Name: Choice Home Warranty
Rating: 3.8

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Verified Customer

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Gary L Lynch Wentzville, MO

Easy to work with, good service and price

4 years ago

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Margaret Youngstown, OH

They are pretty quick and things are done quickly and efficiently.

4 years ago

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Marisa Y Turner Ewa Beach, HI

They provide quick service, but seem to try to find ways to not cover issues.

4 years ago

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Ronald W Stephens Charlotte, NC

Making an effort to find parts for the refrigerator ice makes.

4 years ago

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Leona Long Harriman, TN

Had good results with repairs when needed

4 years ago

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MaryAnn Prue Cornelia, GA

I have only had two request for services and have been pleased with it.

4 years ago

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JOHN JOSEPH PETCHEL Barre, VT

great technicians always on time quick repairs

4 years ago

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Jamsheed Hayatghaib Wadsworth, IL

Double oven issue. Even though I received an email that I'd receive the Lowe's gift certificate, I never did. Absence of communication!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 24th, 2022

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Verified Customer

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Joyce Johansen Wichita, KS

CHW has alwasy been quick to respond to claims.

4 years ago

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John Heidorn Las Vegas, NV

I was supposed to get a phone call today regarding my appeal on a plumbing issue. I didn't receive the phone call.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have spoken with your Case Manager.

Feb. 24th, 2022

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Verified Customer

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Diana Weslaco, TX

Great customer service excellent service providers.

4 years ago

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Pradeep govindu Sanford, FL

On time service and excellent customer care

4 years ago

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Carmen Elena Izquierdo Chicago, IL

The technical support team is very good,

4 years ago

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Richard W Maze Killeen, TX

Their price, response time, and quick results are great.

4 years ago

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Sirena Z. Olive Branch, MS

I've been paying all this time & I pay a service fee and my Water Heater wasn't covered. I feel it was a waste of money.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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NHess Eads, TN

CHW needs better service providers.. those that are prompt and knowledgeable

4 years ago

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Np Helena, AL

Furnace out had to wait 1 day for service only that 2 vendor. 20 degrees that night

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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JAMES DEATON West Chester, OH

Poor coverage and communication. They did not replace my dishwasher as promised and took over a week to call me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 18th, 2022

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Verified Customer

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Kay Gordon Germantown, TN

The venders are prompt and knowledgeable

4 years ago

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ALFREDIA Green Palm Coast, FL

They came as soon as I contacted them within a day.

4 years ago

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Srinivasa muralidhara Athens, GA

The services done by the technicians and the wuick red

4 years ago

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Mable Montgomery Athens, GA

Professional and patient with assisting with my problems

4 years ago

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Judy morgan Philadelphia, PA

Because every issue you may have it always cost you out of pocket money I never had this problem with my old home warranty company

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Shawn M. Davis Longwood, FL

Great response time. Excellent value for the money.

4 years ago

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lorenza Mendoza Decatur, AL

Because you guys don't cover anything. When I called something you always said it does not cover. Waste my time and my 65.00 dollars

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 17th, 2022

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Verified Customer

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Ronald R. Meador Wichita Falls, TX

great response, but had to wait two days for service provider

4 years ago

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Carolyn hargett San Antonio, TX

Contractors are on time, professional and knowledgeable.

4 years ago

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Jim J Zimmerman Henderson, NV

Had problems with our refrigerator. They got it fixed

4 years ago

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Toby Greenberg Spring, TX

Service person always shows up and takes care of my issues

4 years ago

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Lisa Pruitt Mesa, AZ

They handle claims efficiently and nicely.

4 years ago

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Linda ferguson Fort Mill, SC

Usually prompt to take care of my problem

4 years ago

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Nancy Hobbs Arkansas City, KS

Easy to use and very helpful and very cost effective.

4 years ago

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Vernella D. Trull Randallstown, MD

I had my roof repaired and it no longer leaks!

4 years ago

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Terri L Clements Williamsburg, NM

Got a repair person and repair date fast

4 years ago

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Bernard Tallerico San Antonio, TX

Timely no hassle response. Good price. Low cost for visit.

4 years ago

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Craig Marshall Walls, MS

Choice has always taken care of my claims, promptly.

4 years ago

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Candis L Jackson Port Charlotte, FL

Quick service, good work, friendly staff

4 years ago

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Mohamed Plano, TX

Good company and they take care of their customers

4 years ago

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Shannon Jennings Rockport, IN

Not being able to find a contractor to fix things. Have to pay them and get reimbured?

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 3rd, 2022

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Verified Customer

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Nicole Chatman Clarksville, TN

Gets the job done on time and professionally

4 years ago

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Sunna Hoover Edmond, OK

Very kind and helpful. Quick to get services sscheduled

4 years ago

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Linda Burger Cleveland, OH

Service was fast, efficient and effective.

4 years ago

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Mary G Stewart Port Charlotte, FL

they sent the Lowes credit for an appliance as promised

4 years ago

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Donald Johnson Orange Park, FL

Got my service call scheduled same day!

4 years ago

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Wayne Mitsch Minneapolis, MN

They failed to honor a claim, despite they sent 'their' contractor to repair my furnace at -11* temperature.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 3rd, 2022

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Verified Customer

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angie m sanchez New Braunfels, TX

they did listen to my concerns and try to help us.

4 years ago

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Verified Customer

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Donald Flanders Hampstead, NC

Poor customer service. My dryer needs to be replaced and they want to give me $325. A similar dryer to what I have costs $1100.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2022

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Verified Customer

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Gwenevere Funderburk Fort Washington, MD

They were prompt with dispatching a service repairman

4 years ago

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Richard Saint Petersburg, FL

quick and responsive. They seem fair in resolving problems

4 years ago

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Debra Sharpsburg, GA

Agent was knowledgeable, pleasant, and efficient.

4 years ago