Name: Choice Home Warranty
Rating: 3.8

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Dragon Ryder Parker, CO

This is my 5th claim with Choice Home Warranty in 3 years. As with all the other claims, this one was approved/fixed without any hassle or questions at all. I highly recommend this warranty company. We've used American Home Warranty and Select Home Warranty in the past, and this is by far the best experience.

5 years ago

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Audrey Smith Columbia, MD

This is my third claim with CHW. I filed my claim on line and received feedback regarding the technician whom my claim was assigned. I have been pleased with each technician. They contacted me within 24 hrs. Upon arriving, they were COVID safe, friendly and efficient.

5 years ago

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RSwinson Richmond, VA

I had the opportunity to use my program recently it was a great experience. The contractor was timely, polite, did an excellent job in resolving my problem. My only complaint was not about the contractor but in regards to my policy. When I registered my issue I found out that my service call dollar amount had been raised and was not communicated to me

5 years ago

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Elaine Kabala Charlotte, NC

My problem was with a faucet where the handle was extremely loose. I put in my request for service online and was contacted about 2 days later with a scheduled date/time. Unfortunately I was informed via text the day before we were scheduled asking to change the time. The timeframe didn't work as well but we were able to make it work with a more precise time decided upon. The technician showed up during the promised time and completed the work quickly.

5 years ago

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karen collins Littleton, CO

I just signed up so only have that experience. I called your 888 number and talked with Jason L. He's quite the salesman. I purchased the 5 year plan for seniors. Hopefully, Choice will be a better experience than Fidelity.

5 years ago

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Ed Atlanta, GA

I had a bathroom plumbing leak.....the water line feeding the toilet. CHW sent a plumber out the next morning. Randy diagnosed the problem quickly and made the repair. He was professional, courteous, and got the job done. Very satisfied.

5 years ago

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Ricardo Sewell Spring, TX

I'm a new customer to Choice I has my first experience with the service on July 2nd. My contract activated on June 24th. Call was placed for service on June 25th. Contractor was assigned and came as scheduled on July 2nd. My disappointment was being denied service due to newness of contract..while this service has a #1 rating I'm not a Happy Camper at this writing. We'll see how things progress going forward.

5 years ago

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Marsha Annicks Estes Park, CO

Service was requested on a Wednesday morning and scheduled for Friday. It was then canceled and rescheduled for the following Tuesday. After calling and pleading they came out Saturday morning. The motor was replaced but the rollers needed to be replaced and were not covered. This is my first experience with a warranty and I am wondering if every time I call is there going to be a part not covered. Why weren’t the rollers covered if they were worn out?

5 years ago

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Trkyhntr86 IA

It was not easy to put in a claim on line the computer had me stuck in a loop until I gave it a false response about the problem. Then they wanted me to find my own repairman. They finely found a repairman and he was very good. Once they decided to replace my dryer they sent me an email with a price they were going to give us to replace the dryer. In a Lowes e-gift card. I excepted the price which barely made a down payment on a dryer then Choice Home Warranty sends a email that says thanks for taking their claim offer and they will email it to us in thirty days!!! So much for doing laundry at home.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

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Ron Jacksonville, FL

Awesome HOW company. Encountered a sizeable pool equipment problem only 2 weeks into being a new Choice customer. Technical folks reviewed the estimate and pics of the failed system and approved the $800 + repair cost in less that 10 minutes. Very evident that Choice is highly focused on delivering a supurb product. So glad we made the switch.

5 years ago

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Coop El Campo, TX

Received a text message the day before our appointment saying when they would be here. He called early to tell me they might be a bit late. Called when enrout. Very professional and friendly. Got along with our dogs. Found the problem quickly and fixed it. Very pleased.

5 years ago

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Becky Knoxville, TN

There have been a couple of things that sadly weren’t covered by my warranty. However the microwave is in the process of being fixed. The workman was prompt, kept me informed of his arrival time, and was very professional. I have received the parts he ordered, and he scheduled a return date, pending. I was very happy with him. His name is Andrew Flores. Good job so far.

5 years ago

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velda embrey Longview, TX

I was pleased with the approval time for my air conditioner repair even though it was a small job, my unit was inoperable in the Texas heat. I was afraid it might take several days but it was approved & fixed within 24 hours. Was happy with CHW & the contractor sent.

5 years ago

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Jay Cee Hernando, MS

Needed A/C work, called on 6/17/21, scheduled for 6/24 by Artic Heating and Cooling. They canceled, rescheduled for 6/25. Artic Heating and Cooling Stated tech was running 3 hours behind, would like to reschedule for tomorrow. At this point I’m livid. Called choice, they could not find another HVAC until 6/26. The new company Serenity could not come until Thursday, but they rescheduled for an early date Wednesday. They did an excellent job. However, the representatives showed no sympathy, concern, or sense or urgency to meet my needs. Nor did the company offer a free month or something off my deductible. Choices need to up their game to meet the needs of the consumer’s, considering we are paying for a service.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 5th, 2021

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Lucille Hill Shreveport, LA

I call to make a claim . CHW answered. Accept my claim. In minutes I was speaking with a Technician. He was prompt, cheerful, professional and made me feel like it mattered to him that I was completely satisfied with every thing before he left... thanks so much CHW..... L. Hill

5 years ago

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M Wang IL

I gave 4 star for the issue is solved, but the experience was not good. I had AC issue for 3 weeks and finally it is fixed. It was assigned to one technician and he said there is leakage and need to get approval to check it up. He never came back and returned my calls. Thankfully, CHW assigned another technician after I called three times in the third week and second technician identified the problem and had it fixed.

5 years ago

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Jeff Diedrich McKinney, TX

I put a claim in on Saturday June 26th, by Sunday night had the repair Company and number . Monday morning they were here ahead of schedule which in these days is almost unheard of. Took about 30 minutes fixed and they were gone with cold air blowing. We still can not believe they came that fast here in Texas.

5 years ago

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Sharon Essex Junction, VT

My refrigerator stopped working and they had a service repairman at my house the next day. My refrigerator could not be repaired and they offered me a fair price to replace it. The women that helped was awesome with my claim.

5 years ago

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Laurie Ulrich Homewood, IL

I have found the process--once it's turned over to the technician--to be everything I could hope. The technician, in this case, but also in previous are helpful, communicative and eager to serve. Completing the original claim and talking with the Choice phone representative was less satisfying--I definitely had to "wade through" the attitude of "this is the way we do it, ma'am" in order to get my claim processed.

5 years ago

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Dr. RUBY McMILLIAN, Th. D. Mobile, AL

I recently had an issue with my Samsung Electric Dryer. It was serviced three times but could not be repaired. I was offered a replacement cost. I disputed their offer. Sent in detailed information and the cost of my dryer. After the review, they agreed and gave me a fair price.

5 years ago

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papadoc Acworth, GA

My air conditioner quit and I notified Choice. By the next morning I was advised of an appointment the next day with a technician. The Tech arrived on time, assessed the situation and promptly repaired it. The Tech was professional and very well informed. I am now enjoying the cooling effects of a functioning machine.

5 years ago

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Mary Drew Atlanta, GA

I put in a request and less than 24 hours later a technician arrived to diagnose my problem. The repair was approved and I should have it fixed in 2 weeks. I will update my review if I have any issues but so far I am very pleased!

5 years ago

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Kevin Wright Independence, KY

We have had Home Choice Warranty since purchasing our home. We have had 2 appliances go bad (hot water heater and washing machine) and the service has been very good and we have been very pleased with how the claims were handled. Will use Choice for years to come and recommend.

5 years ago

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Ray Diaz Surprise, AZ

The ac went out at our home during the summer. We were afraid it was going to take forever to get someone out to look especially since it was the first time using CHW. Nothing was further from the truth. It went so well and we were back enjoying the cooler air very quickly. Great overall experience.

5 years ago

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Patricia Baskerville Baltimore, MD

Hello I've had choice warranty for my home warranty for over two years now. I've had the opportunity to use their services on two separate occasion. One for a plumbing issue and the other for an issue with my a/c unit, both times I received prompt and expert service. I would recommend choice warranty, as an A 1 company of my choice.

5 years ago

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Rita Fort Worth, TX

I have been trying to get my payback since March I have septic coverage that is serviced through a county approved contractor. I reported the septic problem and filled out the paper work about the company my contract is with. They stated it was not approved but it was for $798. and they even talked to the contractors owner. Now they promised at least $500 but no money was refunded to my credit card. So I called numberious times and now they say they'll send me $470. No money yet. Not fair. I also have a garage door opener problem . It's been acting up since January 2021 they've sent out numerous companies and I've paid my $65. Each of the times. Parts replaced but never fixed. Door came down on my dog . Vet visit for dog!I don't feel I should have to pay $65. So many times. It should have been covered after the first $65.

5 years ago

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Cindy Bryant Berea, OH

Claim process is easy. What I least like are some of the companies you work with...the last heating and preconditions company was supposed to be here friday,June 11, and they never showed up or called to cancel. I think you should screen companies thoroughly.

5 years ago

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Jason Vercillo Round Lake, IL

My wife did not like no human contact with only email communication it makes people feel left hanging… you should consider text communication so people don’t feel driven to watch their email… How ever the service was prompt communicative - cognitive - friendly - hard working in hot condition. The company should not up sell by communication they hound up sell with promotional sheet…. Showing option with Cost of upgrade printer otherwise when the tech up sells you feel like you could be taken advantage of … example I negotiate fir a living and am aware of cost of product - but what about older person or women/man retired or elderly or young couple not aware of cost they immediately go on defense.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2021

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Vicki Smalley Bolivar, MO

I filed a claim on line, was promptly notified by the repair company and an appointment was set up. They arrived on time, were extremely knowledgeable and fixed our AC unit in no time. They gave us some advice on how to clean the exterior part of the unit. It was one of the most enjoyable repair experiences I’ve ever had.

5 years ago

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jjones@unitedseeds.com Lincoln, NE

So far I am pleased with the ease of reporting the claim. The agents have been cordial to talk with. Once the claim is advertised seems to be where the problems start. I takes a long time to get a tech company to respond to my problem. You send me a notice that I can get my own tech but there are all kinds of problems there. First it is hard to find a company that will mess with a warranty company like yourselves. If I do find one you won’t pay any labor. It’s just not a good situation. Seems like you need to develop a better reputation with these companies.

5 years ago

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James Trapani Gainesville, VA

Although the experience was seamless, I was slightly disappointed in the final outcome. Our washing machine needs to be replaced. We paid about $1,000 originally since it was a larger drum high efficiency washer, but the original replacement amount Choice was going to provide was only $346. I had to fight to get more money for the replacement. We finally agreed to $476. That still isn't enough, but grateful to get what we received.

5 years ago

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Buster Miller Denver, CO

Happened really fast if anything I would say just let the customer know they will be getting call so quickly. Love the urgency just questioned the authenticity of the call. It went smooth, but fast. Would like to make sure we cover everything of importance since it moves pretty quickly. Overall good experience.

5 years ago

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The Oyer Family Fort Leonard Wood, MO

Choice seems like a decent company. Worst experience so far is the amount of calls they give to you when you are inquiring about plans. I couldn't pay that call and everyday for two weeks, I received a call from some sales rep. Finally when I had the time to do the purchase, I received 100 off the annual price, free month and 20 off of the service call fee. Way better than the offer when I first called. Choice took care to make a competitive offer that I couldn't refuse. Otherwise, the annoying calls would have lost my service. We will see how their service calls work in the future.

5 years ago

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Beverly Giarrante Mundelein, IL

I already have a choice warranty on my home and wanted to purchase a warranty for a investment property that I am selling. The rep was very helpful and quickly provided all the information I needed to purchase a total plan for our house we plan to sell.

5 years ago

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JOAN BARTON Pensacola, FL

Correspondence was great. Every person that I talked with was real nice. Called me by name which is important to me. Technician was on time, professional, nice appearance, clean, liked our puppy. Just a nice experience. Have recommended him to my neighbor already. Thank you, Choice Warranty. Joan Barton

5 years ago

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John Adams Ormond Beach, FL

Exceptional service. I called in the claim at 4:00 pm Tuesday and the A/C was back in operation by Noon Wednesday. Can't do any better than that. I truly appreciate the great service. Outside temp was 93°. Technician was professional.

5 years ago

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Bruce Eads, TN

The first time we had a problem, it was taken care of, and we were kept aware of what was happening. However, the last problem we had was taken care of in a great great manner. Mr. Lee checked in with us daily, to let us know a part was ordered, when he expected the part to be delivered, and then to let us know it had arrived. He was very pleasant, and explained everything so we could understand what he was doing. He is an asset to CHW.

5 years ago

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Quincy Ware Cordova, TN

Awesome customer service experience! Reported issue and appointment setup within a couple of days with satisfactory resolution the following day after technician visit and diagnosis. Thanks for standing behind your warranty and services.

5 years ago

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Rox Allen Kerby Edmond, OK

I honestly really love Choice Home Warranty in most cases, but with my last 2 claims I have had costumer service reps give me wrong information that almost landed me holding the bill. Coverage is awesome, and when it has gone right there is no better especially compared to the previous home warranty companies I've had, but the the costumer service reps have told me wrong information more than once, 3 times actually. I still recommend them Choice over the other companies, but watch what costumer service tells you.

5 years ago

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Vivek Kumar East Hanover, NJ

Requesting the repair was extrremely simple. It took me a few seconds to do so online. The technician came as expected on time. He was very pleasant to deal with. This was my first request and Choice got full marks in terms of my expectations!

5 years ago

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Patricia Geyer-Patton Vero Beach, FL

Your prompt response to our request was excellent! Scheduling the contractor was within a couple days of our email. RMJP Appliance Repair showed up on time, assessed the problem efficiently, and you promptly approved the work. What more could anyone ask for?!?

5 years ago

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Taipei Chen Matthews, NC

Choice has shown that they are very responsive to find me a technician to work on my claim. They even give me an option to hire my own technician and reimburse me. But I still asked them to find me a technician and they did. The technician was very nice and did a good job.

5 years ago

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Mike Cape Coral, FL

My A/C all of a sudden quit cooling at 9PM. I filed a claim not expecting anyone to come out that evening, but early next morning, the A/C company was at my door fixing the issue. Choice has always sent people out with no questions on all the claims I have filed. Very pleased with them.

5 years ago

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John Allison

I got a very fast and good response when I called with a microwave problem. A claim number was allocated within minutes (about 45 minutes ago) and I am now awaiting a call from an approved technician to come, critique and resolve the problem

5 years ago Edited December 1, 2021

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JWHare21 Madison, AL

I used the online claim feature. We had no AC once returning home after 1 week. That evening I had the company info and called their rep. The response and service was great. Choice Warranty did a great job arranging a very reputable and skilled hvac company. Very pleased with the results.

5 years ago

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Philip Croxford Fort Myers, FL

I had my water heater repaired to my satisfaction, quick and easy. Just sign on to a website, make your claim, tech contacts you within the hour, next day arrives and repair complete. Great service, wish I had signed up years ago.

5 years ago

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Chaso New Hope, PA

On the negative side this time ! Had sump pump Failure on 5-27-21. Plumber arrived and needs to replace pump. I could not reach anyone at choice to see if i can rush this, Being it's been raining here in P.A for the last 2 days , This could of been fixed on friday when plumber was here! Plumber says he doesn't like working for choice because of delays . And then of coarse the upgraded for pump 200.00 more. I So now waiting around for him , With no pump working and rain all day !

5 years ago

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Bill Forshay

He came before my original appointment day. He went right to work taking my clothes dryer part to replace the belt. He had to work in a cramped area. It was a stacked dryer and washer in a little area not much wider that the units. He had to get a ladder to get the top off the dryer. I was very satisfyed with his work.

5 years ago

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Orlon & Esmeralda Nashville, TN

My friend referred us to Choice Home Warranty Thank you Cindy and Archie answered the our called and patiently answered every question that we had and because of that we decided to go with it. Additionally, He was kind and courteous Thank you Archie

5 years ago

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michael johnson Houston, TX

I am a Vietnam Veteran and was very pleased that you give vets a discount. I am very grateful for companies that recognize that our time spent away from our families in service to our country matters to you. I will tell other vets about your company.

5 years ago