Name: American Home Shield
Rating: 4.0

check_circle

Verified Customer

star star star star star

Pat

Quality service, fair price. Usually good service techs.

6 years ago

Reply from American Home Shield

I am glad your warranty is working out good for you. Let us know if we can be of assistance. Take Care!

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star

Rosemary

Have had no problems and have been prompt

6 years ago

Reply from American Home Shield

Rosemary,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star

Pam Videen

I received excellent service from the electrician.

6 years ago

Reply from American Home Shield

Pam,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Feb. 14th, 2020

check_circle

Verified Customer

star star star star star

D Capifali

Quick service. Professional and easy to deal with

6 years ago

Reply from American Home Shield

Hi D Capifali,
It is always great news to hear about customer experiences and the repairs that are completed in a timely manner.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star_border star_border

Danny Wakatani

Some employees don't soak very good English; it's nearly impossible to get a hold of a supervisor

6 years ago

Reply from American Home Shield

Hi Danny,
Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star

Bruce Wright

coverage ease of submitting claims assigned technicians

6 years ago

Reply from American Home Shield

Hi Bruce,
It is a pleasure to hear that you have enjoyed the contractors that have serviced you home repairs.

Feb. 4th, 2020

check_circle

Verified Customer

star star star star star

Chavala Wilson

Quickly resolve issues and are professional

6 years ago

Reply from American Home Shield

Hi Chavala,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

m.wike

very prompt to send someone to fix the problem

6 years ago

Reply from American Home Shield

Hi,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star_border

James

The process to get someone out takes several days (almost week)

6 years ago

Reply from American Home Shield

Hi James,
Your feedback is more than appreciated to help us improve our service at AHS!

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Calvin Tangah

Good job and customer service. Their follow up is great and thier services

6 years ago

Reply from American Home Shield

Hi Calvin,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star_border

Barry D.Young

Last visit only one item was addressed not the two i put claim in for

6 years ago

Reply from American Home Shield

Hi Barry,
Your feedback is more than appreciated. I would be glad to speak with you and get the second claim resolved.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

Richard White

They replace what they can't have fixed, no questions asked

6 years ago

Reply from American Home Shield

Hi Richard,
I am glad to hear about the replacement that was completed by American Home Shield.

Jan. 27th, 2020

check_circle

Verified Customer

star star star star star

Pauline Walton

Good, timely service. Good service tech.

6 years ago

Reply from American Home Shield

Good morning Pauline,
I am pleased to hear about your service experience with American Home Shield. I hope you continue to enjoy the technicians we provide.

Jan. 17th, 2020

check_circle

Verified Customer

star star star star star

Kathy

Overall they handle any problem quickly.

6 years ago

Reply from American Home Shield

Hi Kathy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 17th, 2020

check_circle

Verified Customer

star star star star star_border

Tim Phoenix, AZ

took care of my issue on a timely basis. the repair went well

6 years ago

Reply from American Home Shield

Good morning Tim,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.

Jan. 14th, 2020

check_circle

Verified Customer

star star star star star

Terri Vanskike

Very reliable about getting problems fixed.

6 years ago

Reply from American Home Shield

Hi Terri,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Timothy Schaaf

Prompt service and experienced repair employees

6 years ago

Reply from American Home Shield

Hi Timothy,

I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.

Jan. 7th, 2020

check_circle

Verified Customer

star star star star star

Cecilia

They send quality people to fix my stuff.

6 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star

Josefina Quirarte

Because they are a good company. Great costumer service.

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Josefina,
Thank you for the wonderful review and for taking the time to share your feedback with AHS. Our priority is customer service and we are ecstatic that we met that mark!

May. 20th, 2020

check_circle

Verified Customer

star star star star star

Anne-Marie Nataro

Made the repairs, did not keep looking for stuff to add.

7 years ago Edited September 14, 2021

check_circle

Verified Customer

star star star star star

Vega White

Never had a problem with them. Always prompt replies.

7 years ago Edited January 3, 2024

star star_border star_border star_border star_border

Paul Rivera Reno, NV

Stay AWAY!!! This company has the worst service in the world. Complete theft. Their policies are to keep billing you even when you sell your home and cancel. Then they tell you they can't do anything about refunding the money. They Keep auto-drafting because it's their policy. DO NOT GET American Home Shield.

4 years ago

star star_border star_border star_border star_border

Sergey Conroe, TX

AHS simply refused to repair the sewer toilet pipe that was damaged due to the normal wear and tear for over 20 years (home was build in 1996), they charged me $75 for 2 times for the plumber who just came and observed the pipe and did nothing

4 years ago

Reply from American Home Shield

Hi Sergey. Thank you for taking time to let us know about your service experience with the plumbing. I am sorry to hear that you were not pleased with the outcome. I would be happy to speak with you to address this matter further.

Mar. 22nd, 2022

star star star star star_border

rhonda richerson Troy, OH

Service is great with American home shield, but their customer service is terrible. I can never get an American speaking person

4 years ago

star star_border star_border star_border star_border

Mojo Amani Baraka Acworth, GA

did not want to rate them, but it is asking me to. have been getting the run around since November 2021 and stove and dishwasher still in not fixed and it is 2/2022. Customer service is not consist with notes, contacting customers, or even communication among themselves. no resolution other than still waiting for approval or for parts. smh

4 years ago

Reply from American Home Shield

Hi Mojo. Thank you for letting us know about your service experience with your appliances. I am sorry to hear that issue has not been resolved. I would be happy to follow up with you to address this matter further.

Feb. 15th, 2022

star star_border star_border star_border star_border

Sabrina Kimball Tampa, FL

I was literally hung up on. I have no heat. It’s February. Although repairing my furniture requires a “modification,” AHS won’t pay this cost because they don’t pay for modifications. Don’t fall for the “$75 repair” scam.

4 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for taking time to write a review about your service experience. I am sorry to hear that we did not meet your expectations. I would be happy to follow up with you to discuss this matter further.

Feb. 7th, 2022

star star_border star_border star_border star_border

Brenda Gillespie Oklahoma City, OK

I have had to call them twice for the same issue. The first time they sent out On time plumbing and they did not solve the issue which has forced me to call them again and this time I can’t even get any one to come and deal with the situation

4 years ago

Reply from American Home Shield

Hi Brenda,
I hate to hear about the delay in service that was experienced to have the plumbing issue repaired. I would be glad to speak with you to assist.

Nov. 26th, 2021

star star star_border star_border star_border

Jeanne McDonald Chicago, IL

I have been a customer for about 27 years. We have had some good experiences, some no so good. Right now, we are on day 17 of waiting for repairs to our central AC with no end in sight.

5 years ago

Reply from American Home Shield

Hi Jeanne,
Thank you for bringing the AC delay to our attention. I would be glad to speak with you to get the issues resolved.

Aug. 27th, 2021

star star_border star_border star_border star_border

Justin Lahman Dixon, IL

Terrible company that doesn't get anything done. I'm waiting over 8 weeks for a new A/C unit. I was told it would take 2-3 weeks. They never call back and very rarely speak English. Also work from home with chickens in the background. AVOID AT ALL COSTS!!

5 years ago

Reply from American Home Shield

Hi Justin. Thank you for expressing your concerns regarding the repairs for your air conditioning. I hate to hear that you have been without your air working for 8 weeks. I would be happy to speak with you and assist with a resolution to this issue.

Aug. 23rd, 2021

star star_border star_border star_border star_border

Molly Termorshuizen Dover, NH

We have had a very bad experience with AHS. We have been customers since 2007; however, we have been dealing with a broken central AC unit for 2 months now. AHS has delayed approving an independent contractor since there are only 2 approved contractors in my area in NH. We will be filing a complaint with the state of NH insurance department.

5 years ago

Reply from American Home Shield

Hi Molly. Thank you for expressing your concerns about the experience with your air conditioning service. I am sorry to hear the problem still has not been resolved. I would be happy to speak with you to address this issue further.

Aug. 16th, 2021

star star_border star_border star_border star_border

Kevin Kinney Howell, MI

DO NOT USE! They will tell you a request will be covered and the technician they send out will not fix it. They will scam you out of your deductible and still leave you with the repair. You are better off calling a repair service yourself rather than getting scammed by this company.

5 years ago

Reply from American Home Shield

Hi Kevin. Thank you for expressing your concerns regarding your warranty coverage. I am sorry to hear that you feel that you were scammed. I would be happy to speak with you and assist with a resolution to this matter.

Aug. 11th, 2021

star star_border star_border star_border star_border

Sean Kelley Bethesda, MD

Probably the worst customer service. Their strategy appears to be how to not do service while collecting your money. It is amazing how bad they are at their job. I think they spend more on marketing than actually helping their customers to drown out how bad they really are. Stay away!!!!

5 years ago

Reply from American Home Shield

Hi Sean,
Thank you for bringing the delay to our attention. I would be glad to speak with you to assist with a resolution of the issues. Please provide your AHS contract number or property address.

Jul. 21st, 2021

star star_border star_border star_border star_border

joe goodman Montclair, NJ

Customer for over 25 years, but can't get a refrigerator repaired. Needs same water line repair for 3 months with leak on kitchen floor. Technicians out to repair 7 times with same result. Not fixed and still leaking. AHS will not consider replacing the unit. I have to have half my wooden floor replaced because of the leak that no one can fix.

5 years ago

Reply from American Home Shield

Hi Joe. I am very sorry to hear that your repair issue has not been resolved. I would be happy to speak with you and assist with a resolution to this matter.

Jul. 23rd, 2021

star star_border star_border star_border star_border

Totally Dissatified San Jose, CA

Terrible. AC went out EIGHT weeks ago, and they have yet to resolve the issue. They don’t return calls, or communicate, and their contractor of choice is even worse The temperature had been 100-115 for weeks, and they don’t even care! I wouldn’t recommend them to anyone!

5 years ago

Reply from American Home Shield

Thank you for letting us know the problems you are having with repairing your air conditioning. I can see why this would be upsetting. I would be happy to speak with you and assist with a resolution.

Jul. 20th, 2021

star star_border star_border star_border star_border

Christine Jones City of Saint Peters, MO

I pay $50 per month and paid an extra $100 for someone to look at my washing machine. Sears was supposed to show up between 12 and 4 pm yesterday and they never showed up. No one called. They sent seven text messages with links that did not work (my phone works fine) and rescheduled for 2 1/2 weeks from today! This has been a nightmare.

5 years ago

Reply from American Home Shield

Hi Christine,
I hate to hear about your most recent AHS service experience. I would be glad to speak with you to get the issues resolved.

Jun. 14th, 2021

star star_border star_border star_border star_border

Wade67 San Jose, CA

canceled within 3 days and still have not received a refund , thats been 8 months ago . Every time I call , the people in customer service , forget how to speak English. Now trying to get my money back, has been more challenging than it should be . I've never used their services and they are trying to take me to collections. Beware

5 years ago

Reply from American Home Shield

I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.

Apr. 13th, 2021

star star_border star_border star_border star_border

Ishtar Oushana MD Palmdale, CA

The worst experience ever. We had it for one year. Had a horrible experience with a heater that needed to replaced, the contractors sent to our home were the worst and we filled complaints but nothing was solved for us. $1560 out of our pocket later and the most irresponsible customer service ever, we had it and canceled our policy for good.

5 years ago

Reply from American Home Shield

Hi Ishtar,
I hate to hear about the denial cost that was paid to have to the repair completed. I would be glad to speak with you to get the issues resolved.

Apr. 13th, 2021

star star star star star

Nicol Marshall Portland, OR

It is really helpful to be able to request service online and get frequent updates on the status of the contractor.

5 years ago

Reply from American Home Shield

Hi Nicol,
Thank you for sharing your feedback about American Home Shield and the online portal to update your request.

Mar. 18th, 2021

star star star star star

CoasterRider Show Low, AZ

American Home Shield is a fabulous service. They are quick to have reliable companies come to your home for repairs.

5 years ago

Reply from American Home Shield

Hi,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Feb. 26th, 2021

star star star star star

Paul Adamian Geneva, IL

AHS dispatched TMD, replaced the water heater in two days! Totally happy with our experience, I highly recommend both!

5 years ago

Reply from American Home Shield

Hi Paul,
Our goal is to provide you with excellent service in a timely manner. It is a pleasure to hear about the quick turn around and water heater repairs that were completed.

Feb. 16th, 2021

star star_border star_border star_border star_border

Jennifer Tyus ,

Refrigerator claim 8/8/20. I had to do myself they didn’t fix it. Dishwasher claim 12/21/20 still not fixed. 2/6/21 water heater still no hot water in 6 degree weather. Filed a complaint with the BBB and Consumer Affairs. $1038 gone + another $500 to plumber for things not covered if it ever gets fixed.

5 years ago

Reply from American Home Shield

Hi Jennifer,
I was able to locate your AHS account regarding the issues that you have experienced with AHS. I would be glad to speak with you to get the issues resolved.

Feb. 16th, 2021

star star star star star

Marlys Jones Lincoln, NE

Always a timely response from a knowledgeable service provider. Have always repaired my appliances without question.

5 years ago

Reply from American Home Shield

Hi Marlys,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Feb. 3rd, 2021

star star star star star

Gilbert Coleman Blackwood, NJ

American Home Shield has proven to be trustworthy in resolving my issues in a prompt, and professional manner.

5 years ago

Reply from American Home Shield

Hi Gilbert,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jan. 22nd, 2021

star star_border star_border star_border star_border

Makram Mekheil Carrollton, TX

I want to give them 0 star, after making one service call, and receiving no service, ending up canceling with them after several stressful call to dishonest and misleading customer service. This company has one good thing, you can CANCEL ANY TIME and if I have to buy a home warranty again, it will never be American Home Shield

5 years ago

Reply from American Home Shield

Hi Makram,
I hate to hear about your most recent experience to have the furnace repaired. I would be glad to speak with you and get the issues resolved.

Jan. 19th, 2021

star star_border star_border star_border star_border

Margaret Barber Springdale, AR

30 days to fix the heater Came to door without calling first Didn’t have a mask on—until I asked him to get one on before coming in Didn’t identify himself until I asked No identification on the vehicle he drove. Didn’t explain anything. Left trash on floor from work.

5 years ago

Reply from American Home Shield

Good morning Margaret,
I hate to hear about your most recent AHS experience and the heater repairs that have not been completed.

Jan. 21st, 2021

star star_border star_border star_border star_border

meme addict ,

Took 4 months to try to fix my fridge. Then closed the service request without fixing it. No email support offered. No chat support offered, you need to call in every time. Refused to let me talk to a manager when calling in. More than happy to have an endless string of ongoing repairs, will never admit that the entire unit needs to be replaced.

5 years ago

star star_border star_border star_border star_border

JOHN M CAMPBELL ,

When a company raises its' rates in the middle of your contract & blames it on their vendor, it's time to stop doing business with them. What is the point of having a yearly contract if it can be amended without informing the customer? After being a loyal customer for 10 years, this is inexcusable.

5 years ago

star star_border star_border star_border star_border

Adam L Hillsboro, OR

They took money from me for a job, they never completed the job and I never got reimbursed for the money I paid. I've spent countless hours on the phone with them and can get nowhere with them. I will NEVER use this service again. STAY AWAY!!!

5 years ago

star star_border star_border star_border star_border

Dwayne Shavers Newark, DE

I have over 2500 sq ft home with a 80 gallon hot water tank. AHS will only replace a my 80 gal with a 50 gal . It is going on 2 weeks waiting on customer service to provide details and compensation for the difference. Old tank is not repairable and now we are stuck waiting on AHS.

5 years ago

star star_border star_border star_border star_border

Sonia LE QUILLEUC Houston, TX

Complete disaster. We have a pipe blockage since Sunday. We have cut the water. So we have been out of water in the house for 4 days. We have called at least 5 times Home Shield. They keep putting us on hold. Definitely a rip off. very disappointing customer services.

5 years ago