Travelocity.com
2.8
4.0
Overall Score
Author: Kalicia Bateman
Travelocity.com has been in the online vacation planning and booking industry for many years. As veterans of the industry, Travelocity.com has become a standard by which many other companies try and measure up to—but for many, the site's years of development are hard to overcome.
The Good
- Discounted Rates
- Price Guarantee
- Mobile App
- Great Features
- Popular Destinations
- Travel for Good
Discounted Rates
Travelocity.com offers discounted rates on flights, hotels, car rentals as well as last minute travel deals and activities (tickets, etc.). They allow travelers to compare package deals and shop for what they need for their upcoming trips.
On top of that, members save an extra 10% or more on some hotels.
Price Guarantee
A price match guarantee offers travelers peace of mind when booking with this site. If they find a better price within 24 hours of booking on Travelocity.com, the company will credit or refund the difference.
Mobile App
Travelocity.com excels in their mobile app and offers travelers discounts which are exclusive to mobile app users, making it appealing and worthwhile to download and make travel reservations on the go. Additionally, they offer travelers a low price guarantee, giving peace of mind to search-weary folks who just want or need a vacation without the hassles of multiple booking sites.
Great Features
Travelocity.com has been around since 1996 and as such has had plenty of time to develop their brand to offer the best deals to their satisfied customers. Some of the ways which they do so are:
- Ability to customize your own travel package (hotel, airfare, car, cruises, even tickets, etc.) based upon your needs
- Last minute travel specials
- Easy to use mobile app with app-specific discounts
- User-friendly, easy-to-navigate website
- Friendly 24/7 customer service by phone or email
- Exclusive "Things to do" tab offering suggestions for planning travel
Popular Destinations
Another plus Travelocity provides regular flights deals for destinations like Milan, Italy and hotel deals to locations like Copenhagen, Denmark. The online agency's site makes it simple for travelers to find out what's popular on its homepage with its list of popular hotel destinations, popular flight destinations and the best rental car deals in locations around the world.
Travel for Good
This online travel company offers a special program called Travel for Good, which helps customers explore volunteer opportunities and offers a discount on hotel stays.
The Bad
- Restrictions
- Limited Guarantee
- International Reach
Restrictions
As with most third-party discount travel sites, the reservations made on Travelocity.com usually come with some pretty strict guidelines and restrictions.
Make sure that you understand exactly what you are buying and the terms and conditions with your reservations before buying.
Limited Guarantee
The price guarantee is somewhat limited in its scope. It requires the traveler to find the price online and then submit an application.
This is the last thing that many research-weary travelers want to do.
International Reach
Compared to its parent company, Travelocity does not have the diverse and international appeal and capacity like Expedia which meets the needs of 31 different countries including Mexico and Germany. Travelocity's focus is limited to the United States and Canada despite providing deals around the world to popular locations like Maui, Hawaii and Barcelona, Spain.
The Bottom Line
Travelocity.com has been in the business for many years and as such has built a solid reputation by serving their customers. The features of the site make it easy to navigate and the search results are comprehensive. Customer service for Travelocity.com is easy to contact. It's a good site to work with.
