Choice Home Warranty

Name: Choice Home Warranty
Rating: 3.8

3.8

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22,524 User Reviews

6.7

Overall Score

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3.8

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22,524 User Reviews

6.7

Overall Score

Visit Site

Pros

Cons

Bottom Line

Reviews

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Company Details

Number of Plans

Service Fee

Starting at

$85

Home Inspection Required

Time in Business

18 Years

Company Headquarters

2147 Route 27 South 4th Floor Edison, NJ 08817

Number of Reviews 22,524

info Source of Information

Author: Kalicia Bateman

LAST UPDATED: April 21st, 2022

Choice Home Warranty offers comprehensive protection against the high cost of repairs and replacements of major systems and appliances. The home warranty company strives to offer excellent service technicians, fast and simple solutions for its customers, and value for homeowners' money by reducing out-of-pocket expenses.

The home warranty service provider appears to be delivering well on its goal of customer satisfaction, as is evidenced by a large number of positive Choice Home Warranty reviews below. The company's average star rating is also competitive for the industry.

Read Choice Home Warranty Reviews

Choice Home Warranty has been in business since 2008 and is one of America's fastest-growing companies, headquartered in Edison, New Jersey.

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Pros

Choice Home Warranty Cost
First Month Free
Extensive Coverage
Choice Home Warranty Optional Coverage
24/7 Customer Service
No Home Inspection Required
Knowledgeable, Dedicated Team
Real Estate Agent Packages
Transferable Service Contract
Helpful Website
Choice Home Warranty Reviews

Choice Home Warranty Cost

Choice Home Warranty has an affordable policy that starts at $495 per year or $43.75 per month. It is important to note that the monthly cost is more expensive because Choice Home Warranty charges a $30 surcharge if you opt for a monthly payment rather than a single annual payment.

First Month Free

Choice Home Warranty offers the first month of service free with the purchase of any of its single-payment and one-year warranty plans. The company also runs frequent promotions that allow homeowners to win new kitchen appliances when they apply for a quote on a home warranty plan.

Extensive Coverage

Choice Home Warranty offers extensive coverage similar to other top companies in the home warranty industry. Choice Home Warranty offers two coverage plan options: the Basic Plan and the Total Plan.

The Basic Warranty Plan includes basic home appliances, such as a water heater, a garage door opener, and a built-in dishwasher.

The Total Warranty Plan includes all of the appliances in the Basic Plan, as well as more major appliance and system options, such as an air conditioner and a refrigerator.

Covered Items	Basic Plan	Total Plan
Air conditioning		✔
Heating system	✔	✔
Electrical system	✔	✔
Plumbing system/plumbing stoppage	✔	✔
Water heater	✔	✔
Whirlpool Bathtub	✔	✔
Refrigerator		✔
Oven/range/stove/cooktop	✔	✔
Dishwasher	✔	✔
Built-in microwave	✔	✔
Garbage disposal	✔	✔
Clothes washer and dryer		✔
Ductwork	✔	✔
Garage door opener	✔	✔
Ceiling and exhaust fans	✔	✔

Conditions may apply, but either plan should cover most homeowner appliance or home system needs. It is also worth noting that Choice Home Warranty covers appliances and systems no matter the age, but they must be properly maintained and in good working condition.

Choice Home Warranty Optional Coverage

Choice Home Warranty offers a variety of optional coverage options, allowing you to tailor your home warranty plan to your specific needs:

Pool/spa
Well pump
Sump pump
Central vacuum
Limited roof leak
Septic system
Second refrigerator
Stand alone freezer
Septic tank pumping

24/7 Customer Service

Choice Home Warranty provides top-notch customer service by allowing its customers to submit claims either online or by calling a toll-free phone number. The home warranty company's call center is available 24 hours a day, 365 days a year, giving customers peace of mind and the ability to submit service requests and receive assistance around the clock. The company website also has a simple contact form that is easy to fill out and is sent to them immediately.

No Home Inspection Required

Unlike some home warranty companies, Choice Home Warranty does not require customers to have their home inspected in order to obtain a contract, which enables a more seamless transaction process for those signing up for warranty plans. This feature also allows customers to save money at the beginning by avoiding the cost of a home inspection.

Knowledgeable, Dedicated Team

With many home warranty companies, the claims process is not very personable, and service requests are assigned to a clerk in a large department. However, customers who choose to purchase a Choice Home Warranty will work with a knowledgeable, dedicated team of two or three representatives that will service their covered home repair needs quickly and efficiently.

In addition to being thoroughly involved in the claim, Choice Home Warranty has representatives that are available to answer any questions that may arise. And anytime delays take place, Choice Home Warranty requires their technicians to immediately provide the customer with an estimated completion date, so the customer is never left out of the loop wondering when the warranty service will be completed.

Real Estate Agent Packages

Choice Home Warranty offers a number of coverage options specifically geared towards real estate agents. Because home warranties provide a valuable safeguard on the home's covered major systems and appliances, both buyers and sellers will receive peace of mind.

Additionally, including a home warranty with the purchase of a house provides a competitive edge that makes buying and selling homes more enjoyable. Choice Home Warranty also understands the addition of home warranty service has the opportunity to help close a deal, which ultimately has the opportunity to make the seller and the buyer more pleased with the settlement.

Transferable Service Contract

With Choice Home Warranty, coverage begins 30 days after enrollment and continues for 365 days from the start date. However, if a customer can provide proof of prior coverage through another warranty provider showing no lapse of warranty coverage, Choice Home Warranty will start new coverage as soon as the old warranty contract policy ends.

Any warranty contract can be renewed each year and is 100 percent transferable.

Helpful Website

Choice Home Warranty has a very helpful website that makes it easy to navigate the ins and outs of the company and what they have to offer. The service provider has sections on its website to separate potential customer types, such as homeowners, buyers and sellers, real estate pros, and contractors, making it easy for customers to know where to find the information that applies to them specifically.

The website also includes an extensive blog that is consistently updated with information regarding home warranties and related topics. In addition, Choice Home Warranty has a FAQ page that answers common questions, making it easier for customers to find answers without having to dig for them.

Choice Home Warranty Reviews

A majority of Choice Home Warranty reviews on BestCompany.com are positive. Praise in these reviews includes quick responses and fast repair services, good communication, reasonable pricing, and easy claims process.

Reviewers also rate companies when they leave reviews. The Choice Home Warranty rating on BestCompany.com is competitive with the average score for the home warranty industry.

With these responses from Choice Home Warranty customers, it's easy to see that the company is a trusted warranty provider.

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Cons

High Service Call Fee
No Coverage for Pre-Existing Conditions
Negative Reviews
Warranty Claim Denial Cases

High Service Call Fee

Choice Home Warranty's service fee starts at $85 which is higher than the industry average fee of $75. However, Choice Home Warranty's service fee is a flat fee that won't change no matter the claim. Other home warranty companies may have a fluctuating service fee or different cost ranges based on the repair service that you order.

No Coverage for Pre-Existing Conditions

Choice Home Warranty does not cover known or unknown pre-existing conditions for any covered appliances or systems. This isn't uncommon in the industry, but some home warranty companies do offer coverage for some pre existing conditions.

Negative Reviews

While a majority of Choice Home Warranty reviews on BestCompany.com are positive, a significant number are 1 star. Complaints include claims denial, trouble getting repairs completed, and delays with claims process and reimbursements.

Warranty Claim Denial Cases

Potential customers who have old appliances should note that they may be disappointed on home warranty coverage for such items in the future. Covered Choice Warranty claims do not include damage resulting from known or unknown pre-existing conditions, misuse, abuse, or failure to clean and maintain covered systems and appliances.

However, similar to most warranty coverage, Choice Home Warranty's packages will cover the repair or replacement of appliances affected by normal wear and tear. Customers should carefully read the fine print and determine which of their current appliances will be eligible for coverage in the future.

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The Bottom Line

Choice Home Warranty is a respected organization with a solid track record. Its warranty policy and service fee are competitively priced compared to other top-rated home warranty companies.

Choice Home Warranty offers multiple package options that each provide extensive coverage. You can increase the protection offered by your plan with the company's additional coverage options.

Choice Home Warranty clients also benefit from its knowledgeable and dedicated customer service team is available around the clock to assist with claims and to answer questions.

It is easy to see why the company has received largely positive home warranty reviews. Because the first month is free and no home inspection is required, it's incredibly easy to purchase a Choice Home Warranty and start protecting yourself against the high cost of any unexpected repair or replacement of major appliances and systems.

With affordable monthly prices and a cheaper trade service fee than most, Choice Home Warranty is definitely a solid choice for your home warranty needs.

In addition to our Choice Home Warranty review, check out customer reviews below to see what real customers have to say about the home warranty provider. Current customer reviews note that warranty claims are resolved in a timely manner, technician service is exceptional, warranty policies are listed at affordable prices, and the customer service department is helpful and courteous.

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User Reviews

Star Rating

3.8

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22,524 Reviews

Review Breakdown

5 grade

54%

4 grade

13%

3 grade

2 grade

1 grade

18%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Lori Yonfa

The warranty company sent out 1st Action Plumbing. They came & took our $65 fee to give us a quote to fix our leaky garden tub. More than 2 months later and many calls & texts later the Plumber said this when we asked if he was ever coming:"Probably not it's really hard to schedule one job an hour away from the shop I'm trying to see what day I can get near you to your location". Finally 3 months later we hired a different plumber without the warranty & we're out $500 and our $65 fee for the Plumber that wouldn't drive back out here. We have a 3 1/2 year warranty & I feel very disappointed with this experience. I feel we should at least be refunded something because we didn't pick the original plumber that is wouldn't come out here they did. 1st Action Plumbing should be taken off their list of plumbers. I feel the warranty company should make this right.

4 years ago

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Verified Customer

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Leonora Shaw San Antonio, TX

I am having problems with my air conditioner. The repairman evaluated it, made recommendations and you chose to only do the cheaper part and my air conditioner now as another problem because all that was recommended was not done and your response time is too long. Secondly, when I signed up the representative told me that I could choose the repairman as long as they met your qualifications. That was a lie. Thirdly, when I realized that the repairman I chose was already one of your vendors, I had to argue with the representative to change status to your vendor then someone changed it back on their own and caused a lot of problems and wasted time on the phone to correct this.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

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Verified Customer

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Terry Dana Point, CA

I got Choice Home Warranty because I was sick and tired of the last home warranty company and that they wouldn't perform. The people that came to my house were extremely nice. Choice is very nice, it's just that they don't do the work. I called in with certain things that needed fixed, then when the contractor got here, he had to call up another six things, but they only let him do one. Then I have to pay $65 dollars, and I've already paid you $500 and something. I'm really disappointed. I'm was hoping that Choice turns out to be a much better company than the last one I had but so far I'm disappointed I'm sorry to say that. I had some blockages and I unblocked one drain myself. I have a friend who's a plumber and he said I needed a 75 ft drain clearance, and also that's probably why the drains in the shower and sinks were backing up occationally. It needed to completely clear out. So I called that in and also I wanted a faucet fixed and a toilet fixed. Nobody has done those yet or called me on those. They just sent someone out here to do the drains, but they only did one drain - and that was it. They said that's all they were told they could do. After I called in and filed a problem, I didn't realize that the contractors had to call and get permission to do the work. I thought they already had permission. So then they dont' do it because they're told not to. I hope my next experience will be much better.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

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Verified Customer

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Anonymous Easley, SC

False promises were made about their coverages.They have such a long wait time to get to a real live person to talk to. They don't follow through with their services. I've been receiving notifications that the equipment has been ordered from Choice to my email address and it's saying congratulations your equipment has been ordered and the technician will call you to set up a time to install. That's a bald faced lie they haven't placed the order yet. I called and asked the lady I got I said why did I get this notification if you all have not ordered the product and she says quite frankly I can't give you answer.

4 years ago

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Verified Customer

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Duane Fisher Mansfield, TX

We had an issue with our microwave and they sent someone out to fix it in a reasonable amount of time. He did a great job and left. As far as customer service, they are one of the worst. They started calling, texting and emailing me 4 months before my contact expired. The messages they left me were miss leading and fraudulent. My original sales rep ignored my phone calls, text messages, emails and even Facebook messages. Bottom line, when we needed help with an appliance repair, they made it happen. If something doesn't go right and you my to go through your sales rep or customer service, forget it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2022

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Verified Customer

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Willie b Jones jr Memphis, TN

Home choice send me a gift card for lowes 343. 00 customer service said it will take one month before I will receive the gift card one month is to long to wait for it so we when to Lowe's open up a account in my mind how to use to gift card my wife asking me every day have the card came yet so I receive the the card from my email to print out I don't have a printer so we went to show them my email Lowe's said I cannot use the gift card to pay credit card the plan I had in my use the gift card pay the balance in full cancel the lowes card now I will still pay the credit card off cancel my Lowes credit card now I got a Lowes gift card that I don't need this my second choice home warranty contract I used the 4 month plan deal contract

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Robert S Bodnar Pittsburgh, PA

We have had 2 experiences with Choice Home Warranty. (1) The first was a runny toilet, a leaky bathroom faucet, and a bathroom faucet that was sticking. It took CHW 3 visits over 3 weeks to fix the toilet, an "upcharge" of $65 was billed us to match one facet, and a very cheap model of faucet was installed for the other faucet. Very disappointing. Our second experience is happening now. Our washer stopped working. CHW said they wouldn't reapiar it, but offered us #343 toward a new washer in the form of Lowe's gift cards. We went to Lowe's & found that a comparable model would cost between $750-900 to buy. We have appealed their disappointing offer. In the meantime, we purchased another washer at another store. The appeal wisn't scheduled until next week. CHW is certainly not timelt in their response and we feel their offer was totally insuffient to meet the needs of the situation. cet, and a bathromm faucet that was sticking. It took CHW 3 trips to fix the runny toilet

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Cyndi Schacher Chicago, IL

Going to him close canceled and I was never told and I was waiting for them there is a discrepancy between who says who canceled it I just know I didn't. Next there is so much fine print and you think people aren't going to see it but after they purchase you they do know that you got all sorts of qualifications.. I had a ice tray that snapped off and you refused to fix it because you said somebody broke it and went to get ice & it broke. Not from anything I did. It never worked right and it must be putting in an angle or something like that cause it just broke and you wouldn't pay for it . It's taking you too long to find repairman for me and there's more.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Annie And Sonny Saint Augustine, FL

After we bought the policy we found out there were a lot addendums that were not covered which was really frustrating. We have a lot of issues with our house and we thought these things would be covered but they are not. When the plumber came to evaluate an issue with a leaky faucet, our claim was denied. We have to go through extraordinary means to get approved. It is not easy like it was made out to be. I am not pleased I have to dispute every claim. They only help after we threaten to pull our contract. We really don't know what is covered. I feel like I got the wool pulled over my eyes. I got ripped off. Go with another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2022

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Verified Customer

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Linda Baldwin Sun City West, AZ

Our kitchen faucet disconnected itself from the water supply line under the kitchen sink. We called Choice and they set up an appointment for two days later. My husband fixed it as best he could in the meantime. The plumber called and rescheduled for an earlier time. That was fine. He came and looked at the situation and said we needed a new faucet, but had to get approval from Choice to replace it. Then my husband was informed by telephone that it was going to cost us an extra $25.00 to replace the faucet with the same finish (brushed chrome) that we currently had. He agreed to pay that. When the plumber arrived, he installed the new faucet and told me the extra cost was $68.00. I paid it, but I looked up the cost of the faucet at Home Depot and found it costs $68.00. Also, in looking at our credit card statement it appears we paid $67.00 to the same plumbing company as a service call fee. Per our policy with Choice, that fee is supposed to be $65.00, not $67.00. So we paid for the entire cost of the faucet, plus a $67.00 service call. The faucet looks and works okay, but the flow of water is uneven and "splashes" the bottom of the sink. I think the aerator isn't working properly. All in all I found this experience unsatisfactory. I will not be renewing our Choice policy. Will go back to First American Home Warranty.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment.

Jan. 20th, 2022

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Verified Customer

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Rodney Love Farmington, MI

The reason why Choice received a poor review is because of my last claim. I had an obvious issue with a leaking garbage disposal, and I could not use my sink. I followed the process by filling the claim and a service tech came out to diagnose the issue. I paid my deductible as agreed and the tech confirmed that the disposal needed to be replaced. He notified choice of what he had to do, and he said he has a replacement unit in his truck, and he can proceed right away. The issue that I have is the claim had to be reviewed before the repair could take place even though he was already on site and he could not proceed until everything was authorized. In the meantime, I could not use my sink and he could not wait and was dispatched to another job. This is beyond acceptable because this was something that should not have taken an extensive amount of time to approve especially, while he was already on-site. If this is going to be the course of action for every claim I am going to start searching for another company.

4 years ago

Reply from Choice Home Warranty

Jan. 11th, 2022

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Verified Customer

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William Englewood, FL

We had an ice maker and the freezer had stopped working so we submitted a claim for that and it took awhile for the part to come in because of all the parts were taking a while now. The technician came finally and install the part and said to let him know if everything wasn't working properly and I found the next day that it was not working properly, it just wasn't working at all so I texted the the technician and all he said was that he was going to put an order in for another ice maker and we're still waiting here on that so I don't know what the problem is with this one. I did notice that he didn't clip two little cable ties that were holding the ice maker from moving around probably during shipping so I clipped those to come out and it still wasn't working so I guess we're going to get a new one out of it.

4 years ago

Reply from Choice Home Warranty

Nov. 16th, 2021

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Verified Customer

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Walker Albuquerque, NM

It is now almost the new year and I still have no word at all about my ice maker parts. I am paying about $15 a month for ice (In addition to my $65 service fee paid on 7 October. I would suggest that you just authorize a similar new refrigerator and let me get back to my normal routine instead of having to worry about running out of ice every week or so. It has now been almost 3 months and I'm not pleased with your service. Thinking about calling on the BBB and letting them know what's going on. I am well aware of the BS put out about shipping delays in west coast ports of Oakland and Long Beach. I doubt if that is what is holding up a simple replacement order.

4 years ago Edited December 30, 2021

Reply from Choice Home Warranty

Nov. 10th, 2021

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Verified Customer

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Robert Schott Danville, KY

I find them cumbersome. My first claim was a cracked stove top. I paid the $85 service charge for tech. The claim was denied. My 2nd claim was about my clothes dryer. I paid the $85 for the tech's first visit. He reported it was not a dryer problem, but rather an electrical one. As I had a broken bathroom ceiling fan, I added that to my next claim. I paid the $85 fee for the electrician. I've now spent $250 in service fees. I received an auto message indicating that my claim was approved and the time had been scheduled for the electrician to return and fix the problem and oh, I had to pay him another $85 service fee. At this point, I contacted Choice to ask why? They confirmed what I suspected - there would be no charge for the second visit. As I initially indicated, cumbersome at best.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Verified Customer

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JOSEPH GONZALEZ Floral Park, NY

Two months ago I got a bill from Florida Power and Light for four times what I normally per per month. I was problem. If the first technician would have done his job the first time all would have been corrected. I was told by the person watching him that he did very little. The company which you hire has to be more conscious when they provide service. I will remember this when its time to renew my contract. told that I was using power at the unit. I found it hard to believe since the only thing in service was the air conditioner and two lamps on timers. I contacted Choice to send a serviceman to check. One showed up and stated that the A/C was in working order. However, FPL indicated I was still drawing power. I asked that FPL to send someone to check the meteor. They came and said the thermostat was in working order, the A/C was working but not putting out cool air, that was the probablem

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

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Verified Customer

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Donna Bethalto, IL

I was sold on them because they told me if they couldn’t fix it, they would replace it but they haven’t come through on that original statement. We have used the warranty many times but when the furnace went out, they came and couldn’t fix it and they didn’t replace it because of rust. Nobody had talked to me about rust. They did the same thing for my water heater and air conditioner. I have been disappointed so many times. I was happy when they fixed my stove and dishwasher but I had to wait a month for my washer to get repaired because the repairman did not flip a switch for the new part so I had to have another repairman out six months later which cost me another sixty dollars.

5 years ago

Reply from Choice Home Warranty

Oct. 20th, 2021

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Verified Customer

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Gary Kelsoe Greeneville, TN

Our first covered claim was for a refrigerator ice maker. we spent $260 in fees to unqualified repairmen ( one of the them was a roofing co. ). We ended up calling a local appliance repairman ourselves and paying $240 ourselves to fix it. We were, after much haggling with your customer service people, allowed $126. to cover our expense. It took your company 2 months of our time and trouble, when we able to resolve it ourselves in 30 minutes. Your company was not readily accepted by repairmen in this area ( one repairman that was dispatched by you, at our expense, properly identified the trouble but later declined to repair it. He stated 'Lack of payment by your company was the reason'. We were, at first, declined any reimbursement because we did not follow your protocols. At some point enough runaround is enough. We should not have do your job and pay you for it.

5 years ago

Reply from Choice Home Warranty

Oct. 20th, 2021

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Verified Customer

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Jodi Franklin Pomona, NY

Water heater broke down had to replace the unit along with labor even though I have the plan that is suppose to repair or replace it I do not have the basic plan second respond had an issue with washer machine they sent someone out and not even a week later machine not working again and now I have to wait until the 21 for another repair person to come and attempt to repair it again what's the point and paying 52 dollars every month and 85 dollar service call when things are not even handled properly when they came to fix my ac I had to pay 1200 plus 350 for a part that wasn't covered with the warranty but that the whole purpose of having the total plan

5 years ago

Reply from Choice Home Warranty

Oct. 20th, 2021

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Verified Customer

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terry v armstrong Harrisburg, NC

was total surprised and disappointed with Choice team member who was assigned to my claim dealing with cash out of my GE profile refrigerator. Made one offer of $700 for a unit that was high end product with a replacement cost of $3300 dollars. This representative refused to move claim to next level of management and stated that this was their (Choice) cost to replace the unit. I told her to purchase the unit at that cost and have it delivered and she immediately stated she could not do that but the no other offer would be made. Please not that I pointed out to her that the description of the unit she referenced was a basic entry level model and my unit was high end unit.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 20th, 2021

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Verified Customer

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Matthew Washington, MO

Customer support is pretty responsive to an increase in our claims so far. We have several times where we needed to use our warranty and we filed a claim online and they sent someone to come and fix it and pretty timely manner. Most cases we've had some issues but so far it's been taken care of the most part. One Issues that has been resolved has really only been partially resolved and the specialists that they sent out, although they've been nice and professional, the company has not backed up with the professionals have recommended and so we're having continuing issues with assistance that were under warranty. They send out really great professional people and then when the professionals make the recommendations on how to do the repairs and what's required Choice doesn't really approve what needs to be done so we end up just keep having to call for more more claims. They are very attentive, but the issues aren't really being addressed once and for all.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 14th, 2021

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Verified Customer

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Sunmer Lancaster, SC

We have to call several times we don't get people and its like they don't care about what we are feeling. I called for my water heater that was was broke and waited on hold for twenty minutes until I was able to get somebody. I had to call in again and again on hold and they finally sent somebody to fix the water heater. They say that they sent me an email saying that I'd have to pay $650 out of my pocket, I never saw that email. They never asked for my consent. They just sent somebody and when the water heater was installed. The guy said you owe me $650 and that was a nightmare, because I had to pay that amount of money out of my pocket.

5 years ago

Reply from Choice Home Warranty

Oct. 14th, 2021

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Anonymous Kansas City, MO

I would not recommend the choice home warranty because everything they told me didn't work out at all, they just give me a very hard time when I need service. A while back my stove was bad. They wanted to replacethe appliance because they couldn't repair my oven and it was given the ridiculous pricing. Cut a long story short I'd have to pay for the labor to remove and install. It took me several weeks and almost two months to get a settlement from that. They told me things that they would take care of and they never did, so I had to argue and fight with them to get a decent price on that and I still didn't get the right price to replace my items.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 14th, 2021

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Kathy Brooklyn, NY

Had a few service calls. Unfortunately all in two weeks on 3 different appliances. Of the 3 (paid service fee for each), only one was partially covered. The others were not. So not only am I paying monthly for coverage and on top of that paying for service call but not covered. Coincidence? And the one that was covered service company that replaced ice makers it didn't work and when different serve an came back he noticed that it was not a new part that was installed and perhaps that's why it didn't produce ice after 24 hours which I was told it would. So a new ice maker was ordered and still waiting for parts sept to research whether in stock for scheduling of repair or whether it is in stock. Sorry fir ear full but am not happy right now,

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 27th, 2021

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Carol Templet Prairieville, LA

Because I still do not have my air conditioner repaired. I called the last week of July and I know things and situations happen. I am going to be 75 on my next birthday and this Louisiana heat is killing me. The serviceman has everything for the repairs. His father passed away then the hurricane. We all survived. I was on the list for the Friday before the hurricane but I was not told about that appointment. He said he would be up and running this past Monday and I still have no appointment. I asked for a commitment to put me ont the list and when he replied I still did not have an appointment. I have reservations as to whether I will get air any time soon.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Rohit Vankamamidi Mc Kinney, TX

I had bad experience with on claims regarding my second fridge. First I had to pay the technician $65 for the call and he came in opened the fridge parts and left it like tht saying once the claim in approved they will fix it back. But the claim was denied due to pre existing issue(which it was not) and its fine. Because of the claim being denied i have a fridge parts opened and not fixed back. Second think i was assigned a case manager for the claim being denied and I had the worst ever experience with them. First they ask you to schedule a call with them using there calendar which I did bit i NEVER receive a call from them at the scheduled time and then i get an message saying they tried reaching me. I scheduled again 2-3 more times after that again I NEVER Recived a call but i get an message saying they tried reaching me which is preposterous and pure lies.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 14th, 2021

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Chase Midland, TX

Choice did one thing well, it gave you the ability to do a reimbursement option. that was huge for us because the vendors and contractors ya'll use are sometimes terrible. I had to report the same plumbers over and over again, but if I had a plumbing problem ya'll would only send them. I was more frustrated by the fact I couldn't get any communication or help when I had issues, but when my warranty was about to expire, I got 5 calls a week and 2 emails a day from ya'll. Does that make sense? I wouldn't renew my contract with ya'll because no one wanted to help during my year of using your warranty.

5 years ago

Reply from Choice Home Warranty

Sep. 2nd, 2021

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Dean Slidell, LA

So far I have had 3 warranty claims. CHW personnel tried to deny my first claim on the leaking pipe for the washing machine. It was in the attached garage but they initially said that it wasn't in the heated/cooled square footage. They eventually took care of it after a bit of arguing. 2nd claim should be taken care of soon for the broken stovetop. 3rd claim was for a bad clothes dryer receptacle. The technician came out, took my $65, then said he'd be back with a replacement outlet. after 3 weeks of complaining and trying to track down the technician he finally came back He said he couldn't fix the problem and would have to "rig something up." I told him to leave. I hired an electrician who fixed the problem in 2 hours. Of course, CHW will not refund the $65 that I paid to the clown who initially showed up, nor will they pay for the electrician who fixed the issue even though I couldn't use my clothes dryer for 3 weeks. This company is pathetic..

5 years ago

Reply from Choice Home Warranty

Aug. 19th, 2021

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Paula Scott Portsmouth, VA

(1) CHW response to service technician. Tech had not been authorized to move forward and complete repair until I did a status update call on all of my outstanding service calls several weeks after the initial service visit. (2) I never received a full copy of the contract. When I asked for a copy, I was sent a cop of the invoice which stated all systems covered, plan monthly cost, and service tech fee amount and figured this must be their contract. But when I was denied repair/replacement of my A/C unit, they emailed me this long memo with all of these reasons per my contract of why they would not honor the repair/replacement and when I told them I never received such a contract that they seem to be quoting from, I was told I could access it from their website.....REEAALLY??!!!!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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D. Thompson Martindale, TX

We purchased an older home and the agent negated a contract with Choice. the first callout was for a commode that was stopped up. The repairman was prompt and corrected the problem. The second problem was that the hot water circulation pump was not working. The repairman failed to show 4 times at the appointed time. I insisted that they get another repairman and they did. Another problem was a stopped up kitchen sink. The repairman showed up on the appointed time and unstopped the sink. The last time a repairman was to repair the garage door opener. The repairman did a great job in locating the problem and correcting it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Worthington Grants Pass, OR

It has been 21 days since my first request to fix my washing machine. I have tried to call and have been put on ridiculous holds (or call has been dropped)to speak with someone that cannot help me. They have contracted Sears with whom I am also not pleased and will not do business with them again. Apparently the part is on either back order or not available at all. It seems to me that someone should be able to call the supplier and find out about the part. They should have just replaced the washing machine by now. Also, it is difficult to understand most of the customer service people. I think it is great to hire people with different ethnic backgrounds but to put them in customer service where they need to speak with people doesn't seem like a good idea. Obviously, I am not happy and probably will not renew with Choice Warrenty.

5 years ago

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Ellen Riley Sparks, NV

We have filed two claims. The first claim was for a dishwasher and was handled expeditiously and problem solved. The second claim was for an air conditioning problem and still is not resolved 17 days later and technician is not scheduled to come out until 9 more days. When the company gave us the option of securing our own technician as they did not have one available, we contacted the person who had installed the air conditioning unit. What followed were several back and forth from the company to us, us to the technician and then us back to the company. Choice requested a video of the problem to us which we attempted to submit several times but which there system would not accept. It wanted pictures so, even though a video was requested, it would only accept pictures. After two or three phone calls to customer service with no resolution to the problem, we gave up and asked Choice to use one of the technicians they contract with. I'm hoping this is an isolated problem and will be happy to review any future experiences.

5 years ago

Reply from Choice Home Warranty

Jun. 21st, 2021

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Lynette Perry Smyrna, DE

It's like a hit or miss with Choice. I never know what I'm going to get. I recently called for a leak in my bathroom. A plumber came out to diagnose the problem and kept postponing the time when he was scheduled to come and fix the leak. He said he would have to tear a hole in my ceiling to fix it. I called Choice to send another plumber when I got tired of waiting for him to show up. Another plumber was assigned the job. When I spoke to him on the phone he said he was coming out between 3-8 pm. He Showed up around 8:30 pm. He spent less than 5 minutes in the bathroom and said that it looks like the problem was coming from water on the flop from my shower. He collected the service fee and told me that he would be back the next day at 10:00 am. Needless to say, he never showed up and he never called either. I ended up calling a plumber that I found on the internet and he came out within 45 minutes and he fixed the leak. He didn't have to tear a hole in my living room ceiling and there wasn't a problem with my shower. I don't know where Choice is getting these people from. I won't renew my contract with Choice again.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 3rd, 2021

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Elaine West Palm Beach, FL

My experience with Choice Home Warranty is sometimes very negative, sometimes very positive. I had somebody out to fix my refrigerator once and he was so wonderful. I told him I wanted him again for my dryer and he was wonderful. Everybody else in between has not been good. They keep fixing my toilet putting plastic parts in, then in a few months they go out agian, then I have to pay another 60 dollars service fee to have more of the same parts that break and when I could have paid for my own toilet and it would have been less expensive. Their customer service is always pleasant, however, I've had some very bad experiences--not with the customer service--but with with getting competent people out here. For example, I needed to use it today. I called them at 7:30 in the morning. They said that there would be no problem sending a plumber out today and that I would receive a call. I received an automated call telling me that they're going to come March 11, when I do not have a toilet to use. So I called up customer service and I said that isn't acceptable. He said, "well that's who picked it up and if nobody else picked it up before him then that's all that's available." Well, I don't use the warranty company to book something a week in advance when I need help right away or within the next day or two--which they are supposed to provide. However, they did not. Why did they book a week out when I said that it's an emergency and I need service? So what good is a warranty company if they're not going to get somebody out here when I need them. I pay a lot of money and I could get handy man to do this and probably cover the 60 dollars fee that I pay them anyway, so why am I paying for this warranty service? I am going to seriously think of canceling. I've been with them for years and there always seems to be a problem. When there was a problem with with my air conditioner, the man didn't know how to fix it, so I called twice but that was the only company they would give me. They said I paid once and that he has to come out again--well, he didn't know what was the matter with it so why why would I want him again?--so I would have to pay them 60 dollars again to come to send somebody else out. This is not acceptable.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 16th, 2021

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David

The salesman presented a very complete and comprehensive coverage for my house with all of the electronics and appliances covered but it seems like they look for reasons to not cover rather than cover and if they do cover it, it takes a great deal of arguing and hassle back and forth to finally get that. My air conditioned compressor went out, it was less than five years old, and the technician they sent out said it was an electrical problem. I had one technician after another come to find if it was covered under the warranty. I had to pay they labor because choice decided they would not cover it. This seems to be a regular thing as it has happened with other customers as well.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Terry Knudsen New London, OH

I had very quick service on my dryer but about a month later, they would/could not even locate a service for my refrigerator and messed around for 4 days without scheduling anything even though I told them to get something scheduled now even if it is 2 weeks away it would be 2 weeks from today instead of 2 weeks from a week from now. They never did make an appointment and I had to call Sears, who came out on the dryer, and schedule an appointment for 13 days out which could have been scheduled 4 days earlier and probably my service call would have been 4 days sooner. On the first call, the service was excellent. On the second call, they have left me wanting to get a refund because I had to spend over an hour of my time to find and schedule service which is what I am paying them to do. Were it not for the warranty coverage for my refrigerator in need of repair, I would have demanded a refund immediately. As it is, I have to pay for the repair then get a reimbursement from them. Why could they not have called the exact same repair people that they used before instead of creating such a hassle for me. Again, I am giving 2 stars because the first service was definitely 5 star while I can't rate the second service lower than a 1 star.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 4th, 2020

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James Mesa, AZ

I want to share that it's very frustrating when you purchase a home warranty from them. They are relentlyess. They'll call your home phone, they will call each person's cell phone and will not stop calling you. We begged them to please stop calling us and that we would make a decision in our own time and that was the most torturous three months, ti was a nightmare. That's not a way to do proper, professional business. People can make up their own minds in their own time. Now that we have them, it's difficult to get in touch with customer support. My air conditioning broke in my house last year and it took them three months to fix it. It was a nightmare and they finally gave in and let us go outside of our warranty and get it fixed. We had to fight them.

6 years ago

Reply from Choice Home Warranty

Jul. 16th, 2020

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Chelsea

I would say make sure you read all the fine print because I was not aware that you guys, all the service calls get taken out of some total. So I wanted to cancel my warranty and I couldn't because they told me that because of the service calls I've had, I would actually owe them money or something, which is totally twisted. Once claim was for a dishwasher and we found out that the garbage disposal was wrong too so I called you guys and wanted to ad it to the dishwasher claim and the company that I was referred to did not answer any of my calls, texts, or emails for four or five days. Then they said they were going to set up an appointment and they didn't call and it was just mass confusion. I ended up paying out of pocket just to get it done.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Apr. 22nd, 2020

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Aron Romasanta

Choice Home Warranty is great for small issues. However, my wife and I had a nightmare of a situation when major issues arose (A/C Unit Replacement). I don't believe Choice offers the "Best Service" as all the scope of support for all CSR's I have spoken to is fairly limited. Furthermore, I do not believe there is anything setting Choice apart from competitors. Choice covers the same issues for about the same price. Choice does not go above and beyond and will do everything in your legal power to do what is easiest for Choice and not their customers. At this point I'm satified in having some form of home warranty, but whether it's Choice or someone else, it seems as Choice is like any other Warranty Company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Anonymous Plano, TX

We had some problems this summer with the air conditioner and I don't feel like it was handled right. The call went out on Friday and they couldn't get anyone here until Monday and it was 94 degrees in our house so we had to stay in a hotel. The gentleman that they sent out did not speak a word of english. I don't know that he knew what he was doing. He had a helper with him that was his translator and they decided it was the motor and he just reached up and cut all of the cords off without even seeing or thinking about it. Then it took him five times to put the new motor in and to get it all wired. He said everything was fine and then the air conditioner went out again in the middle of the night so he had to come back out and he wasn't happy at all about having to come back out. It took two tries to fix it and our electric bill went up thirty some odd dollars from having it run so hard to catch up with the temperature. He said he would talk to Choice Home Warranty and he obviously said nothing was wrong and they said they would not replace the part. We weren't treated right and the guy didn't know what he was doing and Choice Home Warranty did not come to us, they took this man's word that there was nothing wrong with our system. I don't know that I'm going to renew it. We've had them out here to fix the over and it's a combination microwave and convection oven and every time it goes out, they send someone out here to fix the microwave and it's not what is needed. They can never get that right and the guy that comes out doesn't work on those so we start all over again. There is a problem in communication.

6 years ago

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Phyllis Murfreesboro, TN

One experience was awful and one was great. About 7 weeks ago I called because my dishwasher quit working and 2 days later they sent a tech out and he told them what he thought was wrong with it. They said they needed to order a part and then they would be back and fixed it. They have never been back and they haven't called me. I called choice home warranty about two weeks ago and told them this so they called the vendor. They told them the part was on backorder and they'd be in the next week. That was two weeks ago. They never called me to tell me this. Another time my hot water heater went out. They sent a tech out on a friday. He came out with the part Monday and fixed it and by Monday evening I had hot water.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2019

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Richard Prescott, AZ

Had it for almost three years but I had an emergency situation with flooding in the bathroom and I waited three and half hours for them to call me back and inform they couldn't come out because the technician hurt his back and couldn't carry the equipment so I had to call another plumbing company and when I talked to choice they said I could submit the invoice for the cost of the service and I did and I heard nothing so called them and they only reimbursed me a hundred and thirty five dollars of the two hundred and ninety seven dollar invoice. They didn't help me, they made the situation worse and they are not interested in helping me only in covering themselves.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Nov. 25th, 2019

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Olukayode Washington, DC

I thought having choice would be helpful for me to have some sort of protection but I am not quite happy with the services. My AC unit was acting up and they told me it was under coverage and gave me three hundred and fifty dollars to repair it or replace it and it cost me close to three thousand dollars to repair and that was very disappointing. There have been other times when I call them over to fix something and they fix it and two months later I have to call them back. It's not quality work. I wish it were a bit more transparent with the coverage. I'd rather just pay a personal contractor the money by myself and handle it myself.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience.

We also regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 25th, 2019

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WAYNE ANDERSON

I put in a claim yesterday regarding my A/C not working, the first problem that I encountered was the fact that the loss occurred on a Friday and the appointment was set for the upcoming Tuesday. I did call Choice and talked to Rebecca and she was able to contact the vendor and arranged for the appointment to be today (Saturday). The vendor called me and we set the appt for today between 8 and 11. He does the diagnosis and reports it to Choice and then the bad news arrives. The claim has been denied due to a chemical reaction within the sealed refrigerant system that caused corrosion and a pinhole leak, (This is a common problem in closed systems) This makes the 2nd time that Choice has denied me repairs due to them not covering a refrigerant system issue, the firs was on my refrigerant. Same issue contaminated refrigerant. So now this is going to cost me almost $600.00 out of my pocket because it is not considered a covered loss. SO MY QUESTION IS HOW MANY OTHER FAILURES WILL BE DENIED BECAUSE THEY ARE NOT COVERED. This is after I bought a 3 year coverage package. So Choice, these 2 losses alone will have cost me over $1000.00 and neither were caused by me. they were failures within the system, is this the way that Choice will handle all other upcoming claims. If I have one more claim that is denied I will request a refund and look else where for a TRUE warranty resolution company that takes care of it's policy holders. By the way Rebecca was fantastic in expediting the inspection of the A/C problem. You have an excellent employee there.

6 years ago Edited September 14, 2021

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J Moore

I have had 2 claims on my AC unit this year. I learned from the first techs that came all that is ever going to be done is to piece and part it to fix. As long as you can get a part that is all they are going to do. Won't replace the unit or appliance unless you can't get a part. My AC went down on a weekend in July. I did online claim and it was going to be 3 days before they could get someone there. I called a tech I knew to come and look at it. Per CHW I was told anyone could fix and the repair was approved by their authorization dept. It took multiple phone calls of being bounced back and forth between the authorization dept and customer service I finally get something in writing that showed the repair was approved. What they neglected to tell me was that they would only reimburse so much at their rate. So i was out over 600.00 for the repair that I had to pay. You have to go with the company they send to only pay the co pay. I don't like not having a choice in who is doing the work. I was considering renewing this when it was up for renewal but for what it costs you per year, I don't think it's worth it. I will not be renewing.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 19th, 2019

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Jordan Marcus Hook, PA

Lately, I've had multiple claims for them and they've denied ever singly claim. Then it has to go to a supervisor for review and then after the supervisor refused it, they usually do a pay out but it's a pain that every single claim gets denied, even for things that are routinely covered. I'm not sure why they are in the practice of doing this, but it's super annoying. There's been multiple times when they can't use your own contractor and it's a nightmare to make your contractor call in and then make your contractor wait on hold for five minutes before they pick up. They don't want to pay for the labor of the guys that come over quick.

7 years ago

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Anonymous Scottsdale, AZ

Our refrigerator went out. A technician came out and said a part would have to be ordered to fix the refrigerator. We waited 2 weeks with food in coolers on ice. The part came and another technician said this WOULD NOT FIX THE REFRIGERATOR. We had to purchase another refrigerator and CHOICE ONLY PAID @ $700 'TOWARDS THE PURCHASE OF A NEW REFRIGERATOR" which, as you know is much more expensive. When we had FIDELITY HOME WARRENTY AND OUR MICROWAVE WENT OUT, IT WAS ONE UNIT WITH THE OVEN AND THE MICROWAVE AS ONE UNIT. FIDELITY REPLACED THE ENTIRE UNIT AT NO COST. THIS MICROWAVE AND OVEN UNIT COST $3,300! Needless to say we will not renew with CHOICE WARRENTY when it is time. We signed a 3 year contract with CHOICE. We will not renew when our contract is up.

8 years ago Edited January 3, 2024

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you for further assistance.

Aug. 10th, 2018

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Less than pleased Rick Port St Lucie, FL'

We failed to read the fine print. Our A/C system is under manuafacture warranty but it just covers parts. With the Choice Home Warranty rule that they don't cover the A/C if its under factory warranty we have paid more than $1000 for repairs not covered under the factory warranty nor Choice. Gee why did we get choice. Also we have a built in microwave that the repairmen have said needs to be replaced. Choice keeps sending a circuit panel which only works for a few days. This will be the third time we report it. They did fix the circuit breaker problem only after wasting two days to verify it wasn't the hot water heater when we told them what was wrong.

9 years ago

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Bonnie Boca Raton, FL

Dealing with their representatives has been good and bad. I was having some trouble with my dishwasher right after I purchased the policy, and they didn't want to come out because it was too soon. They finally decided to honor the policy and came out and fixed it. They actually did a good job, but the next time I called to have my refrigerator fixed. That's when I was informed they don't take care of refrigerator plumbing, so I had to go out and buy a new one. I'm afraid of calling them now because they'll probably find an excuse for not coming. Besides that, the price was good; that's actually the reason I chose them.

9 years ago

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Gilbert Fort Mohave, AZ

Their customer support is wonderful, but it just takes them a long time to answer. I currently have an ongoing claim for a washing machine that I placed over a month ago, and it took them 2 and a half weeks to come out and diagnose the problem. and it took them another week and a half to order the parts. I even went to California and came back, and the problem is still there. It's going to take them another week to make an appointment, and we'll have to go through the process again. We've lived without my washing machine for almost 2 months now. I had the same problem at another home in a different city.

9 years ago

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Verified Customer

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JS Memphis, TN

I chose to go with them after a friend told me about it. Customer support is good; they send people out to check on stuff and everything, but I don't think they live up to what they say. They say that if something goes wrong that they'll replace it but that hasn't happened. I needed to use my warranty for my stove top and they couldn't do it. It was an older stove top and they couldn't find the serial number or anything on it, so they said that they would have to replace it. But, they didn't replace it; they just sent me some money to try to cover it. A new stove top costs around $800, and all they sent me was about $230. That's not what they say in the warranty; they say we'll replace it if they can't find it or fix it; and that wasn't replacing to me.

9 years ago