Name: Choice Home Warranty
Rating: 3.8

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April Natal Abernathy, TX

Choice Home does not cover what should be covered. I am canceling service and will not recommend anyone else to this company going forward.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

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Geeta Suthar Frederick, MD

Technician was knowledgeable and finished job in one visit

6 years ago

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Colleen Wadman, Realtor CRS, ABR, CDPE, SFR Atlanta, GA

Excellent discounts for total coverage here

6 years ago

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Robert M. Davies Tampa, FL

I love the price for coverage low co-pay

6 years ago

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Ada de Varona Miami, FL

Will not recommend... too many small print and exclusions. Hardly used it and whenever i have it’s never covered. Will not renew with choice!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

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Rob Chesapeake, VA

Great customer service and excellent job .

6 years ago

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Lenore Koors Lutherville, MD

very good communications and timelyness.

6 years ago

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Victor Sabarese Port Charlotte, FL

Great for Senior Citizens with the extra discount

6 years ago

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Justin Tyler Elkridge, MD

Francis was very knowledgeable and friendly!

6 years ago

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Cathy Aurora, OH

Very helpful and informative. Customer service

6 years ago

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Rose Burgess Jacksonville, FL

prompt response and except for one time good service people

6 years ago Edited September 14, 2021

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TAMARA IRIZARRY Atlanta, GA

Amy was very efficient. She followed up as promised.

6 years ago

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Sheila Jackson Dover, DE

Great experience!!! Fixed within 10 minutes

6 years ago

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Fred Henderson, NV

Quick and easy to renew and at a great price too!

6 years ago

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Linda Hite Gallup, NM

Never had to use them but the salesperson was very knowledgeable and nice

6 years ago

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ANGELINA GOYCO-WILLIAMS Aurora, IL

Very professional and informative. Gave me a great deal!

6 years ago

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Sylvia Wells New Harmony, IN

Very good customer service and the price was very good

6 years ago

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Tim Goss Hixson, TN

Prompt service and contractor was excellent

6 years ago

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Sharon Robinson Baltimore, MD

Custom service was very friendly. I’m a new customer.

6 years ago

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George Atkins Melrose Park, IL

Right there to assist, got my a/c problem handled

6 years ago

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Tom Beam Azle, TX

Good experience ! Completed service in a timely manner.

6 years ago

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Robert Lee Hernando, MS

The representative was kind and very helpful.

6 years ago

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Christopher Riggins Upper Marlboro, MD

Outstanding/first rate Customer Service!

6 years ago

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Barbara Driscoll Dayton, OH

Rapid response Quality technician Couldn’t be better

6 years ago

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Jim Melbourne, FL

Some confusion about the covered address, but hopefully we have it worked out.

6 years ago

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Syoung12 Kansas City, MO

I had an oven go bad. I expected that it would be 100% replaced. It was only 75% replaced.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 18th, 2020

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Gerald Kiefer Phoenix, AZ

Good experience and communication. Just signed up

6 years ago

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Kitping Kwok Fresno, TX

Had to wait for several days for the repair to be completed.

6 years ago

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Basile Pounsi Richmond, TX

This plumber is a pro. Everything was done with ease and quickly

6 years ago

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Jeff Dj Jacksonville, FL

Easy to work with. Agent is friendly and efficient.

6 years ago

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TashaL Las Vegas, NV

Quick and efficient service. Much better than Fidelity

6 years ago

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Gixxerboi Suzuki ,

Very nice and also very informative of what CHW has to off.

6 years ago

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Lawrence2009 Winter Haven, FL

They given me a great price on home warranty.

6 years ago

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SLo BURN Brandywine, MD

Fast response and scheduling is outstanding

6 years ago Edited September 14, 2021

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Brad Roll Lyman, WY

It was great except for continually adding deals for a longer contract.

6 years ago

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James Hancock ,

It was clear cut pricing no hidden charges that I've seen yet

6 years ago Edited September 14, 2021

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Frankie hart Cleveland, OH

Service was expedited and completed within 62 hrs

6 years ago

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Veronica Strong Davis Elkridge, MD

Quick response time and capable, qualified contractors.

6 years ago Edited September 14, 2021

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Tim Gardner Wake Forest, NC

Don’t cover common repairs. Use poor quality repairmen. Don’t return calls when you complain. I won’t be renewing.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Apr. 21st, 2020

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John Hattery Dayton, OH

Excellent service quick response problem solved

6 years ago

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Glenn Benton , OH

its been 2 days trying to contact the warranty department for an appeal. but nobody is calling me back after several emails and phone calls.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will contact you directly to further address your concerns.

Apr. 16th, 2020

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Terry Woods Irving, TX

very quick and fast response thank you choice home warranty

6 years ago

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Joe neumann Chicago, IL

Quick services, and on time and very clean

6 years ago

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Victor Garcia Lee's Summit, MO

Everything was fantastic, great people to work with.

6 years ago

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Drew Old Town, FL

Fast dependable service. Well trained techs.

6 years ago Edited January 3, 2022

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Garth Kirkpatrick Fredericksburg, VA

Very quick response and my A/C was fixed in only a couple of days.

6 years ago

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Mary Ann Hollander Austin, TX

I'm switching companies. Worst ever. Had my washer and dryer die, AC go out and your company covered none of it. $5,000 I had to pay.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 2nd, 2020

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Toynita M Martinez Tampa, FL

Very prompt and attentive to the request.

6 years ago

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jjbigguy Roseboro, NC

I would not purchase again! The last call was handled very well, but a previous problem was not! Too many exclusions!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement

Mar. 11th, 2020

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Lok koirala Reynoldsburg, OH

Great peoples great customer services love it .

6 years ago