A hot breakfast, everything from eggs and meat to healthy options like yogurt and fresh fruit, and both original and flavored waffles.
A pool, workout room, high speed internet access and free parking.
Free shuttle to and from airport.
Friendly and helpful staff.
Well -equipped rooms with mattresses comparable to five star hotels, along with free high-speed internet access and landline phone.
Rooms that typically have a refrigerator, microwave, hairdryer, coffee maker in the room and 2 bottles of water per day.
Free local phone calls and basic cable.
Mobile apps that makes booking fast and easy.
Competitive prices compared to other major metro hotels.

Hotel locations are often in convenient places, such as near airports, restaurants, high traffic areas, tourist attractions, and train terminals. This makes for a less expensive trip with many things in walking distance. Comfort Inn has a fair price match policy: If online customers find a lower published rate for the same hotel and accommodations for the same dates at any other qualified online source, Comfort Inn will match the rate for their room, plus give them a FREE night. It is also kid-friendly, allowing kids 18 and under to stay for free. For business or special event purposes, Comfort Inn offers great rates for groups. People can book more than 26 rooms at a time (if available) and get a group discount. The process of group booking is simple and easy. All guests have to do is fill out a group request form telling the hotel their needs. A toll-free phone number is available also for booking.

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The Bad

Small
Noise
Pets

Comfort Inn rooms are said to be very small. There seems to be no one to help customers with luggage. One has to be cautious of leaving any marks because the hotel may send a bill. One customer received a 75.00 bill for towels she used that were left permanently stained with her makeup. The charges were to replace the towels since the towels were white. They also charge no-show room charges if customers do not cancel soon enough. Customers may still be charged if going through a third party site like Booking.com , even if canceled in time. So it may be best to book directly with the hotel since they appear not to handle third party issues very well. In some hotels, noise has been an issue. This is the downside of the hotel being conveniently located in high traffic areas. It is best, if possible, to get an "inside room", meaning a room facing the hotel courtyard or parking lot. Or simply ask for a quiet room in the back when booking. The walls are thin, and noise from outside or from other hotel guests is very intrusive. The heating and cooling unit, i.e. the air conditioner, can be louder than one would like. If customers are traveling with pets, chances are Comfort Inn won't take them. To find a specific Comfort Inn hotel that does accommodate pets, one has to search the Choice Hotel.com website under the category 'pet-friendly hotels.' Some of the free amenities have a down-side. The free airport shuttle only comes once every half hour for pick up at airport, not on demand. Customers should sign up for shuttle to airport service on check-in because it can fill up quickly. Shuttle leaves from the hotel to the airport only on the hour. Also to be noted is that promoted amenities are typical at most United States hotels but not guaranteed. Additionally, amenities will vary at International locations.

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The Bottom Line

Comfort Inn is a great economical choice for short business trips, one-nighters, day trips, and people with children under 18. They offer a list of free cost-saving amenities like free breakfast, free parking, free internet access, free stay for children under 18, free airport shuttle service and free pool and workout areas. Hotels are conveniently located near airports, buses and trains. Hotels also tend to be in high traffic areas, so customers can go sight-seeing and tour locally on foot without spending a lot of money on travel. Globally, the staff has an outstanding international reputation for being friendly, helpful and available day or night. Even people who were unhappy with their hotel stay had nothing but good to say about the staff. Overall, customers can get a bang for their buck here. The only complaint seems to be the noise (bring earplugs if a light sleeper) and small but clean and comfortable rooms.

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3.9

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36 Reviews

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Breanna Jones Salt Lake City, UT

Stayed at Comfort Inn in Northern California and had the smallest hotel room I have ever been in. The room was clean but there was even hardly room for our luggage. All we needed was a bed and shower and that's all it was. A very simple continental breakfast was included as well.

9 years ago

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Tom Gourley Pleasant Grove, UT

Comfort Inn rooms are clean and comfortable. The customer service is typical of the industry. This a "no frills" chain with very reasonable pricing but if you are looking for a fancy breakfast and lots of "extras" you may not be satisfied here. Some of their facilities are also a bit older which is sometimes reflected in the condition of their rooms including the furnishings and general condition of the room.

6 years ago

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Mickey Mangum Long Beach, MS

I've stayed at several Comfort Inns in my life. They are always clean and the staff is always helpful. This is a lower end hotel chain so don't expect perfection but it's clean and it works.

6 years ago

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Bryndie Managua, MN

Wasn’t impressed by the cleanliness of my room. It didn’t seem like it was cleaned very well after the last guests. There were some stains on the bedding too. But overall, an okay place for a short stay.

6 years ago

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Eric San Diego, CA

Much like other places with the name "Comfort" in them, this place is um I guess kinda comfortable? Its a place to sleep! I was not impressed with my stay at Comfort Inn but for the price its not bad.

7 years ago

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David T Ogden, UT

Comfort Inns are a good place to stay when you get into town at 10 pm and are leaving the next morning at 7. An ok clean room and a decent breakfast.

6 years ago

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Lacey Horne West Valley City, UT

I’m not too picky about hotels, I just want a clean, decent place to sleep and shower. Comfort inn checks all those boxes for me

6 years ago

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Nicholas Genes Los Angeles, CA

This is not my go to for hotels. If you need a place to crash for the night and just need a bed, this place is perfect and cheap

6 years ago

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Cam McClellan Magna, UT

We stayed in a Comfort Inn one night late when we were passing through. It was ok for the price but I would probably look elsewhere going forward.

6 years ago

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Tom Pleasant Grove, UT

Comfort Inn is a good hotel if you just need a no frills place to sleep. Good bathrooms, good beds and I got the good night sleep that I needed.

8 years ago