At each Hilton Garden Inn Hotel, travelers arrive to a pavilion entrance and are greeted by friendly team members in an open, airy lobby space. With room rates are in the mid-scale price range, Hilton Garden Inn emphasizes its strength to accommodate the new-age, savvy business and leisure traveler who is always on-the-go but values connecting to the surroundings around them. Every team member is committed to ensuring that guests have the most positive experience, backed by the brand's satisfaction promise to do whatever it takes to ensure guests are satisfied-or they don't pay. Guests are said to expect:

a good night's sleep
cooked-to-order breakfast
dinner room service
state-of-the art fitness and business centers
a full restaurant and bar

Hilton Garden Inn has a full-service restaurant and bar intended for guests to unwind at the end of a busy day. With state-of-the-art amenities like its 24/7 Business Centers featuring complimentary printing and Wi-Fi, Hilton Garden Inn brand is focused on making each visit a rewarding one.

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The Bad

Mishaps

Finding negative feedback on Hilton Garden Inn Hotels is not an easy task, as most guests claim it to be a five star experience. Here and there guests have an occasional mishap, such as:

Weak and intermittent connectivity or a room with a subtle
Lingering cigarette smell from noisy fans
Entire staff is friendly but some need more training on multitasking at the front desk, i.e. greeting guests and answering the phones at the same time.

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The Bottom Line

The Hilton Garden Inn brand is committed to ensuring guests have the most positive experience. With an extensive list of complimentary, premier and focused- service amenities, Hilton Garden Inn promises to do whatever it takes to ensure guests are satisfied with a money-back guarantee. It seems, due to the guests' continuous five-star hotel experiences and minor occasional mishaps, that they rarely have to fulfill that promise.

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User Reviews

Star Rating

4.5

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15 Reviews

Review Breakdown

5 grade

53%

4 grade

40%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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JOHN M CAMPBELL ,

My preferred hotel to stay in when I travel is a Hilton Garden Inn. I've stayed in New York City, Charleston & Beaufort SC, Savannah GA, Orlando, Tampa, Ft. Lauderdale FL, New Orleans LA, Houston TX, Las Vegas NV, and San Francisco CA! Every hotel has always been clean, had GREAT mattresses, had coffee makers & refrigerators in the room and has always had either a full service restaurant or a free buffet. Hilton Honors points has a good American Express co-branded card and their points can be used for a variety of different things other than using them for rooms! I also stayed in Hampton Inns & Hilton Resorts and rate them as highly as their Garden Inns.

5 years ago

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Nichole Hiatt Eagle Mountain, UT

We stayed in the Outer Banks at the Garden Inn and loved the location as well as the rooms. The size of room was very spacious, and the hotel was well maintained. The pool was a bit cold, but overall we had a great experience.

6 years ago

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Zac Cannon Long Beach, MS

I stayed at a Hilton Garden Resort in Orlando, FL on a Disney trip with my family. My parents own a vacation condo through the Hilton Vacation Rewards program and we were able to stay in a great suite due to saved points from my parents. Definitely can't wait to stay at another one sometime down the road!

6 years ago

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Ellie Cheyenne, WY

I just recently stayed in a Hilton garden inn room and was very pleasantly surprised! The room was nicely decorated, open, and clean. They employees were welcoming and sincere. The pool was especially luxurious.

6 years ago

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Katie Kearney Vienna, VA

These hotels are always so nice and clean. I have never had a bad experience at a Hilton Garden Inn. The staff has always been friendly too. I have no doubt I will stay at a Hilton Garden Inn when I travel.

7 years ago

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JD Dunklee Hattiesburg, MS

Hilton Garden Inn is a great line of hotels! The staff is always nice, and the rooms are very comfortable

6 years ago

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Michelle W Coraopolis, PA

I love the Hilton Garden Inn. It feels homey, and the beds are always so so comfortable!! Always get a good night sleep.

6 years ago

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cb Thibodaux, LA

I enjoyed staying in Hilton Garden Inn during my last stay in the summer. The rooms were spotless and very well kept!

6 years ago