Home Warranty, Inc.

• Choose among several plans
• 24/7 customer service
• Undisclosed pre-existing issues covered

Choose among Several Plans

Home Warranty, Inc. offers plans for current homeowners, those who will be putting their home on the market, real estate professionals, and new home buyers. The company offers a free 30-day program for homes that are entering the market as a way to help the sales process go more quickly for both homeowners and real estate professionals alike.

24/7 Customer Service

Unlike some of its competitors that only have customer service agents available during regular business hours, Home Warranty, Inc.'s representatives are available 24 hours per day, seven days per week to help connect customers who need help when their system/appliance breaks down outside of business hours.

Undisclosed Pre-Existing Issues Covered

Unlike many of its competitors, Home Warranty, Inc. includes protection for issues that are often labeled as pre-existing by other providers. In order for an otherwise pre-existing problem to be covered, the home must have passed an inspection without the inspector reporting a problem with the system or appliance. In this case, the repair is covered by Home Warranty, Inc. 

• Lack of transparency in coverage and pricing

Lack of Transparency in Coverage and Pricing

Much of the Home Warranty, Inc.'s published material online is vague, with customers reporting difficulty differentiating which information matches which plan. The company does not publish sample pricing for its policies, unlike many of its competitors.

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