Name: Choice Home Warranty
Rating: 3.8

check_circle

Verified Customer

star star star star star

Pamela Henderson, NV

The service guy that they sent out was very courteous and very nice and very informative. He knew exactly what was wrong. He didn’t have the part because my fridge was newer than he was expecting so he had to order parts. He came back a couple of days later and had it fixed in 10 minutes. Customer support was pretty quick to respond to my incident. It happened on Friday but they didn’t come till Monday but that is understandable.

4 years ago Edited November 16, 2021

check_circle

Verified Customer

star star star star star

Diane Denham Springs, LA

American home shield didn’t help me when I needed them. I had them for five or six years. I went three years without a home warranty but I then decided to get Choice. I have only used them twice but both people were wonderful. Their office kept me posted on everything. It took two and half weeks to get the part for the dryer. I realize with covid everything is moving slower. They did what I needed them to do. It was very pleasant.

4 years ago Edited November 16, 2021

check_circle

Verified Customer

star star star star star

Mohammed & Fauzia Ballwin, MO

Good quality service at a reasonable affordable price. They are the best company in the United States. They are doing a really good job. I’m satisfied. I love it. I would recommend them to my friends, family, neighbors, and all U.S citizens.

4 years ago Edited November 16, 2021

check_circle

Verified Customer

star star star star star

Barry Tomball, TX

Based on my comparison shopped, they offer a better value. I’ve used it once when the air conditioner went out unexpectedly and the other time about a week later for the garage door sensor. The company showed up and performed their service and all went well. I fill everything out online. I had a appointment scheduled in 15 minutes. This is my first time purchasing this kind of product and so far I have pleased.

4 years ago Edited November 16, 2021

check_circle

Verified Customer

star star star star star

Michele Windsor Mill, MD

As far as money they have one of the lowest prices. The quality is great. I needed it for my dishwasher and washing machine. The part for the dishwasher wasn’t available so we had it replaced. That was pretty good. The tech did a great job looking at it and telling me what needed to be done. It is one of the best home warranties. I love it and I tell everyone about it.

4 years ago Edited November 16, 2021

check_circle

Verified Customer

star star star star star

Michael Kings Mountain, NC

Great communication. I am very happy and pleased

4 years ago

check_circle

Verified Customer

star star star star star

Larry D Drake North Charleston, SC

Ease of doing business. Quick reaction to my claim

4 years ago

check_circle

Verified Customer

star star star star star

Sammy D'Amico Dallas, TX

Fast and on time and did a tremendous job

4 years ago

check_circle

Verified Customer

star star star star star

Shahla baig Houston, TX

Very quick response with best customer service

4 years ago

check_circle

Verified Customer

star star star star star

Gregory Cummings Lorton, VA

Great customer service from the assigned contractor

4 years ago

check_circle

Verified Customer

star star star star star

Ricky Foster Whitehouse, TX

Service was very quick and performed very well

4 years ago

check_circle

Verified Customer

star star star star star

William Fortville, IN

Very responsive to request for service. Best value.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

David Clayton, NC

I am not happy with the rate increase and that I had to call back three time to use the warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 16th, 2021

check_circle

Verified Customer

star star star star star

Carol Durosseau New Orleans, LA

Same day service. Great all around service.

4 years ago

check_circle

Verified Customer

star star star star star

Katherine Bruce Murfreesboro, TN

No hassle claim and excellent customer service!!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Malika J Mason Mc Keesport, PA

After submitting a claim for my furnace nearly two weeks ago the issue has not been fixed and I have been without heat

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Michael Samuels Prescott, AZ

Easy to file claim and very, very quick response.

4 years ago

check_circle

Verified Customer

star star star star star

Norman Clark Lincoln, NE

No problems, everything was done in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star star

Robert Vogt Newton, KS

Reasonable price premiums and quick response

4 years ago

check_circle

Verified Customer

star star star star star

Rosa I Albarez Laveen, AZ

0 hassle, affordable and low cost copayment

4 years ago

check_circle

Verified Customer

star star star star star

Rosy Evelyn Colorado Springs, CO

Easy process for services claims, constant updates

4 years ago

check_circle

Verified Customer

star star star star star

Clarissa Smith Dallas, TX

Fast, reliable and quality workmanship of their technician.

4 years ago

check_circle

Verified Customer

star star star star star

Martie Jackson Valrico, FL

respond quickly and don't try to upsell me

4 years ago

check_circle

Verified Customer

star star star star star_border

Kirfred Watkins Marksville, LA

Making a claim can be difficult but response time has been rather quick.

4 years ago

check_circle

Verified Customer

star star star star star

Jan Gojko Fayetteville, NC

Very effective, professional and responsive to our claims.

4 years ago

check_circle

Verified Customer

star star star star star

John zeitler Las Vegas, NV

Service person was knowledgeable and efficient

4 years ago

check_circle

Verified Customer

star star star star star_border

Nathaniel Cypress, TX

Except for a few glitches the service has been pretty good.

4 years ago

check_circle

Verified Customer

star star star star star

Ramon A Adger Spring Hill, FL

Reliable service ,really work hard to resolve problems

4 years ago

check_circle

Verified Customer

star star star star star

Walter brown Mabank, TX

Good customer service provide service in a orderly manner

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Juanita Melancon Opelousas, LA

Hard to reach by phone it's been about 6 weeks since I filed a claim and I'm still waiting for a pay off

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star

Melissa Lilly Las Vegas, NV

Fast response to problems with excellent local service!.

4 years ago

check_circle

Verified Customer

star star star star star

Sharon Saxon Florence, KY

Great! Loved experience ! Excellent customer service

4 years ago

check_circle

Verified Customer

star star star star star

Mitesh Thakkar Allen, TX

Always on top of providing best possible customer service.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Randal Fridss Johnson City, TN

With a heating problem or a plumbing problem which could be an emergency it takes days 2 weeks to get the job complete

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Patrick Robinson Aurora, CO

Very disappointed that I had to pay for the installation our under warranty water heater.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star

Sharleen brockway League City, TX

Really quick response and very nice to work with

4 years ago

check_circle

Verified Customer

star star star star star

Amon Johnson Lansing, IL

Tech that was sent to me was very professional!

4 years ago

check_circle

Verified Customer

star star star star star

Janice Bolton Lees Summit, MO

The response time was great. The work was awesome.

4 years ago

check_circle

Verified Customer

star star star star star

Edsel Campbell Raleigh, NC

They are Professionals!! Timely and courteous

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gary D Dirda Boca Raton, FL

Unresponsive customer service appointments that don't show up or don't call and home choice warranty does not respond at all

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

check_circle

Verified Customer

star star star star star

Guillermo Flores Humble, TX

Easy to do claim, fast response, reliable teams.

4 years ago

check_circle

Verified Customer

star star star star star

Michelle sullivan Ocala, FL

Quick response and issues resolved quickly and smoothly

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Ashley Martin Portsmouth, VA

Does not give the option to follow up with the same technicians if similar problems arise

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tamblyn Huntersville, NC

Your service is horrible and all claims denied! I will be contacting another vendor to use for my home warranty services!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star

Carolyn Lee Olive Branch, MS

My issue was resolved timely and without a hassle.

4 years ago

check_circle

Verified Customer

star star star star star

Edmundo Polo Las Vegas, NV

I had a problem with my AC and they resolved in 1 day

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Keith John Idaho Falls, ID

I was denied a claim, then assigned a case mgr who never contacted me even when I called and sent emails. I'm very disappointed!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star_border star_border

Linda Bartow, FL

It took almost 3 weeks and lots of messages just to get my ac fixed once it was approved.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star

Mel Carter Las Vegas, NV

Good response time and very professional

4 years ago

check_circle

Verified Customer

star star star star star

Purvis Brenda Raleigh, NC

Quick response time and professional service

4 years ago