Name: American Home Shield
Rating: 4.0

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Henry Citti Clearlake, CA

We have a problem ,k we call AMS and in no time there is someone to take care of the problem.

8 years ago

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Danny Coon Broken Arrow, OK

Great phone support. Technician was very professional and on time. Problem resolved

8 years ago

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Jill Orr Dixon, CA

Last couple of times service as been very timely and please with service representative !

8 years ago

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Rhonda Ellenwood, GA

No doubt the best home warranty. Every call I made was processed in a timely manner.

8 years ago

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Jon Seebach Saint Paul, MN

Excellent and timely support. Very experienced and professional contractors. Great services.

8 years ago

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Monica Lithonia, GA

AHS replaced my stainless steel refrigerator. Very pleased with their service. Great company.

8 years ago

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Mae Hayes Louisville, KY

I can see that better companies are being used. I have had great results with the contractors who have come out lately.

8 years ago

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Jill Weston, CT

They are terrible at responding to emergencies. If something is seriously wrong, you still have to wait 48 hours before they find someone to come. And when there is sewage in your basement that is a terrible experience!

8 years ago

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A. Johnson Richmond, VA

After having AHS for 4 months, I decided to cancel my plan. I called twice for service and both times nothing was fixed at my home. And I'm still waiting for a refund. The worst company I've ever dealt with.

8 years ago

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Anthony Barnes El Centro, CA

I have been a member of American Home Shield for 15 years now and find it to be a reasonable company.

8 years ago

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TeeDee Fort Worth, TX

AHS has a quick response when service has been needed at my home. I appreciate that very much.

8 years ago

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christy west Rowlett, TX

Every experience has been very responsive. Within a day we are able to get work done as needed.

8 years ago

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Andre R Golden Gilmer, TX

Everything is great if you do it online. If you need to talk to someone expect to be on hold for 30 minutes.

8 years ago

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Kate Speer Riverview, FL

I call, companies are sent out, even second opinions, right away. Great service!

8 years ago

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Laumont Jarmon Houston, TX

Quick and professional service. I would recommend American Home Shield to any and every home owner.

8 years ago

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Sherri Converse, TX

AHS is always looking at ways of keeping their customers satisfied and AHS has mastered that loyalty. Thanks AHS!

8 years ago

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CARLTON SEALS Bessemer, AL

# of vendors using service needs improving (espically for a/c repairs) Quality of vendors providing service needs to improve

8 years ago

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Jeffrey Cary, NC

They are quick to respond and never any hassles, even when something needs to be replaced.

8 years ago

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Annette Jones Chesapeake, VA

I don't like it, every years warranty go up and every time you call to put a ticket is always something. I'm thinking of canceling and get different company.

8 years ago

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Mary Budny Thousand Oaks, CA

For the past 4 years America Home Shield service has been awful-the quality of work done has been incomplete, caused other problems, and well-over $12,000 out of my own pocket!

8 years ago

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Edward Bravo North Las Vegas, NV

They failed to help me when a service person they contracted charged me cash for service but did not do any work. He left my property and refused to answer my calls and so did AHS.

9 years ago

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Joseph Hinchliffe Philadelphia, PA

Customer service is excellent...!!! Very professional and friendly contractors.

9 years ago

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dan melucci

So far all our claims were satisfied quickly, professionally and to our complete satisfaction.

9 years ago

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Alison Hickman Bethesda, MD

Tenant's dryer has been broken for a month and a half. Non responsive from company.- two repairmen, no fix, several days go by between parts being ordered or authorization for next step.

9 years ago

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Patrick Snyder

Absolutely horrible , did not repair my a/c the unit is 25 years old , Homeshield said is was due to it being dirty.The unit is25 years old.Total rip-off....have been with the company 10 plus years...

9 years ago

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Cesar Silva

Issue was never resolved. AHS said damage was from someone actually damaging toilet when I have never touched. Will not recommend you guys and will make sure everyone knows about your customer service.

9 years ago

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PATRICIA PURSLEY

I have spent 4 hours trying to get through to these people. The company they recommended is horrible. It has taken literately a month to get a simple leak from our refrigerator's water dispenser fixed.

9 years ago

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Jim B Austin, TX

Erroneously said issue was pre-existing condition and denied payment then impossible to contact to resolve ... by design?? Owned by ServiceMaster. Contacted executive office and issue was quickly resolved.

9 years ago

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Julia UP Naples, FL

Just signed up for our new home warranty The guy was patient and walked me through everything till all my questions were answered, so far so good.

4 years ago

Reply from American Home Shield

Hi Julia. Thank you for taking time to provide feedback of your experience with our company so far. We are very happy to know that your questions were answered. We look forward to being your home warranty company and providing you with great service.

Dec. 18th, 2021

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Belsy Franco Columbia, SC

I have used this company for many years excellent customer service works very fast with claims, highly recommended

4 years ago

Reply from American Home Shield

Hi Belsy. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service. We are very happy to know that has been your experience over the years. Thank you for trusting AHS.

Dec. 15th, 2021

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Juanita Morrison Columbus, OH

I contacted American Home Shield for a quote. They offer a nice warranty package, but it is a little too pricey for my budget. Customer service representatives were helpful.

4 years ago

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Heidi Grosowky Cleveland, OH

AHS gives you peace of mind that major repairs will be covered, when something breaks in your home. They work with longtime, local installers.

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Heidi,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 29th, 2021

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Tom Pleasant Grove, UT

This is a very comprehensive home warranty that is easy to make a claim with and they deal with very reputable repairmen that come out quickly.

8 years ago

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Verified Customer

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Seetharama

Worst company to work with. All approved vendors in their list is not that professional

4 years ago

Reply from American Home Shield

Hi Seetharama. Thank you for your feedback. I do hate to hear that you have not been pleased with our vendors. I would be happy to speak with you to discuss any unresolved issue.

Apr. 15th, 2022

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Verified Customer

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Koeby Johnson

Process is too delayed for repairs and Cash in liew is not fair via industry costs.

4 years ago

Reply from American Home Shield

Hi Koeby. Thank you for your feedback. I do hate to hear that the process was delayed and you not pleased with the cash in lieu offer. I would be happy to speak with you to discuss your concerns.

Apr. 15th, 2022

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Verified Customer

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Linda

The cost keeps going up every single year.

4 years ago

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Verified Customer

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Rose🌹 HenryAlvarez

I've been trying to get an electrician appt for my switches for almost 2mos.

4 years ago

Reply from American Home Shield

Hi Rose & Henry. Thank you for taking time to write a review. I am sorry to hear that you have been trying to get electrical service for 2 months. I would be happy to speak with you to address this issue further.

Apr. 9th, 2022

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Verified Customer

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Linda A Wilson

Customer Service was extremely poor. There was no follow-up as promised.

4 years ago

Reply from American Home Shield

Hi Linda, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist. Please provide your AHS contract number or property address.

Apr. 13th, 2022

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Verified Customer

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Anthony Cheng

been waiting for a follow-up with nothing so far.

4 years ago

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Verified Customer

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Joseph David Brocchini

The service fee of a 100 dollars is to much.

4 years ago

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Verified Customer

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Larry Beale

Always have some excuse not to pay, made several requests for service and was denied

4 years ago

Reply from American Home Shield

Hi Larry, I hate to hear about the poor customer service experience that occurred with AHS. I would be glad to speak with you to assist.

Apr. 13th, 2022

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Verified Customer

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Katrina holmes

Poor customer service. They left stuff unfinished and lied about what the problem was.

4 years ago

Reply from American Home Shield

Hi Katrina, I hate to hear about the issues that you have experienced. I would be glad to speak with you to reach a resolution. Please provide your AHS contract number.

Apr. 14th, 2022

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Verified Customer

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Carlee J Finucan

Used them twice and now I have more issues than I began with and a big ugly hole in my wall

4 years ago

Reply from American Home Shield

Hi Carlee, I hate to hear about the communication issues that have been experienced. I would be glad to speak with you to reach a resolution.

Apr. 13th, 2022

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Verified Customer

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Charles Davis Hampton, VA

My service was not resolved no one will call me back in a timely manner to explain

4 years ago

Reply from American Home Shield

Hi Charles. Thank you for your feedback regarding your repair experience. I am sorry to hear that your service issue was not resolved. I would be happy to speak with you to address this matter further.

Mar. 31st, 2022

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Verified Customer

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Kathy West Palm Beach, FL

Communication is difficult, scam/incompetent contractors JET mobile

4 years ago

Reply from American Home Shield

HI Kathy, I hate to hear about the delay in service experienced with AHS. I would be glad to speak with you to assist with a resolution. Please provide your AHS contract number. Pleas provide your AHS contract number or property address.

Apr. 14th, 2022

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Verified Customer

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Jeffrey Bindner Twin Peaks, CA

3 weeks to fix a plumbing leak problem.charged me additional $475next available appointment April 1

4 years ago

Reply from American Home Shield

Hi Jeffrey. Thank you for taking time to write a review. I am sorry to hear your plumbing issue has not been resolved. I would be happy to speak with you regarding this matter.

Mar. 31st, 2022

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Verified Customer

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Pete and Kay Borda Bakersfield, CA

The check we received was very slight compared to the replacement cost .

4 years ago

Reply from American Home Shield

Hi Pete and Kay. Thank you for providing feedback regarding your cash in lieu. I am sorry to hear you felt the check was not enough. I would be happy to contact you to discuss this matter further.

Mar. 31st, 2022

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Verified Customer

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Velma Hunter Calumet City, IL

They send anyone to your home, I complained and all they have come with excuses not resolutions

4 years ago

Reply from American Home Shield

Hi Velma. Thank you for taking time to provide feedback on your service experience. I am sorry to hear that the problem has not been resolved. I would be happy to speak with you to address this matter further.

Mar. 23rd, 2022

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Verified Customer

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Tonyetta Covington, GA

Issues with customer service representative

4 years ago

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Verified Customer

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Jeanne Exum Waldorf, MD

Every year they raise the prices and the service gets worse.

4 years ago

Reply from American Home Shield

Hi Jeanne, I hate to hear about your unprofessional experience with American Home Shield. I would be glad to speak with you to address the issue.

Mar. 23rd, 2022