A hot breakfast, everything from eggs and meat to healthy options like yogurt and fresh fruit, and both original and flavored waffles.
A pool, workout room, high speed internet access and free parking.
Free shuttle to and from airport.
Friendly and helpful staff.
Well -equipped rooms with mattresses comparable to five star hotels, along with free high-speed internet access and landline phone.
Rooms that typically have a refrigerator, microwave, hairdryer, coffee maker in the room and 2 bottles of water per day.
Free local phone calls and basic cable.
Mobile apps that makes booking fast and easy.
Competitive prices compared to other major metro hotels.

Hotel locations are often in convenient places, such as near airports, restaurants, high traffic areas, tourist attractions, and train terminals. This makes for a less expensive trip with many things in walking distance. Comfort Inn has a fair price match policy: If online customers find a lower published rate for the same hotel and accommodations for the same dates at any other qualified online source, Comfort Inn will match the rate for their room, plus give them a FREE night. It is also kid-friendly, allowing kids 18 and under to stay for free. For business or special event purposes, Comfort Inn offers great rates for groups. People can book more than 26 rooms at a time (if available) and get a group discount. The process of group booking is simple and easy. All guests have to do is fill out a group request form telling the hotel their needs. A toll-free phone number is available also for booking.

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The Bad

Small
Noise
Pets

Comfort Inn rooms are said to be very small. There seems to be no one to help customers with luggage. One has to be cautious of leaving any marks because the hotel may send a bill. One customer received a 75.00 bill for towels she used that were left permanently stained with her makeup. The charges were to replace the towels since the towels were white. They also charge no-show room charges if customers do not cancel soon enough. Customers may still be charged if going through a third party site like Booking.com , even if canceled in time. So it may be best to book directly with the hotel since they appear not to handle third party issues very well. In some hotels, noise has been an issue. This is the downside of the hotel being conveniently located in high traffic areas. It is best, if possible, to get an "inside room", meaning a room facing the hotel courtyard or parking lot. Or simply ask for a quiet room in the back when booking. The walls are thin, and noise from outside or from other hotel guests is very intrusive. The heating and cooling unit, i.e. the air conditioner, can be louder than one would like. If customers are traveling with pets, chances are Comfort Inn won't take them. To find a specific Comfort Inn hotel that does accommodate pets, one has to search the Choice Hotel.com website under the category 'pet-friendly hotels.' Some of the free amenities have a down-side. The free airport shuttle only comes once every half hour for pick up at airport, not on demand. Customers should sign up for shuttle to airport service on check-in because it can fill up quickly. Shuttle leaves from the hotel to the airport only on the hour. Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.

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The Bottom Line

Comfort Inn is a great economical choice for short business trips, one-nighters, day trips, and people with children under 18. They offer a list of free cost-saving amenities like free breakfast, free parking, free internet access, free stay for children under 18, free airport shuttle service and free pool and workout areas. Hotels are conveniently located near airports, buses and trains. Hotels also tend to be in high traffic areas, so customers can go sight-seeing and tour locally on foot without spending a lot of money on travel. Globally, the staff has an outstanding international reputation for being friendly, helpful and available day or night. Even people who were unhappy with their hotel stay had nothing but good to say about the staff. Overall, customers can get a bang for their buck here. The only complaint seems to be the noise (bring earplugs if a light sleeper) and small but clean and comfortable rooms.

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User Reviews

Star Rating
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3.9

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36 Reviews

Review Breakdown

5 grade

33%

4 grade

28%

3 grade

28%

2 grade

11%

1 grade

0%

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Larson Riverton, UT

Comfort Inn deserves its name. When my family stayed there it was so nice. The beds were soft and clean. The pool was heated and it was large enough to play tag in it which was so fun. And the breakfast was free and very tasty. I recommend staying at Comfort Inn.

6 years ago

star star star star star

Cade Boudreaux Irving, TX

I love staying in Comfort Suites Hotels. The rooms are always well kept and me and my family love relaxing in the pools and having fun. The breakfast is top notch compared to other hotels as well.

6 years ago

star star star star star

Frank Dunsmore Ambler, PA

Overall, Comfort Inn/Suites are my goto home away from home. Quality and knowledgeable people, clean rooms and excellent service. I don't always care for the coffee! Will often find a good coffee store nearby.

7 years ago

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April Jones Tremonton, UT

They were incredible when we were looking for a place while my stepdad was in the hospital. Had the best rates and the rooms were good for the week I needed to out my mom up in them.

6 years ago

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star star star star star

Aunt Cathy Bay Saint Louis, MS

we can't complain. this is where we stay or one of the sister places, no matter where we go.. In fact they are awesome for accepting the points for several nights. Haven't had a bad experience at any of them

6 years ago

star star star star star

Nana Asiata Herriman, UT

It was a good place to stay and rest and the breakfast was good as always. The customer service was very nice and welcoming.

8 years ago

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cb Thibodaux, LA

Never had a problem at any stay at Comfort Inn. I see them almost anywhere I travel and the staff is always polite to me and make sure my stay is a good one!

6 years ago

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Dwhoush Slidell, LA

Every Comfort Inn I have stayed at has been great! The quality of the locations across the board is very standardized which is great! The staffs are always nice and polite.

6 years ago

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Adriana Diaz American Fork, UT

Comfort Inn is our number one hotel for sure , We love the sense of home away from home that it gives off!

6 years ago

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Michael Staten Island, NY

Clean and courtious employees. Very nice facilities. Most comfortable bed ihavefound in a motel.

7 years ago

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Jesse Rice Gulfport, MS

Comfort Inn always has great prices and vacancy. Clean rooms and great service. Thanks Comfort Inn.

6 years ago

star star star star star

Bruce

The quality of their hotels and the friendness by all

7 years ago