Hilton Garden Inn

Author: Kalicia Bateman

Hotel Type: Upscale

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The Good

• Atmosphere
• Expectations
• Amenities

At each Hilton Garden Inn Hotel, travelers arrive to a pavilion entrance and are greeted by friendly team members in an open, airy lobby space. With room rates are in the mid-scale price range, Hilton Garden Inn emphasizes its strength to accommodate the new-age, savvy business and leisure traveler who is always on-the-go but values connecting to the surroundings around them. Every team member is committed to ensuring that guests have the most positive experience, backed by the brand's satisfaction promise to do whatever it takes to ensure guests are satisfied-or they don't pay. Guests are said to expect:

• a good night's sleep
• cooked-to-order breakfast
• dinner room service
• state-of-the art fitness and business centers
• a full restaurant and bar

Hilton Garden Inn has a full-service restaurant and bar intended for guests to unwind at the end of a busy day. With state-of-the-art amenities like its 24/7 Business Centers featuring complimentary printing and Wi-Fi, Hilton Garden Inn brand is focused on making each visit a rewarding one.

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The Bad

• Mishaps

Finding negative feedback on Hilton Garden Inn Hotels is not an easy task, as most guests claim it to be a five star experience. Here and there guests have an occasional mishap, such as:

• Weak and intermittent connectivity or a room with a subtle
• Lingering cigarette smell from noisy fans
• Entire staff is friendly but some need more training on multitasking at the front desk, i.e. greeting guests and answering the phones at the same time.

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The Bottom Line

The Hilton Garden Inn brand is committed to ensuring guests have the most positive experience. With an extensive list of complimentary, premier and focused- service amenities, Hilton Garden Inn promises to do whatever it takes to ensure guests are satisfied with a money-back guarantee. It seems, due to the guests' continuous five-star hotel experiences and minor occasional mishaps, that they rarely have to fulfill that promise.