OneGuard

Name: OneGuard
Rating: 4.6

4.6

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1,602 User Reviews

6.4

Overall Score

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4.6

star star star star star_half

1,602 User Reviews

6.4

Overall Score

Compare

Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

$69

Time in Business

36 Years

Company Headquarters

Phoenix, Arizona

Number of Reviews 1,602

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 20th, 2022

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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Pros

Extensive Coverage
Plans and Pricing
Sample Service Contract Available
Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

Dishwasher	Range/oven/cooktop
Built-in microwave	Garbage disposal
Trash compactor

Systems

No fault coverage	Air conditioning system
Heating system	Ductwork
Plumbing system	Water heater
Electrical system	Ceiling and exhaust fans
Central vacuum	Garage door opener
Sprinkler system and timer

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

Preferred upgrade coverage
HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

Re-Key and Garage Remote Reprogram
Security System
Utility Connection
Carpet Cleaning
Window Washing
Pest Control
Lawn Care
A/C and Heating Tune-Ups

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Cons

Only Serves Arizona, Nevada, and Texas
Customer Service Complaints
Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

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The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

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User Reviews

Star Rating

4.6

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1,602 Reviews

Review Breakdown

5 grade

78%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Michael Reed Glendale, AZ

This is my first experience with a home warranty company, so I'm not sure if this is true of all home warranty companies. When I wrote a Google review about this experience, I received a computer generated response, like a digital shoulder shrug from the company. I'm really disappointed in how pool equipment is worded for coverage. Especially for a new pool owner who called for service for a leak in what appears to be the primary plumbing of the pool. Apparently even though it appears to be the primary loop of plumbing, the part wasn't covered, leaving me having to pay the service fee to have the contracted company tell me it's not a covered part. I was able to fix the part myself for less than the service charge from OneGuard. Maybe in this advanced digital age, a photo of the failing part could've bee submitted, and informed the part wasn't covered, and avoid this whole experience? I now feel apprehensive calling to use the home warranty especially if it involves pool parts, or items in the home I'm not 100% sure are covered. I also feel the need to keep the policy strictly for the coverage of aging items in the home, A/C. The representative on the phone was nice, and I don't hold them responsible as they are just following policy.

5 years ago

Reply from OneGuard

Dear Mr. Reed, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely regret the outcome of your service request. In your situation, OneGuard confirmed the breakdown of the union for the pop-up heads were not a covered item under the service plan. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know we appreciate your understanding with respect to coverage. We truly value your business and hope to restore your faith in OneGuard and the great services we strive to offer. OneGuard Home Warranties

Feb. 5th, 2021

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Verified Customer

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Recently, for a work order a technician misdiagnosed the issue which ended up in denial of coverage. We went ahead to fixing the problem out of pocket expense. It took over a week for the parts to arrive and few days to schedule the tech to be back. After they fixed the issue, the problem still continued. OneGuard policy is to dispute the resolution within 24hrs. In this case, that timeline is an impossible expectation from us to dispute since we didn't have the replacement parts until several weeks later. OneGuard will do nothing about it when I called them back regarding this issue.

4 years ago

Reply from OneGuard

Dear NL, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Apr. 14th, 2022

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Verified Customer

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Wayne Johnston Gillette, WY

Called to have someone check and fix my masterBathroom fan for removing moisture and they came out and said the vent was plugged and he was a electrican and that I would need a ac guys look at it because it involvesl duct work. I had told him that I thought the bearing was going bad in the fan and it had no suction but he said the vent was plugged and left. He was a nice guy but it still cost me $75.00 dollars and still not working. I blew air from the roof vent and a strong blasst came out. STILL NOT FIXED. SO NO IAM NOT HAPPY.

5 years ago

Reply from OneGuard

Dear Mr. Johnston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, OneGuard covers mechanical breakdowns that become inoperative from normal wear-and-tear conditions. Upon the most recent appointment, the contractor reported to OneGuard that components were tested, and no mechanical malfunctions were found with the master bathroom exhaust fan. OneGuard offered the option of a second opinion, however the service request was canceled as requested on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information . OneGuard Home Warranties

Jul. 13th, 2021

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Verified Customer

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JULIA COLLINS Las Vegas, NV

Because when you call with an issue the wait times are so long 2 to 3 hours just to speak to someone in the authorization department even the vendors have stated that they sit on hold for a very long period of time and certain things in the contract was not discuss with me when I started my policy properly.

5 years ago

Reply from OneGuard

Dear Ms. Collins, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we are actively working on your service request and will continue to follow up through resolution. Thank you again for your consideration. OneGuard Home Warranties

Jul. 1st, 2021

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Verified Customer

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Douglas Napier Scottsdale, AZ

It‚Äôs hit or miss on service. My last call took over a week for a technician to show up only to say they would send someone out a week and a half later to pick up the appliance so they could take it to the shop and diagnose. Still waiting for the pick up and no telling how long it will take to get it back or replaced.

5 years ago

Reply from OneGuard

Dear Mr. Napier, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the frustration. Please be assured we are working closely with the contractor to ensure that the kitchen refrigerator is repaired and returned to the home, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Stephanie

It seems like when you make appointment you get great customer service but then if the problem isn't fixed the first time you have to make several calls to the company that worked on it and you receive no help from One Guard. It seems like they would want to follow though with the work that was performed.

5 years ago

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Verified Customer

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Pat

Well you have to wait at least an hour in the phone to talk to someone. An air conditioning company was to come here today between 4-7 but never showed up nor called. I tried to call warranty but we're closed . Now I have to wait until morning to see what happened with the air guys.

6 years ago

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Verified Customer

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Cari Fisk Phoenix, AZ

It would have been a 5 if they offered emergency services on the weekend. Having my AC go out and no available service until Monday is UNACCEPTABLE in Phoenix. My house was 90 degrees and I had no where to go.

5 years ago

Reply from OneGuard

Dear Ms. Fisk, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. OneGuard strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we apologize for the frustration. Please know we are happy to confirm our service contractor has restored cooling back to your home. Thank you again for your patience and understanding, and for allowing OneGuard to the opportunity to serve you. OneGuard Home Warranties

Jul. 13th, 2021

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Verified Customer

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Sally Houston, TX

I don’t think they were honest in our last transaction and they refused to listen so what actually happened. I did send in feedback to One Guard customer service I got no response

5 years ago

Reply from OneGuard

Dear Sally, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Mar. 30th, 2021

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Verified Customer

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Hard to contact, 1 G v wants all service requests do by computer 24 hrs in advance. When it is over 100+ degrees for over 146 straight days, 24hrs+ for AC service does not cut it

5 years ago

Reply from OneGuard

Dear DH, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and we sincerely regret your frustration regarding any delays you may have experienced in pursuit to create a service request. Representatives are available 24/7, 365 days a year to offer personal assistance to you, and as an alternative during times of larger than normal call volume we encourage our customers to utilize tools available through the online portal. Please know we take your feedback very seriously and appreciate your consideration and allowing OneGuard the opportunity to serve you. We truly value your business and hope to regain your trust in the great customer service OneGuard has to offer. OneGuard Home Warranties

Nov. 14th, 2020

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Verified Customer

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Michelle Landsiedel

Pay extra for a pool warranty, every time we call to have something fixed theyâ€™ve change something and wonâ€™t fix that part, will not repair anything with circuit boards

6 years ago

Reply from OneGuard

Dear Mrs. Landsiedel, Thank you for taking the time to write a review and provide important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is always your satisfaction and we regret your frustration regarding the outcome of your recent service request for the pool pump. The service contractor analyzed the pump that you reported was making an unusual noise and frequently switching speeds; however, he was unable to replicate a malfunction. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we encourage you to contact OneGuard for reassessment of the pump if you are still experiencing a breakdown. Thank you again for your consideration. We truly hope this information helps. OneGuard Home Warranties

Nov. 10th, 2020

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KR Phoenix, AZ

I want to genuinely thank Christian for being the only rep (out of 3 reps) to call me back as promised and addressed my concerns. He provided me with top-notch customer service from beginning to end. He honestly deserves a raise along with some recognition for his honest customer support. The 3 stars (instead of 5) is not for Christian, but for OneGuard's other customer service reps who didn't call me back as they swore they would. I had to fight to get a refund when a technician that OneGuard hired for me didn't do their diligent job. I didn't appreciate the extremely long hold times to get a rep and then having to sit on crazy hold times once again when none of the reps (except for Christian) called me back after having to further research the matter. Christian was the only rep to keep his word. Thank you.

5 years ago Edited September 14, 2021

Reply from OneGuard

Dear KR, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Please know we have shared your comments with Christian and he truly appreciates the opportunity to go the extra mile on your behalf and the positive recognition. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jul. 30th, 2021

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Lily Sugar Land, TX

There is a work order for my dishwasher on this past Monday. Today is Wednesday and no one has call me. The first time I call I waited an hour, and the person that pick up hang up on me right away. I didn’t even have a chance to say hello. The second time a car while I was driving, again the call lasted 42 minutes and no one picked up. The third time I called and spoke to a lady and she told me she will get back with me while she checked with the contractor. Somehow we got disconnected, I’ll figure she would call me back since she have my number on file. No one contact me. I called again and waited about 15 minutes or so, and luckily pending pick up. He is a lifesaver. He is Courteous and professional. He insured me that he will follow up with me by tagging my case. Associates like him is the only way to build loyal customers.

6 years ago

Reply from OneGuard

Dear Lily, Thank you for bringing this information to our attention and providing important feedback. It is always our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please be assured we have issued a check for the replacement of the dishwasher on your behalf. We appreciate your honest feedback and we are happy to hear we have maintained your faith in the wonderful services OneGuard has to offer. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 13th, 2020

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Verified Customer

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June DAngelo Porras Austin, TX

I think that if you have high end appliances, and they need to be replaced, they should be replaced with a comparable replacement, not a standard, builders gtade product

4 years ago

Reply from OneGuard

Dear Ms. Porras, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our top priority and to provide the most comprehensive coverage in the industry, and we sincerely regret the frustration. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties 

Nov. 11th, 2021

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Verified Customer

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Ricardo Garcia San Antonio, TX

We rate them a 3- Star because on two occasions that we used One Guard, both times I was not 80-100% Satisfied with the service. Good work but not Great!!

5 years ago

Reply from OneGuard

Dear Mr. Garcia, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your complete satisfaction and we regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

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Guye Lancaster

At first I was please but I have had someone come out for the same issue with air conditioner 3 times. Not sure why it's not being diagnosed and fixed

6 years ago

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Verified Customer

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Jay Euless, TX

It is so hard to reach somebody on customer service by phone, even by email, when you're trying to know the status of an open service call or any other issue.

6 years ago

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Rocky Naik Phoenix, AZ

I've been with OneGuard for many years. I love the fact that you can easily open a service request online, or can immediately talk to someone and open a request or consult on a request. Always great communication. However, you have to read the fine print, especially for large appliances. You may think you are fully covered for replacement if something in non-repairable, but there are loopholes which allow them to transfer some costs to you - costs that can range in the hundreds!

4 years ago

Reply from OneGuard

Dear Mr. Naik, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease creating your service requests and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the OneGuard service plan. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Feb. 9th, 2022

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Kelly DePaoli

Representative Tony was very understanding to my recent issue and was kind to send to supervisor for review. Scheduled appointment for sub zero fridge to have ice maker and water hooked up. Tech was scheduled and between One guard and Beyer appliance, neither party neglected to tell me they couldn’t do this service. Very disappointed I paid for the claim but did not get the service.

4 years ago

Reply from OneGuard

Dear Mr. DePaoli, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. We strive to set proper expectations when creating service requests, and we sincerely regret the frustration. OneGuard confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Please be assured we are actively reviewing your service request to ensure a high-level of service for all our valued homeowners. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Nov. 16th, 2021

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bgbpdq@aol.com

Excellent & outstanding ustomer service from Christopher S this morning. My questions were not even re his department -- but he checked & answered all my concerns anyway! Now that is great customer service!! One Guard needs more like Chris!! Please thank him from a long time customer!! I don't talk to a lot of people at One Guard like Chris over the years SO, THANK YOU CHRIS !! Wow. You deserve a raise sir!!

5 years ago

Reply from OneGuard

Dear bgbpdq@aol.com, Thank you so much for taking the time to write a review regarding your positive customer service experiences with OneGuard Home Warranties and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Christopher goes out of his way to provide excellent customer service, and your kind words really made his day. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 23rd, 2021

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Sarah Ellis Mesa, AZ

I have been very pleased with OneGuard up until this last service request. I called in on my hvac on a Monday. Someone could not be out until the following Monday. I had to call to find out what the status was on the service request. This was a Friday. On hold for an hour. The call was 2 hours to find out that it is not covered. So doing preventative maintenance winter and summer is a waste of time and money. Christian Flores was amazing in helping with information and getting a hold of someone to answer my questions. I would give him 5 stars.

5 years ago

Reply from OneGuard

Dear Ms. Ellis, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we apologize for the frustration. Your feedback is vital in our constant pursuit to improve and we are pleased to hear about your experience with Christian. He really appreciated the opportunity to explain coverage and answer your questions. Thank you again for your consideration and allowing OneGuard the opportunity to have served you. OneGuard Home Warranties

Aug. 10th, 2021

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Verified Customer

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Richard Mize Houston, TX

They are very responsive to me. However the breakdown is the contractors they use. They very slow and comunication is non existent.

4 years ago

Reply from OneGuard

Dear Mr. Mize, Thank you for taking the time to write a review and share important feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our utmost priority, and we sincerely apologize for the frustration. We have reviewed the situation firsthand, and have confirmed the service request was successfully completed. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Mar. 23rd, 2022

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Verified Customer

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Brad Fort Worth, TX

My one experience so far (locksmith) was sold at one price and before we were done it was 2x for what seemed like the original service we paid for.

4 years ago

Reply from OneGuard

Dear Brad, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Oct. 28th, 2021

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Verified Customer

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Michael Collins Phoenix, AZ

Over the last year the quality of the companies you send out has not been great. We were sent a company that came out that a very poor BBB rating.

5 years ago

Reply from OneGuard

Dear Mr. Collins, Thank you for taking the time to submit a review. Please know OneGuard strives to provide the most comprehensive coverage in the industry and best-in-class service with experienced and professional service contractors, and we sincerely regret the frustration. Representatives are available 24/7, 365 days a year to offer personalized attention if you ever need additional assistance with any of your service requests, and always happy to help. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Aug. 12th, 2021

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Verified Customer

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Melissa Zink Surprise, AZ

Not OneGuard but the service provider. Been to my house twice, paid $60 each time. Now the garage opener still not working.

5 years ago

Reply from OneGuard

Dear Ms. Zink, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Apr. 21st, 2021

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Verified Customer

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Lin Bugaj Keller, TX

Sadly, two of the three calls for service did not resolve our issues. We had to call other plumbers to resolve the problems.

5 years ago

Reply from OneGuard

Dear Ms. Bugaj, Thank you for allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we regret your frustration regarding the past service request for the plumbing system. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. We appreciate the opportunity to provide you with this information and truly hope it helps. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Renae Duncan

They are hit or miss with contractors they send out for service. The last one (for carpet and tile/grout cleaning was average at best!

5 years ago

Reply from OneGuard

Dear Ms. Duncan, Thank you for taking a moment to submit a review regarding your experiences with OneGuard Home Warranties and our contractors. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we regret any dissatisfaction you have experienced with the services you have received. Please know we are available 24 hours a day to help you in the moment and we always welcome your transparency. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 9 years. We appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 11th, 2020

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Verified Customer

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Not important.

They are not the company they once were. Their annual fee has gotten out of site compared to other warranty companies and they do the cheapest fix.

5 years ago

Reply from OneGuard

Dear Not important, Thank you taking the time to review OneGuard Home Warranties and provide feedback. It is always our goal to exceed the expectations of our valued homeowners while offering comprehensive coverage, quality repairs and keeping premium costs competitive, and we regret your displeasure. Please know our wonderful sales representatives are happy to talk through your options to ensure you are receiving service at a rate that best fits your needs. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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clinton carnell sr

First attempt at dealing with them was a maddening experience because of the agent. Second attempt was a good experience because of the agent.

6 years ago

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Verified Customer

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Philip kuhn

Mostly the service provided has been good but recently not so good. I still have a repair incomplete as of 9/15/20 which has been ongoing for 2

6 years ago

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Nada Rivoli Las Vegas, NV

I just opened an acct so it’s to early to give a full review, but I will say that Keanna was extremely nice snd informative, I will see how it goes and I will give another comprehensive review in the future! Thank you Keanna!

4 years ago

Reply from OneGuard

Dear Ms. Rivoli, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and Keanna! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist you with all your home warranty and home services needs. Please know Keanna loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 24th, 2021

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Maria Phoenix, AZ

I have been with One Guard for years and have been upset that less things are being covered yet the service fee still has to be paid when things are not covered. I was actually going to cancel the home warrenty contract but after speaking with Alicia P I decided to keep it. She is very professional and easy to deal with.

5 years ago Edited September 14, 2021

Reply from OneGuard

Dear Maria, On behalf of the entire team, thank you so much for 5 star review and positive remarks regarding your excellent customer service experience with OneGuard Home Warranties and Cynthia! Our top priority is customer satisfaction, and your testimony is exactly what we strive for as your home warranty provider. We agree! Cynthia is very professional and polite, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 8th, 2021

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roger kele Sun City Center, FL

I like that if the air conditioners go or any other big item goes it will be replaced if it cannot be fixed. I find the service very expensive and the $69 call fee also expensive and I don't think it pays for itself unless something big goes

6 years ago

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Ammy Nixon Denton, TX

No communication after the last issue and then a denial after two years of pre maintenance to AC unit

4 years ago

Reply from OneGuard

Dear Ms. Nixon, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we truly regret the frustration. OneGuard confirmed the breakdown you were experiencing was not the result of normal wear-and-tear conditions, and coverage was not extended in accordance with the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Mar. 25th, 2022

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Lee Feinman Phoenix, AZ

Too many uncovered items and exceptions. Too many exceptions in fine print. Reluctance to replace very old items

4 years ago

Reply from OneGuard

Dear Mr. Feinman, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction and providing the most comprehensive coverage in the industry is our top priority, and we sincerely regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jan. 18th, 2022

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Víctor

Quick respond and lack of followup to the service providers.We have to call saber al times.OneGuard phone never answer

5 years ago Edited September 14, 2021

Reply from OneGuard

Dear Victor, Thank you so much for the 4 star review and providing important feedback regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we always appreciate the opportunity to assist with all your home warranty and home service needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jul. 2nd, 2021

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kirk burger

took to long to get the issue resolved. Also had to wait on the phone 2 hours to talking to somebody

5 years ago

Reply from OneGuard

Dear Mr. Burger, Thank you for taking the time to review OneGuard Home Warranties and provide necessary feedback. Please know we constantly strive for best-in-class service and apologize for any frustration you experienced regarding hold times and the timeframe involved to authorize replacement of the toilet. We are happy to know that the replacement was completed and wholeheartedly appreciate your commentary as a guide for OneGuard's efforts to improve upon the service we extend to our valued homeowners. Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 24th, 2020

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Dianne Parkerson

I contact you Sat. AM and was not able to get a repair man out until Wed. Felt that was too long to wait.

6 years ago

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Julie Leeds

The length of time it took to respond to the uncovered parts and ordering the ones that were covered.

6 years ago

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Martin Phoenix, AZ

It took multiple calls to get through for an answer but finally spoke to Alicia P who showed great customer service. If the phone system was improved it would have been a better experience.

5 years ago

Reply from OneGuard

Dear Martin, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with OneGuard Home Warranties and Alicia. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know Alicia enjoyed speaking with you and your kind words really made her day. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and hope to restore your trust in OneGuard and the great services we strive to offer. OneGuard Home Warranties

Feb. 1st, 2021

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Ronnie Green

I was told some things were covered but later told they weren't after contractor came.

4 years ago

Reply from OneGuard

Dear Mr. Green, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our number one priority, and we regret any frustration. Please know we are available 24/7, 365 days a year and always happy to go over coverage options to help you best utilize your home warranty plan and ensure your needs are met. Thank you again for your consideration. OneGuard Home Warranties

Apr. 12th, 2022

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Rod Merry

tuneups are more difficult than contacting the serve provider directly and u dont save much

5 years ago

Reply from OneGuard

Dear Mr. Merry, Thank you for the review. Please know customer satisfaction is our number one priority and we are available 24 hours a day at 888.896.0014 if you ever need assistance with any of your service requests. In addition, if the contractor should find a covered breakdown during the tune up, OneGuard can help offset your expense. Thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Dec. 1st, 2020

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Patrick

A lot of 2-3 star reports, most of your preferred contractors are JV, C players at best

5 years ago

Reply from OneGuard

Dear Patrick, Thank you for taking the time to review OneGuard Home Warranties. You feedback is important to us and we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. On behalf of the entire team, thank you for choosing OneGuard! We truly appreciate your continued business and look forward to working with you again. OneGuard Home Warranties

Nov. 6th, 2020

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Morris

The allowance for lodging when my a/c repair was delayed should have been at least $100/night.

6 years ago

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Verified Customer

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Melinda gordon

I have been waiting Many weeks for A part for my oven. No communication from one guard.

6 years ago

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Verified Customer

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Janie Grubbs

They donâ€™t cover very many things we had a contractor come out and nothing was paid for

6 years ago

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Karen Willadsen Gilbert, AZ

Well so far all I have done is sign up for the Home Guard coverage plan. The representative, Sarah M, did an excellent job of explaining the ins and outs.

5 years ago

Reply from OneGuard

Dear Ms. Willadsen, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and Sarah! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Sarah loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 6th, 2021

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Bill Lucas Glendale, AZ

Almost impossible to get in touch with them. On hold forever and once you do get someone you end up normally getting transferred and then again on hold forever.

6 years ago Edited September 14, 2021

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Carolyn Marie hart Phoenix, AZ

I'm scheduled for my 3rd house call to diagnose my dishwasher trouble

4 years ago

Reply from OneGuard

Dear Ms. Hart, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our phone call. Your satisfaction is our utmost priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please be assured we are closely monitoring your active service request to ensure a positive resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Feb. 21st, 2022

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Evan Phoenix, AZ

The service response can take multiple days to get scheduled.

5 years ago

Reply from OneGuard

Dear Evan, Thank you for bringing this information to our attention and providing important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Landmark representatives are available 24/7, 365 days a year, if you ever need additional assistance with any of your service requests. We are also happy to review your situation firsthand if you would like to provide the contract information through BestCompany. Thank you again for your consideration. Landmark Home Warranty

Aug. 4th, 2021