Travelocity.com has been in the online vacation planning and booking industry for many years. As veterans of the industry, Travelocity.com has become a standard by which many other companies try and measure up to—but for many, the site's years of development are hard to overcome.

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The Good

Discounted Rates
Price Guarantee
Mobile App
Great Features
Popular Destinations
Travel for Good

Discounted Rates

Travelocity.com offers discounted rates on flights, hotels, car rentals as well as last minute travel deals and activities (tickets, etc.). They allow travelers to compare package deals and shop for what they need for their upcoming trips.

On top of that, members save an extra 10% or more on some hotels.

Price Guarantee

A price match guarantee offers travelers peace of mind when booking with this site. If they find a better price within 24 hours of booking on Travelocity.com, the company will credit or refund the difference.

Mobile App

Travelocity.com excels in their mobile app and offers travelers discounts which are exclusive to mobile app users, making it appealing and worthwhile to download and make travel reservations on the go. Additionally, they offer travelers a low price guarantee, giving peace of mind to search-weary folks who just want or need a vacation without the hassles of multiple booking sites.

Great Features

Travelocity.com has been around since 1996 and as such has had plenty of time to develop their brand to offer the best deals to their satisfied customers. Some of the ways which they do so are:

Ability to customize your own travel package (hotel, airfare, car, cruises, even tickets, etc.) based upon your needs
Last minute travel specials
Easy to use mobile app with app-specific discounts
User-friendly, easy-to-navigate website
Friendly 24/7 customer service by phone or email
Exclusive "Things to do" tab offering suggestions for planning travel

Popular Destinations

Another plus Travelocity provides regular flights deals for destinations like Milan, Italy and hotel deals to locations like Copenhagen, Denmark. The online agency's site makes it simple for travelers to find out what's popular on its homepage with its list of popular hotel destinations, popular flight destinations and the best rental car deals in locations around the world.

Travel for Good

This online travel company offers a special program called Travel for Good, which helps customers explore volunteer opportunities and offers a discount on hotel stays.

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The Bad

Restrictions
Limited Guarantee
International Reach

Restrictions

As with most third-party discount travel sites, the reservations made on Travelocity.com usually come with some pretty strict guidelines and restrictions.

Make sure that you understand exactly what you are buying and the terms and conditions with your reservations before buying.

Limited Guarantee

The price guarantee is somewhat limited in its scope. It requires the traveler to find the price online and then submit an application.

This is the last thing that many research-weary travelers want to do.

International Reach

Compared to its parent company, Travelocity does not have the diverse and international appeal and capacity like Expedia which meets the needs of 31 different countries including Mexico and Germany. Travelocity's focus is limited to the United States and Canada despite providing deals around the world to popular locations like Maui, Hawaii and Barcelona, Spain.

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The Bottom Line

Travelocity.com has been in the business for many years and as such has built a solid reputation by serving their customers. The features of the site make it easy to navigate and the search results are comprehensive. Customer service for Travelocity.com is easy to contact. It's a good site to work with.

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User Reviews

Star Rating

2.8

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17 Reviews

Review Breakdown

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24%

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29%

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1 grade

47%

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carolyn Powder Springs, GA

Had I left a review on the first day of my trip it would have been an one, however; a customer service manager stepped in and made my trip better. The one thing I would suggest is for Travelocity to learn about properties. Booked a HOTEL in Panama City Beach once there I found that I was booked at a MOTEL, Osprey on the Gulf. Osprey on th Gulf sounds nice but it is really Osprey Motel as reflected on the receipt and check in papers. I was disgusted. I called customer service and was initially told that I was wrong that it was a hotel. I direct message customer service in twitter so I could send them a copy of the receipt and check in papers. I was willing to send pictures. I ended up staying there a night with my girls and was highly upset. I called back and got a manager who actually listened and sympathize with my issue. I was given a credit and moved to a different hotel, the Majestic. We were highly satisfied with this hotel. We look forward to staying there next year.

7 years ago

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Leonard Leo Potomac, MD

With a generous cashback from a deals site, you can't overlook Travelocity for finding you good prices on hotels. One of their features is free cancellation without fees, which I have used on occasion. The site allows you to add car rental and itinerary plans in the location of the hotel booking. Travelocity is my main hotel booking site.

5 years ago

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Eddie Rios Ogden, UT

Travelocity is a great online hotel booking service. I've used them and found several discounted options. Their inventory of rooms available make travel easy. And their site is easy to use.

6 years ago

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Shari Evers Lehi, UT

I love websites that offer everything in multiple combinations, especially when it comes to vacations. Travelocity has a really easy website to navigate, with all the options laid out right there for you!

8 years ago

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Thomas Hullinger Pleasant Grove, UT

Travelocity.com has revolutionized the travel industry, and I am grateful for the opportunity to find an affordable hotel, with the amenities that I want, at a price of my choosing. It is very liberating.

8 years ago