Name: Choice Home Warranty
Rating: 3.8

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Manohar Muttreja White Plains, NY

very quick response & technician assigned to fix the appliance.

8 years ago

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Sharon Payton Carthage, TN

I can only rate the young man I spoke with, he was very polite and very informative.

8 years ago

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Anonymous Carrollton, TX

I tried to buy this product got great communication through email, but when I called could not get through to a live person. So I went with another company

8 years ago

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Marvin Alvarado, TX

The web page was very easy and excessable. Easy to fill out.

8 years ago

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Wayne Texarkana, TX

Took care of my problem. Serviceman was friendly, professional introduced himself.

8 years ago

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Anthony Allen McKinney, TX

Simple claims process. Quick service set up after initial call.

8 years ago

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Milo Richardson, TX

Your Choice Company and Mr. Smith were excellent and prompt service providers

8 years ago

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steven savitz Bessemer, AL

everything fine...so far. we shall see when the appnt comes around

8 years ago

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Iris kleidermacher Winter Garden, FL

every time I call for somting it's not cover and when some one come to fix the try to sell you things

8 years ago

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Kim Keel Ocala, FL

Customer Service Rep was awesome and made the setup very easy

8 years ago

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Yolanda Harrison Corpus Christi, TX

JUST MADE A CLAIM ON MY INSIDE AC AND THE CALL BACK REPRESENTATIVES WAS VERY RUDE AND HAD NO PATIENT.

8 years ago

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Ron Burick Mesilla, NM

Great customer service, explaining coverage, options, and terms.

8 years ago Edited September 14, 2021

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Anonymous

The salesman lie and deceive you to get their business and then when you have a claim none of it is covered. I don't appreciate the sleazy way they do business.

8 years ago

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Steve Visoski Rowlett, TX

Service has been very good, and I am glad to be able to extend my warranty.

8 years ago

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A new customer Abilene, TX'

no. not business. it is competitively priced and cheaper than others...there was a promotion sale when I bought

9 years ago

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AARON JENKINS Chickamauga, GA

they always try to find a excuse not fix the probraum. they never repaired anything under warranty,i think the people they under to do the repair is in the bed with them.

9 years ago

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Eyad Skaf Chino, CA

Great and fast response. follow up of claim and immediate dispatch to repair

9 years ago

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Vijay Agrawal

Choice Home Warranty does not cover everything they say when they sign you up! Please be aware of this company who is promising more than what they can deliver.

9 years ago

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Sann Mount Juliet, TN

So far every experience with Choice has exceeded my expectations.

9 years ago

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Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

4 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

5 years ago

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Richard Berube Broussard, LA

Troy was very helpful explaining the rates and services available to me as a senior and veteran.

5 years ago

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Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Verified Customer

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E levine

Had to pay twice to have a sink faucet installed properly

4 years ago

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Verified Customer

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John

Not clear on procedures to communicate to customers

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2022

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Verified Customer

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j1bogdan@ neo.er.com Westfield Center, OH

I HAVE SENT SEVERAL EMAILS AND WOULD LIKE TO SPEAK DIRECTLY TO A SERVICE REP.

4 years ago

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Verified Customer

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Eddie W Boyd Minneapolis, MN

The company values company profits ahead of customer service and sarisfaction

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 30th, 2022

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Verified Customer

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Thomas Dolan Hillsboro, MO

Very slow to respond we were without heat this winter for 30 days

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 31st, 2022

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Verified Customer

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Cathy Maloy Pipecreek, TX

It took 7 days to get a Plummer to my house to unstop a plugged up toilet!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Lou Sosler Murrells Inlet, SC

Absolutely the worst company customer relations I have ever experienced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Verified Customer

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David Danielson Washington, PA

Worst contractors. Most of the time they don't fix the issues.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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George E Biel

Paid $300 to replace an $800 dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Verified Customer

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Joyce Wright Greenville, NC

You not completing work with 5 different contractors working on unit

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Verified Customer

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N Williamsburg, VA

They couldn't get someone to come out for repair

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Thomas Fanning Sebastian, FL

I wasn't expecting the high oit of pocket expenses

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Amy Chu Rochester, NY

Quick response and very reasonable prices

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our company. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Customer Relations.

Mar. 10th, 2022

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Verified Customer

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Jim Cartwright Desoto, TX

Can't provided requested services customer service not accessible

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Verified Customer

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Janet sebren Crestview, FL

They suck. Never cover anything and if they do only part is covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 10th, 2022

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Verified Customer

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ileshkumar gorasiya Memphis, TN

poor Timeliness and poor customer service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Randal shircel Conroe, TX

Says hot water covered but when found leaking it's not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 10th, 2022

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Verified Customer

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Bob Gluck Houston, TX

Horrible company that finds every excuse to get out of properly covering needs

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 10th, 2022

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Verified Customer

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Sheri Williams Inglewood, CA

The agent was not Knowledgeable or understood what I was saying

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 3rd, 2022

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Verified Customer

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Yolanda Kingsville, TX

Did get my roof fixed, only wanted to do patch work.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 24th, 2022

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Verified Customer

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Tim Dale Moskovitz Henderson, NV

Been waiting for my a/c to be repaired for a month

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Monica Bell Mays Landing, NJ

It is taking too long to get my microwave.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 24th, 2022

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Verified Customer

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Bhagwan R Vootla Holmdel, NJ

Took 2 months for a refrigerator issue. The issue is still not fixed

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 2nd, 2022

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Verified Customer

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Carl Bethley Memphis, TN

Because I am waiting claim manager to call me back. I am being low balls

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 27th, 2022

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Verified Customer

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Adrion Whitaker Surprise, AZ

Have been waiting for six weeks to get my oven and washer fixed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Alice Nance Pinson, AL

You denied them payment for fixing my bath tub stopper.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 27th, 2022