Name: American Home Shield
Rating: 4.0

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Verified Customer

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Randall Sapp West Chester, OH

Awful. Still have a house full of crap and still not fixed. When I call I get a guy with a huge accent and no resolution. I have not been able to use my house because of a stoppage in 2 weeks. AHS sucks right now.

5 years ago

Reply from American Home Shield

Hi Randall,
I hate to hear about your most recent AHS experience to have the stoppage repaired. I would be glad to speak with you to assist with a resolution.

Aug. 25th, 2021

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Verified Customer

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Loree Pospisil Lincoln, NE

We have used them. But you pay the $107 right up front and then get another bill for services/repairs done? Doesn't cover 100%.

5 years ago

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Verified Customer

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Frank Simon Mission Viejo, CA

Everything works as advertised..I’ve been extremely satisfied with their service.

5 years ago

Reply from American Home Shield

Hi Frank,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 25th, 2021

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Verified Customer

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Latarsha Hasty Norfolk, VA

My experience with American Home Sheila has been wonderful. Very professional. Great Service!!!

5 years ago

Reply from American Home Shield

Good morning Latarsha,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Ned Saint Louis, MO

It’s been pretty good in the past several years in that they have responded and not fought the repairs.

5 years ago

Reply from American Home Shield

Hi Ned,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the coverage we provide!

Sep. 1st, 2021

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Verified Customer

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Suzanne Amanda Flaiban Sierra Vista, AZ

Had a problem with my garbage disposal and they have somebody out here within 48 hours to fix it

5 years ago

Reply from American Home Shield

Hi Suzanne,
Your feedback regarding your recent experience with the garbage disposals is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Thomas Baranyi Orlando, FL

Always there when you need them. Whenyou put in service they always get back to you quickly

5 years ago

Reply from American Home Shield

Hi Thomas,
Your feedback regarding your recent experiences with us is greatly appreciated. We hope you continue to enjoy the quick resolutions we provide to your home repair needs.

Aug. 25th, 2021

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Verified Customer

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mark anderson Sioux Falls, SD

I call, service man comes on time, problem solved.....simple and totally effective!

5 years ago

Reply from American Home Shield

Hi Mark,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 25th, 2021

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Verified Customer

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Victor Goetz Vancouver, WA

excellent as always Good Service Always on time and they always solve the problem

5 years ago

Reply from American Home Shield

Hi Victor,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain the excellent standard of service to our customers.

Aug. 25th, 2021

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Verified Customer

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Cheryl Smith Pahrump, NV

The plumbing company I worked with was very good and helpful it was Alpha Plumbing out of Las Vegas

5 years ago

Reply from American Home Shield

Hi Cheryl,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the plumbers we provide!

Sep. 2nd, 2021

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Verified Customer

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Jim Lewis Jacksonville, NC

Superb customer service for 20+ years. Always professional and made me feel valued as a customer.

5 years ago

Reply from American Home Shield

Hi Jim,
we would like to thank you for 20+ years of patronage. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Lynda Botez Madison, WI

I've been using them for over 30 years. They usually send reputable service people to fix your stuff.

5 years ago

Reply from American Home Shield

Hi Lynda,
I would like to thank you for your patronage to American Home Shield for the past 30 years and counting! Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Sep. 1st, 2021

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Verified Customer

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Bruce Bridges Flower Mound, TX

Reliable, solved problems quickly, restored broken item in my home in 24-36 hours.

5 years ago

Reply from American Home Shield

Hi Bruce,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Connie Echevarria Canal Winchester, OH

Our realtor recommended this and we are very thankful. AC went out and was repaired quickly!

5 years ago

Reply from American Home Shield

Hi Connie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Dalila A Wise Lompoc, CA

Great and prompt service. Got a quick response and replacement was done in a professional manner

5 years ago

Reply from American Home Shield

Hi Dalila,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Donia Liechti North Hollywood, CA

Been great so far! Every time someone came to fix up something, it was done efficiently

5 years ago

Reply from American Home Shield

Hi Donia,
We appreciate your feedback about the repairs that American Home Shield has efficiently completed!

Aug. 25th, 2021

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Verified Customer

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Frank Saavedra Cedar Park, TX

Called for service they responded quickly. But, I wish we had choices as to vendors to pick from for repairs.

5 years ago

Reply from American Home Shield

Hi Frank,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 1st, 2021

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Verified Customer

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Imad Mouchayleh Madison, WI

Super quick response. Contractor contact us 15 minutes after we filed the claim online.

5 years ago

Reply from American Home Shield

Hi Imad,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Lana Litzkow Nashotah, WI

It's always been good. All workers assigned to me very nice. They explain everything.

5 years ago

Reply from American Home Shield

Hi Lana. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well.

Aug. 25th, 2021

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Jimmie L Foreman Harker Heights, TX

I paid my premium for a year. I sold my home then requested a refund and was advised AHS had paid out more than what I paid so No Refund. Still had six months on my annual plan.

5 years ago

Reply from American Home Shield

Hi Jimmie. Thank you for your feedback regarding the canceled contract reimbursement. We are here to address your concerns. I would be happy to speak with you further regarding this issue.

Aug. 27th, 2021

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Verified Customer

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Paulette Mesa, AZ

I’m very happy with American Home Shield. Service has always been prompt and work is thorough

5 years ago

Reply from American Home Shield

Hi Paulette,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Verified Customer

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Renee Carreau Henderson, NV

Easy to file a claim, and they were very helpful and communicated with me frequently.

5 years ago

Reply from American Home Shield

Hi Renee,
We love to hear feedback from our customers! It is our goal to provide you with great coverage and ease the stress of home repairs.

Aug. 25th, 2021

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Verified Customer

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Renona D Crowden Fort Smith, AR

I made my claim online and they sent someone out very quickly to rectify the issue.

5 years ago

Reply from American Home Shield

Hi Renona,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Verified Customer

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Rodney Baker Lancaster, CA

It was good , they contacted the contractor and he showed up within a couple hours

5 years ago

Reply from American Home Shield

Hi Rodney. Thank you for letting us know about your experiences with AHS. We strive to provide prompt and professional service for our members. We thank you for allowing us the opportunity to do that for you.

Aug. 25th, 2021

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Verified Customer

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fred mcclure Prattville, AL

every tech they sent to work on the problem fixed it right the first time.. no complaints

5 years ago

Reply from American Home Shield

Hi Fred,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 19th, 2021

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Verified Customer

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Ronald Butcher Maricopa, AZ

Quick response from the service vendor for an A/C in an Arizona summer. Outstanding service!

5 years ago

Reply from American Home Shield

Hi Ronald. This is so wonderful to hear. Thank you for expressing how effectively your issue was resolved with your air conditioning. We look forward to providing you with great service again.

Aug. 17th, 2021

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Jennie Conyers Arlington, TX

Paid $100 for the service request on top of the $46 monthly payment. NOTHING was covered so I paid an additional $560 for parts and labor. Absolutely useless. I’m cancelling when I close on this house in a week.

5 years ago

Reply from American Home Shield

Hi Jennie. Thank you for taking time to write a review of your service experience. We are here to address your concerns. I would be happy to speak with you to further address this issue.

Aug. 19th, 2021

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Verified Customer

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Michael lammers Fort Atkinson, WI

The monthly payment are great and take care of everything I need for my appliances

5 years ago

Reply from American Home Shield

Hi Michael. Thank you for letting us know you are pleased with the coverage provided. We hope you continue to find the value in your home warranty and we will continue to provide you with great service experiences.

Aug. 17th, 2021

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Verified Customer

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Justo Fajardo McDonough, GA

The repair person came when scheduled, was very professional and got to the problem very quickly.

5 years ago

Reply from American Home Shield

Hi Justo. We thank you for letting us know about your service experience. We strive to provide professional and reliable service to our members. It is great to know we were able to do so for you. Thank you for choosing AHS.

Aug. 17th, 2021

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Verified Customer

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Suzanne Byars Goodyear, AZ

Very easy to work with, they use companies that do a good. jobrepairing what everything r

5 years ago

Reply from American Home Shield

Hi Suzanne. Thank you for taking time to write a review. We always want you to know you can count on AHS to take away the hassle and worry when unexpected repairs are needed. Thank you for trusting AHS.

Aug. 17th, 2021

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Verified Customer

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Greg Springer Turlock, CA

Very professional and I feel very secure knowing I have this protection for my house.

5 years ago

Reply from American Home Shield

Hi Greg. Thank you so much for your feeback. We are so excited to hear how pleased you are with your home warranty coverage. Thank you for trusting AHS. We look forward to being your home warranty company for many years to come.

Aug. 17th, 2021

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Verified Customer

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Richard Murgatroyd Erlanger, KY

Very satisfied with the personnel who I talked to! They went out of their way to help.

5 years ago

Reply from American Home Shield

Hi Richard. We strive to provide our members with professional and efficient service. We are so happy to know we have been able to do so for you. We look forward to providing you with this same level of service again.

Aug. 17th, 2021

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Verified Customer

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Cynthia Hollins La Vergne, TN

You need to tell people that they have to purchase the item first then get reimbursed

5 years ago

Reply from American Home Shield

Hi Cynthia. Thank you for the feedback. We value your opinion and are here to take care of your home warranty repair needs and address your concerns. You can reference your contract agreement regarding reimbursements but please let us know if there is any further assistance required.

Aug. 17th, 2021

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Verified Customer

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James Kirszewski Columbia, MO

Needed AC repairs and American Home Shield responded quickly to get somebody in for repairs

5 years ago

Reply from American Home Shield

Hi James,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Verified Customer

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JAYNE BARKER Dublin, OH

AHS is the best! They have always responded very quickly and have provided top notch technicians!

5 years ago

Reply from American Home Shield

Hi Jayne. Thank you so much for letting us know about your repair experiences. We are so glad that your services issues have been resolved promptly and to your satisfaction. We can wait to provide you with another great experience.

Aug. 19th, 2021

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Verified Customer

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BARBARA GREEN Baltimore, MD

My old refrigerator stop working American Home Shield replaced it with a brand new one

5 years ago

Reply from American Home Shield

Hi Barbara. That is wonderful to hear. We know how important it is to meet the repair needs of our members. We can't wait to take care of your next repair need as well.

Aug. 18th, 2021

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Verified Customer

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Orlinda Abraham Los Angeles, CA

My experience has always been with top notch professional and courtesy contractors.

5 years ago

Reply from American Home Shield

Hi Orlinda. Iti is great to hear that you have been pleased with the service provided. We want you to know you can trust AHS to take care of your repair needs. We look forward to working with you again.

Aug. 18th, 2021

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Tedra Collins Providence Forge, VA

Its now August and my AC is not fixed> I have called american home shield and all I get is the run around. I request for a supervisor to return my call. As of August 14, 2021 no one has return my call.

5 years ago

Reply from American Home Shield

Hi Tedra,
I would be glad to speak with you to assist with a resolution to your experience to have the AC system repaired.

Aug. 19th, 2021

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Barbara McClellan Wagoner, OK

Its nice to only pay the service fee and not all the other costs when something breaks.

5 years ago

Reply from American Home Shield

Hi Barbara. Thank you for your positive review. We are so glad to know you are finding the value in your home warranty coverage. Thank you for trusting AHS.

Aug. 18th, 2021

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Verified Customer

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Joan Busch Murrells Inlet, SC

I had an issue with my ice maker and they sent a technician with a 2 day turnaround.

5 years ago

Reply from American Home Shield

Hi Joan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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vito j cerruti Phoenixville, PA

I used multiple services and all were very professional and did the work in a timely manner.

5 years ago

Reply from American Home Shield

Hi Vito,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Verified Customer

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CC Davis Cheyenne, WY

I received prompt response and one of the service providers was a provider I have frequently used.

5 years ago

Reply from American Home Shield

Hi CC. Thank you for your review. Our goal is provide you with prompt and reliable service when you have unexpected repair needs. We are so happy to know you were pleased with the service provided.

Aug. 18th, 2021

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Verified Customer

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Gary A Cooprider Yelm, WA

I put in my request on line and had a reply in the matter of minutes that my request was sent out.

5 years ago

Reply from American Home Shield

Hi Gary. Thank you for your review. We love to hear that you were pleased with the response time when requesting service. We do our very best to address your repair needs as quickly as possible. Thank you so much for choosing AHS as your home warranty company.

Aug. 18th, 2021

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christina jung Lincoln, CA

I have ceiling fan light is not working , electrician came x3 still not working and ASH said they will send senior electrician but I electric company refuse to come anymore . I am so upset

5 years ago

Reply from American Home Shield

Hi Christina. I am sorry to hear the issue with your ceiling fan has not been resolved. I would be happy to speak with to assist with a resolution and further address this matter.

Aug. 19th, 2021

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Verified Customer

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Mark Kreutzer Saint Louis, MO

I needed a new water heater. They checked it out and arranged to have it replaced immediately.

5 years ago

Reply from American Home Shield

Hi Mark,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Christina Mayo Edmond, OK

Have had several contractors quit mid service and AHS will not send out a new contractor. It's been over 3 months and no help getting anything repaired.

5 years ago

Reply from American Home Shield

Hi Christina. I am sorry to hear that your service need was not met. We appreciate you taking time to let us know about the situation. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Aileen C Young Bluffton, SC

AHS is quick to respond to a need when something unexpected arises with issue related to AC unit or major appliance.

5 years ago

Reply from American Home Shield

Hi Aileen. Thank you for taking time tolet us know about your service experience. We love taking the hassle out of home repairs. Thank you for trusting AHS as your warranty company.

Aug. 20th, 2021

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Verified Customer

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Angelia Huff Fort Walton Beach, FL

The weekend was an issue for AC repair. But the came out Monday and repaired all the was needed.

5 years ago

Reply from American Home Shield

Hi Angelina,
Your feedback regarding your recent AC repairs with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 19th, 2021

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Recina wichar Concord, MI

Originally we thought this was a very good deal. First repair was seamless.this one is a definite no . 125.00 in addition to the 100.00 co pay wow . a local contractor will do the repair for 90.00 flat . will not recomend

5 years ago

Reply from American Home Shield

Hi Recina,
I hate to hear about the noncovered cost associated with the repairs. I would be glad to speak with you to discuss a resolution.

Aug. 19th, 2021

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Don Williams Abilene, TX

Our heat pump replacement unit is NOT compete. This claim started in Feb 2021 and it is now Aug 2021 and it's still NOT completed.

5 years ago