Home Warranty, Inc.
Is This Your Business?2.6
3.5
Overall Score
Author: Kalicia Bateman
Home Warranty, Inc. was founded in 1999 and is headquartered in Rock Rapids, Iowa. The company serves eighteen states, primarily in the midwest-Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, West Virginia, and Wisconsin. Unfortunately, the company is rather vague regarding information on pricing and coverage.
Top Ranked Companies
Pros
- Choose among several plans
- 24/7 customer service
- Undisclosed pre-existing issues covered
Choose among Several Plans
Home Warranty, Inc. offers plans for current homeowners, those who will be putting their home on the market, real estate professionals, and new home buyers. The company offers a free 30-day program for homes that are entering the market as a way to help the sales process go more quickly for both homeowners and real estate professionals alike.
24/7 Customer Service
Unlike some of its competitors that only have customer service agents available during regular business hours, Home Warranty, Inc.'s representatives are available 24 hours per day, seven days per week to help connect customers who need help when their system/appliance breaks down outside of business hours.
Undisclosed Pre-Existing Issues Covered
Unlike many of its competitors, Home Warranty, Inc. includes protection for issues that are often labeled as pre-existing by other providers. In order for an otherwise pre-existing problem to be covered, the home must have passed an inspection without the inspector reporting a problem with the system or appliance. In this case, the repair is covered by Home Warranty, Inc.
Cons
- Lack of transparency in coverage and pricing
Lack of Transparency in Coverage and Pricing
Much of the Home Warranty, Inc.'s published material online is vague, with customers reporting difficulty differentiating which information matches which plan. The company does not publish sample pricing for its policies, unlike many of its competitors.
The Bottom Line
Purchasing protection from Home Warranty, Inc. is a solid choice for many. The company's policy on covering pre-existing issues alone set it apart from its competitors. The company, while not serving the entire country, does have a presence in several states. Added transparency and increased clarity would benefit prospective and current customers. In comparison, many of the company's competitors are considerably more transparent in exact coverages, products, and pricing than Home Warranty, Inc.
