Name: Select Home Warranty
Rating: 3.7

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Verified Customer

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Penny

They provide a good service, fairly easy, no hassle, very responsive.

6 years ago

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j sullivan

on time good worker friendly identified himself conscientious

7 years ago

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Percy

Select Home Warranty worked with me and kept its promise throughout the claim process

7 years ago

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Jim tallman

Zero assistance or reimbursement Called4-5 Times. Never a reimbursement. Cost me money with zero assistance. The operators don't listen. They just read scrip

7 years ago

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Charles Mayeux

They find any excuse to not cover a repair. Cost me $4000 for a new AC because they declined a repair on a compressor that went.

7 years ago

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Judy Curtis

very curtious , always answers my questions. Easy to understand policy.

7 years ago

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Gary Spaid

They have a difficult time locating contractors in my area (very rural). Also reimbursement payments are slow.

7 years ago

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Jas0n

Read the contract, some stuff may not be covered bc the operatioon isn't affected.

7 years ago

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Eric

They've been pretty responsive and managed and handle claims very well.

7 years ago

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Timothy

It has good coverage and when you have a dispute about amounts, they are willing to pay what needs be.

7 years ago

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Stephen

They seem to be really good so far. They offer everything that I need.

7 years ago

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Evelyn

Turn around time could be shorter.payment of $250 for $3200 a/c unit after being a customer for 4 years is pretty crappy.of $250 for $3200

7 years ago

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Clara

I like the efficient service & attention that you give to your customers.

7 years ago

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Jennie Gangi

Excellent quality and service. Companies sent are very good.

7 years ago

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MASTERMAN

1. Too many restrictions on the claims that can be made leading to extra cost. 2. Poor administration leading to being charged '1749.99 erroneously.

7 years ago

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Thaddeus Godwin

Good Service for calling in and talking to some that helps you with information

7 years ago

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Maria Pflugerville, TX

Better price than the others and they work with your budget.

7 years ago

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Angela Kaukauna, WI

They've always been courteous on the phone and always follow up with an email.

7 years ago

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Julius Wetumpka, AL

Every time I use my warranty, they figure out a way to not see anything. They need to be truthful with repairs. I thought they would cover more issues like they advertised.

7 years ago

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ElviOlun A. Anniston, AL

Price is ok very low fir coverage!! However, when you repair something, you will not get the money back fir certain items. Apparently, some appliances are not covered in the policy such as: ice maker or leaking fridge. The selsman told me to add on the items so they can be covered for additional 125 dollars a piece. Liers!!

4 years ago

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Kenrick Chandon Delray Beach, FL

I got their service and was told by the service agent that I could cancel any time. The sales agent did not disclose that there is a cancellation fee and told me that I cancel anytime. After I canceled I was charged $75. This is the result of SHADY SALES practice to get new customers. I would not recommend this Warranty Company to anyone. Beware of their shady sales agent.

4 years ago

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Beth Rothmuller Santa Rosa, CA

Submitted a claim for pilot light out on water heater. By the time the company had a technician come to diagnose it, they decided they were not going to cover my claim due to the water heater started to leak. It was a 1998 water heater - obviously needed to be replaced but they denied my claim and now I am going to small claims to get my money back. DO NOT USE THIS crummy company. No customer service, most of the time you have to find your own technicians because they don't pay the local workers. CUSTOMER SERVICE is non existence.

4 years ago

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Matt Boles Alexandria, VA

Total scam. Their method is to come to your house, make you pay $75 to them (not the service company) then claim that your repair is beyond the value of the appliance. In which case they offer a highly depreciated value for your appliance that makes no sense. They offered $175 for a 3 year old $1100 washer - that only needed a $75 control board. THEN good luck trying to cancel the policy - they try to wear you down with free gimmicks and WILL NOT let you cancel. I tried twice - had to get AMX to stop the billing. CROOKS

4 years ago

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Robert L Abernathy Tucson, AZ

Select Home Warranty is the worst company I have ever dealt with. My first review was not posted because I did not give details. So here you go claim # 02050861. The sales agent miss lead us about what the policy would and would not be covered. When we called about the claim I got the round around and was transferred 4 times only to be put on hold again. I have filed with the BBB and the state of Az. Do not buy a Select Home Warranty.

4 years ago Edited January 13, 2022

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Steve Pleasant Hill, MO

Read section 8 of contract. They can depreciate your item. My microwave/oven is 8 years old, cost 2200.00 to replace. This is what the technician told Select. I paid the 45.00 service call. then Select offered me 90.00 to replace. I had the policy over 2 years and paid for 3 years up front. I cancelled policy but more fine print & fees I get 0 back. Don't get Select or pray nothing major break.

4 years ago

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Diana Marlene Musgrave Oklahoma City, OK

Don't waste your money with this company. I filed a claim and told them what was wrong, and they sent someone out and charged me $75 to tell me they don't cover that. Then my microwave went out and instead of replacing it, they just gave me fair market value of my old, which didn't come close to replacing my microwave. When I called to cancel, they charged me a $75 cancellation fee. Plus, if you need a plumber to fix two separate items at the same time, I was told it would be 2 service calls. This company is a joke

4 years ago Edited February 22, 2022

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Bobby Herbeck

Do not use these scam artists. They are not to be trusted. Their promises are false. They do not get back to you as promised. They take your money and leave you in the dust. They sell people on roof repair and you get nothing from them when that occurs. Same for a hot water heater and paid only $200 towards a replace dishwasher. DO NOT USE SELECT HOME WARRANTY. BAD PEOPLE.

4 years ago

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nelson ramirez California City, CA

Terrible service they denied a roof claim for a leak their idea of a leak fix or patch is a can of black tar and a putty knife as the only repair they do they denied a faucet claim had to threaten legal action to get anything done with that one also. Worst company ever and it still took them 11 days to get their contractor out to the house to look at the roof took him a week to do the faucet just to come out and look incompetent unprofessional people.

5 years ago

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Darron Pruitt

Cheaters, this company makes up rules concerning what that covers based on your claim. They have lied to me and stalled numerous times to delay service, this time I have requested a refund as our policy does not end unto 2026. I have hundreds of policyholders' names that are distified because select do not see fit to publish. Their true rating is in the low 2.0s and I will continue to contact policyholders with select and give my experience - 2 claims and neither satisfied.

5 years ago

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Shaquanda Johnson Lehigh, OK

Jeff S was great to do business with! He made me feel confident in my decision to to purchase my home warranty from Select Home Warranty.

5 years ago

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David Howard Ballwin, MO

The absolute WORST home warranty company I’ve ever used. Be prepared to be without air conditioning in 90 degree Humid St. Louis weather and wait on the phone forever so you can be transferred to others that know not what they are doing. They could not find anyone to service my ac so they told me to find a local company which is what I did. Then you can’t get anyone on the phone to authorize the service so they decline to reimburse my $403 repair!! Craziest and most frustrating company to work with. NEVER AGAIN will I purchase another worthless policy from Select Home Warranty

5 years ago

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Scrlt bel Burleson, TX

This company lists a long list they cover, but when it comes to truly file a claim they certainly cover minimal costs. for example, They don't cover plumbing as they claim. They don't tell their victims that if they withdraw their policy they pay penalty, neither do they tell them that the extra free months they promise don't come into effect, that's if they ever do, until the end of their policy period. They're not honest

5 years ago

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anita morrison Colorado Springs, CO

Select home warranty taught me a serious lesson about believing every salesman you hear. I purchased this warranty and paid for a year in advance. Had to make three calls before anyone would listen. Finally they sent a contractor out. I paid him a fee just to find out Select Warranty had lied when they told me everything was covered. Select Warranty is the master of loopholes. When I purchased the warranty they got their money the same day. Of course now I have to wait 3 to 6 weeks to get my unused money back. DECEPTIVE!!!

5 years ago

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Chris Weikel Barstow, CA

David was very friendly and courteous. He gave me a great deal for being a veteran. I look forward to using my home warranty with select choice.

5 years ago

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David Carlson Hemet, CA

Fred Lewis was Great and gave me the Best Deal ever. He was very helpful in helping me decide which package was right for me and my home needs.

5 years ago

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Victor D Schaumburg, IL

Representatives were very helpful and nice. Hopefully we will not have to make claim, but very happy with this company so far.

5 years ago

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Salli Scott Roseville, CA

I was very happy with the low price I got from Select Home Warranty. Greg Thomson was very nice and professional and helped meet an excellent deal.

5 years ago

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Michele V Hercules, CA

Worst experience ever. Their customer service is terrible- they apparently have only 1 employee there who knows absolutely nothing. I submitted a claim 4 days ago for a busted water heater and have gotten no response other than the run around. They haven’t even called a tech. I strongly recommend not using this company. I should have looked at the reviews first. I don’t see how this article can rate them so high when 27% of their reviews are terrible. They don’t deserve the 1 star.

5 years ago

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Andrea Lee Corona, CA

Very bad very slow service. The technicians are not good (they always send out people from companies with terrible Yelp and Google reviews). Also, despite their claim of service within 24-48 hours, it is never done that quickly. Someone reaches out to you to schedule an appointment in that timeframe and then the appointment is never the next day. Usually 4 days was the soonest, often not until the following week. Then they have to get the part and service approved which takes longer. We have usually waited 3-4 weeks to get anything repaired. Total waste of money and time.

5 years ago

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GREGORY TAYLOR Oceanside, NY

The representative on phone "Jonathan S" was in all aspects professional and knowledgeable. Answered all my questions in depth.

5 years ago

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Mark Ilgenfritz Shamokin, PA

Mark J helped me understand what services you had Available. And gave some advice about which plans might work best for us.

5 years ago

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Jet Boy Canoga Park, CA

My rep was extremely helpful, straight forward and he listened to my concerns. I felt I was in good hands after signing with Select Home Warranty!

5 years ago

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Robert Ellsasser South Charleston, WV

Barry W was not the usual pushy sales person! He listened and we were both happy with the outcome. Would recommend Select Home Warranty to all!

5 years ago

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Tracy McLin Dallas, TX

Chase was knowledgeable, firm, to the point and didn't waste my time. Gave me an amazing deal and Select covers a lot. This is amazing.

5 years ago

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Melinda Fontana, CA

When I talk with Mr. Richard Z, who is a representative, I can feel that the company is efficient. honest, and professional.

5 years ago

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Larry Potter Tucson, AZ

Sam M was very complete and precise in his explanation of the Select Home Warranty. He made it easy to purchase and processed it quickly.

5 years ago

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Bernitha L Patterson Pooler, GA

The experience was good , the agent I spoke with gave me deals that I could not refuse. I appreciate everything he said and how this company can help out with all my needs.

5 years ago

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Gail Jolley Bullard, TX

This company is a major scam. They have a clause in their contract that states that they reserve the right to ask for 3 years of maintenance records for a claim. I have only lived in this house for 6 months, so I assumed that they would not ask for something that was not possible to produce. They will only pay $150 because I cannot furnish 3 years of records. So the warranty has no value to me. They took my money with no intentions of fulfilling my expectations, and they made no effort to settle this claim fairly.

5 years ago

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Brett San Antonio, TX

Zachary was very helpful and helped me save money by informing about the multi-year plan. I had the policy in my email within 15-20 minutes.

5 years ago

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glamis@verizon.net Valley Center, CA

Lucas S was very professional. He went explained our options. Worked with us to get a a plan that was affordable that would fit our needs.

5 years ago