Complete Appliance Protection is a home warranty company founded in Kansas in 1998. The family-operated business is currently headquartered in St. Louis, Missouri with another location in Toronto. The company offers its customers 24/7 customer service, monthly programs rather than annual ones, no deductible options on home warranty plans, and no exclusions for unknown pre-existing conditions, rust, or lack of maintenance. Complete Protection also pays for preventative maintenance and for 100 percent of approved repairs. The company also allows you to use your own service company if you prefer. Having won Angie's List Super Service award, Complete Protection prides itself in its award winning service and its A+ rating with the BBB.

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Pros

No Deductible
Appliance Replacement Reimbursement
No Pre-Exisiting Condition Exclusions

No Deductible

Unlike most industry competitors, the company pays for all covered repair costs with no service fee charged to the customer. This includes parts and labor. Customers are also able to choose any licensed contractors they desire for service repairs. The company will pay up to $1,000 for each item repair within a 12-month period.

Appliance Replacement Reimbursement

The company offers customers a reimbursement for any covered items that it determines to be unrepairable. Complete Appliance Protection publishes a detailed list on its corporate website on the exact amounts the company will pay for each replacement item. The company pays up to $500 for item replacement costs.

No Pre-Existing Condition Exclusions

Complete Appliance provides coverage for any unknown pre-existing conditions, lack of maintenance, and rust on covered home appliances and systems. Unlike industry competitors, the company also provides warranty protection on the interior parts of appliances.

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Cons

Warranty Restrictions
No Mobile App

Warranty Restrictions

The company does not offer coverage on certain items covered by some other similar home warranty competitors. Certain restrictions may also apply on items covered by the home warranty. According to the corporate website, the company's warranty does not cover the following items:

Roof Repair
Garage Door Opener
Ductwork
Garbage Disposals
Ceiling Fans
Spa Tubs
Sump Pumps
Sprinkler Systems
Humidifiers
Structural Items

No Mobile App

The company does not provide a mobile app for customers. A mobile app can be helpful towards filing claims and making payments while customers are away from home.

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The Bottom Line

Complete Appliance Protections offers customers several home warranty options with no deductible or pre-existing exclusions. Premiums can be paid on a monthly or yearly basis; however, the company does not cover several items that are warrantied by many other similar industry competitors. The company also does not offer a mobile app that could be used for easier filing of claims.

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User Reviews

Star Rating

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6 Reviews

Review Breakdown

5 grade

67%

4 grade

3 grade

2 grade

17%

1 grade

17%

Sentiment Criteria

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Service

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Walter Lescano

It is such a relief that there are still reputable home warranty companies such as Complete Protection. We had been with American Home Shield for nearly 20 years for all 4 of our properties. We should have cancel them sooner, but stuck with annual contracts with them which made difficult to break away and they continued to raise our rates and decrease their coverage. We finally left them a year ago and we could not be happier that we found Complete Protection Home Warranty. They are customer satisfaction focused and have not let us down. They actually have a live person answer all their calls and they are always courteous, professional and concerned for your needs. We can’t say enough good things about their service and helping us save money on our appliances repairs. Thank you for all you do and please don’t ever change. We are not trusting all our properties to the continued excellent customer service you have.

5 years ago

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Don Berry Sherwood, AR

We have had CP for years now and we are 100% satisfied. Every time we have had a need to get service for a covered appliance or home system it took just one phone call ... answered by a real person by the third ring ... and repair services whether their suggested vendor our ours was arranged. We have been with other protection programs but NONE is anywhere close to CP.

6 years ago

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Jessica Mabry Dallas, TX

I've had to use Complete Protection a few times. They were happy to let me use my own service people and then be reimbursed. The people who I spoke to on the phone were eager to help. One of the appliances was beyond repair. CP approved the replacement of the product pretty quickly they weren't interested in constantly putting band-aids on what was obviously a failing piece of equipment. I've heard horror stories about other companies doing that.

8 years ago

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Sepehr Haddad Chevy Chase, MD

Hassle free and great customer service when something goes wrong, total peace of mind!

8 years ago