners. The hyperbyte, which is the main reason I chose byte over the competitors, is pretty great and 100% helps with discomfort when switching aligners. I have no doubt that I’ll be very happy when I finish the program.

5 years ago

Reply from byte

We can't wait to get you to that final step! Thank you for taking the time to leave this great review!

Jul. 20th, 2021