Name: American Home Shield
Rating: 4.0

star star star star star_border

Michelle Wu

Friendly customer service representative. Waiting time is extremely long. 40 minutes. Hope this can be resolved. Then scale will go up to 10. Excellent.

9 years ago

star star_border star_border star_border star_border

LeeAnne Goldsmith Owensboro, KY

On hold over 7 hours with multiple calls. My original service was cancelled by AHS since they couldn't get a vendor out to me within their allowed timeframe. It was 7 weeks between my original request and the service repair appointment - for a refrigerator. Lost all my food in the meantime. Sad experience with AHS. Used to be a good company - have had them 10 years but see no reason to continue. Giving them all that money each month for them to do nothing seems like a waste. I'll be better off putting my monthly fee into savings and buying/fixing my own appliances.

9 years ago

star star_border star_border star_border star_border

Jeff Barber

Worst customer service ever, but the big one is that they don't cover what they say they will. AHS usually has a contractor that they have in their back pocket. They will come out a make some kind of excuse why AHS, won't cover it. These guys used to be good, something in the last couple of years has taken them off course. i deal with over a million dollars in real estate and these guys would never be allowed in my house again. Buyer beware.

9 years ago

star star_border star_border star_border star_border

elizabeth roth Greensboro, NC

Almost impossible to get human being on telephone. If you have to, might be best to try calling in the middle of the night. Once you get a person on the phone, they're great, but is major issue getting to that point. Have been with them since 1996, this is the first year it's been an issue, but it's been bad enough to consider cancelling service.

9 years ago

star star star star star

Donald Higgs

Great company to have for a home warranty. Have been very pleased with the quick response and help we get. Happy with the services provided.

9 years ago

star star_border star_border star_border star_border

ks Spring, TX

Customer service passed me back and forth for 3 weeks, NEVER got a straight answer as to what the issue was, and NO ONE from the authorization department would return my calls even when they said they would or were emailed to call me back by customer service. Ended up calling the third party myself and paying for the repair out of pocket without the $75 dollar charge being applied to the service. Asked for a refund and was told by one agent they would refund and another said they wouldn't, AGAIN NO ONE could give me a straight answer.

9 years ago

star star_border star_border star_border star_border

Dennis franco

Too many occasions that I have contacted customer service regarding service and billing inaccuracy. I am still waiting for the charge to drop that I have paid. Customer service do not see what other CS reps write on my account or the reps completely do not make notes on my account regarding any conversation that were discussed. Additionally the contractor that are being dispatch are real bad about contacting the customers and are always having to move services out

9 years ago

star star star star_border star_border

Sherri Beckham Roswell, NM

I like having the warranty on my appliances, but I don't like that they replace your appliances with a lower quality appliance and when you have to call, you will typically be on hold for almost an hour.

9 years ago

star star_border star_border star_border star_border

Christopher Lucas Houston, TX

The process is very slow. If you try to call for Service you will spend over an hour on hold before getting a rep. You can file a claim online, which is much quicker. Unfortunately the website has very poor service tracking, leaving you with more questions and back on hold for an hour. My microwave needed to be replaced, the time frame from placing a Service call to getting a functioning appliance was 5 weeks. Not acceptable for me.

9 years ago

star star_border star_border star_border star_border

Kyle West Richland, WA

Seems like a scam at times they make you wait over an hour to talk to them. On the phone. They are hoping you give up and hang up the phone. Service companies they use are difficult to get a hold of as well you have no choice but to wait them out and put up with there unwillingness to to do AHS work. Took over a month to fix our AC this Summer had to use 3 different vendors to get it fixed correctly. Was over 100 degrees that month with no AC but AHS didn't seem to see the urgency to get if fixed in a timely manner.

9 years ago

star star_border star_border star_border star_border

Bonnie Ryder Universal City, CA

Horrible experience with my AC issue. Every time we would get a negative diagnosis they would make us get another opinion until it was their favor. No AC for 2 months during 100-118 degree heat and displaced out of our home. Most of the time they just blew us off and Timothy H couldn't care less about his customers!!! Sent a lot of correspondence, emails, fed ex, etc and nothing!!

9 years ago

star star star star star

LaTonya Barnes Irving, TX

I had my winter A/C maintenance done by Cote's mechanical. They always do a great job. The people that work for them are courteous ans prodessional.

9 years ago

star star_border star_border star_border star_border

Jeff Kontos

I called after our last service, 2 months ago. Never received a call back. Called in a claim on our pool and was told we could expect a call from the pool company in 24 to 48 hours. After 5 days with no call we did get a new company. Paid the $75 service call per our contract. When they finished the job I was told there was a $275 balance. When I questioned it I was told it was for materials. A 6inch scrap piece of PVC and some glue. When I refused to pay them he said someone from AHS was supposed to call me. Never happened. Between the crappy coverage and hidden charges we cancelled.

9 years ago

star star star star star

Arthur Pedroza Lamesa, TX

Easy to work with. Product was serviced in excellent time. When cooling units couldn’t be repaired they were replaced. Excellent service by A1.

9 years ago

star star_border star_border star_border star_border

Elizabeth Berlanga

When I called to cancel because I was dissatisfied with customer service and there promise to fix what was covered under my warranty. Imposible to reach anyone. I had to dispute the contractors decision not to fix an attic fan because it had been “tampered with” when he only spent two seconds (not kidding or exaggerating) in the attic. He didn’t even touch it. What a hassle never fixed my water heater they send people to look at it but never fix or replace it. Don’t know what I’m paying for.

9 years ago

star star_border star_border star_border star_border

George Mettling

First warranty company we scheduled never showed up. 2nd company basically stated since you are a home warranty person we just fit you in whenever is good for us. I tried to call AHS multiple times and waited on hold more than 30 minutes each time never getting ahold of anyone. The only I was able to reach someone was through the chat feature on my computer. Less than impressed with my first warranty claim.

9 years ago

star star_border star_border star_border star_border

Sarah Carrington San Antonio, TX

My experience with American Home Shield so far has not been that good. I was disappointed with the process of the on-line request for service and not being able to talk to a live person on the phone. Also the limited selection of companies available to come service the problem seemed limited and there was no way to communicate with AHS to get a different company. Just overall not a good experience.

9 years ago

star star_border star_border star_border star_border

Ricardo Santander

So, American Home Shield has sent a technician 5 or 6 times to repair a problem on my fridge and so far were unable to fix the problem. I have called several times, last time after 30 minutes waiting on the phone, finally somebody answered the phone, but was not able to solve my problem (she wanted to charge me for another service call, not knowing what is the procedure for an existing issue) so she just hang up on me. AHS is by far the worst company I had to deal in regards to service...... WORST.

9 years ago

star star_border star_border star_border star_border

KaLeigh Herron Chicago, IL

I had a claim from June 9 to Sept 12 for Central AC. They approved to replace, install dropped off unit and did a no call no show for 2 weeks! AHS did not sympathize with me. I could not escalate the issue no one return calls as promised except I customer service rep and after many complaints they did not approve $1200! And want me to pay $1200 for an install in Sept. I do not recommend this warranty company. I had them for 5 yrs and when I had something needing replace this is the service I received

9 years ago

star star_border star_border star_border star_border

Kari Ardalan Washington, DC

WORST company ever to deal with. Waited on hold over an hour to discuss my account for the 2nd time. Decided to cancel since their service is terrible and despite saying you can cancel anytime I was charged $120 to cancel both accounts. I WILL NEVER be returning and will post this everywhere to ensure people know what they are getting into. Longest hold times of any company, poor contractors that come to the house, several times where they charged me double for service visits and having to wait on hold to get those rectified as waiting 90 days to get my money back.

9 years ago

star star_border star_border star_border star_border

Bridgett Hart TX

I have requested several service request from AHS. They collect my $100 and then send out a contractor who can NEVER fix the issue. Then the contractor calls AHS and they say the issue would not be covered. I am very dissatisfied with AHS. I would not recommend them to anyone. Save you $100 each month and spend it on a professional that will come to you home and fix your issue the first time.

9 years ago

star star_border star_border star_border star_border

Beverly Turner Katy, TX

I had been living in a 17 year old house for the last 8 years. I had a leaky pipe attached to my shower. They refused coverage because they said it was not normal wear and tear because the original plumbing was done badly. I explained that I had been there for 8 years and this was the first time it leaked. They still refused. They are the nightmare company that will take your money but find an excuse not to fix.

9 years ago

star star_border star_border star_border star_border

Major G Dayton, OH

I had this company for over seven years. My dishwasher had a leak and required a replacement. First, I had difficult time working with AHS customer service ...impossible to get a call thru..always busy....kept me on hold for over an hour. It took me over 30 days to get a replacement. I recommend saving your money for a rainy day. I dropped them soon after getting my dishwasher installed.

9 years ago

star star_border star_border star_border star_border

Jeffrey S Mews New Tazewell, TN

I am still trying to get a dishwasher repaired with my initial claim requesting service on 5/25/17. I've made several, more the 15, attempts to contact the assigned technician, and no return call. Today alone I as on hold for 1 hour and 42 minutes before I spoke to someone at AHS. Inot the last month I've been on hold in excess of one hours only to be disconnected.

9 years ago

star star_border star_border star_border star_border

John Brack

I called Home Shield as was on hold for 2 1/2 hours before someone answered my call so I could report that my two unit central air was out. I was assured that they would contact a repair company to arrange a service call as temp is in the 90s. Have still not heard anything back for two days. Called again today and after being on hold for 1/2 hour representative who took my call disconnected me, I am now back on hold and it's been 40 minutes. They have no customer service, I would never recommend this company.

9 years ago

star star_border star_border star_border star_border

Nicole Nichols Sadler, TX

Been trying to get my water heater valve fixed for 6 weeks . The repair company showed up took my money and never came back. He cashed the check on May 30th today is July 5th. Have called American Home Shield about five times and he says he is coming then needs a part then went out of town or he didn't answer and they did a recall.. The company tells me today they have no one else on their list that can come out. Each time I call them I am on hold a minimum of 45 minutes waiting for a customer representative. Enough is enough I fired them and someone will be here tomorrow to fix it.

9 years ago

star star_border star_border star_border star_border

Kim Davenport

Unfortunately this is the second time I have had to have an air conditioning unit serviced for not cooling our home. The first company that came out didn't fix it and within two months we are back to square one...90 plus degress outside and our home is at 88 degrees inside. Absolutely the worst in customer service...long hold times to explain the problem again...the first time on hold was 45 minutes....today it is 30 minutes and still no answer on the customer service line.

9 years ago

star star_border star_border star_border star_border

Joe Colley

I have been a customer of American Home Shield for 10 years. Most of those years have been OK. This year is different because AHS has had to replace several expensive items (oven, cooktop, some plumbing) they decided to put my contract as non renewable or to nearly double my monthly cost. They did this without telling me. I learned about this today when I called and asked about my 2017-18 contract

9 years ago

star star star star star

ramesh pothuru Morrisville, PA

easy to contact, very professional customer service, open ticket online portal, will dispatch ticket to technician. sometime turnaround is little long.

4 years ago

Reply from American Home Shield

Hi Ramesh,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jan. 31st, 2022

star star star star star

Brandon Berwyn, IL

Fortunately, we've only had to make a couple small claims. The scheduling has always been easy and the service providers in our area have done good work.

4 years ago

Reply from American Home Shield

Hi Brandon,
We appreciate your feedback about your most recent American Home Shield experience and hope you continue to enjoy AHS and the coverage we provide!

Dec. 16th, 2021

star star star star star

Donald Rodgers Horn Lake, MS

prompt and professional. they sent contractors out to perform the job and they showed up on time and called me 30 minutes prior to arrival as I requested.

4 years ago

Reply from American Home Shield

Hi Donald. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

star star star star star

Brenda Anderson

This is a legit company I had my HVAC system to go out and they covered a NEW HVAC SYSTEM because mine was too old to repair and they could not get the parts.

4 years ago

Reply from American Home Shield

Hi Brenda. Thank you for letting us know about your positive experience. It is good to know the issue with your HVAC system was resolved. We are so glad that you are finding the value in being a member of American Home Shield.

Dec. 15th, 2021

star star star star star

Jimmy tang Rancho Cordova, CA

I have bought this insurance for my first house an has been amazing .Friendly customer service called for service gave me best company to come out to do the job .

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Jimmy. Thank you so much for letting us know how happy you are with your warranty service. We want you to know you can always count on AHS when unexpected home repairs are needed. We look forward to working with you again in the future and taking care of your repair needs.

Oct. 28th, 2021

star star star_border star_border star_border

Janna Gilbert, AZ

Our AC went out in July in Phoenix, AZ and American Home Sheild was the warranty holder on the rental home we lived in. We waited for over 10 days for anyone to come out and service the AC unit!! It was oppressive!! Apparently their computer system had failed on a Friday and our unit went out on he same day. Even though they were back up by Monday, it still took another week plus to help us. Worst customer service experience I’d ever had. I would not recolmend this company.

8 years ago

check_circle

Verified Customer

star star star star star

Wendy Inga

Excellent service, communication and vendors

4 years ago

Reply from American Home Shield

Hi Wendy. It is so wonderful to hear about your experience. We can't wait to provide you with a great experience with your next repair need as well. Thank you for choosing AHS.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Varun Bhaskar

Israel was very helpful and resolved our HVAC issue.

4 years ago

Reply from American Home Shield

Hi Varun. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Mario Henry

Easy automated system yo create my service request.

4 years ago

Reply from American Home Shield

Hi Mario. Thank you so much for your positive feedback. We are really glad to hear that you have been able to request service with ease. We look forward to providing you with great service and taking care of your next repair need as well.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Ron Palermo

Excellent service and value for the service.

4 years ago

Reply from American Home Shield

Hi Ron. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Michele Dill

They are very prompt, professional and efficient

4 years ago

Reply from American Home Shield

It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Judith Ford

Service is fast and keep me informed regarding appointment

4 years ago

Reply from American Home Shield

Hi Judith. It is our goals to provide prompt and reliable service that our member can count on. Thank you for allowing AHS to take the hassle out of your home repair needs.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Joe Fisher

Have used it 3 times and was a enjoyable experience

4 years ago

Reply from American Home Shield

Hi Joe. Thank you so much for your feedback. We love hearing about your positive experience. We are so happy to know that you are enjoying the coverage we offer. We look forward to working with you and being your home warranty company for many years to come.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Joyce Vest

Great customer service great technicians

4 years ago

Reply from American Home Shield

Hi Joyce, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Paul Gunaraj

Excellent replaced the item as it was not fixable

4 years ago

Reply from American Home Shield

Hi Paul,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

M Richardson

First visit was great experience. He knew what to do

4 years ago

Reply from American Home Shield

Hi M. We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Esther

Easy to contact them they know was as need

4 years ago

Reply from American Home Shield

Hi Esther, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Karl Coffman

Quick response and courteous contracts that come on time

4 years ago

Reply from American Home Shield

Hi Karl, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Linda Cole

Customer service and timely manner when service is provided

4 years ago

Reply from American Home Shield

Hi Linda, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Nicolas Escobedo

Quick response and clear communication. Service was prompt.

4 years ago

Reply from American Home Shield

Hi Nicolas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Exton Eddington

I've had no problems they send tech's out quickly

4 years ago

Reply from American Home Shield

Hi Exton, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

check_circle

Verified Customer

star star star star star

Kevin

Very fast on time and also very customer service friendly.

4 years ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022