OneGuard

Name: OneGuard
Rating: 4.6

4.6

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1,602 User Reviews

6.4

Overall Score

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4.6

star star star star star_half

1,602 User Reviews

6.4

Overall Score

Compare

Pros

Cons

Bottom Line

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Company Details

Number of Plans

Service Fee

Starting at

$69

Time in Business

36 Years

Company Headquarters

Phoenix, Arizona

Number of Reviews 1,602

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 20th, 2022

OneGuard Home Warranty was founded in 1990 and is headquartered in Phoenix, Arizona. Currently, the company only services Arizona and Texas. OneGuard offers options for regular homeowners as well as real estate professionals. The company covers system and appliance breakdowns, repairs, and maintenance, and its home care solution covers a wide range of household problems. With coverage on your home's major systems and appliances, you get budget protection and peace of mind.

OneGuard also offers a variety of home services and tune-ups because the company knows the home requires more than just repairs. Its services include but are not limited to carpet cleaning, A/C and heating tune-ups, window cleaning, pest control, and lawn care.

OneGuard was acquired by American Home Shield in 2016.

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Pros

Extensive Coverage
Plans and Pricing
Sample Service Contract Available
Options for Real Estate Professionals

Extensive Coverage

OneGuard offers a very impressive list of appliances and systems it covers. Coverage varies dependent on what plan the customers choose, but a full list of items covered are listed below in the FAQ section of this review.

Plans and Pricing

OneGuard's cost is competitive for the industry. For all plans, the fee for a service call is $69.

Sentinel Plan

The Sentinel Plan starts at $379 and covers a decent range of appliances and systems.

Appliances

Dishwasher	Range/oven/cooktop
Built-in microwave	Garbage disposal
Trash compactor

Systems

No fault coverage	Air conditioning system
Heating system	Ductwork
Plumbing system	Water heater
Electrical system	Ceiling and exhaust fans
Central vacuum	Garage door opener
Sprinkler system and timer

The Sentinel Plan also has optional coverage for additional major appliances.

Centurion Plan

The Centurion Plan contains all the coverage of the Sentinel Plan, but for $499, it includes additional features:

Preferred upgrade coverage
HVAC equipment incompatibility coverage

As with the Sentinel Plan, you can customize your Centurion Plan for additional warranty coverage for pools and spas, guest houses, and so on.

Guardian Plan

The Guardian Plan starts at $599. For this plan, it includes all the features of the Centurion Plan, but the kitchen refrigerator and washer and dryer are included in the base price. Buyers also have the option of including and second washer and dryer and additional built-in refrigerator.

Sample Service Contract Available

OneGuard has sample contracts available for each of its plans. The contracts detail what's covered by their plans, including instances of normal wear and tear that require repair.

Options for Real Estate Professionals

OneGuard works closely with real estate professionals to gain an understanding of what matters most to home buyers. OneGuard Real Estate Home Warranty includes the following services:

Re-Key and Garage Remote Reprogram
Security System
Utility Connection
Carpet Cleaning
Window Washing
Pest Control
Lawn Care
A/C and Heating Tune-Ups

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Cons

Only Serves Arizona, Nevada, and Texas
Customer Service Complaints
Cancellation Fee

Only Serves Arizona, Nevada, and Texas

While there are many home warranty companies that only cover a certain geographic area, OneGuard only covers two states. For a company that has been in business since the 90s, it seems odd that it wouldn't cater nationwide yet. There are other companies that have been in business for the fraction of the time and already cover nationwide.

Customer Service Complaints

OneGuard has received some negative comments from customers. Some customers complain that the service provider denied claims which should have been covered. Others complain that the call center workers were not helpful, or the contracted technicians couldn't finish a repair. The large amount of negative feedback could be a deterrent for potential buyers.

Cancellation Fee

OneGuard does charge a $50 fee when the contract is cancelled. Customers can expect a pro-rata refund for their unexpired term. A cancellation request must be received in writing.

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The Bottom Line

OneGuard Home Warranty has a wide array of coverage options for homeowners and real estate professionals. The company also approves 95% of claims, which is a big plus. If you live in Arizona or Texas, consider choosing OneGuard for your home warranty needs.

However, customer reception appears to be negative. Due to this reason, it might be worth looking into other home warranty companies before choosing the one that's right for you.

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User Reviews

Star Rating

4.6

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1,602 Reviews

Review Breakdown

5 grade

78%

4 grade

11%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Harper

Follow up needs improvement- I recently put in a service request to have my microwave looked. A service technician came out and looked at the microwave and determined that the microwave need a part in order to fix and left. However, that same afternoon another service provider called to schedule an appointment to come out to take a look at the microwave. It would have been nice get a call or email from Oneguard to let us know that the first service provider couldnâ€™t fix the microwave and a second one would be coming. The little things. By the way the second service provider did fix the microwave.

6 years ago

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Verified Customer

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As my house has gotten older, it became necessary to hire various contractors to fix things that were breaking down from normal wear and tear. A friend told me about OneGuard Home Warranty and she was very happy with the service they provided. At first I was skeptical but I soon learned that it was worth spending the money. Do I wish the annual/monthly fee was cheaper? Of course, but when you compare it to the insurance premiums paid for house and car, I at least feel I am getting my money's worth because I pay one flat rate to the contractors instead of getting charged by the hour. Additionally, their customer service is great. Whenever I have a question about my policy, the customer service personnel are helpful.

6 years ago

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Verified Customer

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Jeff Garris San Luis Obispo, CA

OneGuard processed our claim quickly but the claims person was rude to my wife and myself on four separate occasions. We asked for an itemized invoice for our out of pocket cost, he didn't seem please that he had to go through the extra work to email us the invoice. His attitude towards us was very poor when we had phone conversations about the process and updates. Service and install was completed in 21 days which seems reasonable. Our experience might have been better if we would have had a different claims agent. TLC Refrigeration and Air Conditioning did a great job.

4 years ago

Reply from OneGuard

Dear Mr. Garris, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is always our top priority, and we regret any frustration. Please know we are reviewing your service request to ensure a high-level of service for all our valued homeowners. We sincerely hope to restore your faith in the wonderful services OneGuard has to offer and thank you again for your consideration. OneGuard Home Warranties

Nov. 4th, 2021

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Verified Customer

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Jennie proszek Gilbert, AZ

It would be five star but last two years hot water heater problems, one guard stated they would not authorize repair or replacement due to it was heating water, that want the problem color of water was brown at times and not heating hot finally last year it had to be replaced it stop working and began leaking, however excellent service on air conditioner fan was replaced within 24 hours before it totally broke down in 115 plus degree weather

5 years ago

Reply from OneGuard

Dear Ms. Proszsek, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Jul. 2nd, 2021

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Verified Customer

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John B Glendale, AZ

During a warranty claim, they set me up quick with a contractor to fix my issue, however it was a bad contractor. I went around 3 days without hot water only to have the contractor cancel and try to reschedule. I don’t think this is one guards fault, but maybe they should look for the fastest available contractors for their customers. I called when the first contractor canceled and they set me up with someone who was out and next day and fixed my issue easily.

5 years ago

Reply from OneGuard

Dear John B, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! It is our constant endeavor to provide timely repairs, and we sincerely regret the frustration. We appreciate your transparency in detailing this experience and are pleased to hear that our service contractor restored your water heater to proper working order. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Apr. 22nd, 2021

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Verified Customer

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Mike p Chandler, AZ

Alicia P was assigned my claim when it was delayed, and she exceeded all expectations. Our stove repair was stalled due to it being a product that requires specific technician capable services. Once assigned to her, our timeline accelerated and the quality of care and service was appreciably improved. I have been with One Guard for six years and they have always come through for my family and our home needs

5 years ago Edited November 9, 2021

Reply from OneGuard

Dear Mike P., Thank you so much for the 5 star review and such wonderful testimony regarding your service experiences with OneGuard Home Warranties! Providing swift resolution by service professionals that are helpful and dependable, is exactly what we strive to do, and it makes us extremely happy this has been your experience. On behalf of the entire OneGuard team, thank you again! We humbly look forward to serving you again soon. OneGuard Home Warranties

Nov. 6th, 2020

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Verified Customer

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Jack L Armstrong Phoenix, AZ

The intake person was very nice and helpful. However, the first company that I was referred to, Reliability garage Door, was not reliable or professional. They did not answer my phone calls. Advance Garage Door, the second referral, was very good and professional.

4 years ago

Reply from OneGuard

Dear Mr. Armstrong, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 9th, 2022

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Verified Customer

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Elizabeth Rother Chandler, AZ

I left a review earlier; apparently it didn't take. I gave them 4 stars as I was told when he'd be there and 50 minute later, I reached out to find the ETA. He showed later. Once he did arrive, he was quick and efficient. I removed a star for not communicating with me about the delay.

4 years ago

Reply from OneGuard

Dear Ms. Rother, Thank you so much for the 4 stars and providing positive feedback regarding your customer service experience with OneGuard Home Warranties! Your satisfaction is our utmost priority and it is always a pleasure to assist you with all your home services and home warranty needs. Please also accept our apology regarding the delay, and be assured we have communicated with our contractor network, the importance of showing up within allotted timeframes and letting our valued homeowner know if they run behind schedule. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 11th, 2022

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Verified Customer

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Michael Snyder Keller, TX

Grace Heat & Air was great as usual. They did find a repair issue this time during a winter tune-up. I wasn't very happy that one Guard charged me another service call when the technician was already here on an already paid service call.

4 years ago

Reply from OneGuard

Dear Mr. Snyder, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 10th, 2021

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Verified Customer

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Carey Schenkenberger Chandler, AZ

Very responsive on straight-forward, non complicated repairs. Major repairs requiring replacements or next level approvals add several days/weeks to the process. Need an experienced contractor in those cases who know how to work with Home Warranty companies on the process.

4 years ago

Reply from OneGuard

Dear Ms. Schenkenberger, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 28th, 2021

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Verified Customer

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Mark Wissmann Scottsdale, AZ

Had issues trying to get dishwasher replaced, when requesting service the site does not show the package I have and replaced a built in microwave because basic package said miss you issue wasn't covered when it actually was. Now I have to go through getting a claim after the fact.

5 years ago

Reply from OneGuard

Dear Mr. Wissmann, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 2nd, 2021

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Verified Customer

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MS Huffman Carrollton, TX

I have only had one issue with them that I wasn’t able to work out. I have had to use them 4 times in 4 months and were pleased with the service. All the contractors have been professional and nice . They have also been on time.

5 years ago

Reply from OneGuard

Dear MS Huffman, On behalf of the entire team, thank you so much for the 4 star review and providing feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service to the completed repair, and it is always our most distinct pleasure to assist. We appreciate your feedback as it aids in our constant pursuit to improve as a leading home warranty provider. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. Thank you for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

May. 20th, 2021

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Verified Customer

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Laura Spier Phoenix, AZ

They have treated us very fair so far. One hiccup with AC company that their tech gave false information about our unit caused them to end our contract. But I contacted the AC company and they cleared it up with One Guard. They were in the wrong.

5 years ago Edited September 14, 2021

Reply from OneGuard

Dear Ms. Spier, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 5 years. On behalf of the entire team, thank you for choosing OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Apr. 22nd, 2021

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Verified Customer

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Bradley Eads Allen, TX

Only reason it isn’t a 5 Star rating is the amount of time it took from opening ticket to getting the inspection of repair. I am fortunate this time that the technician had what was required to correct issue on his truck. Otherwise I would have been looking at another 3 days minimum for repair

5 years ago

Reply from OneGuard

Dear Mr. Eads, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 22nd, 2021

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Verified Customer

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Lindsay Goodyear, AZ

I have been satisfied with OneGuard with the exception of dealing with an unprofessional service provider and not being able to have a different service provider come to my house unless I paid for a new service call. I did pay the fee because I can not trust the company and have a gas leak due to their mistake.

5 years ago

Reply from OneGuard

Dear Lindsay, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our number one priority is customer satisfaction, and the testimony and value you find in the services we offer, is exactly what we strive to do. Please know we cannot locate a OneGuard service plan under the name provided, and we would be happy to review your situation firsthand, and you can respond through the site or email us at customerrelations@oneguardhw.com. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties.

Mar. 30th, 2021

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Verified Customer

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D.G.

I question their selection of vendors. We recently had an experience with a service request for pool service; the vendor OneGuard sent out was prompt in identifying the problem(s); however, they failed to respond to completion of service emails...we went with the company that had previously been sent by OneGuard.

6 years ago

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Verified Customer

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Samantha Ruyle Mesa, AZ

The representatives are very helpful. I haven't had any trouble with the services they have provided. My only complaints are that some things aren't covered and the service/repair company they send isn't always consistent.

4 years ago

Reply from OneGuard

Dear Ms. Ruyle, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jan. 18th, 2022

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Verified Customer

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Gary Green Peoria, AZ

For the most part the service is good.. however I've had an issue with the contractor that was sent to my home and had nothing but problems and One Guard would not help in any way

5 years ago

Reply from OneGuard

Dear Mr. Green, Thank you so much for providing OneGuard Home Warranties with a 4 star rating regarding your customer service experiences. Your satisfaction with all your home warranty and homes services needs is our top priority and we appreciate the opportunity to assist. Please know we are available 24/7, 365 days a year and encourage you to contact us to further address your concerns. We are always happy to help! Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 17th, 2021

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Verified Customer

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Harish Scottsdale, AZ

Very responsive, great service, most service providers are great however we have the occasional service provider that provides poor service - One Guard needs to do a better job of screening the service providers.

5 years ago

Reply from OneGuard

Dear Harish, On behalf of the entire team, thank you so much for the 4 star review and feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, from the initial call for service, to the completed repair, and it is always our most distinct pleasure to assist. We also appreciate your transparency as it aids in our constant pursuit to improve as a leading home warranty provider. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Feb. 25th, 2021

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Verified Customer

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Jennifer Alterman Mercer Island, WA

We recently had to have a motor for our pool replaced. The process was tedious and frustrating. In addition, they never informed us that the motor was going to be a refurbished motor not a brand new one.

5 years ago

Reply from OneGuard

Dear Ms. Alterman, Thank you for taking the time to submit a 4 star review and important feedback regarding your recent experience with OneGuard Home Warranties and the request for the pool pump motor. We constantly strive to service our valued homeowners efficiently and apologize for the frustration. Please be assured we are monitoring the open request to reassess the pump motor and appreciate your patience throughout this process. Thank you again for the opportunity to serve you. OneGuard Home Warranties

Feb. 9th, 2021

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Verified Customer

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Michelle

So far I've had to use the home warranty for a few things and most have been covered with great contractors. Getting through the phone to speak to someone is the hardest as most times you are on hold for over an hour.

6 years ago

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david pinner Phoenix, AZ

Once I reached someone in customer service, Paul, everything was very good from start to finish. But, as I explained to Paul, I called last night, and was transferred to 2 or 3 departments, where I was told that they were taking calls in order of how they came in. I was on the wait list for over 2 hours. I finally called again on our home phone, and talked to another person about the wait. He was very nice, as he had to explain the the department I was waiting for had gone home over an hour ago. I'm sorry I had to sent my frustration to him, but as I said, he was nice. I called again this morning, and basically went through the same thing, only this time I only waited an hour, before I hung up. So I called again and Paul answered within a few minutes. I think the most frustration part of this was that you have a whole bunch of numbers to get you to what you are trying to do, but not a single one that tells you what number to press if you are trying to get your service transferred. I think that would help a lot of people. Anyway, other than that frustration, I still believe that OneGuard is a very good company to do business with, and once you get to where you are going, the customer service folks are very nice and get done as quickly as possible to help you with your call.

5 years ago

Reply from OneGuard

Dear Mr. Pinner, Thank you so much for the 4 star review and thorough and thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and making the process hassle-free, and we sincerely regret the frustration. Please know your feedback is important and always welcomed in our pursuit to best serve our valued homeowners, and Paul really appreciated the opportunity to offer his personal assistance to ensure your needs were met. On behalf of the entire team, thank you again for the opportunity. We truly value your continued business and looking forward to serving you in the future. OneGuard Home Warranties

Jul. 13th, 2021

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Brad Figler Austin, TX

I have had a really good experience with OneGuard aside from one issue, which is why I can't give them 5 stars. The one issue I had was that they sent an A/C company to my house that I did not want to do business with. Their quote for out of pocket included items that I flat out didn't need (like a concrete pad for a condenser, when I have a 4x8 poured concrete slab that holds my two A/C units). I called OneGuard and asked for a second opinion. They said they would not agree to that because the out of pocket costs where "within range". They didn't seem to care that the company was trying to charge me for something I didn't need. OneGuard did offer to do a cash out payment in the amount of $600 (for a brand new condenser), so I was forced to use this shady company. End result - shady company forced me to pay the entire out of pocket cost up front and then took 3 weeks to complete the work. Temps in Austin during that time were 90+ degrees. This made me consider dropping OneGuard altogether (I have two properties), but this was the first hiccup in 4 years so I'll give them another shot

5 years ago

Reply from OneGuard

Dear Brad, Thank you so much for the 4 star review and providing such amazing testimony and important feedback regarding your customer service experience for the air conditioning system. Your satisfaction is our number one priority and to service you as quickly as possible, and we appreciate your understanding with respect to coverage. Please note the service contract is intended to cover the costs to repair or replace the contract holder’s covered systems and appliances when they become inoperative from normal wear-and-tear conditions; however, coverage is not all inclusive. There may be circumstances in which you will be responsible to pay additional costs for parts or services not covered by the contract, and OneGuard will work to determine the best course of action to reasonably minimize these costs. In your situation, modifications are necessary to ensure successful installation of the condenser. Please know we sincerely hope to gain your trust in OneGuard and the great services we offer. We truly value your business and look forward to serving you again in the future. OneGuard Home Warranties

Nov. 9th, 2020

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Verified Customer

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Katarina Montague

Easy to work with and they sent someone over quickly. Unfortunately we thought the job was done correctly but it wasn't so we may have to put in another work order.

4 years ago

Reply from OneGuard

Dear Ms. Montague, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. We are also available at 888.896.0014 or online at www.oneguardhomewarranty.com if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Apr. 12th, 2022

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Verified Customer

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Ben

Mostly good service and repair was mostly covered. Still cost me some out of pocket and took almost 6 days in the Texas heat to get A/C back to working.

5 years ago Edited September 14, 2021

Reply from OneGuard

Dear Ben, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you and we appreciate your patience regarding your recent service request. Thank you again for the opportunity. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 27th, 2021

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Verified Customer

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Lynda Langford Chandler, AZ

They were excellent in setting us up with a good company. We just always question why we get charged the fee when we call, and then again when something is being fixed.

5 years ago

Reply from OneGuard

Dear Ms. Langford, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. It is always our most distinct pleasure to assist with all your home warranty and home services needs, and we appreciate the opportunity to help. Please know for the applicable trade service fee OneGuard will perform a pre-season tune-up for the heating and cooling systems, and if a covered breakdown is discovered an additional service fee will be due at the time repairs are made. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 31st, 2021

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Verified Customer

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Lupe Diaz Spring, TX

After having to wait for a second team, i had to call to follow up on why i still had not heard from the second team...therefore thier failure to follow up...

5 years ago

Reply from OneGuard

Dear Mr. Diaz, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Mar. 12th, 2021

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Verified Customer

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Robert Beian Scottsdale, AZ

On normal standard repairs they do an excellent job however if there is an expensive repair of any sort it does require some discussions and arguments with the company

5 years ago

Reply from OneGuard

Dear Mr. Beian, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last two years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. Thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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Mary San Antonio, TX

Most of the companies are 5 that are sent to home. But for dryer vent cleaning an individual who was not professional was very late and dis not show professionalism.

5 years ago

Reply from OneGuard

Dear Mary, Thank you so much for the 4 star review and providing important feedback regarding your service experiences with OneGuard Home Warranties and our service contactors! Providing timely repairs completed by knowledgeable and friendly service professionals is what we strive to do, and we sincerely apologize for the poor service experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home service needs! We truly value your business and hope to restore your faith in OneGuard and the great services we strive to offer. OneGuard Home Warranties

Feb. 8th, 2021

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Verified Customer

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Stephanie J Ball and James Ball Peoria, AZ

The appliance itself is replaced but it is all the little things you pay for to hook it up- couplings, adapters etc. It would be nice if they were included in the warranty

5 years ago

Reply from OneGuard

Dear Stephanie and James Ball, Thank you so much for the 4 star review and open feedback regarding your recent service experience with OneGuard Home Warranties. We constantly strive for customer satisfaction, and we are honored to offer our personal assistance with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We appreciate your understanding of coverage and the warranty process, and look forward to serving you again. OneGuard Home Warranties

Jan. 29th, 2021

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Verified Customer

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Paige Wermuth

They worked with me to find an alternate contractor who could come see me sooner so we would not be without air conditioning for an extended number of days!

5 years ago

Reply from OneGuard

Dear Ms. Wermuth, Thank you so much for the 4 star rating and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Your satisfaction is always our top priority and we take great pride in providing you with the convivence and peace of mind you deserve. We are thrilled to hear that this has been your experience and honored that you have chosen OneGuard for all of your home warranty and home service needs over the last 8 years! On behalf of the entire team, thank you again! We sincerely appreciate your loyalty and look forward to serving you again. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Lunetta Crenshaw

The company that came to fix my AC fixed it on Friday but by Saturday, it completely broke down. Condenser motor broke. Could not get thru to company so called Home Advisor,

6 years ago

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Diana Kogan Scottsdale, AZ

A positive is that the contractors that OneGuard works with have generally been responsive and able to successfully resolve the issue. Some of the contractors have been pleasant to deal with. An area that could use reconsideration is coverage that would include repairing an item, such as a leak/corrosion where the garbage disposal connects to the main line, before a massive water leak occurs. It seems like it would make more sense to fix a known problem that is developing, before it becomes an even greater/more expensive problem to fix.

4 years ago

Reply from OneGuard

Dear Ms. Kogan, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide the most comprehensive coverage in the industry and best-in-class service, and we sincerely appreciate the constructive feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business over the last 6 years and look forward to serving you in the future. OneGuard Home Warranties

Mar. 17th, 2022

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Mary Pinkowski Phoenix, AZ

We have used One guard for over two years. Our overall experience w/customer service was tremendous! Today Samone S helped us finish our contract w/a positive for us! Thanks Samone! The only negative would be w/the department that oversees replacement! It took two years & two compressors, two fans & a new ice making unit to get our refrigerator replaced!! That could use some fine tuning! Overall great experience!

4 years ago

Reply from OneGuard

Dear Ms. Pinkowski, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Jan. 31st, 2022

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Vernon Cox Glendale, AZ

I have used One Guard on more than one home repair. I have had both great service and less than the best customer care after leaving a poor review I have had the opportunity to speak with Leslie about the service I received she was understanding of my frustrations and concerned of how my claim and repairs were handled she assured me that she would look into why I had so many problems getting my claim resolved. I feel she will personally make sure this never happens to a OneGuard customer again. Thank you for your great customer service Leslie it really does make a difference.

4 years ago

Reply from OneGuard

Dear Mr. Cox, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Leslie! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Leslie loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 8th, 2021

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CATHERINE MACDONALD Mesa, AZ

There is nothing worse in Arizona than having your air conditioner stop working in the dead of summer. It happened to us. It was a grueling experience until I remembered my son and I decided to keep our OneGuard Warranty for the sixteenth year. One call and one day later a new compressor was installed and the air conditioner worked better than previously. Thank you Kenneth C for calling and reminding us we were about to expire with One Guard! Signed in for year 17. C MacDonald Mesa AZ

5 years ago

Reply from OneGuard

Dear Ms. Macdonald, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know Kenneth loved the positive feedback, and enjoyed providing you with his personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 29th, 2021

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Holly Crider Peterson Plano, TX

My family has been a customer of OneGuard for 5+ years and have not had any complaints. Recently, we experienced a pipe break (under the slab) and my entire perspective changed. So much so that we cancelled our home warranty. Enter Cynthia F. She listened to reason and helped work through my very reasonable request for reimbursement. She was patient, understanding, professional and most important HELPFUL!

5 years ago

Reply from OneGuard

Dear Ms. Peterson, On behalf of the entire team, thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know we have shared your comments with Cynthia and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 8th, 2021

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Aaron Phillips Simpsonville, SC

Reliable service who keeps their word. Home Warranties are always protecting the insurance company versus the policy holder, but OneGuard does fairly well in this space. The service becomes a big differentiator and Lamia H REALLY stood out as a great customer service experience as she promptly answered my questions, confirmed data and also clarified the reimbursement policy with me. She is very professional, well spoken, empathetic and aware. I appreciated the interaction with her and felt confident that the matter would be managed appropriately.

5 years ago

Reply from OneGuard

Dear Mr. Phillips, Thank you so much for the 4 star review regarding your excellent customer service experiences with OneGuard Home Warranties and Lamia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Please know we have shared your comments with Lamia and she really appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. On behalf of the entire team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 24th, 2021

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Dwight Smith Scottsdale, AZ

Was with One Guard for many years and thought I would save money when a phone solicitor convinced to switch. Turned out to be a very bad idea. They were a bust. No contractors. Back with One Guard and confident of their service by experience. Bad move on my part! You get what you pay for, I've been told. Joanne Kempton took care of my first claims with dispatch and I'll be back to full function by the middle of the week.

5 years ago

Reply from OneGuard

Dear Mr. Smith, Thank you so much for the 4 star review and testimony regarding your customer service experiences with OneGuard Home Warranties and Joanne! Our top priority is to provide a level of service that exceeds your expectations, and the value you find in OneGuard is everything we strive for as your home warranty provider. Please know we have also shared your review with Joanne, and your comments really made her day. On behalf of the entire team, welcome back to OneGuard! We truly appreciate your business and look forward to serving again. OneGuard Home Warranties

Jun. 26th, 2021

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Phillip Jeanpierre Spring, TX

Overall, one guard is great. When you need something serviced, they are great with answering and getting the actual service in place. But after you pay the fee and you try to contact them, they seem to take much longer in replying. I still decided to renew because you never know what can happen to your home and when I spoke to Alexander J, he answered all my questions and eased my mind with a previous problem that I thought would effect my coverage. He assured that it will all be okay and was very nice and professional about everything.

6 years ago

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Joi Evans Arlington, TX

Today, I received good customer service from Julia L. She was very professional and answered all of my questions with patience. It has been a while since I received this type of customer service from One Guard. For the last past of couple of weeks, the customer service from One Guard has been poor. But today, I was extremely happy to speak with someone who was pleasant. Thank you, Julia L.

6 years ago

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Ping Yue San Jose, CA

Fred F was very helpful in answering my question about payment. He offered to e-mail me the invoice with address I asked for. This eliminated the potential mistakes. He also reminded me of including the dept # on the envelop to avoid mail problem. It showed the extra care he put into his work and his customer. What a pleasant conversation with him!

6 years ago

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Dwellett Queen Creek, AZ

OneGuard was under contract with us for 2 different homes and for the period November 2011 to July 2018 when we moved to a new home. Just FYI, OneGuard took over our previous home warranty company, ServiceOne, whom we had been with since November 2007. With one substantial exception, we were very satisfied with OneGuard's service for the full period. About every 2-3 years I researched again to see which was the best company. This company was always the best in Arizona for rates and service. During this period we had the following repairs: -Garbage disposal replaced -Sprinkler timer replaced twice -Refrigerator repaired -Refrigerator cashed out (paid residual value, which was fair) -AC unit repaired -AC unit replaced -Evap cooler repaired twice -Dryer repaired twice -Washer repaired -Semi-annual AC unit checkups for a reasonable cost. Our one complaint occurred in Jan of 2018 when I our premium evap cooler needed repair. The technician from a company whom I had never dealt with before, missed the appointment. Instead of rescheduling like he said he would, he called the following Monday and said he would be there in 10 minutes. I was finishing up substantial routine maintenance at the time and the sides, top and cooler pads were off. After spending almost 30 minutes diagnosing the issue, he informed me that he was not allowed to repair the unit because it was disassembled and I would be responsible for the repairs. Long story-short, I quoted the contract to them and threatened consumer and legal action if they failed to repair it. When the manager reviewed the case, they immediately sent out another technician to assess it, and then immediately repaired it. I cannot be certain of course, but I believe that the technician just did not want to take the time to repair it. Since his girlfriend (I later found out) was the dispatch on that day, he attempted misquote the contract in a manner that let him deny service. . I believe this was a bad technician anomaly because we had no complaints at all for the years prior, nor the 6 months after before we moved. Since we have a new home, we will not of course have a home warranty until at least after 5 years. Should be 10 years, but the workmanship of new houses in Arizona is sooooo shoddy. Anyway, when things start breaking down, I will again do my due-diligence and research all companies and we will certainly consider OneGuard equally along with the others and we recommend you do the same as well. Had this one issue not occurred, I would have rated them 5 stars. Anomaly or not, it is their fault for hiring a dishonest tech.

4 years ago

Reply from OneGuard

Dear Dwellett, Thank you so much for the 4 stars and taking the time to provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our utmost priority while offering comprehensive coverage, quality repairs, and dependable contractors, and it is always our pleasure to assist with all your home warranty and home services needs. Thank you also for bringing your situation to our attention and allowing OneGuard the opportunity to arrange for a different contractor to assess your system. Please know we truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 20th, 2021

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Verified Customer

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Julia Tucker New Braunfels, TX

Overall, one guard provides services when needed but I often find there a loop holes and often end up paying out of pocket due to non-coverage.

5 years ago

Reply from OneGuard

Dear Ms. Tucker, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and friendly service professionals, and we sincerely appreciate the feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 22nd, 2021

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Verified Customer

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Jim Roberts Cave Creek, AZ

I've had some Terry service from dome of their vendors in the past but my latest experience for two separate service calls has been very good.

5 years ago

Reply from OneGuard

Dear Mr. Roberts, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 8 years! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 6th, 2021

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Verified Customer

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Wilson Gutierrez Mesa, AZ

Company provides reliable product and service, but price continues to increase that it might not be possible to keep service.

5 years ago

Reply from OneGuard

Dear Mr. Gutierrez, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your complete satisfaction while offering comprehensive coverage and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

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Donald Bethel Island, CA

Very responsive on most claims. Needs improvement on claims seeking reimbursements. Very slow to act and get back to me.

5 years ago

Reply from OneGuard

Dear Donald, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and we always appreciate the opportunity to help and value the honest feedback. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 19th, 2021

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Verified Customer

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Daniel Brynelsen Cedar Park, TX

They are very easy to deal with. Very responsive to questions/problems I had. I like people who exhibit superior customer services skills!

5 years ago

Reply from OneGuard

Dear Mr. Brynelsen, Wow! Thank you so much for the 5 star review regarding your excellent customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, it is always our great pleasure to answer your questions and help in the moment. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 4th, 2021

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Verified Customer

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C. O'Brien

There was phone coverage on the weekend and the Customer Rep. got the work order in so that the Pluming company had it first thing Monday morning.

5 years ago

Reply from OneGuard

Dear C. O'Brien, Thank you so much for the 4 star review regarding your service experience with OneGuard Home Warranties and our amazing customer advocates! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, 24/7, 365 days a year. On behalf of the entire OneGuard team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 25th, 2020

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Verified Customer

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Jennifer

I appreciate that they sent the email for the rekeying it was very helpful and it was quick to get the appointment set up

5 years ago

Reply from OneGuard

Dear Jennifer, Thank you so much for the 4 star review and positive remarks regarding your service experience with OneGuard Home Warranties. It is always our most esteemed pleasure to assist you with all your home warranty and home services needs, and also provide you with the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly appreciate your business and look forward to serving you again soon. OneGuard Home Warranties

Nov. 12th, 2020