Name: American Home Shield
Rating: 4.0

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Verified Customer

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Don

Tech had to revisit the site for the same problem,

6 years ago

Reply from American Home Shield

Hi Don,
Thank you for your feedback. I would be glad to speak with you if you are still in need of assistance.

May. 26th, 2020

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Verified Customer

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John TRACY

Problem not solved fan not replaced service listed as completed waited on phone pvr 50 minutes with no answer

6 years ago

Reply from American Home Shield

Hi John,
We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.

May. 25th, 2020

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Verified Customer

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Bob W

good coverage and courtious, professional associates

6 years ago

Reply from American Home Shield

HI Bob,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 25th, 2020

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Verified Customer

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David Thompson

Time lag in getting me the disposition of my claim.

6 years ago

Reply from American Home Shield

HiDavid,
Your feedback is greatly appreciated!

May. 22nd, 2020

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Verified Customer

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Steven Wagner

Had to pay $1150 to get a new water heater installed

6 years ago

Reply from American Home Shield

Hi Steven,
I hate to hear about the non covered cost associated with the repair. I would be glad to speak with you about the repairs.

May. 26th, 2020

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Verified Customer

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Wiley

Paid my $100.00 deductible to have my refridgerator checked out for loud noices and occasional freeze up ice maker

6 years ago

Reply from American Home Shield

Good morning Wiley,
We understand your disappointment about the service fee paid. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.

May. 20th, 2020

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Verified Customer

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Roy Omoto

Good service at a very reasonable job fee.

6 years ago

Reply from American Home Shield

Hi Roy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We hope you continue to enjy the ease of cost that AHS provides.

May. 20th, 2020

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Verified Customer

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Bruce Peterson

No push back, just clarification and great options.

6 years ago

Reply from American Home Shield

Good morning Bruce,

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

May. 26th, 2020

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Verified Customer

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Douglas Serdinia

The process from start to finish was helpful

6 years ago

Reply from American Home Shield

Hi Douglas,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

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Verified Customer

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Debbie Tumis Hallettsville, TX

they are fast on some of the repair calls.

6 years ago

Reply from American Home Shield

Hi Debbie,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 6th, 2020

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Verified Customer

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med Philadelphia, PA

AHS is always there when I request for service.

6 years ago

Reply from American Home Shield

Hi Med,
It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.

May. 6th, 2020

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Verified Customer

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Robert Thompson Columbia, SC

Service was good, job was completed to my satisfaction.

6 years ago

Reply from American Home Shield

Hi Robert,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

May. 8th, 2020

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Verified Customer

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Debra Inglewood, CA

Had to request second evaluation before repairs could be done.

6 years ago

Reply from American Home Shield

Hi Debra,
Thank you for sharing your feedback with American Home Shield. I would be glad to speak with you about your most recent service experience.

Apr. 28th, 2020

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Verified Customer

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Narayana S Centreville, VA

The services provided were professional and quick.

6 years ago

Reply from American Home Shield

Hi Narayana,
I hope continue to enjoy a prompt and professional experience with American Home Shield!

Apr. 28th, 2020

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Verified Customer

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Stephanie Hixson, TN

Overall, quality contractors and timely service

6 years ago

Reply from American Home Shield

Goodmorning Stephanie,
Thank you for the kind rating! We’re so happy to hear that you have enjoyed American Home SHield and the contractors we provide.

Apr. 28th, 2020

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Verified Customer

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Sue

Phone customer service is very difficult due to broken english operators.

6 years ago

Reply from American Home Shield

Hi Sue,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 20th, 2020

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Verified Customer

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JV

I have had three service calls. Two 5 star and one 1 star.

6 years ago

Reply from American Home Shield

Hi JV,
We are pleased to read your feedback about your AHS experience and hope you continue to enjoy!

Apr. 21st, 2020

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Verified Customer

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Angie

It takes days to get service- when they show it is usually a Good job.

6 years ago

Reply from American Home Shield

Hi Angie,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 21st, 2020

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Verified Customer

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Lulu

Quick response to our repair request and resolution!

6 years ago

Reply from American Home Shield

Hi Lulu,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

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Verified Customer

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S Williams

They were always on time ad did a fast and efficient job.

6 years ago

Reply from American Home Shield

Hi S. Williams,
Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 20th, 2020

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Verified Customer

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Alice Principe

So far I've had two repairs after each repair my monthly payment goes up.

6 years ago

Reply from American Home Shield

Hi Alice,
I hate to hear about the payment increases. I would be glad to speak with you and discuss the issue that has been experienced.

Apr. 21st, 2020

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Verified Customer

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Carol Ulmer

Always prompt responses to service requests

6 years ago

Reply from American Home Shield

Hi Carol,
We hope you continue to enjoy the fast response and knowledgeable repairs!

Apr. 21st, 2020

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Verified Customer

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Tajamah Pippen

Because the very 1st time I needed them they didn't cover the job.

6 years ago

Reply from American Home Shield

Thank you for providing your feedback. I hate that were were not able to cover your repairs under the terms of the contract and I hope this does not discourage you from reaching out to us in the future.

Apr. 17th, 2020

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Verified Customer

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Scott Winrow

They closed one of my service requests before the work was completed

6 years ago

Reply from American Home Shield

Hi Scott,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Apr. 17th, 2020

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Verified Customer

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Leah

Promptness, courteous, somewhat affordable

6 years ago

Reply from American Home Shield

Thanks for your feedback!

Apr. 17th, 2020

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Verified Customer

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Gina

Some of the companies they have on call are not the best.

6 years ago

Reply from American Home Shield

Hi Gina,
Thank you for sharing your concerns with AHS. I would be glad to speak with you and discuss your experience.

Apr. 2nd, 2020

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Verified Customer

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Michael Fields

They have been responsive to all my needs

6 years ago

Reply from American Home Shield

Hi Michael,
Thank you for sharing your feedback with us about your most recent AHS experience. We hope you continue to enjoy!

Apr. 2nd, 2020

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Verified Customer

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Cathy

They don't make sure right people services you. They don't stand by the product of the warranty.

6 years ago

Reply from American Home Shield

Hi Cathy,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 23rd, 2020

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Verified Customer

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Michael Sanders

Good company, but sometimes have shady contracts

6 years ago

Reply from American Home Shield

Good afternoon Michael,
Your feedback is more than appreciated and we ope you continue to enjoy American Home Shield!

Mar. 24th, 2020

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Verified Customer

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Sherri Sanchez

the prices keep raising every year otherwise I would give them a higher rating

6 years ago

Reply from American Home Shield

Hi Sherri,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 24th, 2020

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Verified Customer

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Adele Singer

The waiting time to arranhe an appointmenrt for service is way too long!

6 years ago

Reply from American Home Shield

Hi Adele,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Mar. 10th, 2020

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Verified Customer

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Desiree Williams

When I called the person I spoke to did not understand that I needed help right away

6 years ago

Reply from American Home Shield

Hi Desiree,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you.

Mar. 10th, 2020

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Verified Customer

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Wanda Zimmerman

Trouble with installation, the company they hire for their appliance installations is terrible.

6 years ago

Reply from American Home Shield

Hi Wanda,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you about the appliance installation.

Mar. 10th, 2020

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Verified Customer

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Allen

Thus far They have been expeditious and responsive

6 years ago

Reply from American Home Shield

Hi Allen,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 5th, 2020

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Verified Customer

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Chuck Satterthwaite

Fast response time when I contacted them with my problem.

6 years ago

Reply from American Home Shield

Hi Chuck,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 5th, 2020

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Verified Customer

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Anonymous

Some items I believe should be covered, but they are not.

6 years ago

Reply from American Home Shield

Hi,
Your feedback is more than appreciated and will help us continue to improve our AHS service!

Mar. 5th, 2020

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Verified Customer

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Cornelius Van Wyk

Their customer service is far below standard - and they are not eager to correct the problem satisfactory

6 years ago

Reply from American Home Shield

Hi Cornelius,
Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.

Mar. 5th, 2020

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Verified Customer

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Amanda

Some of the companies they contract with are not reliable.

6 years ago

Reply from American Home Shield

Hi Amanda,
Your feedback will continue to help us improve. We hope you continue to enjoy!

Feb. 25th, 2020

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Verified Customer

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gary scheifley

fast action to resolve my problems and courteous help

6 years ago

Reply from American Home Shield

Hi Gary,
Your feedback is more than appreciated at American Home Shield! We hope you continue to enjoy a great customer service experience and fast repairs!

Feb. 26th, 2020

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Verified Customer

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Diana Thompson

Easy to request service and quick response time to request.

6 years ago

Reply from American Home Shield

Diana,
I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!

Feb. 14th, 2020

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Verified Customer

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Schantell

Timely, efficient, and great customer service.

6 years ago

Reply from American Home Shield

Hi Scantell,
It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Stephanie Slate

Problem resolution with good contractors

6 years ago Edited September 14, 2021

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Verified Customer

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susan stevenson

American home shield gets the work done for a fair price

6 years ago Edited September 14, 2021

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Verified Customer

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Teresa Cogswell

Service fees keep going up AND monthly fees.

7 years ago Edited September 14, 2021

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clifford bryant Gainesville, FL

Its been over 5 months since I started trying t get my fridge repaired, several parts have been replaced, and still nothing. As soon as my one year contract is up, American Home Shield is toasted.

4 years ago

Reply from American Home Shield

Hi Clifford. Thank you for letting us know the issue with your refrigerator has not been resolved. I hate to hear it has been over 5 months. I would be happy to speak with you to address this matter further.

Mar. 28th, 2022

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Oroville Grocery Outlet Placerville, CA

My family has been without a working fridge now for 5 months while American Home Shield keeps telling me the parts are on order. The are never coming and just want me to forget my claim. This company is such a joke!!!

4 years ago

Reply from American Home Shield

Hello. Thank you for bringing this matter regarding your refrigerator to our attention. I am sorry to hear you have been without your appliance for 5 months. I would be happy to speak with you to assist with resolving this issue.

Mar. 10th, 2022

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G S Fort Worth, TX

Easy to work with, easy to fill out claim form. A little more pricey versus others

5 years ago

Reply from American Home Shield

Thanks for sharing.

Apr. 5th, 2021

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Joshua Carter Houston, TX

The electrician was great! Super knowledgeable and willing to share knowledge. Great experience

5 years ago

Reply from American Home Shield

Hi Joshua,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Mar. 16th, 2021

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sheretta Anderson Biloxi, MS

Friendly, prompt and excellent communication between homeowners and contractors!

5 years ago

Reply from American Home Shield

Hi Sheretta,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Feb. 8th, 2021

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Roxie Bureman Washington, MO

Once AHS knew that our washer was not fixable, it was a quick process to order a new one. Just waiting on delivery!

5 years ago