Name: Choice Home Warranty
Rating: 3.8

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mlar Wylie, TX

My garbage Disposal was leaking. I called Choice Home Warranty. They set everything up to get the problem taking care of. The company, A-1 Services, they contracted to use called me, came out on designated day and took care of the problem without any hassle for me. I was very pleased with this particular problem.

5 years ago

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Rose Gillispie Charlotte, NC

It took less than five minutes from the time the choice home warranty agent answered my call to the conclusion of my call to get all the information needed to process my request for service. The representative was very knowledgeable about my concerns he was also very friendly ,, Thank you.

5 years ago

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Cheri Adcock Toano, VA

Frank was quite polite and efficient as he explained everything to us. He was quite professional and answered all our questions. We decided on the plan for 6 years of coverage. Quite happy with what we now have as a Home Warranty on our home. Thank you

5 years ago

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Reedy Cee Kokomo, IN

Repair person did a good job. It did take way too long to line someone up (2 weeks). We needed a negotiator to agree on a replacement amount. Agent Sean was very easy to work with. Don't be afraid to ask for what you feel is acceptable for a replacement figure.

5 years ago

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TJPennella Las Vegas, NV

Upon returning from a deployment I found my plan had expired while I had been away and had limited access to email. After one short phone call, the team was able to renew my plan and provide an even better offer for Veterans no questions asked. Thank you very much, I cannot say it enough!

5 years ago

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Judy K Colwell Littleton, CO

My husband and I are retired and have to really watch our money, before we signed up for choice , we worried we couldn't afford it, but after our furnace quit on us and Choice quickly fixed it , we realized we couldn't afford to be without this protection. As long as we own a home we will keep Choice, and refer to our friends and neighbors.

6 years ago

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T N Springfield, VA

Bruce was very attentive to my questions on helping me understand the coverage. He was also very willing to work with me on getting my premium lower as I have multiple homes. Overall, he is a very great representative for the company!

6 years ago

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frances kehoe Las Vegas, NV

we like how quick the response is on getting someone scheduled even on weekends. what we don't like is we've had a part that couldn't be found they looked and even the manufacturing company that made the part even send the part out broken every time the part was sent from either a part house or the company itself it still was broken 6 times and we still have NO oven to this day and no one has settled on the dish washer that the 1st company said it's not worth replacing the part. we have 4 policies which we very much doubt we will continue with Choice after this we have a 5 yr contract with all of them . I'm sure we'll be done after this

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 22nd, 2020

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Delia Ancira Houston, TX

I’ve had a very good experience with my recent repairs. Everything was handled in a timely manner. However, I very unhappy with the changes that are to take effect at the end of October. My premium and copayment will be increasing. I have had my policy for several years and have never used it. Now that I’ve used it I was notified that there will be an increase in the cost to have this plan. It makes me feel like I’m being penalized for using it. I’m not feeling good about this at all.

6 years ago Edited September 14, 2021

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Edward Foster Las Vegas, NV

I’ve had to use Choice Warranty twice recently and in both instances, the service and the providers were outstanding. They were polite and professional. They solved my problem efficiently and were what one should expect from professional tradesmen! I would certainly recommend a membership in Choice Warranty!

6 years ago Edited September 14, 2021

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Michael Sierra Vista, AZ

Company is quick to respond; however, they are hesitant to pay out on big ticket items. Our stove caught fire, and they provided $299.99 cash payout. There are no stoves of any quality whatsoever that can be bought with that! As long as replacement is not involved, no issues! We've had good luck with things like washing machine repair, air conditioning repair, and fixing a leaky faucet.

6 years ago

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RJ Rosenstein Chesapeake, VA

CHW was very responsive to our request, and worked with us to solve a problem. We had a minor leak with our kitchen sink faucet. CHW sent a great plumber from JR Plumbing. The plumber was professional, wore a mask and glove the entire time he was in our home, and did a great repair for us.

6 years ago

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Anthony Anderson Phoenix, AZ

I spoke with Charlie L about switching from First American to Choice Home. He explained the options and cost and applied a discount for my military service. I was in the middle of getting some repairs done, not satisfied with the result. While talking with Charlie, I had to cut him off to answer a call, but he gave me his #. I called him back 20 mins later and closed the deal. Like his attitude. Keep up the good work Charlie. Anthony Anderson (AZ)

6 years ago

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AMC Cumming, GA

They did try. Finally the third plumber showed up. They were great and almost got the job done. We are still waiting for a part form Delta. They were very professional. The first plumber kept making excuses for why he did not show (three different dates) The second just canceled. I will say that Choice did listen to my concerns and put out the offer for other plumbers as soon as I contacted them. I just hope that Choice sees a pattern with some of the people they contract with . IN essence, these folks represent Choice and when they don't take appointments seriously, Choice Home Warranty looks bad. In any case Choice was responsive to my requests.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

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Jerry birmingham Pasadena, TX

Your choice for the garage door repair could have been better. No show on schedule day and no phone or text to let me know they weren't coming. I had to call them twice. When the tech showed up the next day he was good and fixed the moter quickly, plus lubed and adjusted the door. They just need to communicate with customer better

6 years ago

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Sherry L Wietholter Fort Mitchell, KY

Salesperson was a little pushy. I am a senior citizen when I explained I could not at this time afford the 5 yr or 3 yr plans due to recent expenses he continued to keep talking about them. I did purchase the 1 yr plan because my friend that is a realtor recommended your company but the salesperson did make me feel uncomfortable. Since I just purchase the warranty I don't feel I can fairly rate the rest of the survey. I haven't received my policy yet.

6 years ago

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Lamont Young ,

Your Sales Rep. Sal M (forgive me if the spelling is incorrect) was absolutely fantastic!! He was very informative and very professional. His people skills are to be cheered. His cool demeaner came through the phone and immediately put me at ease. NO pressure, NO ultimatum, just "clear" facts. My household thank you Sal, oh so much!!

6 years ago

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CHRISTOPHER OWENS Spring, TX

I’ve had nothing but really positive experiences with Choice Home Warranty. I actually even asked the companies that have come to repair claims for me and they also said they have no reason to pick one want to company over another and said most of your customers really like Choice.

6 years ago

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James McCourt Elyria, OH

The response to my claim for an ice maker that was not making ice has been slow . Covid-19 has been blamed and certainly has been a factor. It took over a week to get a technician scheduled to come to my home and he came 10 days after my initial claim. I paid my $65 service call fee when he was at my home. I was told that I would have an answer about my claim that day or the next. It took a week and two contacts by me to Choice Home Warranty to get the answer. They approved my claim yesterday and now I wait to be contacted by the service tech to schedule my new ice maker installation.

6 years ago

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Becky Kan Denver, CO

Choice Home Warranty is a very good company. You quick response to my problem is very much appreciated. The only thing is since the technician left yesterday morning until now I haven’t heard back either from the technician or Choice Home Warranty. The technician was supposed to get back to me to tell me the decisions from Choice Home Warranty?

6 years ago

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Jonathan Preiss, DC Dayton, OR

I keep Choice Home Warranties on my rental properties as well as my personal residence. While sometimes they are slow to dispatch service, most of the time they take care of the problems on a sufficient time line. They have saved me thousands of dollars in mechanical breakdown and replacement costs for everything from a bad garbage disposal to replacing a refrigerator or a hot water heater. I'd recommend buying a multi year policy which will save you money on the already reasonable premiums. My multi year plan only cost me $350/yr.

6 years ago

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Gary Davis Mesquite, NV

Experience was from initial call regarding a quote inquiry online. Spoke to Gabriel (sp?) who is an account specialist. He was very pleasant, answered all our questions, outlined all the coverage and he was easy to understand. We just signed up and paid for our first 13 months with Choice Home Warranty so cannot rate service at this time.

6 years ago

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Jennifer Bova Massapequa, NY

So far, most of my appliance issues have been resolved with little difficulty. The local appliance repairman they send is wonderful. He’s very knowledgeable and skilled. Most of the issues have been with my washer and dryer, which are both pretty old, but with some minor repairs, they are working like new. Some things are not covered, but I was able to get some compensation for an AC problem. I’m satisfied.

6 years ago

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William Crestview, FL

I am new to CHW, but so far my experience has been wonderful. The online tools are easy and convenient with quick access to policy information. The response to my claim was immediate and I will update my review if anything changes throughout the claim process.

6 years ago

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Hemangi Gaurang Mazumdar San Antonio, TX

Excellent Service, fastest resolution of the Problems concerning to my Home. And immediate response from the Vendors of Choice Home Warranty to fix any of the Problem concerning my Home in shortest possible time. "Best Wishes to the Management of Choice Home Warranty" Hemangi & Gaurang Mazumdar, SAT, TX.

6 years ago

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David Kaplan Spring Hill, FL

I sleep better now that I have Choice Home Warranty. As my home gets older, I was very concerned about which and when my appliances might fail or need repairing. Things still happen but I can relax knowing that Choice Home Warranty has reliable and knowledgeable repairmen only one call away.

6 years ago

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sara salazar-cordischi Boise, ID

we have had CHW as our home warranty company for a number of yrs...you have always provided us with great service...which is very much appreciated...nice to have you to back us up in a pinch...home appliances do have their moments & always @ the most awful times such as the middle of the night such as right at this moment...!!..

6 years ago

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shaunda miles Athens, TX

Our experience has been great. I love that I can call or email a claim and called the next day with a response of who's coming out. The professionals do great work and no extra money is needed from me. I just pay the $45.00 and my repairs are handled quickly.

6 years ago

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Tom New Port Richey, FL

Went on your website and was just about to move on when Leon S contacted me and he was knowledgeable, courteous and a good salesman. (Please note that). Leon made me an offer which I could not refuse and took the Total Plan for one year.

6 years ago

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James L Reddick Greenville, NC

We have had multiple things go wrong within the first year of our warranty and each time they were fixed with the very next day. Definitely worth the Premium Plan and have saved thousands within the first year. WE are renewing for sure! Keep up the great work!!

6 years ago

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Aida Iglesias Reading, PA

I like CHW for the peace of mind about my appliances breaking down. I don't like this time they were not able to get a technician in a timely manner and it has dragged on too long. I called a service outside but CHW is making the reimbursement process a bit complicated.

6 years ago

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willie mae and moses lynch ,

THANKS,THE YOUNG MAN [DEVONTA] THAT CAME THIS MORNING WAS VERY PROFESSIONAL,#1IAPPRECIATE THAT HE WAS WEARING A MASK THRU OUT HIS STAY,HE WAS VERY THOROUGH IN HIS INSPECTION,VERY PLEASED.IF THERE WERE 10 STARS TO GIVE HE DEFINITELY WOULD GET THEM.

6 years ago

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KimB ,

It was easy to report a concern and I was immediately made aware that Choice Home Warranty was looking for someone to address it. Communication was consistent until the HVAC person had come and addressed the situation. The technician who came was professional and knowledgeable and addressed the situation.

6 years ago

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annette Isbell Sebastian, FL

I love the warranty, You are right on top of things. I called in 2 clams and both times I had a call from repair the next day and they were out here at my house with in 24 hrs. I have found them to be very helpful and very honest. I am so happy with them and I tell every one I know about the warranty co. Keep up the good work

6 years ago Edited September 14, 2021

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Janelle Evans Minneapolis, MN

I went online to ask for a service call on my ice maker but then it said I had to call. So I did & he said he didn't know why it said that because I was in the system. Anyway I expected a call back the next day & in less than 2 hours I got my appointment for the next week!

6 years ago

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Matthew Brown Clermont, FL

The customer service I have purchased the Home Warranty Annie to wake up and my air compressor hat went out and they had someone to come and check the AC unit to find out that my air compressor had went and then the technician informed me that my AC unit was old so I'm waiting to see if Choice Home Warranty is going to fix it

6 years ago

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Jeff Cicotte Wake Forest, NC

Fast and professional service. The response time was fantastic and the service provider was top notch.They actually came a day early and had us up and running in no time. The service technician was very helpful answering our questions and offering much needed advice.

6 years ago Edited December 31, 2021

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Evelyn Ochoa Phoenix, AZ

Whish they could take action faster when a/c problems arise especially in the state of Arizona!!! My A/C unit wasn’t working for an entire week I work from home and and my son goes to school online my house was extremely hot and I had to work and sleep under those conditions that is the worst experience ever! It took an entire week to order the part when I called after a week to see if part was in they stated it was not! Luckily the tech stated he could get the part. But that shouldn’t of happen if the tech wouldn’t of had the part the plan was to keep me waiting longer??? no one knows how bad it is to be without an a/c inside a house with a temperature of 98 until they experience it themselves. Choice warranty has to be able to work faster when big problems like A/C units brake especially in the state of Arizona. Because of that horrible experience I’m not a happy customer.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2020

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Chad Knoxville, TN

Fridge was leaking water on floor on Tuesday. Placed an email request for service Tuesday afternoon. Serviceman arrived at 8 and he had the right valve on his truck but had to retrieve a hose from a nearby store. Was repaired by 9:30!

6 years ago

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Karen M Madison St Louis, MO

I have requested home repair for a leaking pipe in the basement. Choice has offered me the Claim Reimbursement Process. The plumber will be out this week to send his information to Choice Home Warranty. Once the repair is made and paid for by Choice Home Warranty you will continue to get a great rating.

6 years ago

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IDA V. ST. HILL Waldorf, MD

The young man from BNR Plumbing was very prompt, professional and efficient, He explained everything to me and made what was done very clear. I would recommend his company for future reference. Thank you Choice for choosing BNR Plumbing and for replacing my hot water heater. IVS

6 years ago

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Louis Murrell Lithonia, GA

Outstanding service! Customer service was very exceptional, professional, courteous and polite. The claim process were completed and process in a matter of minutes. I recommend choice warranty to all my friends and family.

6 years ago

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Debbie Ventnor City, NJ

I did my research on home warranty companies. Choice was rated #1. I now understand why I have had to call twice since I got our new home and both times no problem just a blessing. Would definitely recommend. them without hesitation. Debbie

6 years ago

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Florida Fresh Meadows, NY

Excellent experience. My A/C stopped working Friday evening, the beginning of Labor Day weekend. Panic set in thinking I'd have to wait until after the weekend for a visit. CHW representative processed my claim and assured me a company would call. Saturday morning AiRTS advised a tech would arrive by 2pm. Thank you.

6 years ago

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Marcia S McDonough, GA

This is my first experience with Choice , and its been nothing but amazing ! From the customer service to the technician that was dispatched to me a well as the quick response and attentiveness to my Ac problem. this service went above my expectations, and I am appreciative!!

6 years ago

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R G Rock Hill, SC

Choice Home Warranty finally got my plumbing issues fixed. They sent JESSE R. of Simril's Plumbing who did an excellent job ! He was very polite, friendly, professional, and knowledgeable! He fixed all our issues. We would highly recommend.

6 years ago Edited September 14, 2021

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janet diaz Boca Raton, FL

i have had this company for many years, up until my current dishwasher repair, I have very happy with the service. My previous repairs have all been done quickly and with professional responses. My current situation with my dishwasher began on Aug. 3rd and it is now 9/3/2020, with out the d/w being repaired or replaced. I have had to be a liason between the service company that CHW sent out and CHW. I have had to contact both CHW and the service company to find out what is going on here. Each company passes this off to the other company. CHW only attempts to contact the other company when I call them or correspond with them via the website. They pretty give me standard responses and still nothing is getting done. I am not sure at this point, if I will continue to use CHW, in the future. Please let me know your feed back on this

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have a confirmed appointment for Wednesday September 9, 2020.

Sep. 8th, 2020

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Erik M Sumter, SC

I was frustrated at the start but it wasn’t PTSD was America’s Preferred Warranty experiences, and I apologize. The technical scheduled was outstanding and found problems previously missed by the usual service. It was fast/effective/tremendous. I made the right call by switching to Choice, already determined after one service call.

6 years ago

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Don Maniha ,

My air conditioner went out on Tuesday and I called Choice Warranty and early the next morning a repair man came to my house. He was outstanding and fixed my air conditioner that same morning. He had everything needed on his truck needed for the repair. Outstanding Choice Warranty !

6 years ago

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Terry Adams Anderson, SC

Very pleased to do business with Harry S.......He took his time to explain the services and options available......actually, I decided to cover my second home also. He was professional and deserves a big raise.........Thank you, T

6 years ago