Name: Landmark Home Warranty
Rating: 4.2

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Kody Watts Midvale, UT

I absolutely love using Landmark. They cover one my rentals I recently purchased and I refer all my clients to them. They have never let any of my clients down and I really appreciate how great they are!

8 years ago

Reply from Landmark Home Warranty

Dear Kody,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 4th, 2018

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Bonnie vanlandingham Ogden, UT

Great customer service. When one of their contractors couldn’t make it out for 3 days, they put me on hold and found a backup that could come the same day. That was great ?

8 years ago

Reply from Landmark Home Warranty

Hello Bonnie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 12th, 2018

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Cheryl Onken Lipan, TX

Have used them for several things.... appliances repaired, HVAC issue & plumbing... always great service & issues resolved quickly... highly recommend Landmark Home Warranty. And great rates, too!

8 years ago

Reply from Landmark Home Warranty

Cheryl,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 23rd, 2018

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Annie Jenson

Landmark is always quick to set us up with reliable, knowledgeable, efficient contractors to fix whatever issue we have. You can’t beat paying $60 for some expertise and replacement/fixing of an item!

8 years ago

Reply from Landmark Home Warranty

Annie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 5th, 2018

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Lane Rizzardini Richardson, TX

Has delivered on every promise promptly and with excellent service. When I needed same day service for an emergency plumbing issue, they found what I needed. Really glad I signed up so far! Love the online system as well.

8 years ago

Reply from Landmark Home Warranty

Lane,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner for your emergency plumbing request! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 28th, 2018

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Karen Vail, AZ

I had to make a claim on my dishwasher, Angie y claims manager is the best! She has checked on me several times to make sure that the job was completed to my satisfaction. Very pleased with customer service. Thank you!

8 years ago

Reply from Landmark Home Warranty

Karen,

Thank you for taking the time to tell us of your experience! I am pleased to hear that Angie was able to stay in contact and provide satisfactory service for your dishwasher!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 20th, 2018

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Tom H Hunt, TX

LHW is very attentive and responsive. I love their web based claims process and the their fast reply. The claims agent was super a communicative and followed up to make sure everything was good until the claim was closed.

8 years ago

Reply from Landmark Home Warranty

Tom,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Riffat Austin, TX

My son just moved into his new condo and was told he would have to wait 6 days to have access to hot water as they couldn't send a repair guy fir water heater any sooner. I called landmark back and spoke to a sympathetic customer service lady who got me an appointment the same day.

8 years ago

Reply from Landmark Home Warranty

Riffat,

Thank you for your honest feedback! We are glad to hear that our agents were able to resolve the situation with the water heater for you. If you have any further questions please feel free to reach out to us so that we can assist you in any way possible.

Thank You
Cheyenne Rapier| Customer Relations Manager|

Jan. 15th, 2018

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Dan Rowlett, TX

Landmark customer service is great. However, the pricing and coverage of their plans was disappointing for me. We have purchased two home warranty plans from Landmark and had 5+ service calls, only 1 of which was actually covered by the warranty. Landmark service calls are easy to request and they have good response times from the service providers. I will note that occasionally Landmark will send your service request to the wrong area. That happened to us twice.

8 years ago

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Suzanna Wootton Springville, UT

They came to my house when i purchased it and they came and changed the locks, which i was super grateful for! When my oven broke, they would’ve charged me more for them to come fix it, than the oven was even worth! So I didn’t really appreciate that and i had to buy an entire new oven.

8 years ago Edited September 14, 2021

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Tony S Ogden, UT

It was very simple to file a service request. Not only that, they have support 24/7. This makes it nice in situations where something in your home might break down. It can happen any time of the day and to know you can call them immediately to get the process going is helpful. Really easy and smooth process.

8 years ago

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Dave J Killeen, TX

Made a claim on my leaking kitchen faucet.Their contracted plumber determined the faucet unrepairable. Faucet still functioned while leaking from base. We expected the faucet to be replaced with a like faucet. The plumber left some ugly scratches on faucet too. Landmark said they were only responsible to replace with a ''builders model'' chrome fixture or a settlement which left $78.00 after they deducted the contractors bill. That's after I paid the $70.00 service call fee. So, I pay $1000/yr for coverage, Landmark recoups cost of their plumber by deducting those dollars from my faucet replacement. My faucet will cost $400 plus installation to replace. They have minimized their coverage in the fine print to minimize obligation. Beware, you pay for a high level plan but get bundled into basic plan exclusions.

8 years ago

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ANDREW D MERRITT Terrell, TX

Average service, as warranty companies go. Difficult to deal with and slow to respond; none of these companies ever want to actually cover anything. On the other hand, getting thoroughly sick and tired surveys, up-sale attempts and being "full service". Just be easy to work with, flexible with your terms and willing to pay a claim. THAT would be awesome.

8 years ago

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Glenn Spear Boca Raton, FL

The Vendors that Landmark has referred to us to service our needs have all been highly qualified. Landmark personnel on the telephone operates efficiently and does so in a caring way.

8 years ago

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Michael Soukup

We just got the warranty and unfortunatly already have a claim. The are quick to process the claim to a contractor and even asked when the appointment is scheduled to keep on top of the repair.

9 years ago

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Joe McWilliams San Antonio, TX

I had an electrical concern and the electrician that came in did an excellent job, even fixing an other electrical situation that occurred while he was here. Great experience with Landmark and the Electrician E&B

9 years ago

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Warren Grover Seattle, WA

I have only been with this company for a short time but so far my experience has been great. Good customer service, easy to contact and file a claim. I love that we were able to use them for our annual fall service on our heating system.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Grover, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 20th, 2021

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Zack Salt Lake City, UT

This company has great customer service and sales staff. The environment that is in the workplace portrays to the customers and their Warranties that they provide. They offer great coverage and support. Landmark is top notch in my opinion.

7 years ago

Reply from Landmark Home Warranty

Dear Zack,

Thank you for your 5- star rating! We are pleased to hear that our customer service and sales team has been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Feb. 8th, 2019

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Verified Customer

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Patrick Donovan

High quality work, technicians were prompt and explained the repairs ahead of time

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Donovan, Thank you so much for the 5 stars regarding your positive customer service experiences with OneGuard Home Warranties and your service contractor! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 12th, 2022

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Verified Customer

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Thomas L. Mosley

good, timely service after anytime I would submit a service request covered under the warranty

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Mosley, Thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution is our top priority, and we love the positive feedback and always appreciate the opportunity to assist you. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Apr. 12th, 2022

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Verified Customer

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Amy

Each and every time I interact with your company there have Amazing customer service.

4 years ago

Reply from Landmark Home Warranty

Dear Amy, Thank you so much for the 5 stars and providing such thoughtful feedback regarding your amazing customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Apr. 12th, 2022

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Verified Customer

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Felecia Briscoe Cedar City, UT

Quickly responded to all my concerns. The people I worked with were friendly and professional

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Briscoe, Thank you so much for the 5 star review and providing such positive feedback regarding your exceptional customer service experiences with Landmark Home Warranty! Providing a level of service that exceeds your expectations, is our number one priority, and it is always a distinct pleasure to assist you with all your home services and home warranty needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 28th, 2022

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Verified Customer

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Judy Mitchell Eagle, ID

Always responsive and service team they send is always professional and fixes the issue.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Mitchell, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 28th, 2022

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Verified Customer

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Erica Eugene, OR

Easy and user friendly. Within one week we had our order completed and done. Highly recommend.

4 years ago

Reply from Landmark Home Warranty

Dear Erica, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Thank you again for the opportunity! We truly value your business and recommendations and look forward to serving you in the future. Landmark Home Warranty

Jan. 18th, 2022

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Verified Customer

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Steve Nelson Rigby, ID

Folks they sent to do our heating tuneup were friendly, knowledgeable and arrived when they said they would.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Nelson, Thank you so much for 4 stars and providing such positive feedback regarding your recent customer service experience with Landmark Home Warranty! Providing timely repairs by knowledgeable and friendly service professionals is our utmost priority, and we are extremely happy to hear about your experience and the level of service and support you receive. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Dec. 28th, 2021

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Verified Customer

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ART STEPHENSON Boise, ID

They have handled any problems I've had professionally and in a timely manor. Great service!

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Stephenson, Thank you so much for the 5 star review regarding your excellent customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 10th, 2021

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Verified Customer

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Pamela Clements Mesquite, NV

I had to pay two service fee for one repair, not my fault they didn't have parts the first time they came out.

4 years ago

Reply from Landmark Home Warranty

Dear Ms. Clements, Thank you for allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, if the contract holder places an additional service request while the contractor is performing a tune-up at their home, the contract holder is required to pay an additional service call fee. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Nov. 19th, 2021

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Verified Customer

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Cami Kennedy Pocatello, ID

Quick service very helpful and quick service technician came right out in a few days

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Kennedy, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire team, thank you again, we truly value your business and look forward to serving you again. Landmark Home Warranty

Oct. 28th, 2021

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Verified Customer

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Jennifer Anne Simon Winston, OR

Very easy to work with. Everything they said they will do it has been done beyond my expectations

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Simon, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in OneGuard is everything we strive for as your home warranty provider. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Oct. 28th, 2021

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Verified Customer

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Gautham Gavini Anna, TX

I got really good customer service. I would recommend landmark to friends and family.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Gavini, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty

Oct. 14th, 2021

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Verified Customer

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Juan Luis Leon Tomball, TX

They always there when I need help, and what ever it is it gets done the next day.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Leon, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your loyal business of 7 years and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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Beth Raebel Gold Canyon, AZ

I can't believe how slow it was to fix my refrigerator. They need to understand the urgency of some things and aid in improving the efficiency.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Raebel, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. We have confirmed that repairs were completed, and cooling was restored to the refrigerator. Thank you again for your consideration and allowing Landmark the opportunity to have served you. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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William Fillmore Chandler, AZ

They respond in a timely manner but I wonder about the quality of repair parts and competence of contractors

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Fillmore, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and dependable contractors, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 30th, 2021

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Verified Customer

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Adriana Moreno Salt Lake City, UT

It's helpful to figure out what is wrong with the systems you protect, but a lot of problems are not covered.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Moreno, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate your understanding with respect to coverage. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 24th, 2021

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Verified Customer

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Martha Sellars Tempe, AZ

Because the first year they covered everything and the second year they reduced the coverage. There will probably not be a third year.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Sellars, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with Landmark Home Warranty. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we appreciate your understanding of how the warranty works. Thank you again. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 17th, 2021

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Verified Customer

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David thompson Springfield, OR

Responsiveness, good customer service. For what little I have used this service

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Thompson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Stellar customer service is at the forefront of our priorities, and your testimony is exactly what we strive to achieve. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Amy Walton Yuma, AZ

We have difficulties each time we put a claim in. The reimbursement for a new air conditioner was laughable. We paid $6500 and we got $700-ish reimbursed.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Walton, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your service history firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have issued a check in accordance with the warranty plan for covered repairs and to aid in your pursuit to replace the system in its entirety. We have also confirmed that the contractor will be contacting you to schedule an appointment to assess the pool heater. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Sep. 16th, 2021

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Verified Customer

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Loyd King Arlington, TX

Very knowledgeable and recommendations for repairing have been great üëçüèΩ

5 years ago

Reply from Landmark Home Warranty

Dear Mr. King, Thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with Landmark Home Warranty and our service contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Aug. 6th, 2021

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Verified Customer

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Alison Beshur San Antonio, TX

I paid and paid for years, and when I needed help, they weren't there. They sent me an incompetent, poorly rated company that cut down my duct and drained my A/C of Freon. Hands down the worst home owner experience ever!!

5 years ago

Reply from Landmark Home Warranty

Dear Alison Beshur, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Aug. 3rd, 2021

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Verified Customer

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Mary Teresa Rucka Porter, TX

Very hard to contact to do anything. you sit on hold forever and customer people do not go out of their way to help you

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Rucka, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing Landmark the opportunity to serve you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 6th, 2021

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Verified Customer

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Ronald Adams Whitesboro, TX

The price and coverage is very good. Opening a claim online is very convenient and easy to do.

5 years ago

Reply from Landmark Home Warranty

Dear Mr. Adams, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and your testimony and the value you find in the services we offer is exactly what we strive for. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Aug. 5th, 2021

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Verified Customer

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Christine Moschogianis Carson City, NV

Easy to request services. Needed repair on washing machine and it was done easily. Needed repair on ice maker and it was done quickly.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Moschogianis, Thank you for taking the time to write a review regarding your positive customer service experiences with Landmark Home Warranty! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home service needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Aug. 3rd, 2021

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Verified Customer

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Sandra Hudson San Antonio, TX

Very Hudson Service, they were on time. Courteous and concerned about the matter

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Hudson, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and courteous service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Verified Customer

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Glenda Zimmer Winston, OR

The rekeying went fantastic. The plumbing leak was the pits. This survey is for the plumbing. I already gave feedback on the rekeying.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Zimmer, Thank you for taking the time to write a review regarding your customer service experiences with Landmark Home Warranty and being so receptive to our phone call. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we sincerely regret the frustration. Your testimony provides great insight on how we can improve to better serve our valued homeowners and we are so happy to hear that the plumbing leak was resolved. Thank you again for allowing Landmark the opportunity to assist you. We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Verified Customer

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Rebecca Maerz Nampa, ID

Quick to respond to an issue and so far the companies sent out have been excellent.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Maerz, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are happy to hear how pleased you are with the level of service and support you received. Thank you again for choosing Landmark! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Jul. 23rd, 2021

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Verified Customer

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Valerie Williams-Branham Tolleson, AZ

The amount of service repairs they cover does not amount to the amount of out of pocket for the customer. It's unfair to pay a higher premium service for no extra service.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Williams-Branham, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Please know it is always our sincerest intent to provide the most comprehensive coverage in the industry and best-in-class service, and we truly regret the frustration. In your situation, the refrigerant recharge was necessary to ensure successful installation of the compressor and is not covered in accordance with the service plan. Please know we appreciate your understanding with respect to coverage. Thank you again for your consideration and allowing Landmark the opportunity to provide this information. Landmark Home Warranty

Jul. 16th, 2021

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Verified Customer

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Kuhlmeyer Mountain Home, ID

They were quick to get our needs corrected and repair company came and repaired our garage door

5 years ago

Reply from Landmark Home Warranty

Dear Kuhlmeyer, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 2nd, 2021

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Verified Customer

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Betty Gaul

Very responsive to a broken dryer. Sent repair person immediately and dryer was repaired.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Gaul, Thank you so much for the 5 star review and providing positive comments regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jun. 7th, 2021

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Verified Customer

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Kristin DeFazio Sahuarita, AZ

We had to ask for a better company to come out because the first one they were going to send out had a horrible rating.

5 years ago

Reply from Landmark Home Warranty

Dear Ms. Defazio, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire team, thank you again for the opportunity! We truly value your business and looking forward to serving you in the future. Landmark Home Warranty

Jun. 7th, 2021

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Verified Customer

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G. Overgaard, AZ

Good value, prompt service excellent choice of service companies that perform the repair

5 years ago

Reply from Landmark Home Warranty

Dear G., On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with Landmark Home Warranty! Your satisfaction and providing a level of service that exceeds your expectations, is our number one priority and your testimony and the value you find in Landmark is everything we strive for as your home warranty provider. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

May. 18th, 2021