Name: Choice Home Warranty
Rating: 3.8

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Pat McGruther

Fast friendly service claims are handled usually the same day.

5 years ago Edited November 2, 2021

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George Martin Atlanta, GA

Every claim requested for our Atlanta home is denied without exception. Our NC mountain home, all claims were unquestioned.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 12th, 2020

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Gregory Benisch New York, NY

The representative Lydia did a great job settling my claim.

5 years ago

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Rental Property Scottsdale, AZ

Be aware my credit card was charged for $1260 without authorization. This is fraud and under investigation by BBB and Security Opt department.

5 years ago

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Robin Bomar Hillsboro, OR

I didn't have much of an experience with Choice. My claim was denied.

5 years ago

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KEVIN HANNIGAN Lincoln, CA

Just easy and one less thing to worry about with the move.

5 years ago

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OLGA ROMERO Houston, TX

HCW service is fast and reliable! I would recommend them.

5 years ago

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Jose Enrique Moreno Arreola Kirksville, MO

Good service very patient love the costumer service

5 years ago

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Bud P Greeley, CO

Excellent response and timely overall service!

5 years ago

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Mour Eva Bowie, MD

My interaction with CW rep was spectacular

5 years ago

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kat jackson Sandy, UT

Very helpful and friendly Easy to explain my issues

5 years ago

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Nikki Gautreaux Morgan City, LA

They didn't take weeks to come out an look at problem.

5 years ago

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Brandi Smith Florissant, MO

Very quick, friendly, knowledgeable, and efficient!

5 years ago

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Karen Grant Ft. Washington, MD

Amazing!!! Excellent service. Very timely. 5-Star

5 years ago

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Michael Lurigio Chicago, IL

Great and fast service. I will be renewing

5 years ago

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Gagan Goel Ashburn, VA

Love the service. Issues fixed timely. What a relief.

5 years ago

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Romeo October Houston, TX

Great company, excellent customer service, claims process

6 years ago

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Ron Hartley Gulfport, MS

Punctual, friendly, thorough, professional

6 years ago

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Sylvia Minton Jacksonville, FL

The quickness on which my claim was handled

6 years ago

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Dennis Stachera Lockport, NY

great communication on phone. So far so good

6 years ago

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Barry Davis Lexington, SC

Good explanation of benefits and very fair pricing.

6 years ago

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Srinivas Duluth, GA

Technician has knowledge and good in resolving the issue.

6 years ago

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RaulRod Midland, TX

Good service no problem in approval for repairs needed.

6 years ago

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Chris Whitaker Fairborn, OH

Not happy with how it was handled, and now I will be without a oven for over a month. Would not recommend choice home warranty.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have approved your claim and the parts have been ordered.

Oct. 20th, 2020

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Scott Lara Gainesville, FL

Great customer service!!!! Highly recommended!

6 years ago

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Grebo007 Fayetteville, NC

The response time from start to completion was very quick.

6 years ago Edited October 8, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2020

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Gretchen Haas Westerville, OH

Good communication and timely. Knowledgeable tech

6 years ago

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joseph ,

argumentative on coverage; too many parrots reading from a script; no personal interaction; everything by email; customer service non-existent

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2020

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Jim Gillin Daytona Beach, FL

professional and timely = good feedback from Tech

6 years ago

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Norma Sizemore Dayton, OH

EVERY TIME I HAVE CALLED THEY HAVE BEEN NICE TO ME

6 years ago

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Barcos Hector Brooklyn, NY

Excellent technician with great experience

6 years ago

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Barcos Hector Brooklyn, NY

Excellent technician with great experience

6 years ago

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Aaron Cooper Gulfport, MS

very nice, prompt, always get the job done.

6 years ago

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Stephen R Gawith Salina, KS

The prompt service was above what I expected.

6 years ago

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1-Michael Rinaldi Jr; 1-2 Las Vegas, NV

easy to contact and did great job-very helpful

6 years ago

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Margaret James Raleigh, NC

You send a qualified professional when I need someone to fix something.

6 years ago

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Jeff Allison Ashland, OR

Even when you pay for extra coverage, the small print of their contract voids all coverage. Customer service as extremely slow and uncaring.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 8th, 2020

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Ronda Thacker Washington, DC

They were very helpful and answered my questions.

6 years ago

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David Hooks

The issue is resolved in a timely manner.

6 years ago Edited September 14, 2021

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alfreda Stone Mountain, GA

The service was great. Technician was excellent

6 years ago

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Gerardo G Valles El Paso, TX

Quick answer service call hoping on Quick service

6 years ago

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Lillian Canamar ,

Very nice and promptly service. Thank You

6 years ago

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Terry Little River, SC

The plumber was a nice guy, he fixed our problem like a real pro.

6 years ago

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Carol Lewis Myrtle Beach, SC

Simple, easy and quick. Sign up and start saving today!

6 years ago

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Osvaldo Carmenate Clermont, FL

Placing a claim online is simple and quick.

6 years ago

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Kenneth Gardiner Henderson, NV

Prompt response time was great. Service was great.

6 years ago

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Karolyn572 Bayville, NJ

My repairman was awesome! Would love to have him back

6 years ago

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Keitha Burpo ,

Great customer service. Always get the problem fixed.

6 years ago

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Oranna Franklin Charlotte, NC

The customer service agent was very friendly and helpful

6 years ago Edited September 14, 2021

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Wilburn Crosby, TX

Great quick response for getting the problem fixed!

6 years ago