Name: American Home Shield
Rating: 4.0

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Tim Baughman Lewisville, TX

It seems that this company has declined in the last several years. Their coverages have shrunk and their costs have risen. There is no guarantee that you can get service should you have an emergency. And there is little care by the service provider that you can't contact anyone. From the fees, they charge per month and the service fees one would be better to save the money for a rainy day instead of wasting on folks that couldn't care less about their customers. I've been with the company for well over a decade. Sadly they don't give a rat's butt about their long time customers. You're better off looking for another group if you need a home warranty service.

9 years ago

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Allison DeCastro Jacksonville, FL

I am not going to bore anyone with any fluff Im just going to give you the facts!! 1) My garbage disposal went out and I called AHS to come and fix, I paid my $75.00 fee and the guy came out....but when he got there he said he needed to replace a pipe by law on the garbage disposal and that he would have to charge me $65.00 to do so. At that price ($135.00) I could have bought the disposal myself and changed it. So the AHS warranty was no help there, nor did anyone tell me when i scheduled the repair that it would cost me an extra $65.00!!!! 2) My refrigerator goes out and is not cooling, Keep in mind that I live in Florida with my wife and 3 kids now. I called AHS and they told me it would be 2 weeks for someone to come out. Ok so 2 weeks go by the guy comes out and says that I have busted fan and that he needed to order the part and it will take a week to come. Ok so the part comes in less than a week and we call to let them know thats its in and they inform us that it will be a week before the guy comes out again. So now we are at 4 weeks with no refrigerator..... a week goes by and no one shows up, so we called again and the guy will be out tomorrow and of course he never showed. So I got fed up and just installed the fan myself which took all of 4 mins and 35 secs to replace. When I called to dispute the $75 dollar charged the lady from AHS said why did someone come to your house? - Well Yes but nothing was fixed - Sorry sir per your contract if someone comes out we charge! REALLY!!!! No customer services skills needed at all to work for American Home Shield!!!!! Is not per the same contract that you fix my refrigerator that was out for over a month and I paid you to fix.. GETS FIXED?!?!?!?!?!?!?!? I WOULD NOT EVER RECOMMEND THIS COMPANY TO ANYONE! THERE ARE TOO MANY COMPETITORS TO HAVE TO DEAL WITH THIS KIND OF SERVICES!!!!

9 years ago

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M Rincon Amarillo, TX

HORRIBLE customer service!!!. Leaking (attic) a/c and damaged drain tray caused water damage to the walls carpet in BR. AHS assigned Rescue Air, (co. owner very un symphatetic to the problem) They are located in Lubbock 125 miles out of my area, with one tech in Amarillo TX.. Initial request was on, 6/10, as an emergency. Rescue come on 6/14!. We called AHS at the end of June. I sent an e-mail to Rescue letting them know of the ongoing problem and requested that a tech be sent back ASAP. later I calledx2. No response. .Finally, I when I reach someone (woman) I told her to please read the e-mail addressed to the owner. She promised to call back with date n time, Never did. and when I reach her again., I was told that the order was re-routed back to AHS to be assigned to someone else! no other explanation . She will not allow a word from me. I got very upset and told her to SHUT UP and let me speak, She hung up and few min later owner called (rude) I was accused of harrasing his scty) (??) I hang up on him. HE BEHAVED AS A MAN WITH A SHATTERED EGO AND NOT A BUSINESS MAN! He called 2x again but I was so angry that I did not pick up. 5 days later I heard from a local A/C co. scheduled appt for the following day., 7/7/2017 Before the appt time he called to tell us that; as per AHS, our policy expired on 7/3...WRONG!! as our bank acct records said otherwise. RESULTS: Children and adults have NO A/C (in a 90+ temperatures, high humidity) 4 ALMOST A MONTH!!!.We called a local a/c and we obtained a written diagnose. We incurred a $704 bill from Servrpo. . I will be calling Texas insurance and will send a letter to the BBB.

9 years ago

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Michele Tampa, FL

Absolutely the worst company I've ever used. There was never less than a 45 min wait time for customer service to answer. Many times the phone rang dozens of times without anyone ever answering. The only way I could ever reach AHS is by selecting the option on the automated service to pay a bill. The company they sent (Boss Electric) were incompetent and extremely rude. They do everything they can to avoid replacing an appliance. I was without a refrigerator for 21 days in December and my neighbor who also had a contract with them was without a washer for over a month. They refuse to use another company other than Boss Electric even when I was told on the phone by customer service that they would not be using that company any longer. I can't believe I paid them for 4 years when I spent countless hours during the whole month of December trying to fix my refrigerator. In all fairness, they finally agreed to reimburse me a large portion of the cost of a new one. However, I'm confident it wouldn't have happened had I not stayed on top of it and called as many times as I had to.

9 years ago

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Rosie Ewing Houston, TX

There are many hidden conditions to gain services. They make it appear that all you have to do is pay the cost of the policy and the service fee when to file a claim and everything will be repaired or replaced by American Home Shield. That is not true. They do not fix plumbing problems that occur behind d the wall. Nor do they replace dishwashers that can be patched in order to have you call later and create another service call and change.

4 years ago

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Robbie Umholtz CA

They have responded promptly when I needed service They have professionals that get the job done and in a timely manner. Knowing I have this kind of service gives me peace of mind.

4 years ago

Reply from American Home Shield

Hi Robbie. Thank you so much for expressing how pleased you are with your AHS warranty coverage. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Dec. 15th, 2021

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Corryn Moore Richmond, VA

American home shield came to the rescue when our AC went out. Although the wait was longer, due to parts being on backorder they made it right by applying a credit and helped us cool down quickly.

4 years ago

Reply from American Home Shield

Hi Corryn. Thank you for your review. We really appreciate you taking time to let us know that your problem was resolved and we appreciate your patience while the parts were on back order. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Dec. 15th, 2021

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Ian Struble Reno, NV

Someone has to have bought AHS recently. This is the third time I have used them and they is being generous. They constantly set expectations with a promise that you will be called back tomorrow or next week but of the four times I was told I would receive a call I have gotten zero calls from them. They did eventually cancel a ticket w/o telling me though. My first interaction involved someone that refused to transfer me to a supervisor when it became clear that they had no idea what they were doing. They put me on hold hoping I would hang up. I watched a movie with the phone on speaker until then hung up after about an hour. Local contractors have been good once I actually get connected to one.

4 years ago

Reply from American Home Shield

Hi Ian. Thank you for bringing your concerns to our attention. I would be happy to speak with you to address any unresolved issue.

Dec. 15th, 2021

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Arvin Yahnahki Fort Worth, TX

Pool pump was not work, due to motor in the pump had gone bad. AHS sent rhe Pool Repair Technician to my home and it was replaced in less than 45 minutes. Great Customer Service!!!

4 years ago

Reply from American Home Shield

Hi Arvin. One of our main goals is to provide prompt and reliable service that our member can count on. It is great to read about your experience with the pool pump. Thank you for allowing AHS to take the hassle out of your home repair needs.

Dec. 15th, 2021

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M. Nielsen South Bend, IN

Always available to answer your questions and guide you thru any concerns you have. You will be glad you have American Home Shield when something happens that is unexpected. They have your back !

4 years ago

Reply from American Home Shield

Hi M. Nielsen. We greatly appreciate your time to provide a review of your experience. It's very good to hear that your questions were answered to your satisfactions. We want you to always know you can count on AHS when you need us.

Dec. 15th, 2021

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Shauna Lyons Omaha, NE

Hot water heater went out and the person that was contracting for AHS was Awesome and had done in a few days, from ordering the heater and installing. Was able to make claim all on line!! Super easy!!!

4 years ago

Reply from American Home Shield

Hi Shauna. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with your water heater. Thank you for trusting AHS.

Dec. 15th, 2021

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Liz Baltimore, MD

I lived in a condo when I had this warranty and it coveted all kinds of things that didn't really apply to me. Wish these could be customized bit otherwise it was affordable and they did help when I had an issue with a stove.

4 years ago

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Carolyn Hazleton, PA

In researching for a home warranty company I found this company to be highly recommended and highly reliable. Customer service answered all my questions and concerns regarding their products and services.

4 years ago

Reply from American Home Shield

Hi Carolyn. Thank you so much for letting us know you chose AHS. We want you to know you can count on the service and coverage we provide. Thank you for being our valued home warranty member.

Oct. 29th, 2021

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Nancy Oliver Lake Orion, MI

My husband is not handy, so I keep this going annually. It has helped me out on my washer and garage door opener. Only problem I have is the wait time for customer service, it can be so long, I actually dread calling. Other than that, they do what they say they are going to do.

4 years ago

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Amrit Nandrey Brentwood, TN

I was a customer of AHS and kept their policy for almost a year. I filed a couple of claims with them and in both cases I received prompt and good service. The only reason I switched from them was upon finding another company with much better rates.

4 years ago Edited October 28, 2021

Reply from American Home Shield

Hi Amrit,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 29th, 2021

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Lynn White Gilbert, AZ

Saved us money on some repairs. Worth it when included in home purchase. However, many of the contractors they use are not very good and you can't choose your own service company. Had to insist on a different contractor twice when the first two failed to fix the problem and it was a bit of a hassle. We did have a couple good experiences, as well, though. Replaced a broken stovetop with no arguments.

7 years ago

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Verified Customer

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Mark Danziger

gentlemen that went well beyond to provide a perfect service

4 years ago

Reply from American Home Shield

Hi Mark, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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David Holiman

Excellent coverage and service. They are very polite and professional.

4 years ago

Reply from American Home Shield

Hi David,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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jannette Geneva leftwich

Excellent service knew what he was doing call before he came

4 years ago

Reply from American Home Shield

Hi Jannette,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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Dr Tyrone Hill

Great service and not expensive. The customer service excellent good promotions

4 years ago

Reply from American Home Shield

Hi Dr. Tyrone,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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Camille D Barbosa

The turn around time to replace my defective range was very fast

4 years ago

Reply from American Home Shield

Hi Camille, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 15th, 2022

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Verified Customer

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Janice High

Quick response to my requests. Their customer service is very attentive.

4 years ago

Reply from American Home Shield

Hi Janice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 15th, 2022

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Verified Customer

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Janet Hutson

I have had no hassle when I have or need a repair. Repairs are done timely.

4 years ago

Reply from American Home Shield

Hi Janet, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Apr. 15th, 2022

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Verified Customer

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John M Bernard

I found American Home Shield and their team very easy to work with

4 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 15th, 2022

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Verified Customer

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Jana Magee

Service and efficient. Vendors have been wonderful to work with

4 years ago

Reply from American Home Shield

Hi Jana. Thank you for letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Apr. 15th, 2022

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Verified Customer

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Calvin D Cheek

The response to the issue with my dishwasher was second to none

4 years ago

Reply from American Home Shield

Hi Calvin. Thank you for taking time to write a review. We are so happy to hear that you were pleased with the service you received for your dishwasher. Thank you for choosing AHS. We look forward to taking care of your next repair need as well.

Apr. 15th, 2022

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Verified Customer

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Linda S Burgin

I have only had 2 issues since becoming a member. Prompt service.

4 years ago

Reply from American Home Shield

Hi Linda. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Apr. 15th, 2022

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Verified Customer

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Kim Ballard

Excellent value for the price. Excellent service. Great local repair staff!

4 years ago

Reply from American Home Shield

Hi Kim,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 15th, 2022

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Verified Customer

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Jeff Kaliss

We've had competent and affordable coverage of an admirably large number of household needs.

4 years ago

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Verified Customer

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David W Pratt

I had charming success with the woman I spoke with on several occasions.

4 years ago

Reply from American Home Shield

Hi David. We are so glad you took time to tell us about your experience. We strive to provide our members with excellent service on each call. Thank you for choosing AHS.

Apr. 9th, 2022

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Verified Customer

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laura l yeager

Easy to access service, timeliness, professionalism, results.

4 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 8th, 2022

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Verified Customer

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James A ackermann

Easy to use, quick response when I contact the company with an appliance issue

4 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Diane Sheldon

Simple request online within minutes a contractor was assigned.

4 years ago

Reply from American Home Shield

Hi Diane, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Mona Jackson

Quick follow up, excellent customer service, and exceptional value.

4 years ago

Reply from American Home Shield

Hi Mona, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Sheri Snyder

Response is always fast and contractors are knowledgeable and friendly.

4 years ago

Reply from American Home Shield

Hi Sheri, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Gustavus R Gray III

used them twice, quick response, excellent work, great technicians

4 years ago

Reply from American Home Shield

Hi Gustavus, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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barbara barr

Always have a person to speak with about needs; always nice to me on the phone

4 years ago

Reply from American Home Shield

Hi Barbara. Thank you so much for review of your experience. We strive to provide our members with excellent service on each call. We are here to assist and address your repair needs. Thank you for choosing AHS as your warranty company.

Apr. 9th, 2022

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Verified Customer

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Edith O Robinson

Great turnaround time once you call and file your claim with AHS

4 years ago

Reply from American Home Shield

Hi Edith, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Kenneth spencer

2 services and both were great. I highly recommend them for any home.

4 years ago

Reply from American Home Shield

Hi Kenneth. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Apr. 9th, 2022

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Verified Customer

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Kim Salazar

Quality service, excellent attention to detail. Great people to work with.

4 years ago

Reply from American Home Shield

Hi Kim, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Apr. 8th, 2022

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Verified Customer

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Giovanna Gattuso

everytime I have an issue it haas been addressed and problem has been resolved

4 years ago

Reply from American Home Shield

Hi Giovanna. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Apr. 9th, 2022

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Verified Customer

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Phyllis Jones

Professional and on time. He got the job done and fixed my issue.

4 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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William J Liebell

Response is quick and appointments have all been within reason.

4 years ago

Reply from American Home Shield

Hi William, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Cindy Neff

All my issues have been taken care of quickly, either fixing or replacing.

4 years ago

Reply from American Home Shield

Hi Cindy. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many years to come.

Apr. 9th, 2022

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Verified Customer

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Norma Longoria

Professional, prompt & knowledgeable service repair companies sent.

4 years ago

Reply from American Home Shield

Hi Norma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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michael high

Easy to file a claim very quick response. The Techs are very knowledgeable

4 years ago

Reply from American Home Shield

Hi Michael, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 8th, 2022

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Verified Customer

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Michael Hunter

They were courteous on the phone and had someone schedule with us promptly.

4 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 8th, 2022

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Verified Customer

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Ginny Jones

Service providers are professional, timely and do necessary repairs.

4 years ago

Reply from American Home Shield

Hi Ginny, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022

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Verified Customer

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Cathy

Never any issues, calling or online. I've been a member since 2004

4 years ago

Reply from American Home Shield

Hi Cathy, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Apr. 8th, 2022

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Verified Customer

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ETHEL CHEERS

5 very timely,explained problem in detail, and always on time

4 years ago

Reply from American Home Shield

Hi Ethel, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Apr. 8th, 2022