Complete Protection

This honestly is the first Warranty Company I have had a huge concern about, not that I’ve had much experience with Warranty Companies thankfully. I was recently told and send a letter stating they had issued a $700 payment to assist with replacing an air conditioning part and essentially the air conditioning unit that needs to be replaced on a home I recently purchased. Two weeks later I was still waiting for the check. I followed up with them and they informed me that I first had to send them the receipt for the replacement unit. I explained that I was told by the rep, and in their letter which very clearly states, that they had issued a $700 check. Never did they tell me that I first had to send them the receipts. They then informed me that because of the problem I had they were re-doing the language in their “template”, And adding verbiage to it, but that I am the ONLY customer out of thousands who’s ever had a problem with this! Unless they have thousands and thousands of customers who cannot read or hear, I doubt that is the case. While I understand that their documents state one thing, for the representative to tell me another and to send me a letter advising they had issued a check that never got issued is a completely different matter and I should be able to rely on what that they placed in writing. Considering it is an air-conditioning unit that went out in the middle of the summer in Arizona is even more infuriating! Apparently this is not just the representative’s issue it is a “template” they use on all claims. That is a serious problem. I requested a copy of the corrected template just so that other future customers don’t have to deal with such an issue but to date I have not seen it. Just something to be very cautious of.