Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Nancy Parker

I have been waiting over 3 weeks for a tec. Please check my acct.c

7 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your

Aug. 19th, 2019

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Verified Customer

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Mary Waters

Takes too long to get a technican to fix problem.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 19th, 2019

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Verified Customer

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Carlos

They take to long to review my claim then denied my claim

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 13th, 2019

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Verified Customer

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elaine spitale

didn't do anything came out pd $60 and no solution

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records show your claim was covered.

Aug. 15th, 2019

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Dennis Jilot Reno, NV

Had two claims they spent more time getting out of honoring than covering

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Bram Metairie, LA

denies claims by using wording in excluded sections of contract

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Regards,
CHW

Aug. 5th, 2019

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Keen Garfield, KS

bad service poor customer service you refused to fix my warer leak

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 5th, 2019

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Francisco

They will deny all claims. Don't throw your money sways with CHW

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occurs from normal wear and tear; 85% of our claims are covered.

Sep. 7th, 2018

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John Collums

They denied my first claim because it was too exensive to cover.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Antoinette Cameron, NC

They didn't fix or replace my unit. I have no AC.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

8 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

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David Dulude Summerfield, FL

First time I needed to use it I was denied

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Song Keswick, VA

Filed the claim twice, and no one ever contacted me to fix things.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Ash Keller, TX

They don't cover properly and poor contractors

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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William Fredericksburg, VA

The fine print excluded something that was advertised as covered.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Linda Sanders Perkins, OK

The advertised warranty is not what it covers.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Dasha

If there is an emergency they cannot find a contractor in a timely manner!

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Sanjiv Roseland, VA

Poor customer service and long waiting even for general questions answer

8 years ago

Reply from Choice Home Warranty

We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 7th, 2018

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Verified Customer

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Michael Oakton, VA

They summarily reject ALL claims. Claims MAY be paid only after appeal.

8 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly.

Aug. 7th, 2018

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KATHY ROWE Brandon, FL

over a month I signed up and have yet to receive my hard copy in the mail!

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

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Emeline Jacobs Lawrenceburg, IN

It took forever to get my policies in the mail.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

9 years ago

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Verified Customer

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JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

9 years ago

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Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

9 years ago

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Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

9 years ago

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Keith Stiles Somerville, TN

I heard about it from a friend, but it's a very complicated service.

9 years ago

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Imtiaz San Jose, CA

bad customer service and unexplained rules

9 years ago

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David calabris Charlotte, NC

Give false promises.but they Dont deliveon anything but take your moneyr

9 years ago

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Jim San Antonio, TX

Poor service and a scam company. Cannot be trusted for anything!

9 years ago

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Verified Customer

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Bert Houston, TX

It takes to long to get a tech to call back sometimes

9 years ago

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Banala Bhaskar Downingtown, PA

Good and prompt service. Technician is very knowledgeable.

4 years ago

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Cindy

Choice warranty immediately responds to my issues.

4 years ago

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Twanda Hill Puyallup, WA

Neutral right now...this is my 1st claim and it's taking a bit of time for them to sign off.

4 years ago

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Linda LeBlanc Timmes Phoenix, AZ

Prompt service every time I make a claim!

4 years ago

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E takacs Butler, NJ

Tech was on time, friendly and knowledgeable.

4 years ago

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Elizabeth Suazo Cheyenne, WY

Very prompt and very friendly. The job was done quickly. Thanks

4 years ago

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Rachelle Anderson Nashville, TN

He do a good job I’m glad to become choice home warranty

4 years ago

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Eliana Becerraf Carmel, IN

Fast response to the claim Good technician

4 years ago

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Paolo Montemaggi

easy to get in touch, affective and efficient

4 years ago

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Renea Garnes Columbus, OH

Michael was quick efficient in and out hassle free.

4 years ago

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Bloudo Huntsville, AL

Everything was explained in a way I could understand.

4 years ago

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John Nathan

Very affable, efficient and knowledgeable agent.

4 years ago

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michael thomasson

Agent was very helpful and answered all my questions

4 years ago

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Jeff Stevens Johnson City, TN

online claims makes it easy and fast. have never had a bad service call

4 years ago

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Edna Carmona Phoenix, AZ

Great service! Fast and professional Thank you

4 years ago Edited April 11, 2022

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shi zhang Villa Park, IL

Very fast response and repair. Good job!

4 years ago

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Robert Van Jones Gulf Breeze, FL

Excellent follow through and professionalism.

4 years ago

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Linda Howard New Orleans, LA

I love the fact that the response time was within 24 hrs

4 years ago

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Stella Dougherty Tampa, FL

You call for help and they want you to wait 5 to 6 days for a technician can fix the problem!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Tushar Thakkar Elgin, IL

Excellent service with quick turn around on the request.

4 years ago