Name: Select Home Warranty
Rating: 3.7

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David Ferguson Richmond, VA

I was very impressed with the initial sales team. Richard was very helpful in giving the right information for me to make my final decision on the purchase.

8 years ago

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Bridget Cerny Lexington, KY

Select Home Warranty. What a scam of a company. I paid a year in advance. When my garage door went out, I contacted them and was told that they did not cover the part that was needed so we had to fork out $250. This week, in 90 degree weather, my air con went out. I contact them on Monday and was given a claim number. Today is Thursday and I still have not heard a word from them. I just called them and after waiting a long time I eventually spoke to someone who said that they sent me an email confirming that a contractor has been assigned. I have asked for proof of the email (because I didn't receive one) and to speak to a supervisor. Both of which I'm still waiting for. We have had to get our own contractor to fix the problem and are out of pocket $300. Do not use this company.

8 years ago

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Ben Snyder Chanhassen, MN

These guys are the worst. READ THE FINE PRINT! My A/C stopped working during 80+ degree weather. It took them about a week to come out for the inspection and once they got here they notified me that there was a freon leak and the coil needed to be replaced. Surprise! Not covered and that's a $1,500+ fix. The technician's were blown away by the fact that this isn't covered because they've never had an AC coil not covered by a home warranty in 30+ years in business. I looked at the fine print in my contract and they don't cover a whole lot of anything that actually breaks. If your furnace needs to be replaced, it's more than likely due to a heat exchanger - not covered. When your A/C unit starts to go and needs to be replaced, it will more than likely involved freon leaks - not covered. Basically, they cover minor things that can be repaired but have excluded anything that will actually require the system/appliance be replaced. Complete and utter ripoff and waste of money. You're basically paying a company a bunch of money to dictate who you use for routine service calls but will not foot the bill when it comes to having anything replaced. Stay away.

8 years ago

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Nick Georges Fairfax, VA

Do not, DO NOT, get a contract with Select Home Warranty!! We have an AC unit, that has been properly maintained with all records. SWH has tried in every which way not to cover any of it, even though it is covered under their plan. After asking me to send all my records, and photos of the unit, and after 4 months, and 3 technicians later... they tell me that the outside cover of the unit is rusted. This unit was maintained on my own yearly, with records. My technician has stated that the minimal outside rust on the cover of the unit has nothing to do with the internal workings of the unit. They told me the unit was not covered, but offered me $150.00 courtesy towards replacement of the unit (which is over $4,000.00) After my frustrations with them, and cancelling my policy for the NEXT year, (doesn't start until next month), they told me they could no longer even cover the courtesy amount. Also, in the contract itself, it says absolutely nothing about rust for A/C units. They have led me along, and nickeled and dimed their way through every little payment. Please do yourself a favor, and DO NOT waste your time. You will only become aggravated and lose your money!

8 years ago

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Gerry Fribourg Stuart, FL

we've had this coverage now for the second year so no claims the first year. Our garage door stopped working so we called them to make a claim. the first company they told us to call for service would not work for them! Now the 3rd day with no service we called the next company they told us to call. They did come out and confirm the opener needed to be replaced but they need autherization to continue. Another day of waiting and we are told by Select that we can only get depreciated value for the garage door opener, which is $125, but a replacement will cost $425. I'm sure that somewhere in the small print of the complex contract it says that but it was not mentioned at the time that we purchased the agreement with the list of all of the home appliances that are covered. This company is a bunch of crooks, they are good at selling policies and hiding the truth about how they actually pay. I will never continue with them, and certainly ask more questions of the next company.

8 years ago

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Jody Montana Bremen, KS

I give a thumbs up for the wait times on the phone and the wait times for a repair company to get me on the phone and come down to my place. Work was done in the A-/B+ range. Likely to recommend them.

8 years ago

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Sal Norton

First SHW wanted to send me for appliance repair a place that I did not like because of review I read about them. They had no issue finding another for me and this one was very favorable and also did a great job for me too.

8 years ago

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Brenda Pearson Odenton, MD

I've had to file 2 claims. They request that you file a claim online and they will contact you via phone or email within approx. 24-48hr to set a service call. However, with the first claim, a week went by before I finally had to give them a call. They tried to place the blame on the service company saying they were supposed to call me. At that time only, they gave me the service co. contact info. I called the service company who stated he informed SHW that he was sick and could not make the repair. Thankful it was only the dishwasher and I washed the dishes by hand. The second call was a toilet. Again, no one returns the call after placing a claim online and I had to call them. At that time I was told the claim was under review and they would call me back. Again, no return call back after 2-3 days, so I called them. They tried to delay helping me again saying the claim was still under review. I requested to speak to a manager. After being on hold for 15 mins or so, someone returned to tell me that my toilet bowl, which was leaking, was not covered. I am canceling my policy and moving to a new company.

8 years ago

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Natasha Er

It would have cost me two grand to replace the central vac and Select covered 75% of the replacement cost! This is just unreal and very much worth the registration cost.

8 years ago

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Vijaya G. Ellicott City, MD

Some months ago my electric went out in my house and I had a shortage in the main wall lines. My warranty covered an electrician and he did a job that I give good recommendations about.

8 years ago

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Betty Jones Saint Cloud, MN

Originally I bought this policy because of recommendations from other reviews I read. till this date I have had positive experiences with my claims and I also recommend SHW.

8 years ago

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David Hardingham Tampa, FL

My air handler coil in my trane 20xli ac heat pump developed a leak and my company had the lowest price to replace it with was 766 in labor and 1 pound of Freon (the coil and value were free) as under warranty and took 5 hours to do and Select Home Warranty Paid zero as they do not cover labor and a company that charges me for the service call and pay nothing is not what I call a good service plan which is why I now with American home warranty they charged me 55 dollars more for the service call as my gas dryer is not heating up but at least they cover parts and labor. what really is annoying is I was never told that labor was not included

8 years ago

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Lance Dilbert Miami Beach, FL

The reputation of SHW is great. From my first request call to the moment the plumber left I was treated in a terrific manner handling my entire claim.

8 years ago

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Yulia Miller

Very satisfied with the overall outcome of the work from JT construction. It was a broken light fixture replacement and they covered the cost of the replacement too.

8 years ago

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T.H. Shreveport, LA

We had no choice but to cancel, because your company is a rip off. We been out a dryer over a week. When it's time to fix the problem you wanted us to pay more money but your company didn't have a problem taking the money out of our bank account every month. Also, spending money to transport wet cloths to the laundry mat, Do you plan on reimbursing the money? I will not recommend this shady company to any of my friends or enemies. You don't even care about the burdens you have cause my family. How dare you ask us to find our own contractor and you will give is a 100 bucks because the contractor from your company doesn't know how to book his appointments. One of your Rep. had the nerves to tell my husband that she will give us a 100.00 because our dryer is old. My husband was upset so the lady said she would up the ante to 125.00. WTF this is not poker. On top of that wanted us to pay more money to the contractor after we already paid him to come out..It didn't take you long to cancel our request on canceling the service but it took over a week to get someone to come out...

8 years ago Edited September 14, 2021

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Mandy Milan Spring Hill, TN

We have had 3 claims with Select, and they have all been terrible experiences. Now, they people I've talked to have been acceptable, but the service is terrible. It takes too long to get a hold of a technician, get them to inspect, submit a diagnosis for approval before ordering a part and fixing it. I was without a washer for 3 weeks before they claimed that 2 of the 3 problems with the washer weren't covered. They offered to pay the depreciated value of the unit, which was $85. How do you replace a washer with $85? Their HVAC technician quoted $900 to fix our unit, when my HVAC friend fixed it for $300, nonreimbursable because they don't cover Freon or leaks. I have a non-Freon unit, but they don't treat it any differently. Now we have an oven that turns off after 400 degrees. A week after submitting a claim, I find out that the technician they assigned me doesn't work with them not do they serve my area. Now I'm waiting again for a new technician. Even the technicians say Select is horrible. Do not waste your time or money. I have given them too many chances.

8 years ago

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Amanda Kelly Clementon, NJ

I bought a new home so I bought the warranty as a safety net in case of a major appliance having problems. My heater broke and needed a a motor and the cost was almost $750. Select was only willing to pay $200 because I did not have 3 years of service records. I had just bought the house that is the reason why I bought the warranty because I did not have the previous service history. I had my home inspection records that I could show that the heater was in good working condition and had been maintained, but they said that was not good enough. Every time I called I got more and more frustrated everybody you talk to is worse than the previous person. And you try to talk to a manager or try to elevate it it makes it even worse. I I've also reached out to the Better Business Bureau and submitting a claim through them. The worst part about this is I paid $2,000 for this policy for five years. I am not even one year into the policy and the most they will refund me is $500 if I cancel today. Buyers beware they make all kind of promises that they will not stand behind

8 years ago

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Ali Marchese Acworth, GA

Worst company ever. Pay my monthly fee so I have a home warrenty if anything goes wrong. Right!! Well my dishwasher wouldn't drain only 1 yr old missed manufacture warrenty by 2 weeks. Of course my luck. Called them out claim in the tech was suppose to come between 8-12. Never showed up. I went to work at 1:30 he comes at 5. I wasn't home. Talked to my kids wrote up the ticket amount to fix my dishwasher. Submitted it to warrenty company. 400 to fix dishwasher. He had his wife come to my house several days later to get the 100 deduct I owed him. 3 weeks later after 500 phones calls to warrenty company and tech I got the answer that the warrenty company was only going to pay 150 to fix my dishwasher and I was resposible for the rest so total 500-100 deductible - 150 from warrenty company I owe 250 out of pocket plus the 100 I already paid so total 350!!!! I have to pay. WTF. Why have a home warrenty if I have to pay out of pocket. So outcome I am beyond pissed. Dishwasher still broken, washing dishes by hand for 6 people. Canceled contract with the worst BS home warrenty company ever!!!!!

8 years ago

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Don Ashburn, VA

This company is an absolute joke. My dishwasher started leaking, after the service fee and the “alleged “ fix it was still leaking. Subsequent calls to the contractor yielded two appointments and they did not show up either time,I was furious. Next contractor (1.5 months later) says it needs a new pump and a new water sensor. Ok no problem-thiois why I have a warranty. HA! SHW says it costs too much to fix and offers me cash instead of replacing it. And get this-they offer me $175 for a 2 year old $1200 top of the line dishwasher. What an insult. They claim that the contract says replace with basic model. I assure you it does not. A search of the pdf contract has no results for the word basic. I complained to the BBB. I suspect these 5 star ratings must be fake.

8 years ago

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Brian Springfield, VA

One word TERRIBLE. Stay away, far away. I have been with them for 2+ years. Thought we had a extra safety. Far from that, 2 weeks my appliances have been down. Short story, with all the back and forth and then telling me that the compressor was not covered. I said cancel my policy, out of $350 dollars. I'm getting back $18, out $75 for cancellation, out $90 for the repair company to come out. Called LG directly, gave me 5 vendors to call. They are coming out on Saturday to repair. Advice, take the extended maintenance program out from the manufacturer. Read every line if you go with this company on what is covered. Customer service sucks and they will hang up on you if they start to hear you getting upset.

8 years ago

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Kathy Elmhurst, IL

Had a,problem with garbage disposal. Plumber never showed up . I took the day off work waiting. I finally called but after hours so i couldnt reach anyone. I sent an email which was also sent to the contractor that was supposed to do the repair. He called me stated he came to my door ring the bell and no one was home. I told him I was here I took the day off work and waited. He said no I was wrong he was at my door and no one was home. I asked him to verify my address. He told me when I decide to have an adult conversation with him to call back. Keep in mind I just asked him to verify my address since he stated he Ring My Bell and I wasn't home. He said he tried to call multiple times in addition to ringing my bell. I went back through my call log and never received any calls from him. So, I was told I still need to pay for the estimate apparently there is a $100 deductible when someone comes out. I told them I'm not paying this because no one came. I was just informed that my warranty is suspended for lack of payment. Now confirming contractor never showed up no call no show. I called asked where the plumber was but couldn't get through. I called the second day, they told me he was there and I was paying for this service. I explained he wasn't. Poor customer service.

8 years ago

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Cheryl Pittsburg, TX

Had coverage for several years with very few service request until this year. Seems as though their contract's verbiage is misleading. Hot water heater says covered, however if it is leaking (due to rupture of tank) then it is not covered. Oven digital key pad when out, $125 reimbursement to replace due to depreciation, new cost $1400. Toilet tank cracked, not covered. Other toilet leaking, permitted repair, but no replacement which cost twice the amount of a new efficient model. Takes average of 2 months to be reimbursed after constant follow up. They put an age on all appliances and only want to reimburse according to their schedule. Glad others had good experiences with repair but replacement are another thing. Employees do a good job of disallowing claims.

8 years ago

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Mary Paitsel Chester, VA

Read the small print in your policy. They are not an honorable company. After the fact they request information and documentation for you to receive reimbursement. They paid $125 for repair or replacement of my three-year-old stainless steel inside and out dishwasher and it took me eight weeks to get the check. They directed me to get someone in to fix my heat and told me that they would reimburse me then Requested three years of maintenance records by a professional to receive payment. My son is a maintenance manager for an apartment complex and is a professional handyman. That does not qualify as a person who can maintain my heating and cooling system according to their standard. I will never do business with this company again and highly recommend that no one does

8 years ago

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Noemi Wisniewski Chandler, AZ

WORST OF THE WORST. No show from their contractor, after they informed me that my stove issue was least on their priorities over air-conditioner issues. I then cancelled my policy and sent a Certified Letter directly to Ely Gold who he said was the manager of a dept on 8/23/17. I had 2 POLICIES. I received one check for $1375.02 of which I prepaid for 5 yrs policy $1600. BUT I never received my other check which was said mailed at the same day for $1341.67 for a prepaid 5 yrs policy ALSO. I have to call them to resend me a check Butttt, until today's date 11/27/17, NO CHECK IN THE MAIL!!!! WORST COMPANY.

8 years ago

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Laura Jacksonville, FL

I wish I would have checked this reviews before I made the big mistake to buy a product with this crooks. The worst client service, the worst service ever . I'm frustrated and disgusted with this company. I will never ever would do business with them again. It is amazing that after all this complaints no one does anything and they are allowed to continue scamming and defrauding people that are just wanting to get their home warranty insurance . Like most of the reviews that are posted here I had similar experience after having the policy with them over 2 years and not needing it until the first time that I needed for an A/C issue of course they came up with all the excuses they could find to not pay the claim. They also send a mediocre company to check our A/C and of course we have to pay the $45 he said it was a freon leak and of course SHW denied the claim. We hired our own company and we ended up having to change the air handler and cost us over $ 1,200 . Not sure what is it that they cover cause they sure didnt cover anything we had to do to the A/C . After getting nothing out of that policy and seeing that is useless I canceled my 3 year policy and was told that they would send me a refund within 30 days. That was in August 8th of 2017 and after 7 calls and being told all different things every time I called and being put on hold for over 45 minutes and I could go on . After almost 3 months later I get a refund check for the wrong amount . I cant explain the frustration but I hope that lots of people read this and do not get ripped off or scammed like all of us here did. I wish they would change the rating system and I had the choice of choosing something below 1 start if it was up to me I would rate negative below 1 start . One start is too much for them.

8 years ago

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Dave Cavallaro

Anyone tells you to try Select Home Warranty... Run!! Worst company imaginable! Very deceptive practices. Processed a legit claim (Bering's went out) for a 2,000.00 stackable washer and dryer and they offered me $150.00! The sales man who sold me this policy never mentioned a waiting period nor what they referred to as a 30 day start up, rest period. Then the 60 day (no claim ) police starts. I missed it by 2 days. I said then really this is not a 12 month police I just paid for, its a 9 month policy. She said that's why we give you an extra 2 months. Before you buy... read the fine print. This all took start to finish 50 days. Never use this company!!!

9 years ago

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Verified Customer

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Quasha M Stinson

Great service, very easy to file a claim, customer service is great

6 years ago

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Deborah

Great customer service and pricing. Fast response and reliable contractors

6 years ago

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Rhonda

The service just given a check for part but I needed someone to put it in. So I have paid more than the 75 I should have.

6 years ago

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Davis

Too long to get issue resolved. Poor communication between service technician and Selects dispatch department

6 years ago

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Doug

I needed a appliance repaired, they told me it wasn't worth repairing and offered almost nothing to replace it

6 years ago

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JP

Select Home Warranty operates as if it's a scam. The Resolution Team disregarded the diagnosis of the technician & fabricated their own in order to not honor my policy.

6 years ago

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Verified Customer

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mary beth perkins Newport, KY

still have not received my first reimbursement check. Filed in eary Nov. Spoke to management 2 weeks ago, said they were sending check. Not received to date 1/18.20

6 years ago

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Karen Nolan

They deserve less than one star. They are a deceitful company & give a total misrepresentation of themselves. Quite possibly the worst of all home warranties.

6 years ago

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Samantha

Do not disclose cancellation policy. Told me cancelling would be easy but failed to mention the cancellation fee.

6 years ago

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RACHENDA REYNOSA

Terrible service, took me 2-1/2 weeks to get someone out for water leak in kitchen. Found problem/damage then they say they need to send another plumber out. Ridiculous

6 years ago

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Verified Customer

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Mindy

Horrible response times, no follow up and they don't cover things that should be covered and ignore requests if their not covered. Worst communication from any company ever

6 years ago

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Verified Customer

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Christopher Birch

I like the low cost for service, but it takes a while to get serviced. I've had previous warranties where I've gotten same day service.

6 years ago

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Kristen Flowers Sanford, FL

It takes forever to get a customer service rep to fix any issues. If you forget, they don't follow up. Getting things fixed is like pulling teeth.

6 years ago

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Hailu Desta Woodbridge, VA

They give bad services.customers do not trash your money for this Homewarraty,it does not cover your repair cost due to the terms.read carefully before you get it.thank you.

6 years ago

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Loranna Esposito Jacksonville, FL

They did fine by me. Sent a qualified plumber who was through and clean

6 years ago

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Maria Ramirez Nunnelly, TN

Their response time is awful. They let me sit for days with a leak in my bathroom running water because they couldn't find a plumber. I had to find my own.

6 years ago

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Nancy Clocksin Woodburn, OR

The response was incredible. The repair was done in a timely manner.

6 years ago

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Sharon Profeta Indianapolis, IN

Well I had a claim and they did nothing. They referred me to a company that did not follow thru and Then said I could my own person. Realky

6 years ago

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Verified Customer

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Phillip G

When our refrigerator went out, it took 5 to 6 days and I had to call them again. Overall it took 7 days. I am no longer with Select Home Warranty. Service is pitiful.

6 years ago

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Marci

they were responsive. They do what they say they're going to do.

6 years ago

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Kathy

They worked with me to loser the cost and they have expertise.

6 years ago

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Melissa

The price was okay but they ignored my phone calls and I called them multiple times and they never fulfilled my job. The service is poor, I would never recommend them.

6 years ago

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Kelsey

Claims went pretty smooth and I was happy with the quick service.

6 years ago

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Reba

I think it takes too long to get responses back and it takes too long to get compensated for what you have to replace.

6 years ago