OneGuard
6.4
Overall Score
Jodi Kogan Phoenix, AZ
Excellent service, valuable extras usually not included in home warranty plans, and worry-free. Love the ability to schedule service through the app!
5 years ago
Reply from OneGuard
Dear Ms. Kogan, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! We take pride in offering hassle-free service and the most comprehensive coverage in the industry and we are delighted you have chosen OneGuard for all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
Nancy Richardson Mesa, AZ
Alexander J. was very pleasant to speak with and very thorough in his explanations. I’m looking forward to future experiences.
5 years ago
Reply from OneGuard
Dear Ms. Richardson, Thank you so much for the 5 star review and such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
John Lervick Queen Creek, AZ
Excellent for all contacts. Most recent contact with agent Alex J. was courteous, efficient and with good customer skills.
5 years ago
Reply from OneGuard
Dear Mr. Lervick, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your sales experience with OneGuard Home Warranties and Alexander! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Alexander enjoyed speaking with you and offering his personal assistance and appreciates your kind words. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 5th, 2021
Charles Feuquay Mesa, AZ
Alexander J., was a great help in getting me good pricing on my 2 policies, he was very professional and his help is greatly appreciated.
5 years ago
Reply from OneGuard
Dear Mr. Feuquay, Thank you so much for your 5 star review and providing such thoughtful testimony regarding your sales experience with OneGuard Home Warranties and Alexander! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Alexander enjoyed speaking with you and offering his personal assistance and appreciates your kind words. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 1st, 2021
Paul Mannheim Pomona, CA
Joanne K Went above and beyond to secure our heating issue immediately. Saved my family from a number of freezing nights!
5 years ago
Reply from OneGuard
Dear Mr. Mannheim, Wow! Thank you so much for your 5 star review and such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Joanne! Providing fast, efficient repairs, and a level of service that exceeds your expectations is exactly what OneGuard strives to do, and we are thrilled to hear of your satisfaction with the warranty process. Please know we have shared your review with Joanne, and she appreciates your kind words and really enjoyed providing her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We sincerely value your business and look forward to serving you again in the future. OneGuard Home Warranties
Feb. 15th, 2021
Ruthie Maney ,
I had them for almost 4 years. It has become increasingly more difficult to get repairs and certainly to get them timely!
My oven had been broken since Christmas Day. Someone came to repair water heater and now things aren’t working. That’s sad.
5 years ago
Reply from OneGuard
Dear Ms. Maney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and being so receptive to our follow up efforts of assistance. Customer satisfaction and providing timely service remain at the forefront of our priorities and we sincerely regret the frustration regarding your overall warranty experience. We have confirmed the Oven parts have shipped after being delayed on factory back-order, once the parts are received the contractor will arrange a follow up appointment to complete the repairs. We will continue to monitor your situation to ensure resolution and appreciate your patience. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Feb. 4th, 2021
Cary Gilbert Phoenix, AZ
Fred F has superior skills and knowledge in customer service experience with an awesome home warranty product from OneGuard!
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Gilbert, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our top priority, and we are excited for the opportunity to assist you with all your home warranty and home services needs, while providing the peace of mind that you deserve. We agree! Fred is extremely knowledgeable and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you. OneGuard Home Warranties
Feb. 1st, 2021
Martin Phoenix, AZ
It took multiple calls to get through for an answer but finally spoke to Alicia P who showed great customer service. If the phone system was improved it would have been a better experience.
5 years ago
Reply from OneGuard
Dear Martin, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with OneGuard Home Warranties and Alicia. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know Alicia enjoyed speaking with you and your kind words really made her day. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and hope to restore your trust in OneGuard and the great services we strive to offer. OneGuard Home Warranties
Feb. 1st, 2021
terrimcstocker Phoenix, AZ
I like the fact that the telephone service has improved ! Alex was very friendly and checked to make sure I had renewed correctly. thank you!
5 years ago
Reply from OneGuard
Dear Terrimcstocker, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Alex! Your questions regarding the contract renewal were extremely important to Alex and he appreciated the opportunity to offer his personal assistance. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Alex and the entire OneGuard team, thank you again! We look forward to serving you in the future. OneGuard Home Warranties
Jan. 28th, 2021
Svsh Hillsboro, OR
Fred F helped me with my One Guard Home warranty renewal. He was very helpful in looking up available offers and helped me make a quick decision on selecting a plan!
5 years ago
Reply from OneGuard
Dear Svsh, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your helpful customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your kind review also made Fred's day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 9th, 2021
JB ,
What started off as a not so enjoyable experience was made much, much better thanks to Marcus J. Marcus took our case on personally and made sure that it was resolved asap.
5 years ago
Reply from OneGuard
Dear JB, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your customer service experience with Marcus! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know your situation was extremely important to Marcus and he enjoyed providing his personal assistance to ensure positive resolution. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 7th, 2021
Adriana Heide Austin, TX
I have used this company for a few years and they are absolutely the best! Today I needed some changes and Fred F. was amazing. I highly recommend!
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Heide, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and thoughtful testimony regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 7th, 2021
david Calgary, AB
Fred F was clear, articulate and made an effort to have me renew the policy by offering a discount and leaving a message
thank you Fred
5 years ago
Reply from OneGuard
Dear David, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your kind review also made Fred's day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2020
Wendy Stove Gilbert, AZ
Excellent service once again! Best home warranty we’ve ever had. Bradley K was polite, professional, and very helpful.
5 years ago
Reply from OneGuard
Dear Ms. Stove, Thank you so much for the 5 star review and providing such positive testimony regarding your recent customer service experiences with OneGuard Home Warranties and Bradley! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and efficient professionals, and we love to hear about your experience. Please know we have shared your rave review with Bradley and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2020
Kimberly Keckhut Phoenix, AZ
Chris S is amazing! Sad there isn't a 10 star option though. He was the best customer service guy we've experienced with One Guard for sure.
5 years ago
Reply from OneGuard
Dear Ms. Keckhut, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your customer service experience with our sales department, particularly Chris! It is our sincerest intent to provide outstanding service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. We agree! Chris is incredibly helpful and professional, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 16th, 2020
Marilyn Brodersen Phoenix, AZ
Alex J was very helpful in getting great multi warranty rates as well as hooking us up with a sister company that served Boulder City
5 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Brodersen, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Alex! OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your satisfaction with the warranty process. Please know we have also shared your rave review with Alex, and he appreciates your kind words and really enjoyed assisting you and partnering with our sister company. On behalf of the entire OneGuard team, thank you again! We look forward to serving you again soon. OneGuard Home Warranties
Dec. 16th, 2020
Robyn Prutting Houston, TX
Spoke with Alexander J on the phone. He was super friendly, fast and efficient when it came to renewing my home warranty plan. Thank you!
5 years ago
Reply from OneGuard
Dear Ms. Prutting, Thank you so much for the 5 star review and such positive feedback regarding your recent service experience with OneGuard Home Warranties and Alexander! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Alexander, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 25th, 2020
Adrian Houston, TX
Fred F was extremely helpful in explaining to me the details of the policy, and making sure I got the best price possible
5 years ago
Reply from OneGuard
Dear Adrian, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Fred! We always strive to provide the most comprehensive coverage in the industry and best-in-class service, and appreciate that you have chosen OneGuard for all your home warranty and home service needs. Please know Fred appreciated the opportunity to provide you with his personal assistance, and your kind words really brightened his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 20th, 2020
LB Klotz Keller, TX
We have always had excellent customer service with all of the representatives and when canceling today, Alecia A was also wonderful to work with.
5 years ago
Reply from OneGuard
Dear Ms. Koltz, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Our top priority is your satisfaction with all your home warranty and home services needs, and we truly value your past business. Please know Alicia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard and for the opportunity to have served you. OneGuard Home Warranties
Nov. 23rd, 2020
Robert Eric Gutierrez ,
Alex explain the whole warrenty perfectly and went above on help get my home protect from any damages, etc highly recommend this employee
5 years ago
Reply from OneGuard
Dear Mr. Gutierrez, On behalf of the entire team, thank you very much for your 5 star review regarding your customer service experience with OneGuard Home Warranties and Alex! We strive for customer satisfaction, and it is always our pleasure to assist you with all your home warranty and home services needs. We agree! Alex delivers exceptional service, and he was honored by the opportunity to assist you. We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties
Nov. 14th, 2020
Laurie Lindvall Scottsdale, AZ
Ii have used the One Guard home warranty on seversl occasions, always courteous, prompt and get the issied addressed to my satisfaction
5 years ago
Reply from OneGuard
Dear Ms. Lindvall, Thank you so much for the 5-star review and positive testimony regarding your service experiences with OneGuard Home Warranties! It is always our sincerest pleasure to assist you with all your home warranty and home services needs, and to provide you with the peace of mind you deserve and we are grateful for the opportunity. On behalf of the entire team, thank you again! We truly value your business and look forward to assisting you for many years to come. OneGuard Home Warranties
Nov. 14th, 2020
Mary Glendale, AZ
Great company. Service is excellent. I have been a happy customer for over 10 years. Alex J was very helpful with my renewal.
5 years ago
Reply from OneGuard
Dear Mary, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Alex loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 9th, 2020
Gary Fiscus Phoenix, AZ
Great service, had a repairman at my house in less than one hour , and my air conditioning up and running 45 min. later.
5 years ago
Reply from OneGuard
Dear Gary, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 6th, 2020
Robert Warner San Tan Valley, AZ
Sales rep Fred was very helpful and clear. He even followed up to be sure we got our contract start when our new homes warranty was up.
6 years ago
Jan Clemence Surprise, AZ
Ken was out standing, he listen ( very important!) then helped me with my policy. Ken went that extra mile and a half that really counts.
6 years ago
Val Ewen Scottsdale, AZ
Fred F was great. He worked hard to get us the right plan at an affordable price. It’s great coverage. Thanks One Guard & Fred!
6 years ago
Penelope S. Montgomery Phoenix, AZ
Fred F was very clear in his communication and very adept at renewing our home warranty policy. He made this experience truly positive.
6 years ago
Michael R Manning Jr Kingwood, TX
it was a joy to speak with Joanne K , she is a delight and very professional. As a second call I am now impressed. Tha k you
6 years ago
A-Rod Spring, TX
Great customer service. Alex went above and beyond to resolve my issues and I was done in less than 3 minutes. Thanks Alex!!!!
6 years ago
Maren Keeler Mesa, AZ
We were due for our renewal. I had total forgotten to call. Fred reached out and had me set up within minutes. Super quick and easy. Thanks Fred F.
6 years ago
Mike Davis Houston, TX
Online chat function...doesn't
Nobody answers calls to customer service line
Service company they sent out carried out unnecessary AC work costing me $1000 and didn't resolver the reported problem. Another contractor located the problem but One Guard would not permit them to correct the other contractor's error.
Slow to respond and very unwilling to put right their errors. This issue has been ongoing for 2 months and I have now cancelled One Guard and gone with a new HW provider.
Stay away from this outfit.
6 years ago
Reply from OneGuard
Dear Mike, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Please know it is always our intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement, and we sincerely regret the frustration. In this circumstance, the service contractor advised OneGuard no mechanical breakdown was present when he assessed the air conditioning unit, on two separate occasions. Please note if the unit is found to be in good working order when the contractor is at the home, the unit cannot be properly diagnosed, and no repairs can be made. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Jul. 29th, 2020
Stanley Weil The Colony, TX
One Guard is the most god awful company to do business with. They used to be good. A/C went out two weeks ago and cannot get them to repair it. It is covered and the technician has already been to the house and put it a request for the repair with One Guard but so far they have refused to get the parts to the technician to get my repair completed and after multiple calls they will not get a manager on the phone with me. PLEASE LOOK ELSEWHERE FOR A WARRANTY!!!
6 years ago
Reply from OneGuard
Dear Mr. Weil, Thank you so much for bringing your situation to our attention, and please accept our sincerest apologies for the frustration you experienced due to the delay in sourcing replacement parts for your air conditioning system. We are grateful for the important feedback you provided regarding your experience and we thank you for being so receptive to our follow up calls of assistance. We truly value your loyal business and believe we have effectively addressed your concerns and achieved positive resolution on your behalf. Additionally, we have confirmed with the service contractor that repairs were successfully completed on May 18th. Please know we hope to regain your trust in OneGuard and the great service we offer to our valued homeowners. Thank you again for your consideration. OneGuard Home Warranties
Jun. 2nd, 2020
Jennifer del Muro Lewisville, TX
OneGuard has been terrible to work with for a repair of my oven running 75*+ too hot. They do not properly document information from the technicians they send out and then try to deny claims based on the false information they have, even with homeowner proof. Managerial staff is extremely condescending and unwilling to listen and work with me to get my repairs done.
6 years ago
Reply from OneGuard
Dear Mrs. del Muro, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being receptive to our efforts of assistance. Our top priority is customer satisfaction, and we sincerely regret the frustration you encountered regarding your service request for the oven. We have confirmed that a reassessment of the oven was conducted on January 22, 2020 and the service contractor diagnosed a malfunction to the thermostat that requires replacement. The part was ordered and is expected to arrive on January 28, and you will be contacted for scheduling promptly once the part has arrived. Please know we are closely monitoring this request to ensure that a convenient appointment is scheduled to complete this repair and positive resolution is achieved on your behalf. We wholeheartedly appreciate your patience and understanding during this process. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Jan. 25th, 2020
Gabrielle Deer Park, TX
Do not use OneGuard Home Warranties. This company will give you the run around for months before finally admitting that they don't cover much of anything. My AC went out and they sent out their contractor to take a look at it. They told me I'm on my own and I'll need to have the whole unit replaced before they will cover it. Makes absolutely no sense. Their customer service representatives are extremely rude as well. They just repeat themselves over and over again and when you try and respond they cut you off and talk over you the whole time. Definitely find a different home warranty company.
7 years ago
Reply from OneGuard
Dear Gabrielle, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand to ensure accuracy. Our top priority is your satisfaction, and we sincerely regret the outcome of your service request for the air conditioning system that was not covered by the OneGuard service agreement. Please note in accordance with the terms of the service contract, OneGuard covers for breakdowns that result from normal wear-and-tear conditions, and breakdowns of parts or components caused by lack of manufacturer recommended maintenance are not covered. In your situation, the service contractor that assessed the breakdown advised the indoor evaporator coil was impacted with debris, which caused a restriction of air flow within the system and internal buildup of pressure, and subsequent leak in the evaporator coil. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties
Sep. 18th, 2019
Yovan Luyt Fallon, NV
WORST COMPANY... They create more service for you to pay for more $$. Called my warrant company for service. 3 out of 4 times they called "All Star Pool Service" and EVERY TIME there was a new issue. They create their next service call.... if you want to continue to have issue and NEVER get your issue resolved, call this company. It is NOT worth the $.
7 years ago
Reply from OneGuard
Dear Yovan Luyt, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also for being so receptive to our phone call and efforts of assistance. Please be assured we are actively working on your service request, and our top priority is to ensure all covered repairs are completed as quickly as possible for the pool equipment. As we discussed, a second opinion contractor will be scheduling an appointment with you directly to further assess the system, and we will continue to monitor the service request through completion. We wholeheartedly appreciate your patience and understanding during this process. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Sep. 10th, 2019
Jason stewart Avondale, AZ
A scam had a pool pump break that they worked on a year before and installed the pump went bad a year later and now they say it is not covered under normal wear and tear. U fix, u installed, it broke and you don’t cover. Going to better business Bureau. Every time I called was on hold for 15 min 3 days in a row. Run far run fast from this company.
7 years ago
Reply from OneGuard
Dear Mr. Stewart, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation in its entirety to ensure accuracy. Our top priority is customer satisfaction, and we sincerely regret the outcome of your service request for the pool equipment that was not covered by OneGuard. Please note in accordance with the terms and conditions of the service agreement, OneGuard covers for mechanical breakdowns that result from normal wear-and-tear conditions. The OneGuard service contractor that assessed the situation, confirmed the breakdown was the result of water damage which caused the motor to stop working, and is not considered normal wear-and-tear. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration. OneGuard Home Warranties
Sep. 14th, 2019
Sergio San Antonio, TX
This warranty was acquired by seller, A/C failed when moving. I reported the incident because cannot support 97 degrees with 3 babies and I was charged at the moment $69 by OneGuard, their contractor took so long to come just to see the problem and he mentioned that OneGuard needs to approve the fix and sometimes takes weeks. I had to pay another $500 to contractor to fix it. OneGuard just confirmed that I will not be reimbursed. If you have the opportunity to sign with a different company, do it. Thanks OneGuard for nothing (well thank you for delay solutions and charge without work it)
7 years ago
Reply from OneGuard
Dear Sergio, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call. Our top priority is to service you as quickly as possible and we sincerely regret your frustration. We have spoken with the service contractor to confirm the details of their diagnosis and work completed. The contractor advised the leak and subsequent breakdown you were experiencing was due to a manufacturer’s defect, and repairs would be covered under the manufacturer’s warranty. Please note in accordance with the terms of the service agreement, manufacture defects are not covered, and OneGuard advises the homeowner to work with the manufacture to have the breakdown corrected. The service contractor also advised that you opted to have the repair completed right away versus going through the manufacture due to timeframe, and agreed to pay the contractor directly. Thank you again for your consideration. Please know we hope to gain your trust in OneGuard and the great services we offer. OneGuard Home Warranties
Aug. 27th, 2019
Dan Blauvelt Phoenix, AZ
Plumber came out for leak at hose to back of fridge.. Said, he disconnected and capped... He rolled up hose and shut off valve behind the fridge... Later, water leak at the shut off valve... Plumber came out, said no leak... Property manager, tightened nut on side of shut off valve to stop leak.. Then disconnected and replaced line... Wished we would have skipped warranty... Since no leak found was in report we were charged a second time.
7 years ago
Reply from OneGuard
Dear Dan, We would like to review your situation firsthand. However, we cannot locate a OneGuard warranty under the name provided. May we please ask you to forward your name, contract number, or property address to ? Thank you for your consideration. OneGuard Home Warranties
Aug. 7th, 2019
mike Phoenix, AZ
On day 4 of no hot water. 2 plumbers and now they ask me to show my home imspection before they would send a electrician. Then said 4 business hours they will call but sorry its 4:50 so not till tomorrow. The plumbing company said it was fixed the 2nd day. It wasn't and I waited till 10:30pm and the guy said I'll call in the morning and didn't. so then they say noon-5pm the next day. then they come and say its a electric problem. I would not ever recommend one guard , not even to a enemy.
7 years ago
Reply from OneGuard
Dear Mike, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our phone call in response to your review. Our top priority is to service you as quickly as possible, and we sincerely regret the timeframe involved and inconvenience you and your family experienced as we actively worked to determine why the water heater was not working. Please be assured we have confirmed resolution has been achieved on your behalf and hot water has been restored to the home. Your feedback is invaluable and helps us improve, and we hope to have the opportunity to gain your trust in OneGuard and the great service we strive to offer. Thank you again for your consideration. OneGuard Home Warranties
May. 14th, 2019
Verified Customer
Review Source
Velia R Gonzalez
Great services, showed up on time and very professional
4 years ago
Reply from OneGuard
Dear Ms. Gonzalez, Thank you so much for the 5 stars and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 19th, 2022
Verified Customer
Review Source
Destiny
They are so nice and affordable and get right on ot
4 years ago
Reply from OneGuard
Dear Destiny, Thank you so much for the 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! It is always our distinct pleasure to assist you with all your home warranty and home services needs, and we appreciate hearing about the professionalism and level of service you receive. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
william ozbirn
Simple to use and quick to fix your problems
4 years ago
Reply from OneGuard
Dear Mr. Ozbirn, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction and to make the process easy and hassle free, and we are happy to hear how well the warranty process has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
Doug
Easy to work with, friendly, quick service
4 years ago
Reply from OneGuard
Dear Doug, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to provide best in class service, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
Marcia Boyer
Customer service is very attentive and friendly
4 years ago
Reply from OneGuard
Dear Ms. Boyer, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 7 years and look forward to serving you in the future. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
Ronnie Green
I was told some things were covered but later told they weren't after contractor came.
4 years ago
Reply from OneGuard
Dear Mr. Green, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our number one priority, and we regret any frustration. Please know we are available 24/7, 365 days a year and always happy to go over coverage options to help you best utilize your home warranty plan and ensure your needs are met. Thank you again for your consideration. OneGuard Home Warranties
Apr. 12th, 2022
Verified Customer
Review Source
Carolyn Humble, TX
Covered most repairs, except for 1. Otherwise quick service.
4 years ago
Reply from OneGuard
Dear Carolyn, Thank you so much for the 4 stars and providing positive feedback regarding your quick customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. Thank you also for your understanding regarding coverage. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Apr. 5th, 2022
Verified Customer
Review Source
Rahim M Keshwani Lewisville, TX
easy to file claim.. work gets done.. no hassle.
4 years ago
Reply from OneGuard
Dear Mr. Keshwani, Thank you so much for the 5 stars and sharing such positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 24th, 2022
Verified Customer
Review Source
Coretta Turner Dallas, TX
Easy to submit a claim. Responsive contractor.
4 years ago
Reply from OneGuard
Dear Ms. Turner, Thank you so much for the 5 stars regarding your customer service experiences with OneGuard Home Warranties and your excellent service contractor! Our top priority is your satisfaction and to make the process easy and hassle free, from the first call for service to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 23rd, 2022
Verified Customer
Review Source
KEITH LEWIS Austin, TX
Solved my problem quickly with professionalism
4 years ago
Reply from OneGuard
Dear Mr. Lewis, Thank you so much for the 5 stars and providing such positive comments regarding your customer service experiences with OneGuard Home Warranties!
Our top priority is your satisfaction and to make the process hassle free, and we are happy to hear about your experience. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Our top priority is your satisfaction and to make the process hassle free, and we are happy to hear about your experience. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 25th, 2022
Verified Customer
Review Source
Melissa Hayes Fort Worth, TX
Super knowledgeable and fast when you call in
4 years ago
Reply from OneGuard
Dear Ms. Hayes, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one goal is to provide fast, friendly service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 25th, 2022
