La Quinta Inn Logo
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4.9

Overall Score

Author: Kalicia Bateman

LAST UPDATED: April 8th, 2022
Hotel Type: Economy

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The Good

  • Amenities
  • Locations
  • Positive feedback
La Quinta Inn & Suites advertises its promise to provide free high quality amenities for all guests in general but business travelers in particular to "relax, recharge and enjoy". These free amenities include:
  • free Bright Side Breakfast®
  • free high-speed Internet
  • exclusive Bright Morning Bed® with a pillowtop mattress.
The hotel's business centers have flat-panel HDTVs and spacious, bright in-room work areas with ergonomic "task" chairs. Swimming pools are said to be available at most locations. There is also an on-site gym or complimentary passes to a local gym. Most La Quinta Inns are conveniently located near restaurants and shopping malls. Room types and setting vary by hotel. Company-owned hotels are standardized. Franchised hotels vary more. Each guest room has a:
  • television
  • iron
  • hair dryer
  • coffee maker
Positive feedback from guests typically revolves around the free breakfast options and the pillowtop beds:
  • Breakfast offers both cold and hot options. The first morning fresh fruit salad was provided but only bananas and apples were on the buffet the other two mornings.
  • Hot options varied from day to day with make your own waffles, instant oatmeal, toast, scrambled eggs and breakfast potatoes remaining a constant. Cold options included yogurt, cereal, hard-boiled eggs, breakfast pastries.
  • Breakfast buffet staff were very attentive and refilled things constantly. Hot sauce is provided.
  • The Beauty Rest pillow top mattress is so comfy...sheets are soft, and the pillows are great. One guest commented on it at checkout and the staff gave her a card with the information about the mattress, and purchased one for her home.
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The Bad

  • Authenticity
  • Consistency
  • Complaints
La Quinta may have some authenticity issues regarding its Spanish/South Western themed décor that makes it unique. Unfortunately, the southern roots of the architecture have been watered down by its franchising of older hotel chains like the former Budgetel Inn. Speaking of the franchised hotels, they lack consistency in amenities, so guests can have totally opposite experiences at two different hotels in the same area.  The company-owned hotels have standardized accommodations, but which ones do and don't will be something guests have to find out after they get to the hotel and check in (i.e. when it's too late). Standard complaints:
  • usually no on-site dining on the premises (outside of the free breakfast)
  • Towels provided on the first day of stay were good, but the next two days the towels provided had definitely seen a lot of wear, were both rough and greyish rather than white.
  • The toiletries were okay but guests recommend bringing your own if you like a bit of luxury.
  • No ketchup provided with breakfast. Have to bring your own.
  • Rooms facing the street are loud throughout the night and early morning.
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The Bottom Line

If you're going for the Spanish theme, you may be disappointed. The building may also lack updating on the outside. Once inside, guests are typically impressed with the accommodations. Amenities vary from one hotel to the next depending on if it is a company-owned hotel or if it a franchise. Franchises function a bit more independently and may not be up to the La Quinta brand standards. Prices are reasonable-especially when getting hotel discounts through a third party or membership benefits, but people generally wouldn't say it is worth paying regular price. Major highlights include the full service hot and cold breakfast and the trademarked pillow top mattresses and pillows in the guest rooms. Guests also will appreciate the hotel being pet-friendly and having free internet access. Non-smokers will love the 100% smoke-free premises but smokers will not share the same sentiment.  
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Star Rating

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3.4

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236 Reviews

Review Breakdown

5 grade

31%

4 grade

29%

3 grade

11%

2 grade

8%

1 grade

21%

Sentiment Criteria

Value

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Quality

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Service

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Deb Lingner Springfield, IL

Terrible in Moline,il. We were told new owners from our last stay!! First, Couldn't use the bathtub. The shower knob was stuck up, and couldn't be released!! Second, the electrical outlet behind the fridge was 1/2 broken off, exposing wires! Fire in the making! Next, 2 draws couldn't be open or shut. They were broken. All these things were pointed out to the desk clerk that night. Her response was, "Most of the rooms on 1st floor had baths that didn't work". They were fully aware of all these issues. To top it off, she had said they invested in new mattresses. That's a joke. When 2 people laid on it, you both rolled to the middle. I suggested to her they work on these issues before their business was ran into the ground. She indicated the new owner really didn't care!! It's not over yet. Upon checking in you had to place a $100 damage deposit. She stated they checked the room before you could leave!! I questioned her on how we knew the room wasn't damaged BEFORE we rented it??? She said they would know lol. We went to check out the next morning.(4am early flight out) The clerk on duty said he had to check the roomto complete checkout!! We were already NOT happy due to everything listed above. He came back saying, "He smelled smoke in the bathroom!!!". He THOUGHT he was going to make a fast $100. NOT! We told him to not even go there!!!!! That topped the stay off!!! We will NEVER stay there again! It was like a night from H***!

4 years ago Edited February 15, 2022

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MM Largo, FL

I liked this hotel because they allow pets and don't charge a fee. However, I had a bad experience with my last stay. There was some confusion as to what day we were checking out at the end of our week stay. They thought we were checking out a day earlier than we intended to and we were gone all day on the last day and when we returned our key wouldn't work. I went to the office to get it fixed and there was a note for the clerk to call the manager you our return. She put him on the phone with me and he chewed me out because we had not checked out that morning. I apologized cc and said we were supposed to check out the following day and apologized for the confusion and said I could pay for the extra night at that time. The manager said no and that we had to check out (this was around 10pm). Wonder we had been there a week we had quite alot of things in our room to pack. The manager came to the hotel from home and stood over us while we packed saying we had 15 minutes or he would call the police. I was in tears as we gathered our stuff in a mad rush throwing it into trash bags because it was faster than packing our suitcases. Three posting lot for the hotel was now than half empty so it's not like they needed the room. Extremely rude considering it was a simple misunderstanding. I will never return.

4 years ago

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Hank Kline DeBary, FL

Stayed at La Quinta St. Petersburg N. FL for two nights. Booked Handicapped room on first floor directly with Hotel. When I arrived they said first floor room wasn't available took second floor room. O'k since they had elevator. That night my wife went to take shower, and the seat provided on the tub was filthy. My wife thought it was POOP, I thought it may have been MOLD. Complained to front desk. Clerk came to room and agreed it was unacceptable and offered us handicapped room on third floor. Before I went to the trouble to pack everything and move my wife and I went to check out the room. We found the seat in the shower to be in the same disgusting condition. I told the front desk attendant I would remove the offending seat so my wife could shower without contamination. After I did, and then sanitized my hands my wife noticed there was no shower curtain. the clerk immediately brought one up and put it on for us. She took a shower , but the hand held shower would not stay up in the sliding mount, and about one half of the holes for the water to come out were clogged up. Since my wife has a medical condition which requires her to keep warm that night she was COLD we later found out that the heater is set so that the room will never get above 72* no matter what temperature you set it at. The hotel provided us with a portable electric heater the next morning, but hadn't told us about this the night before. Maintenance fixed the slide, but did nothing about the clogged hand shower head. Housekeeping did clean the folding seat on the tub. The next morning , while iI was seated in the office chair with loose arm rests at the desk eating breakfast, I noticed a bug crawling around on the desk. It got away before I could tell what kind of bug it was. The night desk clerk said he would take $20 off my bill for my trouble . I don't look forward to patronizing this establishment in the near future.

5 years ago

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Mary Johnson Plainfield, IN

We stayed at LaQuinta Smyrna TN, as we have several times before. I had a mistake on my bill, and problems with our room. I stated these problems on my feedback email I received, and got an email back from the Smyrna manager full of excuses, but no resolution to my billing problem. So I called Corporate offices, told my story. Waited on hold for quite awhile, only to be told I would receive a call from a supervisor within one week. It has been a week and a half. I have received no call. I would highly recommend not staying at La Quinta anywhere. You can get a much nicer room for a very comparable price, as they now charge 20.00 per night for pets. It is much nicer to stay at a hotel that has employees who care. Additionally, the Smyrna location is becoming quite rundown.

7 years ago

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Mary Johnson Charlotte, NC

My Experience with La Quinta Was the Worst First I Arrived at the Macon Georgia Location located At 3944 River place Drive the Front desk clerk was not at the desk when I arrived there were Five Families standing waiting for him to return Once I got serviced I was very disappointed because I had arrived from a 14 hour drive just for the clerk to tell me They Do not accept Cash App Visa Cards Or Cash Which is all I had Also I had already booked the reservation for the room It was late at night and all I wanted was to get a room and rest The clerk was very disrespectful and rude .

4 years ago

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Robert Lam Denver, CO

We stayed at the LaQuinta Inn off of Maple and I-680 in Omaha, NE. When we pulled up we noticed that they are in the process of renovating the hotel. With that being said, it does not excuse this place of having mold on the grout in the shower. The shower floor was brown from dirt stains as was the sink. The metal edging on the pillow top matress is starting to come through the fabric. We have taken pictures and videos of this room to put them on social media if something isn’t done.

5 years ago

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Sari Doden Springfield, MO

I have stayed at this hotel several times over the past three years but I have to say last night’s stay (9/10/19) was by far the worst. The staff was super nice and helpful but our room was awful. The toilet seat felt like it was going to come off every time I sat down, the towel bar pulled off the wall, the tub had a piece of vinyl(?) attached to the bottom and there was no hair dryer. Chances are good we will no longer use this hotel for our overnight stop on the way to the beach.

7 years ago

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Susan Stewart Salt Lake City, UT

We've used the La Quinta a few times because my daughter-in-law worked there. It's alright for a cheap hotel. There are better cheap hotels, but the location was convenient and next to family. We did hear some funny stories from my daughter-in-law. I guess one time when she was cleaning a room there was a giant live fish in the bathtub someone had caught and left.

9 years ago

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Molly Keogh Ogden, UT

We have stayed at many La Quinta Inn's over the years and have always had a good experience. This past weekend we stayed in la Quinta in Logan, Utah and it was horrible. The sheets were dirty, the place smelled like smoke covered with cleaner, the room numbers were written on the walls. I definitely will not be going back.

6 years ago

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Destini Ferguson Tallahassee, FL

It is a 2-3 star hotel, but the employees could still put in effort to offer a clean and welcoming space. I have stayed in a few of these, due to travel. The sheets are usually stained, and room service doesn't check the entire room. Once I found shoes and food under the bed. At another location there was boogers all over the bathroom wall! The front desk is never at the desk. So I am always waiting to be checked-in. I only stay here if you must. At least there are no bed-bugs. The property also has good lighting at night.

5 years ago

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Angela Roberts Riverdale, GA

The fact they charge you a $100 extra for room damage. I'm a grown up not a child you quickly take my money but tell me 3 to 5 days to put it back never again and I will not refer you all

5 years ago

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Sara Jane Crestwood, KY

We did not have a good experience of La Quinta and it actually has deterred us from every going to another. Breakfast was inedible. Rooms were basic. They seemed out of everything needed.

8 years ago

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Madisen Cluff Los Angeles, CA

I went to a La Quinta Inn with my sister on our way to visit our parents. The places smelled heavily of smoke and bo. The man working at the front desk was nice but gave off a really creepy vibe. Other than that the room was alright and the bathroom looked clean.

5 years ago

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Mark Benson Nakhon Sawan, 60

La Quinta Inns are not my favorite to say the least. They usually feel very unclean and the complimentary breakfast is never worth eating. The employees are also not always the nicest.

5 years ago

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Gabe Burton Riverton, UT

Always dirty, seriously even the toilet wasn't clean during my last stay for a business trip. sheets feel itchy and gross, and the rooms always smell bad.

5 years ago

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Ja'Mia Brown Tallahassee, FL

I had a terrible experience at my local La Quinta Inn. The rooms smelled like cigarettes and it overall just didn't seem like a very clean place.

4 years ago

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Juan Beaver, PA

I did not have a great experience here... I stayed at one of these last year and it smelled bad and the hotel was rundown. never again.

6 years ago

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jaci finch Corpus Christi, TX

La Quinta Inn is not my favorite hotel to stay it. It just feels a little unclean. It is good for the price.

5 years ago