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7.4

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Koety B Williams Emporia, KS

Every step of the way the customer service has impressed me. They were in contact when I ordered my impression kit and when didn’t do them right they asked if anything could be different to help and sent me smaller trays for free. My treatment plan was done in 2 days and I ordered them as soon as I saw it. I love it and can’t wait to start flashing my confident smile soon!! Thank you Byte for the personal touch and answering my questions very promptly. I did research on all the companies and I am so glad that I went with Byte!!

7 years ago

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Reply from byte

So happy we've been able to take care of you every step of the way! Our care team does just that- we make sure we're with you from start to finish!

Sep. 11th, 2019

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Kristin Lasee Phillips, WI

I had a a hard time deciding what company to choose for my liners. I did a lot of research when I came across byte. Some of the reviews I read said that they had bad customer service, but that couldn't be more wrong. I get a response from every email I send. They impression instructions were very easy to follow. I got my smile plan very quickly. I am currently waiting to receive my liners and I couldn't be more excited!

7 years ago

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Reply from byte

Hey, doing your research is important! We're happy you've had a great experience with us, and we hope to continue to provide you with the care you need, every step of the way!

Sep. 11th, 2019

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Kat Bristol, PA

I never thought I’d be a candidate for aligners but with amazing customer service and patience I was walked through the impression process (I goofed and had to do it more than once) and am now going on week 2 of treatment. Every call or email I made was answered by the same person and I actually get more from Byte versus other companies for less money!

7 years ago

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Reply from byte

It's what we're here for! We're happy that we could help you out. Our care team is always here for you, every step of the way.

Sep. 11th, 2019

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Storm Scites Virginia Beach, VA

the Best customer service I’ve ever experienced, hands down. My emails were always answered within 15 minutes and my phone calls we always answered by a real person who cared. I wasn’t passed around to anyone, I spoke to one person each time and she really knew what she was doing! Byte runs like a close knit family business. They’re just that good!

7 years ago

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Reply from byte

Yes, we love this! Our care team works hard to make sure we're with you every single step of the way.

Sep. 11th, 2019

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Chris San Diego, CA

Aligners are no fun but Byte at least makes it easy. The impression kit was easy to understand with clear instructions. The aligners themselves come in a super organized box, labeled and in order so you understand when to use each one. The only thing I might improve is the turnaround time from when you send in the impressions until when you get the aligners - for me it was about 2 weeks.

7 years ago

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Reply from byte

So fast! We're excited to have you in the byte family!

Aug. 27th, 2019

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Monique C Bakersfield, CA

Been using Byte for about 5 weeks and the experience so far as been easy and convenient, having all my aligners at my disposal to switch out each week with no waiting time has been pretty nice and can’t forget the BrightByte, let’s just say WOW not only does it clean your aligners but it helps make your teeth white and it’s a noticeable difference 😻 who doesn’t want whiter teeth! Customer service is also very helpful and friendly. Can’t wait for my end results, I have no doubt they will be amazing.

7 years ago

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Reply from byte

Everyone loves whiter teeth! Can't wait for your new smile.

Aug. 9th, 2019

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Kim Hilton Head Island, SC

The Byte process is quick and simple with amazing customer support that is quick to respond to questions and/or concerns both electronically and via phone discussion. The 3 D imaging model allows one the opportunity to see the overall results that can be expected upon completion of the treatment plan which provided me the assurance I needed to purchase the product. Additionally having a designated customer support person that has actually used the product is a definite plus!

7 years ago

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Reply from byte

We can't wait for your new smile! Glad to know our personalized care earned us your recommendation.

Aug. 9th, 2019

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Tina Dunedin, FL

Their customer service is fantastic! From day one, Aline made sure that I had everything I needed to submit to my insurance for reimbursement and Zach was I in constant contact with me for any questions that I had. Dr. Marashi emailed me letting me know that my treatment plan was ready and my aligners arrived before I knew it. Everything was nicely packed and i’m now on Week 5 of my plan and already noticing a difference. I am excited about the end results. A great company to work with!

7 years ago

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Reply from byte

Thank you for the 5 stars,Tina! We are glad the team effort on your new smiles earned us your recommendation.

Aug. 9th, 2019

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Rebekah Lynchburg, VA

I went through the whole process with another company only to be told I was not a good fit for aligners. I was so discouraged. So i decided to reach out to Byte and from the first contact they have been amazing! I know they want me as a customer. They agreed that I am not the perfect candidate but that I could benefit from straighter teeth. I am so looking forward to a sweeter smile. Their customer service is amazing. They are responsive but you set the pace. LOVE BYTE!!

7 years ago

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Reply from byte

Thank you for giving byte a chance on this new change for your new smile!

Aug. 5th, 2019

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Lauren Lynn Branford, FL

IN LOVE WITH BYTE! I used invisalign 6 years ago but never finished because they were uncomfortable and would take me over 6 months. With Byte the aligners are way more comfortable and it will only take me 3 months. 10 weeks, changing my aligners every single week. I can really see a difference already! I can't wait to have straight teeth! Thank you BYTE!<3

7 years ago

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Reply from byte

We can't wait either!

Jul. 29th, 2019

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Julianne G. Mechanicsburg, PA

Byte has been a wonderful company to work with so far. I am on week 6 of 13 of my aligners. Things have been progressing as promised with very little pain except for week one. The hyperbyte technology really aids in shifting my teeth and helping the aligners fit tight to my teeth when first put in. Customer service has been great with any questions I have asked via emai, call or text message! Very easy and convenient.

7 years ago

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Reply from byte

Thank you for reviewing our HyperByte, we truly do feel it is such a great tool for our patients. Thanks for choosing byte!

Jul. 17th, 2019

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Alexis Fisher Lake Oswego, OR

I just started my treatment, but the customer service so far has been fantastic. They have checked up on me through every step of the process to see if I had questions or concerns, and the are very quick at responding. The aligners are comfortable and easy to take in and out. Overall, it seems like a great company that really cares for their customers! Not to mention, I got my aligners a week early (so in 3 weeks), I was very happy!

7 years ago

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Reply from byte

We are so happy you chose byte!

Jul. 17th, 2019

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Erika Lodi, CA

I spent a great deal of time researching all the companies that provide teeth aligners. I best liked Byte for their patient plans, their support team, and accompanying products. Overall I felt they were able to deliver a professional and quality service to me. I’m looking forward to seeing the end results of their product. Thank you Byte! My smile has already greatly improved. :)

7 years ago

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Reply from byte

We can't wait to see your new smile!

Jul. 1st, 2019

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Wilmada Leonis Kissimmee, FL

I rated them a 9 because I had an issue with one the products that had came with my Byte aligners and the product was supposed to help speed up my 6 months journey, and it came broken in the box. I emailed the Byte Team right away to let them know what was going on, they told me they were going to send me a new one and it's been almost two months now and I still haven't received the new one in the mail. Other than than, I'm loving the process in whole. I'm still getting used to wearing my aligners for long periods of time, but they're much more comfortable now than when I first started wearing them.

7 years ago

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Reply from byte

Thank you for being a part of the byte family!

Jul. 1st, 2019

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Lauren N. Riva, MD

Love working with Byte so far! I haven’t gotten my aligners yet so I’ll have to update my review when all is said and done, but the customer service (service and representatives) are all friendly and very knowledgeable. The shipping is quick and packaging is all very neat (no broken or crushed boxes). The financing options are all really doable too. The process so far has been super easy. I’m so excited to start treatment!

7 years ago

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Reply from byte

We can't wait till you show us your new smile!

Jul. 1st, 2019

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Lori Yehle Gold Hill, OR

I’m super excited and happy to be using Byte to straighten (and whiten) my teeth. My uppers were never “bad enough” for braces but my bottoms are awful. After my uppers started moving I decided to invest in Aligners and I’m so glad I did. I’m on week 2 and it’s so easy I don’t realize they are in. And my teeth are so much whiter already! I can’t wait for the finished product! I’m thrilled and I will recommend Byte to anyone who will listen!!

7 years ago

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Reply from byte

Thank you for being a part of the byte family, Lori!

Jul. 1st, 2019

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Hillary Albrecht Woodway, TX

From the very beginning I felt taken care of. Calls came to make sure I had my questions answered and when I wasn't ready and asked to have a call back at a very specific time it actually happened. Never once did I feel like I was being sold a product or experience. The communication, product, packaging and one of my favorite details, the over all quickness of the service, are fantastic.

7 years ago

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Reply from byte

Thank you for allowing us to work on your new smile, Hillary!

Jul. 1st, 2019

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James Greene Scottsdale, AZ

I always considered myself decent looking guy and never understood why straight teeth was so impactful. Now in my mid-30s, I learning that its also affecting my career. What caught my attention with Byte was their brightbyte. It’s so easy to use the 3 in 1 option especially for someone who is lazy like myself. I have been using it now for a month and already noticing the cleaner and whiter results. Combine straight, clean and whiter teeth and its game changing. Worth a try guys.

7 years ago

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Reply from byte

Game changer! Thank you for choosing byte for something so important.

Jun. 13th, 2019

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Phil Henderson, TN

I ordered my impression kit during the Black Friday sale, and it was literally the best purchase I've made in 6 months! I had previously done impressions for another company but didn't feel comfortable with moving forward. Byte was a whole different story! The kit came quickly, was packaged in premium branded packaging, and was extremely easy to complete and send back. My customer experience has been flawless, and the product/process has been even better. Top notch in every way!

7 years ago

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Reply from byte

We are happy we offered you top notch service for your new smile. Thank you for choosing byte!

Apr. 25th, 2019

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Jimelle Turla San Diego, CA

I'm now on Week 12, and I can feel a difference on my teeth. I can tell they really care about their patients/customers as they check in on you when they think it's almost time for your next batch of aligners. They also make sure that you're on top of your treatment and ready for your next batch before sending them to you. Customer service is excellent. The aligners themselves fit great. I didn't experience any pain, only pressure on my teeth as they pushed them in place. Honestly, my treatment took longer than what was planned, but it was because there were days when I wasn't wearing the aligners for the recommended hours. Consistency is key to being on top of your treatment plan.

4 years ago

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Reply from byte

What a great review! Thank you so much for sharing this experience, Jimelle!

Jan. 25th, 2022

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Kayla Svedin

I am using the "Byte at Night" program, which allows me to wear my aligners overnight for 10+ hours each day. This gives me the ability to go along most of my day without the need to be taking my aligners on and off for meals or when I'm out and about for work or errands. It's very convenient. Another unexpected benefit of this is that having to get them in by a certain time at night prevents the late night snacking (because the hassle of removing them, rebrushing teeth, etc is just too much lol), and if I get them in later, keeping them on later the next day fits into my IF eating schedule well also! It took some getting used to in the beginning, it was difficult to sleep knowing and feeling them on my teeth, but now I have begun to notice when I get in bed without them in. And I LOVE the HyperByte! The vibration is a very soothing, relaxing, and pain relieving sensation. I am able to do it for 10 min before bed and 10 min after waking up, sometimes right before I take them out. This helps the transition to the time without the aligners in (the teeth are a bit sensitive for a time after taking the aligners out). I was hesitant to get these, but I'm really glad I did.

4 years ago

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Reply from byte

We love helping our customers reach their dream smiles!

Jan. 3rd, 2022

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Angela Uza Irving, TX

Byte has great customer service and works with you to get desired results. My first time trying Byte, the top aligners didn't fit quite right, so they agreed to send me a new impression kit to re-do the mold. However, I'm from Texas and around the time I was supposed to return the kit, we got hit with the crazy snow storm that knocked out our grid. By the time we got our lives back in order, I had to reprioritize a lot of things and my teeth didn't make the top of the list. I reached back out and they were very understanding and worked with me to send a new impression kit. After completing my top tray set, I still wasn't 100% satisfied with the results, so I contacted them again and discussed what few changes I wanted to see, and they're sending me a few more top aligners to get me to my ideal smile. I would definitely recommend calling the customer service number directly with any questions/concerns/requests, because I did have some issues initially via emails. But the live reps that assist have been absolutely amazing! Also, while I'm still not quite 100% finished with my system, I can see major differences from when I started to now, and I love it. Definitely gives me more confidence in my smile.

4 years ago

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Reply from byte

Angela! Thank you for your feedback! Byte is proud to offer our Aligner Guarantee in which if the customer is not satisfied at the end of treatment we will give you refinements at no any additional costs. We are standing by for support at all steps of your journey please reach out if you need anything! 😊

Dec. 21st, 2021

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Devanee Malibu, CA

Highly recommend Byte!! I am 11 weeks in and I’ve had a great experience so far! This company is so easy & accommodating to work with. This was the best deal I’ve found expense & time wise, compared to other companies. There were several payment plans and I found one that worked perfect for me. Customer service is 5 ⭐️. I initially wanted to take a break because I found out I was expecting (didn’t want the extra stress) and they were super understanding, told me that was perfectly fine, and worked everything out with me. I can see progress little by little and I can’t wait to see what my teeth look like at the end!

4 years ago

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Reply from byte

Congratulations on the new baby! We always love to hear about our customer's amazing experiences. We appreciate your review, Devanee. We can't wait to see you show off your new smile!

Dec. 14th, 2021

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T Leung Los Angeles, CA

My experience with Byte so far (I'm on week 11 or 16) has been phenomenal. Of course my teeth being straighter as the weeks go by is the main part, but their customer service has also been top notch. I realized early on that my aligners weren't fitting quite right, and they were so quick to send me a complimentary new impression kit and got my new aligners to me in less than 3 weeks' time. Although they are not very proactive in checking in with you as your plan goes by, whenever I reached out to them about anything, they would always reply in a timely manner. I would highly recommend this to anyone who is looking to boost their self confidence!

4 years ago

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Reply from byte

Our customer care team is here for you every step of the way and really cares about getting you your dream smile. Any time you have a question, concern, or just want someone to hype up your new smile, we're here for you :) We can't wait to see your complete smile transformation, just a few weeks left!

Nov. 24th, 2021

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Celine Dissel Kansas City, MO

I have always been embarrassed by the gap between my two front teeth. I used to have braces as a teenager and my teeth were perfect but I broke one of the front ones when I was 20 and was left with a pretty big gap after my tooth was fixed. Then pregnancy and years of not taking care of my teeth made them even worse. I started by having my teeth repaired with bonding but the gap was still there and I hated it. My dentist said I could do invisalign but the price was just too much for me. I then decided to look into cheaper solutions. I knew I didn't want to do SDC because I had heard bad reviews and I initially signed up for an impression kit from another company. While I was waiting for my impressions to be reviewed, I saw ads for Byte and decided to look into it. Straight away I liked the night option. I love to drink coffee and tea and I couldn't myself not drinking them during the day. I also would have found it difficult to brush my teeth at lunch since I'm a teacher and have to eat my students and can't leave them by themselves even for a few minutes. I ordered the impression kit and received it very quickly. Everything was very well explain and the directions were easy to follow. I took took the photos and my impressions and sent them back. Within a few days I had a treatment plan laid out with. some images showing the progress week after week and how my teeth would look in the end. I still had to decide between day and night and sent texts back and forth to my customer service assistant who was very helpful and responded very quickly to all my questions. I decided to go for the night option despite it being a little more expensive because it seemed more convenient to me. I was able to set up a payment plan and received my aligners shortly after. The box that contains the aligners is very sturdy and each aligner is individually packed. There is also some BrightByte (foam that cleans the aligners and whitens the teeth) and an HyperByte (vibrating instrument that helps put the aligners in place correctly). The instructions are very clear: the aligners need to be worn for at least 10 hours and the HyperByte needs to be used for a minimum of 10 minutes everyday. I started using the aligners the day I received them, at first they were a little uncomfortable but the HyperByte helps putting them in place properly and they don't really hurt. I am now a few months into my treatment and I can already see the difference. I like that the Byte Team reaches out regularly and gives me personalized advice. For example, they told me to go back to previous bottom aligners since my bottom teeth were not where they were supposed to be. Overall I feel I made the right choice by. choosing Byte and I can't wait to see the final result!

4 years ago

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Reply from byte

Celine, thank you so much for sharing your experience, we appreciate you! Our team of Customer Care Specialists are here to help assist all of our customers throughout every step of their smile journey! We are so happy to hear about your experience :) Please be sure to reach out to our team via email at support@byteme.com or by phone (877) 298- 3669 regarding any concerns, we are happy to assist!

Nov. 19th, 2021

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Kellee Clark

I felt a bit unsure about ordering what I would say is an "off brand" of Invisalign, especially not going into a dental office. I have been blown away by the customer services, response time, and strive to make sure my experience is what I expected. My bottom teeth moved and were straight at about week 6, and I noticed my teeth looking whiter by week 3. I have friends that have noticed a difference in my smile. I was coming to the end of my 14 weeks when the tooth I wanted moved the most hadn't made much progress. The Byte team has worked with me, and changed my plan/regimen to support me in getting the results I want. My insurance covered most of the cost of this treatment, and Byte has not added on any hidden or additional costs from my first purchase with them. This was so easy!

4 years ago

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Reply from byte

Thank you so much for submitting such a detailed review! We are so thrilled to hear about your progress and positive experience. We can't wait to get you to that last step and hear what you do with your new smile!

Nov. 3rd, 2021

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Kat Andros Ansonia, CT

Byte has been amazing from start to (I’m almost done!) finish! I still have a few trays to go on my upper teeth but oh my goodness the change!! I had a front gap which is now completely closed. Byte has changed my life and given me confidence I didn’t even know I wanted! I don’t know why I waited so long to fix my teeth.. I’m so happy I did it! Byte has always been easy to use and instructions are easy to understand. I’ve had no issue receiving responses from their team, and the only pain was my very first tray. Every other tray was just a little tight in the beginning, but no pain! If you’re thinking about changing your teeth, don’t wait like me.. just do it! You won’t regret it!! And use Byte!! Affordable and easy!

5 years ago

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Reply from byte

This is incredible! We appreciate you submitting such a detailed review. It is important for us to provide our customers with a stress-free, smooth journey to a new smile! We are so happy to hear about your experience so far. Don't hesitate to reach out with any questions!

Nov. 2nd, 2021

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Rains Drops Detroit, MI

My experience with Byte has been great! The treatment goes past very quickly, more so than I thought, especially with the HyperByte they give you. With using your hyperbyte instead of wearing aligners for two weeks, you only have to wear them for a week. I really reached the end of my treatment before I knew it. The support is also amazing. They always reply in a timely manner and get you the help you need. With everything you get in the your plan I think the price is worth it (currently paying monthly for the all day aligners at only $83). Plus you have ways to earn money back after your treatment by referring others to use Byte, which of course I would recommend because its quick, effective, and not high in cost. Not to mention, your smile is protected for life!

5 years ago

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Reply from byte

You got us smiling from ear to ear, thank you so much for you feedback! Plenty of goodness to share :)

Oct. 20th, 2021

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Sabrina DiDuro Utica, NY

I was referred to Byte by my older brother halfway through his treatment plan - we were both born with jaws too small to fit all of our teeth and we both had canines that were pushed uncomfortably high and forward as we grew up. I noticed the aligners were helping to realign his canine so I wanted to give it a try as well. Like all teeth alignment plans, Byte requires a commitment and you'll need to adjust your eating and brushing habits to keep the aligners clean and get good results. Before using it, I brushed my teeth once a day; Now, out of habit I brush after every meal and they've never been this white and polished in my whole life, and that's just a side effect of the treatment requirements. While my unruly canine is still not completely level with my other canine (getting it completely flush would require a more involved dental procedure), it's positioned much better than it used to be and I'm no longer afraid to smile and show my pearly whites! I do wish that the staff was quicker to respond, sometimes it would take more than a week before I received a reply to my questions, but I understand this is a consequence of being understaffed due to COVID and thus I won't knock down the rating for it. Despite the delays, Byte stood by their guarantee and sent me additional aligners outside of the original treatment plan until I was happy with the results.

5 years ago

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Reply from byte

Hi Sabrina, thank you for sending in such a detailed review of your experience! We are so happy to hear about your growing confidence in your smile. This is why we do what we do. We are here for you through every step, so if you ever have any questions, don't hesitate to reach out! For immediate assistance, you can always reach us by phone at 877-298-3669 :)

Nov. 2nd, 2021

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Michelle De Silva Valrico, FL

I working remote I found a way to not have to go to a dentist office and get charged a ton to realign my teeth. Since I lost my retainer many years ago my teeth slowly shifted. Not as noticable to others but definitely was to me. I opted for the 24/7 wearing of the byte aligners. I have been very impressed on how they have already improved my top teeth. And I can't even start to tell you how white they are from the byte foam. Love this stuff! Starting week 9 aligners tonight so only 7 more weeks to go. The whole process has been made so much easier being at home and remotely working. Being able to brush my teeth frequently and stay on top of wearing them.

5 years ago

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Reply from byte

Hi Michelle! We do what we can to provide you with an experience that works best for your lifestyle and needs. We want to make sure this process is as easy, and stress-free as possible so we are happy to hear that your Byte journey has been convenient for you. Thank you for your review!

Sep. 24th, 2021

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Sara Caudill Ivel, KY

Ill admit hat at first, I was skeptical. I didn't expect good quality aligners and in order to get my best treatment, I'd need traditional metal braces or Invisalign. After getting a promo code for an impression kit for $19.99, I had to try it! From the beginning (I'm 15 weeks into my treatment!) I've had an excellent experience with customer service. They make your communication personable and never make you feel like "just another customer." Any concern I've had has always been addressed quickly & efficiently! Their payment plan also makes it super affordable for anyone to begin treatment! Aligners are great quality and Bright Byte not only cleans your aligners, but whitens your teeth and freshens your breath. It's amazing! DO IT! Order your impression kit. You HAVE to try this!

5 years ago

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Reply from byte

Hi, thank you for sharing your awesome experience with us! We know that starting clear aligner treatment at home can be a daunting experience. We do what we can to ensure you are supported throughout your smile journey. We are so excited to hear that you have enjoyed it so far. We can’t wait to see your perfect new smile!

Sep. 22nd, 2021

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abuzz2021 Mount Pleasant, MI

So far, I have been incredibly impressed by the Byte system, the customer service, and the process. I chose the at-night aligners because I wanted to have ease of use and as a busy mom, I knew it would be the best opportunity for me to get the straight teeth I've wanted for years. The customer service team has been very helpful, allowing me to submit photos of my progress and helping me to make adjustments along the way to keep my teeth moving at the appropriate pace. The aligners are comfortable, the Bright Byte keeps them fresh and clean, and I cannot wait to get to the end of my treatment to see the results. I have recommended this to all of my friends, and would highly encourage you to get Byte if you are on the fence.

5 years ago

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Reply from byte

Thanks so much for the review, we really appreciate you taking the time to write in. Our team truly cares about getting you your dream smile and we want to make sure we are doing everything we can to get you those results. We are so happy to hear our team has been able to provide you with such a positive experience so far! Any time you have a question or just want clarification, our team is here for you!

Aug. 9th, 2021

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Caley Chessher Azle, TX

I have been using Byte nighttime aligners for about 10 weeks now. My treatment is supposed to take 17 weeks for the top, and 24 for the bottom. So far, I’m thrilled with the results! Since I have the nighttime aligners, I am free to eat, drink, chew gum, etc throughout the day. Then I just pop my aligners in at night, use my HyperByte for 10 minutes, and go to bed. Sometimes the HyperByte can be painful, and sometimes the aligners can be a bit inconvenient if I want to go out at night, but these minor inconveniences are so worth it! Byte customer service is incredible, and I’m thrilled with the results I’m seeing. I would recommend Byte to anyone looking to straighten their teeth, especially as an adult, and feel more confident about their smile.

5 years ago

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Reply from byte

Wow, that is so awesome to hear! We are so excited about the progress you have already made and cannot wait to see your final smile. Keep us updated with your progress and do not hesitate to reach out with any questions you may have! Thanks for the great review :)

Aug. 6th, 2021

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jonathan afiat Tampa, FL

When I was deciding on which company to use, Byte stood out for a few reasons: 1) Cost: Without considering insurance, the price was lowest of the options. And Byte takes insurance, in case you were wondering. 2) Ease of access: Most aligner companies now do 100% at-home treatments but there are some that require a visit to a physical location for the initial consultation or to have your impressions done. Byte was the prior. Everything was sent in a kit and the video walkthrough made it simple and easy. 3) Technology: the addition of HyperByte was the deal breaker. And device that is used only 5.minutes.each night can speed up the process by up to twofold? Sold! Also, the BrightByte cleaner/whitener/breath freshener is perfect to have on the go. It also whitens well and is more gentle then whitening strips. I took the dive and don't regret a single thing. I'm currently in week 4 of my treatment so I am unable to attest to the effectiveness just yet. However, the initial set up process/experience I can rate and it's been phenomenal. 10 out of 10, no doubt. The website was easy to navigate. I had a step-by-step checklist to go through. I even had a personal Byte representative that communicated with me via text message to help me along the way until my aligner kit arrived.

5 years ago

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Reply from byte

Jonathan- WOW, thank you so much for taking the time to share this awesome and in-depth review with our team! Byte is proud to be the best value in the orthodontic space! Our team is also here for every customer from start to finish so do not hesitate to reach out, we got you and are so excited for you :)

Jul. 30th, 2021

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Sara Savering Cleveland, OH

I am happy to say my person experience with Byte went very smoothly. As soon as my impression kit arrived a customer service representative contacted me to make to guide me through the process. I am currently on week 6 of my aligners and I can see significant improvements in my teeth. So happy with my results so far. The only negative thing I have to say about Byte is- the very next day after I purchased my Aligners at the full advertised price, I received an email from the company advertising $300.00 off if I buy today through that specific ad. If only I would have waited just one more day to buy my program I could have saved some money.

5 years ago

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Reply from byte

This is so exciting, Sara! We are always thrilled to hear about all of our customer's amazing progress. If you have a question, email support@byteme.com or give us a call at 877-298-3669, and our team would be happy to help. Thank you for the great review

Jul. 28th, 2021

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Nikki Lally Douglas, WY

I submitted a request for treatment review, including photos that were asked for, because my aligners we're not fitting properly. The request was made a month ago and I have not received further communication.

4 years ago

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Reply from byte

Nikki, thank you for reaching out- We would like to look into this further. Due to customer privacy laws, we are limited in what we can say on public platforms. Please message us over Facebook or Instagram, we are more than happy to help!

Mar. 23rd, 2022

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Lauren Stacey Atmore, AL

Byte worked pretty good but customer service is terrible. Which is very important. They would never send me my final retainer after I finished my plan they wanted me to pay for it.

4 years ago

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Reply from byte

Hi Lauren. We are always looking for ways to improve the customer experience so we appreciate you taking the time to leave this feedback. We want every customer to feel supported throughout the whole Byte journey. If at any time you are unable to connect with our team, please give us a call at 877-298-3669 or send us a direct message through Facebook and our team would be happy to assist.

Mar. 31st, 2022

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Seth Florissant, MO

Overall i am happy with the company but I had to stop wearing the aligners for some time and now I still am only around halfway done. I am not sure how to follow up.

4 years ago

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Reply from byte

Hey Seth, thank you for reaching out! We would love to look into your account and provide the best assistance. Feel free to reach out over our social platforms such as Facebook or Instagram or give us a call at (877) 298-3669 any day from 8 am- 6 pm MST!

Mar. 21st, 2022

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Jessica Hoffman Louisville, KY

Awful customer service. I was supposed to only receive treatment for 4 months. It has been almost a year and the gap in my front teeth isn't closed. When I reached out they had me fill out a form that took 5 days to get a response. The response wasn't thorough and when i asked questions I got multiple responses with different answers. They left out a bottom retainer, which wouldn't fix my top gap. They haven't shipped it and won't refund my money so I can go to an actual orthodontist.

4 years ago

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Reply from byte

Hi Jessica, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Quesssadde Johnson Warwick, RI

I had a lot of bleeding in my gums and when i contacted the company they didn't really help me. I sent multiple pictures of how my teeth looked with the bleeding and they still did nothing. My teeth did shift but not completely straight how I wanted. So overall a 2 seems like the correct rating for byte.

4 years ago

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Reply from byte

Hello Quesssadde, we want to make sure each customer is getting to their new smile in the safest and best way possible. Sometimes teeth are more stubborn than we expected and take longer to move. Our team should be sending you check-in emails every 2 weeks to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. If you haven't been seeing those emails, let's check that out right away.Customers can schedule a phone or video conference at any point during treatment through their customer portal. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Apr. 1st, 2022

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Jamie Fitzgerald Sayreville, NJ

I am fortunate enough to have had a quick treatment. Every time I had a concern I felt they were supportive and helpful in correcting the issue.

4 years ago

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Reply from byte

Yay! We are so happy to hear about this. Our team's goal is to make our customers' smile transformation as seamless and stress-free as possible. Thanks for the review!

Mar. 17th, 2022

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Racheal Murray Blackwood, NJ

I am disappointed I haven't received my last bit of byte to correct my teeth over a picture. Why am I paying so much when you refuse to send my last bit of Byte over a picture? Ridiculous

4 years ago

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Reply from byte

Hi Racheal, we want to do everything to ensure each customer progresses well and feels supported through each step. It's important to make sure that we can address these concerns and do what we can to help as soon as possible. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 18th, 2022

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Janay Frazier Baltimore, MD

I didn't feel supported throughout my experience. I ended up having to do an addition 10 weeks which I think could've been avoided if there were frequent check-ins from a point person throughout the process.

4 years ago

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Reply from byte

Hi Janay. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 31st, 2022

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Daphne Ching-Jackson Long Beach, CA

The customer service needs improvement but it appears Byte understands that. The customer service is now 1) implemented electro, and 2) works effectively.

4 years ago

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Reply from byte

Thank you for sharing, Daphne- We are always looking for more ways to improve and implement updates here at Byte.

Mar. 22nd, 2022

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Talia Nelson Naples, FL

Not personalized customer service via email (auto-generated responses). Was unable to get my last bottom aligners for 4 months because I have chipped bottom teeth which Byte claimed to be "gaps because of fit" and kept telling me to backtrack to previous week's aligners. I have finally finished my last set of bottom aligners and due to the chipped teeth (which the aligners don't show), my bottom teeth are not fully straight. VERY UPSET ABOUT THIS.

4 years ago

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Reply from byte

Hi Talia. At Byte, we know how important communication is and we always strive to be open and transparent. Sometimes teeth are more stubborn than we expected and take longer to move. Each customer has the option to schedule a phone or video call through their customer portal with our Professional Care Team. Byte provides a Professional Care Team check-in via our account center to provide each customer with their next steps if they are concerned with the progress of treatment. Additional aligners may be available, as well as an adjustment to treatment to ensure we can provide the desired outcome.We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 28th, 2022

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Alexandra Carola Lafayette, LA

Byte has been super easy to work with. I did my whole treatment basically overseas deployed. It was easy to communicate.

4 years ago

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Reply from byte

We strive to make our customer's smile journey as smooth as possible. Thank you Alexandra for your amazing review!

Mar. 18th, 2022

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Azalea Price Oakland, CA

I tried contacting through text multiple times and never got a response. They've reached out through email, yet I never got the answer I was looking for. My teeth were not to my satisfaction and I still had to end up getting braces in the end.

4 years ago

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Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST. Please give us a call and let's make sure you are being taken care of!

Mar. 17th, 2022

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Alicia Hamilton Orange Park, FL

Fairly priced, did not work the way I wanted them to. Was supposed to stop wearing in August 2021. It's March 2022 and I may need yet another pair of refinement aligners but I'm having a hard time getting them.

4 years ago

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Reply from byte

We are here to help every customer get to their new smile! Please reach out with any concerns at patient.byte. com/support or send us a direct message on Facebook and we'd be happy to assist.

Mar. 16th, 2022

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HEATHER DOBBS Mountain Home, AR

I really enjoyed the process. Customer service was great at the beginning and then towards the end of my treatment it took longer to get back with me.

4 years ago

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Reply from byte

Hi there. At Byte, we know how important communication is and we always strive to be open and transparent. We would love to look into this further and chat more about your questions and concerns. Our team is available to speak via phone call at (877) 298-3669 Monday-Sunday, 8 AM-6 PM MST.

Mar. 18th, 2022

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Mary Glover Hughson, CA

The customer service at Byte disappears as soon as the payment is made. I never spoke with an orthodontist. When I had a question about getting an address for my dental insurance claim, no one returned my calls or emails. No one had checked on my progress. I need my retainers but no one has been in touch with me so I would like my money back for those. My dentist is now worried about my teeth because your program has ruined my Byte. Please call me. No one ever returns my calls or emails.

4 years ago

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Reply from byte

Hi there, once treatment has started, we send periodic check-in emails to make sure everything is progressing as projected. Those emails can sometimes get stuck in a junk or spam folder. For any questions or concerns regarding this, please reach out at 877-298-3669 during normal business hours MST Monday-Sunday and our team would be happy to assist. If none of our representatives are available, please select the callback option so the next available representative can give you a call back. If you are having trouble connecting via phone, please send us a direct message on Facebook.

Mar. 16th, 2022