Name: Choice Home Warranty
Rating: 3.8

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Stephen Hoy Williamsburg, VA

You do not cover anything you sold me on. I was told everything is covered and only now, I’m being told all the exclusions which is basically everything.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 22nd, 2020

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Prafulchandra Shah Atlanta, GA

Response was excellent. Technician was on time and did a fantastic work.

6 years ago

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Olivia Broussard Houston, TX

It has been very good on simple projects but not larger like the air conditioning

6 years ago

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Tom Wise Lebanon, TN

The process for enrolling was easy. Representative was very informative.

6 years ago

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Jason Ware Fort Worth, TX

So far so good. Fast service and the repair person seemed to know what he was doing.

6 years ago

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ReddOne07 Snellville, GA

There is always an issue with what is covered I had plumbing issues and the rings under the toilets need to be replaced and Choice declined to cover it.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Charlene Gross-Hays McKee, KY

Jared was very polite and helpful. Wonderful customer service!

6 years ago

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Ronovan Chaisson DeSoto, TX

Great opportunity for my older home. Just right on time for me and my family.

6 years ago

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M Raichle Athens, TX

Nothing, their contractors 99% of the time never repair the problem on first trip, always have to order parts, so it takes 3 -4 weeks before the appliance gets repaired

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2020

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mayank shah Houston, TX

It was very quick and good technician. I really like promptly respons

6 years ago

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Roberta Grey Jefferson City, MO

It's reassuring to have in place. Sometimes it's hard to get a rapid response tech.

6 years ago

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Barbara Cell Stuckman Maryland Heights, MO

Good in most cases but not when you have a AC or heating issue. Will find ways to avoid covering issues

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 13th, 2020

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Andrew Bruno Hollywood, FL

The technician Abraham was very good, informative and professional...

6 years ago

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Kelly Zemrose Tampa, FL

The technician that came to the house was fantastic however I think the home warranty in general isn't very good I would not recommend.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under, user agreement.

Oct. 13th, 2020

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Cynthia Ricci West Babylon, NY

came quickly (the next day both plumber and washing machine mechanic)

6 years ago

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M. Nasim Akhtar, MD, MPH Powell, OH

The Customer Representative was knowledgeable and courteous.

6 years ago

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Stella Norcross, GA

Very honest about everything and did the best for deal for my situation

6 years ago

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Hassie Young Wichita, KS

I got a good 5yr deal plus 1yr free. No hassle when something breaks down.

6 years ago

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Matt D New York, NY

It took several weeks for them to find a technician but the worse part, they sent me an email with the wrong day of when the technician was coming.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Oct. 6th, 2020

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Murray T. Johnson Sr. Chicago, IL

Professional knowledge of your issues immediately service rendered.

6 years ago

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James Logan Lanham, MD

Very efficient process setting up account. Troy was excellent.

6 years ago

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Carolyn Okeechobee, FL

The experience was very good the man was very nice and handled it perfectly

6 years ago

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Linda C Champagne Commerce, MI

their response was immediate and they were able to secure a technician in a reasonable time.

6 years ago

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Cornelius Landry Lafayette, LA

The process was quick and easy. So far so good with replacing my HVAC

6 years ago Edited September 14, 2021

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Joon Song Chicago, IL

A lot of things are not covered under warranty. that is bad.

6 years ago

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Elaine Sweitzer New City, NY

Easy to arrange a service visit via the website. Quick response.

6 years ago

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Sara Roger Spring Lake, NC

Excellent customer service. Very informed and answered all of my questions.

6 years ago

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Tavia Angus-Richards Neptune City, NJ

I like the promptness and how They stay in touch with their customer

6 years ago

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Shilpa R. Shah Plano, TX

Technicians and Customer Service Reps were excellent as usual. The case manager assigned was terrible.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2020

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Tony Schlegel Boone, NC

Covers a lot of issues is what is best. Sometimes difficult to use your preferred service provider

6 years ago

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Maria Raygo ,

It was very easy to get a quote. They gave me various options.

6 years ago Edited September 14, 2021

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Ange Venetia, PA

I’m new so this is my 1st time using the service website to enter the claim was very simple and easy.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2020

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Ron Spring, TX

Nick out Serviceman from Top Notch Plumber was very professional and punctual

6 years ago

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joseph cutuli Cape Coral, FL

BROKEN ICE MAKER IN KITCHEN RERIGERATOR. WAS REPLACED BY CHE TECH.

6 years ago

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Lang Le Greensboro, NC

Excellent service. Very please with the quick response from Choice Home

6 years ago

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Mabel Mesa, AZ

The response is quick and a technician is sent out in a timely manner.

6 years ago

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Katherine Stebbins Columbus, OH

I’ve had a terrible experience. Your company hires horrible contractors who do horrible incomplete work that ends up costing me even more money out of pocket.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 10th, 2020

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MYRNA KOHLMEIER Houston, TX

They did a great job checking the whole system to find the problem.

6 years ago

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David Hamilton Opelika, AL

Choice Home Warranty was quick and effective! Amazing Service.

6 years ago

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Nicxavier Burton Memphis, TN

I currently have a situation pending where the technician has advised one thing but choice home warranty is trying to deny the recommendation and leave me uncovered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage on the Choice Home Warranty website, under user agreement.

Sep. 8th, 2020

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Mike Conway Woodstock, GA

Took care of our issues and assigned the right people to solve the problem

6 years ago

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Ann Marie Hernandez Diamondhead, MS

Sales call was mocking, pushy, and obnoxious. He would not take no for an answer. Took the orininal plan to get him off the phone!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 8th, 2020

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Brian Robert Guillett Raleigh, NC

Prompt service, quality results with chosen vendors. Good value for our money.

6 years ago

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Reinhard Domael Fontana, CA

Got customer service, fast and quick repair” awesome experience 👍

6 years ago

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JOE PHILLIPS Decatur, AL

SO FAR SO GOOD. HAD TO ORDER A PART. JAY VERY NICE AND WORE A MASK. SAID THE PART WOULD TAKE 1-2 WEEKS TO RECEIVE.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Aug. 31st, 2020

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FloridaHome Ormond Beach, FL

Signing up with Choice was easy. Received discounts avaiable.

6 years ago

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Ann San Antonio, TX

So glad I went with CHW. They have made every repair easy and smoothe!

6 years ago

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Shelley Mokena, IL

I just signed up & Bill took the time to answer all of my questions

6 years ago

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Kelly Sternberg Powell, TN

Claim process was easy . Service was on time and got the problem resolved.

6 years ago

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Lavetia Cauthen Garland, TX

I never have had any problems getting help when it’s needed.

6 years ago