Name: American Home Shield
Rating: 4.0

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Verified Customer

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Richard Winchester Bloomington, IL

Service level depends upon system being repaired.

6 years ago

Reply from American Home Shield

Hi Richard,
Your feedback is greatly appreciated!

Jun. 21st, 2020

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Verified Customer

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Steven sammons Albuquerque, NM

Took to long, took out my deductible ASAP but took almost to weeks to fix my water heater

6 years ago

Reply from American Home Shield

Hi Steven,
Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Jun. 19th, 2020

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Verified Customer

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thomas pratt Waco, TX

increased cost 36% after first year with zero claims

6 years ago

Reply from American Home Shield

Hi Thomas,
Thank you for your feedback!

Jun. 21st, 2020

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Verified Customer

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DJ Clarksville, TN

takes long time to get contractor out & sometimes they don't have best reviews

6 years ago

Reply from American Home Shield

Hi DJ,
We would like the opportunity to investigate your feedback further.

Jun. 21st, 2020

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Verified Customer

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Carol Williams Lithonia, GA

I am still waiting for a service tech o come to my house to fix a duct problem.

6 years ago

Reply from American Home Shield

Hi Carol,
I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Gregory Smith Memphis, TN

You can't reach anyone on the phone. I'm not able to get my repairs in a timely manner

6 years ago

Reply from American Home Shield

Hi Gregory,
I hate to hear about your most recent experience to have the issues repaired. I would be glad to assist and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Phil Glen Burnie, MD

Terrible service, hour long waits on phone, no replies to fb messages, no email address. Etc..

6 years ago

Reply from American Home Shield

Hi Phil,
I hate to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.

Jun. 13th, 2020

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Verified Customer

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Elenito Reyes Bakersfield, CA

Delay in Completing job request. My request has been incomplete for more than 3 months

6 years ago

Reply from American Home Shield

Hi Elenito,
We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.

Jun. 4th, 2020

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Verified Customer

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Roger and Lorie Streeter

Cost keeps increasing - value stays the same. Might cancel

6 years ago

Reply from American Home Shield

Hi Roger and Lorie,
Your feedback is appreciated and I hope the cost does not continue to increase.

Jun. 5th, 2020

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lavonneHill-wiggins Chicago, IL

customer service has language difficulties that prevent seamless transactions to take place

6 years ago

Reply from American Home Shield

Hi Lavonne,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you.

Jun. 7th, 2020

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Charlie Trigg Fort Worth, TX

We needed a new unit. Patched up job after job

6 years ago

Reply from American Home Shield

Hi Charlie,
I am glad to hear about the repair that was completed.

Jun. 6th, 2020

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Verified Customer

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James W. stewart

based on service and understanding of the request

6 years ago

Reply from American Home Shield

Hi James,
Your feedback is greatly appreciated!

May. 26th, 2020

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Verified Customer

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Dwayne Walker

Poor communication no call back to inform

6 years ago

Reply from American Home Shield

Hi Dwayne,
I would be glad to speak with you and get the issues resolved.

May. 26th, 2020

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Verified Customer

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Charles Short

They were prompt, very professional, and did a great job

6 years ago

Reply from American Home Shield

HI Charles,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 23rd, 2020

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Verified Customer

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Kevin Veitia Visalia, CA

To many patch jobs, instead of replacing he item.

6 years ago

Reply from American Home Shield

Hi Kevin,
Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.

May. 6th, 2020

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Verified Customer

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Brenda Wigginton Radford, VA

Very difficult to speak to someone with authority

6 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for your feedback!

May. 6th, 2020

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Verified Customer

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Bob San Mateo, CA

They charged me for a 2nd service call for the same problem that wasn't fixed the first time.

6 years ago

Reply from American Home Shield

Hi Bob,
I hate to hear about your less than satisfactory experience to have the issue repaired. I would be glad to speak with you and discuss the service fee charge.

Apr. 27th, 2020

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Verified Customer

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Norm Lilburn, GA

problem not resolved and did not hear back from them.

6 years ago

Reply from American Home Shield

Hi Norm,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you and discuss the repairs that need to be completed.

Apr. 28th, 2020

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Verified Customer

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YHarrison

Would not let me cancel, got laid off because of COVID-19 and they wouldn't let me cancel

6 years ago

Reply from American Home Shield

Hi YHarrison,
I hate to hear about your most recent AHS experience and the request to cancel the contract. I would be glad to speak with you to assist with a resolution.

Apr. 2nd, 2020

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Verified Customer

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G. Thomas

Too many "that's not covered" responses to justify the annual costs

6 years ago

Reply from American Home Shield

Hi G. Thomas,
We hate too hear about the non covered cost that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!

Mar. 23rd, 2020

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Verified Customer

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Jon S. Walters

Deductable or service charge to high at $75.00

6 years ago

Reply from American Home Shield

Hi Jon,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience.

Mar. 24th, 2020

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Verified Customer

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Dawnielle Commander

Good company but prices constantly change.

6 years ago

Reply from American Home Shield

Dawnielle,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Mar. 17th, 2020

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Doug

I don't feel they spend much time at the property

6 years ago

Reply from American Home Shield

My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you are still having issues or would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Verified Customer

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tracy allen

horrible customer service and having to wait too longer a service tech to call and schedule appt

6 years ago

Reply from American Home Shield

Tracy,
My name is Kim and I am with AHS' social media department.
We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received.
I hope to connect with you soon.

Mar. 17th, 2020

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Steve Pitman Largo, FL

American home shield covered my hot water heater with no issues,process was quick and efficient

4 years ago

Reply from American Home Shield

Hi Steve. Thank you so much for the positive feedback. We are so happy to know that the issue with your water heater was resolved to your satisfaction. Please continue to let us know how we are doing. Thank you for choosing AHS.

Dec. 18th, 2021

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Amelya Wilmott Owasso, OK

Horrible service, rude associates, atrocious communication. Took over 3 months and $2000 to get our air conditioner fixed. Embarrassed I gave them a penny.

5 years ago

Reply from American Home Shield

Hi Amelya. I am sorry to hear that you were not please with the service you received for your air conditioning. I would be happy to speak with you to further address this issue.

Sep. 29th, 2021

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Nadine Light Spring Hill, FL

Stay away from AHS this the worst company I have ever seen. They are stilling money from customers. Do not expect from them to repair something in your house.

5 years ago

Reply from American Home Shield

Hi Nadine. We are very sorry to hear that you are disappointed with your AHS experience. We know how important it is to have your repair needs resolved. I would be happy to speak with you to assist further regarding this matter.

Jun. 1st, 2021

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Rom Mendawi Reseda, CA

It is just not what the promise you to do! Their customer service is in a different country that they have no idea what they talk about!

5 years ago

Reply from American Home Shield

Hi Rom,
Thank you for bringing the customer service issues to our attention. We would be glad to speak with you.

Apr. 14th, 2021

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Colten Soelzer Ulysses, KS

DO NOT USE!! I wasted hours on the phone with this company it was one of the worst experiences I have ever had. They do not listen, they do not try. I am canceling ASAP.

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Mar. 24th, 2021

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gangidi reddy Buford, GA

At least 2nd attempt you guys send right Technician. He had done a great job.

5 years ago

Reply from American Home Shield

Hi Gangidi,
I am pleased to hear about the second technician that was able to correct the repair. I hope you continue to enjoy!

Mar. 24th, 2021

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Sunny Harris Orange Park, FL

I’ve had this problem several times but they finally fired the person that they keep sending over in a new person came in the service was amazing

5 years ago

Reply from American Home Shield

Hi Sunny,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you regarding the technician.

Mar. 24th, 2021

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Luciris Fisher ,

Quick service and reasonable prices. Always willing to help if I have an issue.

5 years ago

Reply from American Home Shield

Hi Luciris,
We are pleased to hear about your American Home Shield service experience and the affordable plans that we offer.

Mar. 10th, 2021

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Bill Brinkman San Ramon, CA

Very easy to work with and focused on customer satisfaction.

5 years ago

Reply from American Home Shield

Hi Bill,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jan. 15th, 2021

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Russ Fleming Wadesboro, NC

Excellent service. Quick response. Technician was fantastic

5 years ago

Reply from American Home Shield

Hi Russ,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jan. 15th, 2021

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Yvonne Fernandez Rancho Cucamonga, CA

Great customer service. Always very friendly, courteous and professional.

5 years ago

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Mujahid Ali Reston, VA

Very customer-oriented warranty company. Always on top of the repair service.

5 years ago

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Bob Curran Frisco, TX

The tech arrived and texted prior to arrival. Was quick, efficient, and polite!

5 years ago

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Amy Ertwine Pylesville, MD

They keep us informed of specials and maintenance we should perform

6 years ago

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richandsteph Oklahoma City, OK

Have a pending appliance replacement that seems to have gone into oblivion - no call, no notice, no progress after appliance deemed unrepairable by service tech

6 years ago

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Cheryl Lima, OH

They have been very helpful and responsive to my home repair needs.

6 years ago

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Victor Las Vegas, NV

The service was conducted the next day and the issue was resolving.

6 years ago

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Carlos Bogard Lake Cormorant, MS

American Home Shield has always come through when I've needed them.

6 years ago

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Paul Bergetz Algonquin, IL

No problems been using AHS for 30 years . They always send a well trained tech.

6 years ago

Reply from American Home Shield

Hello Paul, Thank you for providing us with feedback about your American Home Shield experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 17th, 2020

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UserCPC UserCPC Tucson, AZ

Fast response to assign a contractor to the case to fix our home A/C!

6 years ago

Reply from American Home Shield

Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at American Home Shield. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Aug. 11th, 2020

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Tc ,

They were able to fix my dryer in a fast and professional way.

6 years ago

Reply from American Home Shield

Hi Tc, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 22nd, 2020

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Tata Lake Forest, CA

I cancelled my request about 1 month ago because AHS twice didn't provide the connection between me and contractor. Since I haven't received 75$ back.

6 years ago

Reply from American Home Shield

Hi Tata, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.

Jul. 22nd, 2020

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Julia Lamas Yucaipa, CA

Over 10 years and 4 policies with AHS , bad phone service be prepared for 1-3 hr hold time

6 years ago

Reply from American Home Shield

Hi Julia,
Thank you for 10 years of patronage and for sharing feedback about your experience!

Jul. 28th, 2020

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Mary Jo Thrailkill

We have been with ahs for over 20 years and have always been treated ver good

6 years ago

Reply from American Home Shield

Hi Mary,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 8th, 2020

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Jon W

Required very little effort and my problem was solved in less than 48 hours

6 years ago

Reply from American Home Shield

Hi Jon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 8th, 2020

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Stephen Seiler

reliable sub-contractors / but difficult to actually speak with a live AHS agent

6 years ago

Reply from American Home Shield

Hi Stephen,
Thank you for your feedback about your American Home Shield experience!

Jul. 8th, 2020