Choice Home Warranty

Name: Choice Home Warranty
Rating: 3.8

3.8

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22,524 User Reviews

6.7

Overall Score

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3.8

star star star star star_border

22,524 User Reviews

6.7

Overall Score

Visit Site

Pros

Cons

Bottom Line

Reviews

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Company Details

Number of Plans

Service Fee

Starting at

$85

Home Inspection Required

Time in Business

18 Years

Company Headquarters

2147 Route 27 South 4th Floor Edison, NJ 08817

Number of Reviews 22,524

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 21st, 2022

Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses.

The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. The company's average star rating is also competitive for the industry.

Read Choice Home Warranty Reviews

Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

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Pros

Choice Home Warranty Cost
First Month Free
Extensive Coverage
Choice Home Warranty Optional Coverage
24/7 Customer Service
No Home Inspection Required
Knowledgeable, Dedicated Team
Real Estate Agent Packages
Transferable Service Contract
Helpful Website
Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. It is important to note that the monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options: the Basic Plan and the Total Plan.

The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.

The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliance and system options, such as an air conditioner and a refrigerator.

Covered Items	Basic Plan	Total Plan
Air conditioning		✔
Heating system	✔	✔
Electrical system	✔	✔
Plumbing system/plumbing stoppage	✔	✔
Water heater	✔	✔
Whirlpool Bathtub	✔	✔
Refrigerator		✔
Oven/range/stove/cooktop	✔	✔
Dishwasher	✔	✔
Built-in microwave	✔	✔
Garbage disposal	✔	✔
Clothes washer and dryer		✔
Ductwork	✔	✔
Garage door opener	✔	✔
Ceiling and exhaust fans	✔	✔

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options, allowing you to tailor your home warranty plan to your specific needs:

Pool/spa
Well pump
Sump pump
Central vacuum
Limited roof leak
Septic system
Second refrigerator
Stand alone freezer
Septic tank pumping

24/7 Customer Service

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

With these responses from Choice Home Warranty customers, it's easy to see that the company is a trusted warranty provider.

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Cons

High Service Call Fee
No Coverage for Pre-Existing Conditions
Negative Reviews
Warranty Claim Denial Cases

High Service Call Fee

Choice Home Warranty's service fee starts at $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

No Coverage for Pre-Existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre existing conditions.

Negative Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

Warranty Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on home warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.

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The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage. You can increase the protection offered by your plan with the company's additional coverage options.

Choice Home Warranty clients also benefit from its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

In addition to our Choice Home Warranty review, check out customer reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.

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User Reviews

Star Rating

3.8

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22,524 Reviews

Review Breakdown

5 grade

54%

4 grade

13%

3 grade

2 grade

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Herbert Clinton, MD

I have no reason not to trust. The dish washer stopped working. I called them one evening and the next day a technician came out and determined what was wrong with it. He came back with the replacement parts for the dishwashers in a very timely fashion. Everything went smooth I can also say the same for I think bathroom sink. Same experience, it broke, I called them that evening and by the next day someone came out for the part and came back and fix it so you know very consistent in that regard. They're very timely, they don't take a long time to send out technicians to do whatever has to be done. I'm satisfied with the timeliness.

4 years ago

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Verified Customer

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Veronica Delfin Roanoke, VA

Initially, the process was terrible!! Both one at CHW was willing to look at the attached emails, repeatedly stating the template had to filled out. The team.playe is not consumer friendly. It took 6 attempts to finally make it go thru!! I was so frustrated by the 4th day, stllino heat, no progress whatsoever with CHW. Expecting 20° weather in 2days, I just had the heating company and replace the part. Which they did the next say AND I had heat!! I paid out of pocket. Besides the fury of neither party willing to work together, what about the poor souls that honestly could not pay out of pocket!! That made me most furious with CHW, preferring policies over doing the right thing!! Surprisingly, I received a check for most of the cost. THANK YOU!! Your company has redeemed itself!!

4 years ago

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Verified Customer

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Edwin Wilmington, DE

My garage door opener stopped working and we called them and they had somebody contact me. We made an appointment, they came out to repair the opener, got it to go up and down and left and told me that I had thirty days and if it didn't work to call them back. They left me a business card with information with the phone number and sure enough two days later it wouldn't go up and down, so I had them to come back they had to replace the door opener they said it wouldn't work. We've had to call Choice three times and twice they have gotten contractors out here to look at and take care of the problem but once they couldn't and we had to go elsewhere to get work done. I was real pleased with the first gentleman that came out to work on oven because he was from a certified contractor. The folks that came out and do my garage door were as far as I can find out were not certified, he didn't have the name of the company on the vehicle and that was a little disappointing.

4 years ago

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Verified Customer

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Addie Charleston, SC

For the most part it's been good, but there are people that come out to our house but don't see my error really qualified to see some of the jobs. We've actually had one instance where someone came out and they said they couldn't do it and dropped so we had to pay the sixty five dollar service fee and then they had they closed our claim and then I had to file a new claim for the same problem to get someone else to come out and I had to pay another sixty five dollars. We've had a couple of instances with the air conditioning and someone came out but they didn't have the ladder so they laughed and they have to reassign it to someone else.

4 years ago

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Verified Customer

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Steven Beaudry Duluth, GA

Choice Home Warranty has a fast and efficient claims service that is easy to maneuver. In addition, I have always found the repair people they have sent to fix the appliances and home systems to be skilled, honest, and respectful. My only reservation is that when you have an item they deem to be not worth the cost of repairing, they will offer you an amount to go towards the purchase of a new appliance. The amount the offer is ‚Äútake it or leave it‚Äù non-negotiable. When they wouldn't pay to fix our washing machine, we took what they offered because we thought it was better than nothing. You are kind of caught over a barrel when your appliances go kaput.

5 years ago

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Verified Customer

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Hima Suwanee, GA

I had to pay a higher service visit fee than my friend that referred Choice Home Warranty to me. I logged into it thinking that I would be paying less, but to be fair the agent did tell me that it's going to be a higher price, so I signed up lately. When I had to call, the service was perfect and I didn't have to call in again, so I'm happy so far. I had to use my warranty for when my AC broke down and then my microwave had to get repaired and the technician was able to comeback with in forty eight hours. My experience has been good. Filing a claim has been pretty easy and the service is on time.

5 years ago

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Verified Customer

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Manuel Cranston, RI

To be honest with you originally last April when we had the pandemic. We had a major issue where there was a backup in the basement and I was trying to contact the company and I wasn't able to. I was a little upset and my wife just got out of the hospital we had a major issue with the backup and they told me they had instructions on the internet due to the pandemic. There was a backlog of calls if you have an issue please complete the form on the internet and some of them so I was upset because at that time you want to just get the problem resolved and you don't feel like filling out the form and so I contacted my own company paid the 300 dollars to have it done and that that's at that time I was ready to just drop Choice Home Warranty. Well I did contact the company a couple months later and they felt bad, they were pretty good customer service, so what she did was she reduced the amount of money that I would have to pay down to like 65 dollars. Then I had to use it because we had an issue with our refrigerator and the representative the repairman that they sent he was excellent. He went above and beyond my expectations. Both my wife and myself are elderly and there are things we can't do disabled and he helped us out. The guy was really good, Jeffrey, as repair service excellent, excellent person good personality and he did an excellent job too. It was a relief that he gave me an appointment for the following day. I was very satisfied with the work he did.

5 years ago

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Verified Customer

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Mark Levin Arlington, VA

Speed of response to claims, speed of response to technicians work and/or parts needed requests, speed in finding another service company when the original assignee failed to perform. Would have been a 5 star except for the fact that when a company failed to perform, the customer had to pay another service fee charge for the new company. No information as to penalty for the nonperforming company. When customer provides detailed response to CHW about technician problems, response from CHW routinely fails to address the problem issues at all. But, CHW did select a replacement company that was absolutely first rate!

5 years ago

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Verified Customer

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Daphne L. Cameron Lexington, KY

At the very beginning of the pandemic the. A/C with out. They measured the area, even placed the condenser outside. It then took several trips back to my house. Several ending with got the wrong part, or I just realized this wooden beam needs to be cut. We can't do it you have to call a carpenter. Then we're short staff due illness. I understand most of their excuses were valid. But since it took so very long approximately 2 1/2 months for me to get any kind of air in the dead heat of the summer. A reduction on their co-pay should've been offered for the inconvenience. Even when I asked if I could get something taken off the bill since it took almost 3 months they said no. I think there should've been some kind of goodwil

5 years ago

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Verified Customer

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Yvette Whitfield Diamondhead, MS

Choice Home Warranty was extremely prompt in response to my air conditioner service, so I guess I'm really rating the repairman they sent to my home. He was several hours late on the day of appointment and did not call to keep us informed. I had to call him. He finally showed up hours later and took the air conditioner motor and the squirrel cage and said he would be back the next day with a new motor. He did not return until 3 days later and was again about 6 hours later than scheduled appointment. My husband has asthma among other illnesses and the heat was unbearable! Maybe Choice Home Warranty needs to choose the repairman that represent them more carefully. This one brought his 2 or 3 year old child with him to fix my air! And he lost 2 of the screws to my indoor unit, but told my husband that all the screws were put back in. He didn't know he was seen dropping the screws and looking for them, but not finding them. Now we have to finish putting our cover back together as it should be. How professional is that?

5 years ago

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Verified Customer

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Bill McCarr, KY

It's the second year I've had the warranty and I've only had to use it twice. I had one not-so-good experience and one great experience so that's I'll keep it for another year and hopefully everything works out like the second time. The first time I needed to use it was for an electrical problem, and I waited three days and they never contacted me. They said they couldn't find anybody, and that's why I got kind of discouraged with it but then I ended up fixing the problem myself. The second time, I had a problem with my heat pump, and when I reported it, somebody contacted me the same day and had a contractor call me to set up an appointment for the next day. The service was top notch--they were right on the ball--and I was satisfied that time because they had somebody come the next day.

5 years ago

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Verified Customer

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Rona John Delray Beach, FL

It's hard to get through on the phone, and I almost always have to reschedule with the provider. Recently, my garbage disposal stopped working. I put in a claim on your website and I was scheduled for a visit ten days after I put in my claim to say something was broken. I called the provider and I got a visit scheduled for two days instead of ten days. They came at the beginning of the time window--I was very happy I didn't have to wait around for them for hours--and they quickly and efficiently fixed the disposal. I had already given them my card so I didn't have to wait for anyone to go out in the van and clear the card so I'm very happy.

5 years ago

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Verified Customer

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816 Packard dr Arlington Tx

They have been good about assigning companies to my claims. They have been easy to work with and their staff very professional. The concern for me is with many of the companies they send out, not being five star rated companies. I have had to have many of them having to come back out a second time to repair the same problem or request a different company to make the repair. I am currently in that situation again where I need to have a second repair on a service that was made a month ago. This is frustrating as with Covid on the rise I don't really want to have people in my home again. Like most people I want things fixed right the first time.

5 years ago

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Verified Customer

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Cgf Enterprises Llc

You have a very good sales team. They are very persuasive. Unfortunately they promised me more than they could deliver but even if they had promised less I would have still gotten it. They Customer service has improved in the last year. In the past they wouldn’t pay attention but now when I call, I get the plumber the next day and he takes fifteen minutes to get the problem solved, which is a relief with all the Covid going on. I don’t want people in my house longer than fifteen minutes. Currently they are delivering what was promised unlike when they didn’t cover the electrician after he fixed it so I had to pay 170 dollars or when they gave me fifty percent to replace my microwave. Right now I am happy with Choice Home Warranty.

6 years ago

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Verified Customer

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Randy And Mary Beth

We were with American home shield I was very unhappy with them and so I started researching and I saw that Choice Warranty was another option, so I decided that we would try them. Well the only thing I will say is we needed to use it not too long ago and the lines were very very tied up that we had to wait quite a while. So I went ahead and went online and was able to accomplish everything online... it's just a matter of a few short commands and I was able to get the company that I wanted. It's another way to get through to the company without having to wait on the phone forever and ever. When we had some issues, we asked them to have a specific company come out to do our repairs and they wanted to pick the person that they wanted. I thought they would allow us to choose the one we wanted and I think that's kind of important. The only problem that I do have with Choice Warranty is the fact that there's not enough people to take the calls.

6 years ago

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Verified Customer

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John Littleton, CO

Choice customer service has been great. Everytime I call choice they are friendly and happy to help but the last service tech they sent out did not communicate and was rude. We had our furnace go out and it was 20 degrees so we called choice. They sent a guy out to evaluate it and he waited 29 hours before sending paperwork in to choice. They approved it immediately. He then waited another 2 days before coming out and fixing it. So we were without heat for 3 days. It only cost us $45 so we saved money in the end but the technician was not prompt or polite so we did complain to choice about that.

6 years ago

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Verified Customer

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Denise

I have three homes and a few claims over the years. It's taken a couple of claims right now. I'm in the midst of a claim on my dryer that we're almost three weeks since the last visit and we still don't have it fixed. So I need to step in and get Choice involved because it's taking too long to get the basic part for our dryer. I think we used it on some pool equipment and something with regards to our controls and they came out and repaired it and it was a good experience. We always receive our calls very quickly from Choice that they've acknowledged the claim but we receive a call within twenty four hours from the contractor that's coming out and normally it's been a good experience until today.

6 years ago

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Verified Customer

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Anonymous

Our air conditioner and heater broke and they contacted a company to come out and fix it for us. My oven also broke and they would only work with one vendor down here and it ended up that I just had to pay for it myself because the vendor insisted that you be there and this was a rental house and it was like a couple hundred miles away so in that case, it wasn't a good experience. Fixing the heater went really well. It probably had something to do with people that approve it. The company that I wanted to have fix my oven refused to work with Choice Home Warranty because they said they were difficult and they took too long.

6 years ago

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Verified Customer

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Anonymous Surprise, AZ

They were prompt and they get to work right away. They took about a week to come back and replace the part. The gentleman that came out for my dishwasher, diagnosed that he knew what it was, he said he would turn a report in and that they will go ahead and cover the replacement cost for the dishwasher, which they did. I was able to buy a new one, but it wasn't completely covered. The first time they came, they were prompt, very professional. The second time, the gentleman came and diagnosed the problem right away, but he said he wouldn't get approval from the company. He ordered the part and it took over a week to get it back and replace it.

6 years ago

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Verified Customer

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Tammy

I really like this plan but have 1 thing to say that hurt me deeply. My central air went out and was unrepairable. I had just had a massive heart attack and it was middle of summer. I called you you sent a repairman and he said was not fixable. Then you hit me with a brick you said it was consider ed upgrade and the warranty didn't cover that. When I bought the plan you said it was covered as I told you how old it was. Then pow I was so angry I couldn't see straight. I had to borrow the money from my son who was about to marry. His fiance was so mad at me I didn't get any time with my son and since they've been married I have only seen my son 1 time for 15 minutes. I don't believe I will renew again heartbroken.

6 years ago

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Verified Customer

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Kenneth

I think they are very careful about what sort of services they provide and many of the service providers are not very dependable. One time our furnace didn't work so I called. They immediately got me in touch with a person who came to the house. We needed a new motor for our heat pump. He said he had to go order it and he'd be back. Never heard from him again. I called Choice after a week and said this guy wasn't doing a job. They then said find somebody locally and we had to submit a bill then they paid it. Never have we had a person come to do service that is not complaining about choice home warranty.

6 years ago

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Verified Customer

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Anonymous High Point, NC

When I first started with Choice Warranty, I put in a claim for problems that I was having at my house and they were very good. My oven went out and they selected someone to come to my house to repair it. It was done in a timely manner. The second time, I had moved and I had an issue with my washing machine and that was resolved as well. I had called Choice Home Warranty a few weeks ago, and I don't know what happened but the people were very rude. I had already recommended friends of mine to use Choice Home Warranty and the man told him not to ever call back. I don't know if they switched management or whatever but I wouldn't recommend Home Warranty to anybody after that happened.

6 years ago

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Verified Customer

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Serge Kissimmee, FL

I'm pretty happy with the customer service but it depends on who I have on the phone. Sometimes some people are much more friendly than others. I like the friendly ones but they did a good job. I had the dishwasher that needed to be fixed. I paid $45 and then he said he had to change it so he was fixing it again this morning and I didn't have to pay again. I saved $200 on the repair. I had a backup on my toilet and I couldn't use the bathroom. They wanted to give me the service five days later and I think that's not good so I paid the plumber and now they're going to pay me back but it takes a long time before they actually come.

6 years ago

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Verified Customer

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Gene

My heating system when down and I called them and they didn't get back to me right away. They're supposed to get back to you within twenty four hours. So I called them again and asked them what the problem was and why they hadn't gotten back to me. They had said they were having difficulty finding someone in my area to take care of the problem. I had told them I could get the heating guy that I had used before and they authorized it and supposedly would send me a reimbursement check I haven't gotten, but they said it could take up to a month or so. I did have a little it of an issue with one guy they kept sending me. He took about three or four times to finally get the problem handled which was a little bit annoying. I have Choice Warranty on two properties and for the most part, they did good. They've handled most of my situation.

6 years ago

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Verified Customer

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Chimere Marietta, GA

CHW's service has always been excellent only issue I've had has been with one of the vendors. My heat stopped working and I called customer service. They sent me info vial email about the vendor and appointment time. The vendor told us the problem and said the part was supposed to here in 3-5 business days but that was the beginning of November and it didn't get in until the end of November. So it took 3 weeks to get fixed. I think choice should do a follow up to make sure that the vendor you guys send out has completed the job to the satisfaction of the customer because that can reflect poorly on choice if the vendor doesn't do the job promptly and well.

6 years ago

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Verified Customer

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Jeanne Elmwood Park, IL

The most recent interaction I had with them, they were phenomenal. They took care of the problem and took care of the expenses. Customer service was phenomenal. But I have a number that I have to call to go directly to the resolutions line anytime I have a problem because the ordinary line I can't get a good customer service rep. For the resolutions team is phenomenal, but their ordinary customer service, not so much. Most recently we added plumbing fixtures to our plan and our kitchen faucet just all of the sudden stops working properly so we have a plumber come out and he worked with it and he could fix it and he replaced the fixture for us. There have been a couple of frustrating times when there was an appliance that wasn't working properly most of the time, but when the technician came out to look at it, it was working at that time so they wouldn't repair it at that time.

6 years ago

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Verified Customer

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Janice Orlando, FL

Each time I call, I've been able to get service. Not always timely I think. I think it's been maybe 2-3 days before on one incident. I was expecting a quicker response and a response to a concern that I had with one of the vendors where I had to actually pay additional money and the representative from Choice could not help me with that in terms of making sure I got reimbursed. I'm waiting to hear back regarding the microwave service that I received a couple weeks ago. The guy came out and he was able to diagnose the problem, he temporarily fixed the problem with leaving me with the impression that a part had to be ordered and it was up to the company to determine whether or not they wanted to pay for that part as well as the installation fee and labor associated with him coming back to put that part on my microwave. But I haven't heard back from Choice regarding the follow up to that.

6 years ago

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Verified Customer

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Cynthia Jacksonville, FL

They are very attentive to the customer. I'm still currently waiting on the customer support right now. It's been over twenty four hours but in past experiences they've been very attentive to any problems and providing that solution. I needed my garage door opener fixed and they sent a repairman out and they repaired it. It was quick and fast, but it happened very efficiently.Currently, I'm in the middle of a situation with my refrigerator. Choice Home Warranty is a good company. I will say that I did have a bad experience with my air conditioner and the individual that they had when I put in my claims, when he came out, it seemed like he was using Choice to benefit his company and not actually provide service to the customer. When I recorded it, Choice Home Warranty actually replaced him with a different repair technician.

6 years ago

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Verified Customer

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Dina San Antonio, TX

They did respond to me when I called and asked questions. They did the best to help me. I used them for my refrigerator about a year and a half ago. They were good on their end but the person who did the contractor was not good. It took eight days to fix my fridge. I had nine people in this house. It really upset me because they said it would take seven to fourteen days and then I asked if there was any way that can be expedited. And they said that they could pay extra to get it quick. I called to get it expedited and they would not pick up the phone. I called every day for five days. Three times I left messages and they never message me back and then on the day they were supposed to fix the refrigerator, no one came. I called to see what happened and they had said that someone had called and I didn't answer. So they said they they could send someone out the next day first thing in the morning. I called and they had mentioned that the repairman had an emergency and couldn't make it.

6 years ago

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Verified Customer

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Donna

Other than the service people they have sent out, it's absolutely wonderful. Most recently, I had a plumbing issue. They got a plumber to come out the same day that I called, which was great. He was very good but he could do the rest of the work, so we needed to get in touch with the contractor that could do the rest of the work. My homeowner's insurance found me a contractor that I've been working with to have walls torn down and they've been wonderful. I got the name from Choice Home Warranty but I couldn't utilize them because they don't cover that type of thing. They have been very prompt in getting back to me when I've had an issue.

6 years ago

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Verified Customer

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Larry

They respond quickly and follow up with emails which I like. I used it about two weeks ago and had an issue with the air conditioner. They sent somebody out the next day to repair it and it's working fine. The people who have come out have been very professional and knew what they were doing and did good, clean work. I've had one problem early on. I've been with them now for three or four years. There was coverage under my warranty, which the salesman sold me and when I filed the claim, they told me that it was not covered, even though it stated in my policy that it was covered. They offered to pay me for half of my expenses and then removed the coverage completely which I was extremely upset about.

6 years ago

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Verified Customer

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Mayank

They are pretty responsive and were able to schedule a technician within a day. The air conditioning was not working so I called the home warranty to check the AC unit. Some of the things were not covered under the warranty and it was not clear why. For instance, the technician when they arrived, the freon level was low and they said they were only allowed to put two pounds or more because of the warranty. I called Choice Home Warranty to get clarification and they kind of explained it but not to my satisfaction. Every time I call them, they are able to pick it up. They were pretty respectful and courteous. I think one time they actually called back to follow up on one of the issues.

6 years ago

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Verified Customer

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Bruce Holtan Aiken, SC

I had trouble with the first contractor assigned to the job (they wouldn't go into a crawl space to do repairs) and didn't know they wouldn't do the work for three days. The A/C issue was in Pahrump, NV - temps in the 100 degree range. Trying to get approval for another contractor took long enough that we lost another day of repair. Four dogs in the home with an inside temperature at 94 degrees. Once they made a decision regarding the reimbursement program I was told that a plugged refrigerant line is not considered normal wear and tear so I had to pay for the repair. Had I known that, I could have fixed the A/C 5 days earlier.

8 years ago

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Verified Customer

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Linda Clark Tampa, FL

I was not sure at first, but I had a lot of issues with older things in my house. They've been very quick with most things and most of the times I like the providers they sent. I had a dryer that was 10 years old or so, it had a small problem that they fixed. A bit after another problem came up so I thought they would fix it again, but they just gave me money to replace it. I was surprised because even though it was cheaper to fix it they knew it was not worth it at that point to. I only had an issue with a person they sent because it was hard to deal with them, but other than that I don't really have any complains about them.

9 years ago

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Verified Customer

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Judith Bedell Henderson, NV

I've had mixed experiences with them. One time, for example, I had one of their trade people come out and give me what I considered to be an outrageous estimate for the work. I contacted a licensed person in my city and state and got a totally different read on what was wrong and the pricing. I paid that person out of my own pocket and took it up to customer service. They paid me back for that after reviewing the whole thing. I had different experience with my garbage disposal. It wouldn't start but by the next working day a young man came out and changed it. It was great and worked fine. Yet another time, my AC was not acting right. I called them and they said they had to check my free arm lever check and that they would charge me $400 for that. In the end the young man didn't even take the thing apart. I was very unhappy with that one. As for customer service, the people that I have spoken to have been receptive and listened to what I had to say. I appreciate them because if there's a problem with the approved person or company that does the repair, they deal with that.

9 years ago

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Verified Customer

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Judith Rovno Fort Mohave, AZ

I have had some good experiences and some bad ones. I needed the air-conditioner fixed and I called them and they put the order in over the weekend. Then I called them on Monday during business hours and they didn't even have a record of me calling in, so that was upsetting. I used it again for different things, and they were pretty good about coming out, but when I was having them fix a dishwasher, they said they didn't cover the door, so that was kind of odd. The other things they did, they did a good job on. The microwave and the refrigerator they fixed; they did their job and everything. That was great, so overall I have mixed emotions. It seems they have the best price, though.

9 years ago

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Verified Customer

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Elfriede Humble, TX

When I've had concerns and called customer service, they were more than willing to reach out to one of their technician- that's why they always answer my questions. I also think they have a good value. I would I think Choice can do a better job and qualification process of some of the companies that they choose to work with. Choice, the company itself, is good but the companies that they hired and their technicians could definitely use improvement.

4 years ago

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Verified Customer

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Stephen Tulsa, OK

They responded immediately to what I needed them for. Recently with the plumbing I was wondering how it was gonna play out, how quick I was gonna get it fixed and it was immediately they had to put it in the request they provided the information of who will be contacting me and it was very quick and fast so I'm very happy with the service. In my experience they keep their word and they don't try to dodge a bullet. If you have a problem they respond immediately to it so I am glad I have it.

4 years ago

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Verified Customer

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Donnie Westchester, IL

Sometimes there's a delay or sometimes the contractor who is doing the job cancelled. I had a plumbing issue that was denied because I guess the bathtub apparently wasn't covered in the premium warranty, but I did have a good experience with them another time. The microwave that wasn't working and they gave me a program and purchased another one. There was a dishwasher issue and they sent a tech out. He fixed the problem and haven't had any more of it.

4 years ago

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Verified Customer

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Carol Jupiter, FL

They make it very easy for a homeowner to make that one call and get somebody who is professional and can address the problem. With Choice Home Warranty it's one call and they dispatch the appropriate person with the appropriate knowledge to fix the problem and that's why we even invested in the warranty to begin with.The calls are answered quickly and promptly, the information is taken down correctly and we get a call back and service typically within a day, sometimes next day so that's good service.

4 years ago

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Verified Customer

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William P Goold Boise, ID

Communication challenges. Repair scheduled but the only one who knew the scheduled date and time for repair was me. The repair company didn't receive any info until I called them and asked why they did not show up. They advised there was no communication from Best. They finally arrived and did a great job of determining the problem, any repairs were made to my relief and satisfaction.

4 years ago

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Verified Customer

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Carolyn Lake Worth, FL

Convenient to have someone so I renewed with them this year. Last month my AC was leaking and I used the warranty. There was a little issue because I didn’t read the fine print and so I don’t always know if they are going to cover something. I am a little nervous when the technician gets here because they have to get their approval. It is not a done deal.

4 years ago

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Verified Customer

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Richard Camdenton, MO

My real estate agent referred me to them. I have had to claims. The first was handled very well. The second was not so good. it was for the electricity. The fridge was affected and a few other things. They couldn’t seem to find anyone to get it done so they offered me a reimbursement for it. It was a little but cumbersome. I didn’t bother. I just paid the electrician directly.

4 years ago

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Verified Customer

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Gail Fort Myers, FL

About three or weeks ago I used my warranty for my dryer and stove. You are supposed to pay the sixty five dollar service fee for each appliance but they waived the fee for one of the products and only charged me sixty five dollars for both products. They came right away. They fixed the dryer right away and was very helpful. The stove couldn’t be fixed because the part was discontinued.

4 years ago

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Verified Customer

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Shawanna Brownsburg, IN

I've had to replace my dryer and they offered a gift card to purchase my own and it wouldn't delay the amount of time to get a replacement it was nowhere near enough. I still paid out of my pocket six hundred dollars for the same dryer. I was really dissatisfied about that because my other home warranty was just replaced dollar to dollar. I've had some good interaction with the costumer service reps and then I've had some not favorable interactions with them.

4 years ago

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Verified Customer

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Patrice Driscoll Crump Crimora, VA

The workman they recommended came to my home in a timely fashion and determined that my refrigerator needed a new door gasket as the magnets on the old one had stopped working, preventing the door from sealing properly. A new gasket was ordered and installed. I was told to close the door firmly for the next couple of weeks until it was firmly seated and holding the door tight. I do not feel that the door is sealing tightly yet. I will give it another week or so to see if the kinks will wear out. If not, I will be calling back to see what else is recommended.

4 years ago

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Verified Customer

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Tim Littleton, CO

They tried to fix the problem the best they could. If the appliance couldn't be fix and they give you money to purchase another one, but it is only a third of the cost to replace it so you had to put two thirds more money to replace the item and I was under the impression that if they couldn't fix it they would replace and it didn't work out that way.

4 years ago

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Verified Customer

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Michael / Mila Mooresville, NC

From my perspective, it is a very good warranty company. They have handles all of our problems in a very timely manner. We've had to call them three times and each time the experience was very nice. They are always very polite and on time. It is very efficient. We've used it for the dryer and washing machine and oven and each time it was done in two days and they did a very good job.

4 years ago

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Verified Customer

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Jerry And Gail Appleton, WI

Seemed like a good idea. They could work harder. I ended up getting a new furnace and they couldn't do anything for me because too much time had passed before I thought about the coverage. My husband had just passed and I wasn't straight in the head. It was an unusual situation and there was no sympathy. When they do help me, the response time is quick and the repairs are done correctly. We just don't always read the fine print so we didn't notice it didn't cover small things like the ice maker.

4 years ago

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Verified Customer

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Martin Gurrola Houston, TX

August 18 I requested a tech they sent me someone from Century appliance he did not fix my refrigerator correctly my attempts to call him back at his request whenever he left fell on deaf ears he would not return my calls he would not return my text at that point I requested a different company to come out although it took a while The job was completed the second company that came out Bealls appliance Was awesome he completed the job and to this day my refrigerator is running as it should

4 years ago