Name: American Home Shield
Rating: 4.0

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Verified Customer

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Wayne Sharp Souderton, PA

Timely complete service everything that we signed up for I’m really glad that we have American home shield

6 years ago Edited September 14, 2021

Reply from American Home Shield

Hi Wayne,
Your feedback is more than appreciated!

May. 6th, 2020

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Verified Customer

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Barbara Rutherfordton, NC

They took care of my issue. However did not get 5 stars because one issue took over 2 months for them to get a contractor.

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for your feedback. We hate to hear about the delay and hope you have an better experience.

May. 8th, 2020

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Verified Customer

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Celene villarreal Rowlett, TX

Very good and and reliable service! Excellent customer experience! Very fast and great communication skills

6 years ago

Reply from American Home Shield

Hi Celene,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

May. 5th, 2020

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Verified Customer

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Elias ONeal Corsicana, TX

The service was great and we were contacted promptly. Every person we spoke to were very professional.

6 years ago

Reply from American Home Shield

Hi Elias,

thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

May. 5th, 2020

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Verified Customer

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Jewel S Cleveland, MS

This is the second time I've had to call them and the response time was good. I was very pleased with the technician

6 years ago

Reply from American Home Shield

Hi Jewel,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Apr. 27th, 2020

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Verified Customer

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Diego Saint Cloud, FL

Very easy to place the service order and the independent contractor AHS sent was very diligent and efficient

6 years ago

Reply from American Home Shield

Hi Diego,
We are glad to hear that you have enjoyed AHS and the coverage we provide! It is our goal to ease the cost of home repairs and provide a great service experience.

Apr. 28th, 2020

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Verified Customer

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Larry Williams Fuquay-Varina, NC

good company good people never had a problem in 20 yrs, although it does take a long time to get a credit back

6 years ago

Reply from American Home Shield

Hi Larry,
Your patronage to AHS is more than appreciated for the past 20 years. Thank you for the wonderful review and for taking the time to share your feedback with American Home Shield. We hope you continue to enjoy the fast and efficient repairs we provide.

Apr. 28th, 2020

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Verified Customer

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Melissa Schultz

Quick and easy. Excellent service partners Have used them on three different occasions in two different homes

6 years ago

Reply from American Home Shield

Good afternoon Melissa,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide your homes.

Apr. 20th, 2020

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Verified Customer

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Dick Roach

Excellent response time, excellent follow up, price is in line with the protection offered, and the piece of mind.

6 years ago

Reply from American Home Shield

Dick,
Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. Your feedback regarding your recent experiences with us is greatly appreciated. We look forward to servicing you in the future as needed. Take Care.

Apr. 17th, 2020

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Verified Customer

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Maricela Ramirez

Hassle free! Every time I've needed AHS it's a quick call , answer a few questions, and wait for service. So easy!

6 years ago

Reply from American Home Shield

Hi Marciela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Apr. 17th, 2020

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Verified Customer

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Ralph Waagner

Last few calls for repair they have gone well, but in the past trying to get washing machine fixed,took more than a month.

6 years ago

Reply from American Home Shield

Ralph,
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall customer experience and we look forward to our continued business together. Have a great day.

Apr. 17th, 2020

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Verified Customer

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Marcus Williams

They help out a lot and save me a lot of money. Make it easy not to use your insurance company on things.

6 years ago

Reply from American Home Shield

Hi Marcus,
We strive to ease the cost of home repairs and provide you with a great service experience!

Apr. 17th, 2020

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Verified Customer

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Paula

Although they answer the phone right away. When you actually contact the company assigned, you dont get service that day. The service is 24v'48;hours after the call.

6 years ago

Reply from American Home Shield

Hi Paula,
Thank you for sharing your feedback with us! I would be glad to speak with you at your earliest convenience and discuss the hold time.

Apr. 2nd, 2020

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Verified Customer

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Joel

Always solved the issue. Personal we're polite and knowledgeable. They respected their surroundings.

6 years ago

Reply from American Home Shield

Hi Joel,
We are pleased to hear about your AHS experience. We hope you will continue to enjoy the prompt and professional service we provide!

Apr. 2nd, 2020

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Verified Customer

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Adhele Fantone

Quick and complete service. Very prompt with reviewing and suggesting what was wrong with the issue at hand

6 years ago

Reply from American Home Shield

Hi Adhele,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Apr. 2nd, 2020

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Verified Customer

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Antonio Cogliandro

AHS has always been responsive to us. In the case of discrepancies, they have always proactively resolved the issues.

6 years ago

Reply from American Home Shield

Good afternoon Antonio,
Thank you for providing us with such positive feedback about your American Home Shield experience.

Mar. 23rd, 2020

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Verified Customer

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Deborah Hale

Problem solving, my issues have gotten solved when I have called customer service or email them for a claim.

6 years ago

Reply from American Home Shield

Hi Deborah,
Thank you for the 5-stars! Hope you continue to have a wonderful AHS experience.

Mar. 23rd, 2020

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Verified Customer

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David Woods

Outstanding service when you need help with your service calls. On time service and quality service as well.

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. I hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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Joyce Leming

Dependable service when I needed it...the part took a while but because of my schedule it worked out fine.

6 years ago

Reply from American Home Shield

Hi Joyce,
Thank you for becoming a recent customer of American Home Shield. As you continue to move forward in your new hope, we hope to ease the hassle of repairs. We hope you continue to enjoy your American Home Shield coverage!

Mar. 23rd, 2020

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Verified Customer

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Susan Poplau

Getting my home repair was easy and we did not have to wait long for the repair person to come and fix the problem.

6 years ago

Reply from American Home Shield

Good afternoon Susan,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Mar. 23rd, 2020

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Verified Customer

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V MTZ

Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business .

6 years ago

Reply from American Home Shield

Hi V,
Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to get the issues resolved.

Mar. 24th, 2020

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Verified Customer

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Flo Harper

There is a great peace of mind knowing that the most expensive repairs in my home are always covered.

6 years ago

Reply from American Home Shield

Flo,
Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.

Mar. 17th, 2020

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Verified Customer

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nick

recent service call for dryer using American Home Shield charged more than the regular service call rate they normally charge ..not happy paid over 500 dollars for and for what ?

6 years ago

Reply from American Home Shield

Hi Nick,
Thank you for providing us with feedback about your American Home Shield customer service experience and the non covered cost. I would be glad to speak with you and assist to get the issues resolved.

Mar. 17th, 2020

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Verified Customer

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Paul

I've only been using AHS for just over 2 months and when my heat went out a few weeks ago, they were very responsive.

6 years ago

Reply from American Home Shield

Good morning Paul,
We are pleased to have you on board as a new customer of American Home Shield. We hope you continue to enjoy many more great service experiences.

Mar. 17th, 2020

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Verified Customer

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Walt Z

Solid corporation, high rated service providers in our area, easy issue submission, rapid approval system.

6 years ago

Reply from American Home Shield

Walt,
Our goal is to pair you with the best contractor that will provide a quick and final resolution. Thank you for sharing your recent experience with us regarding your service request. We are happy that we were able to get the issue resolved for you. We look forward to our continued business together. Have a good day.

Mar. 17th, 2020

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Verified Customer

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Kathy Scott

We had a quick response. The service guy resolved our issue and showed us the source of the problem.

6 years ago

Reply from American Home Shield

Hi Kathy,
It was a pleasure to read your review about your American Home Shield experience. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Fred

Whenever I request repair service, it is almost immediate and the companies they choose have been top notch so far.

6 years ago

Reply from American Home Shield

Hi Fred,
It was a pleasure to read your review about your American Home Shield experience and the second opinion that was offered. I hope you continue to enjoy the service we provide within a timely manner.

Mar. 10th, 2020

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Verified Customer

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Cristina Garcia

Contractors assigned to a job are often the worst reviewed contractors in the area. I've been waiting a month for my dishwasher to be fixed. All the reviews on the company's website blame AHS for assigning them that company.

6 years ago

Reply from American Home Shield

Hi Cristina,
Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you and get the dishwasher issue resolved.

Mar. 5th, 2020

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Verified Customer

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Fran Watson

I've always had wonderful service with American Home Shield. The respond and handle the issue quickly.

6 years ago

Reply from American Home Shield

Fran,
We are delighted to hear your satisfaction with our service! Thank you for taking the time to share your thoughts with us.

Feb. 25th, 2020

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Verified Customer

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Edward Warman

Quick competent service. Professional. Arrived early. Diagnosed the problem. Repair was completed in a timely manner.

6 years ago

Reply from American Home Shield

Good afternoon Edward,
We strive to provide you with the best customer service experience and contractors to complete each job. We hope you continue to enjoy AHS!

Feb. 26th, 2020

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Verified Customer

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S Smith Warner

We've used them several times and we live in the "sticks" and yet they always find great contractors to help us.

6 years ago

Reply from American Home Shield

Hi S Smith,
Your feedback about your AHS experience is more than appreciated. We are pleased to hear about the technicians within your area that have been able to service your home repair needs.

Feb. 26th, 2020

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Verified Customer

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Mark Steele

I've made 2 claims and the first one (six or replace our oven) took about 3 to 4 weeks, but the icemaker was done quickly. so now I'm ok with AHS.

6 years ago

Reply from American Home Shield

Hi Mark,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Feb. 26th, 2020

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Verified Customer

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David

they are only as good as the company they send to fix your problem. last service call company were really professional. last company were not

6 years ago

Reply from American Home Shield

Hi David,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed by our technicians.

Feb. 26th, 2020

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Verified Customer

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MA

Very good service and customer service I have them more than 3 years after my son have them and was happy with them

6 years ago

Reply from American Home Shield

MA,

Thank you for sharing your recent experiences with us. We are happy that we were able to get the issue resolved for you and we look forward to our continued business together. Have a great day.

Feb. 14th, 2020

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Verified Customer

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Patricia True

Any time I have been required to need the service, the technicians were promptly provided and service was quite satisfactory.

6 years ago

Reply from American Home Shield

Patricia,
Thank you for sharing your recent experience with us. We are happy that we were able to get the issue resolved for you. Our goal is to pair you with the best contractor that knowledgeable and able to explain what is going on. We look forward to our continued business together. Have a good day.

Feb. 14th, 2020

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Verified Customer

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James T.

Excellent customer service and follow-up. Team of representatives are always courteous informative and professional."

6 years ago

Reply from American Home Shield

Hi James,
I would like to thank you for providing American Home Shield with such positive feedback about your experience. I am glad to hear that you have enjoyed the customer service we provide.

Feb. 4th, 2020

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Verified Customer

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Ebony SW

I've never experienced any issues w/the service or any of the people that have come out to make repairs.

6 years ago

Reply from American Home Shield

Hi Ebony,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience. It is always great news to hear about the repairs that are completed in a timely manner.

Jan. 27th, 2020

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Verified Customer

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Barbara trundle

My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!

6 years ago

Reply from American Home Shield

Hi Barbara,
Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.

Jan. 27th, 2020

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Verified Customer

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Kevin

I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times

6 years ago

Reply from American Home Shield

Hi Kevin,
Thank you providing American Home Shield with feedback about your most recent experience to have the refrigerator repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.

Jan. 17th, 2020

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Verified Customer

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Larry

Difficult to communicate with representatives from Phillipines. Customer needs to have more control over selection of contractors. Not all choices are desirable.

6 years ago

Reply from American Home Shield

Hi Larry,
I hate to hear about your most recent experience and the miscommunication experienced to speak with a representative. I would be glad to speak with you and get the issue resolved.

Jan. 8th, 2020

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Tyishia Goldsberry

I have literally went without a working oven for over a month their contractors are terrible and their resolution methods to solve it are even worse. Every time I called them to let me know that a tech never showed up to finish the job their resolution was to call the contractor and set up an appointment. They did that 4 times and I literally got tired of them trying to resolve the issue and broke down and bought a new stove. Every appointment they made for me for a tech to come finish installing the parts to my oven they would ever show up. At this point AHS REALLY needs to reevaluate their conflict resolution methods and their contractors that they utilize

4 years ago

Reply from American Home Shield

Hi Tyishia. Thank you for your feedback regarding the service experience with your oven. I am sorry to hear that the issue was not resolved. I would be happy to follow up with you to address this matter further.

Apr. 1st, 2022

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BETTY LEWIS Las Vegas, NV

The water company informed me that I had a water leak. I contacted American Home Shield on Sunday January 16, 2020. They referred me to Revere Mechanical, who came to my house on January 18th. They went under the house and confirmed that was a leak and they would get approval from AHS to do the work. The next day, I received an email from AHS telling me they had referred the claim over to another plumber, 5 Star Plumbing. I was not informed why they did this referral, but I went along with it, and 5 Star came out on Jan. 25th. All along I was pleading with AHS to expedite the claim. A leak is serious, but I could not get AHS to expedite it. The plumber from 5 Star came but refused to go under the house and they reported to AHS to the effect there was not enough crawl space under the house. I then heard from AMS denied the claim. I tried to tell them that I had claims in the past with no problems for leaks under the house and AHS had always paid the claim. No one had ever had problems going under the house as there is a 3 to 4 foot space. It was obvious the 5Star plumber did not want to go under the house as he never went to look. This claim should never been denied. AHS should have sent another company. I had to pay for someone else come to fix the leak and he had no problem getting under the house. I have had AHS for several years. I also repeatedly asked to speak to a supervisor and was refused. The last time, the agent said one would call me back. Of course, that never happened. I would also mention I had a terrible time understanding the various agents I spoke with.

4 years ago

Reply from American Home Shield

Good morning Betty,
Thank you for bringing the plumbing experience to our attention. I would be glad to speak with you to discuss the issues that arose to have the leak repaired.

Feb. 8th, 2022

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John Bogalusa, LA

They only get 2 stars as far as the company it is good but as for the contractors they use is horrible my fridge had a bad condenser fan after waiting for the part to come in they came out to repair it from start to finish was 8 minutes so after the 8 min he says its fixed so i am thinking to myself that was awful fast so after they leave i decided to check my kitchen camera to see if they actually did the work so when reviewing the video they come in set the part on the counter and start pulling shelves out after a few minutes he says it is fixed but yet the new fan is on the counter after the shelves are put in i come in and he remembers he put part on the counter when my back was to him he picks it up real quick so i don't see him after he left and reviewing the video i call him told him it wasn't fixed and asked if he changed the fan he replied he had after i confronted him and told him everything was on video and that i was sending video to ahs and calling them after calling them they said ticket was closed told them i had video that he didn't do the work all of a sudden he calls in says he had to order another part to reopen the ticket so he would not lose his contract with them ahs could careless about the video the fact that he is not completing the job and lies to their customers face so when i said i didn't want him back working on my 4,000 dollar refrigerator to get a different contractor i would have to open new ticket and pay them again

4 years ago

Reply from American Home Shield

Hi John,
I appreciate your feedback regarding your most recent AHS experience to have the refrigerator repaired. I would be glad to speak with you to reach a resolution towards repairs.

Jan. 21st, 2022

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joed Fancy Gap, VA

It takes a few days for service. That is frustrating when your heat goes out in the winter or when your AC goes out in the middle of a heat wave and you have to wait days for service. It has taken as long as a week a few years ago. Customer service is very difficult to contact. I called yesterday and was told there was over an hour wait but if I wanted someone would call me back asap. That was yesterday. No call yet today. When the service you need requires an expensive part or repair that is when you are happy you have AHS. If you go several years with no needed repairs then you think "I'm paying all this money for nothing." So is AHS worth the cost? I have not figured that out yet. It's been 17 years. If I add up all the fees vs all the repairs I have received I think AHS is ahead of the game. I have not needed many repairs in the 17 years. So, I would say it's a toss up.

4 years ago

Reply from American Home Shield

Hi Joel,
I hate to hear about the delay in service that has been experienced. I would e glad to speak with you to reach a possible resolution for the AC system repaired.

Nov. 22nd, 2021

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Bill D Alexandria, VA

We switched to AHS from a competitor about two years ago. We've been very happy with their service and responsiveness. They're really great at both. My score has dropped as it appears they're starting to allow contractors with really awful reputations to participate. I requested repairs for a broken faucet, a contractor more than 50 miles away was assigned. When I checked that contractor's yelp reviews - they were a horror show. More than 70 recent reviews that were 1 star, with excoriating comments about the contractor's jamming them for very expensive, and naturally, non-covered fees. So, we canceled that appointment and we'll use a local plumber we know. If I see this again, we will cancel our AHS account immediately.

4 years ago

Reply from American Home Shield

Hi Bill,
I hate to hear about your experience to have several repairs completed. I would be glad to speak with you to reach a resolution.

Nov. 11th, 2021

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jan williams Valdosta, GA

DISAPPOINTED I have a home warranty contract with American Home Shield. My Stove/Range large burner started shooting flames and staying on high temperature in October of 2020. I put in a service repair. Paid the $100 service fee and Sears Appliance came out. After two months wait some repairs were done. In June of 2021 the same large burner stated shooting flames and remaining on , on high temperature no matter how I try to turn it off. The oven also stopped working. I called and reported this to American Home Shield. I was told that the service contract with Sears has been closed. I was told that I would have to open a new service contract an pay another $100 service fee for a new contractor to come out. I did this. Artic Appliance came out and did an estimate, back in the end of June. Almost six months later. every month my monthly plan fee is being taken out of my account by AHS and no repair. I've been shuffled from the Escalation, to Authorization, to Customer Service and back around to the Technician about ten times each, after waiting on hold for over two hours at a time to speak with someone. Almost six months and still being shuffled around and around and around, with monthly fees being faithfully withdrawn and no repair. Six months. Six months. Six months.

4 years ago

Reply from American Home Shield

Hi Jan. Thank you for bringing your concerns with the appliance service to our attention. I am sorry to hear that the issue has not been resolved yet. I would be happy to speak with you to further address this matter.

Nov. 10th, 2021

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Gary Griffith Abilene, TX

Limited coverage with the upgraded plan. Encourage everyone to read the fine print and the full policy. A lot of items are not covered. Try to get assistance with a clogged drain line to find it was not covered because it was not considered the main sewer line. so the drain from my washer and kitchen would never be covered because they consider it to be a branch off the main sewer line.

5 years ago

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Edwin Smith Richmond, VA

My A/C quit working in July. I called AHS and they advised a company would be out. After sweltering in 90 degree plus heat for four additional days, a technician arrived. He spent an hour "diagnosing" the issue as bad compressor and no Freon. Cost to repair, $4522.00 The technician said he did not have an estimate as to when the parts would be available or when they would be able to fix unit. This A/C is less than two yeas old. I called the original installer, they came out and said compressor and Freon were ok. The part that was faulty was on inside blower unit which the first technician never looked at. Cost to repair was $850.00. I advised AHS of being ripped off from the company they sent out and asked to be reimbursed. After numerous emails, phone calls, hang-ups by AHS, I finally was told they would not reimburse me. This is not the first time I have heard of AHS being unresponsive in settling concerns. This is reflective of their 3.9 overall rating which I give a 2. Then to top off the terrible customer service, they charged my advanced monthly fee of $39.00 on the 15th and wanted to charge me another fee of $39.00 to cancel. How is that customer service? What about returning my advance $39.00 taken on the 15th? I'll be contacting my state SCC and BBB as also warning my friends and acquaintances to stay away from AHS. Bad company, terrible customer service. E. Smith, Richmond, Va

5 years ago

Reply from American Home Shield

Hi Edwin. Thank you for taking time to let us know about your service experience with your air conditioning. I am sorry to hear that the issue was not resolved to your satisfaction. I would be happy to speak with you to further address this matter.

Sep. 17th, 2021

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Kirk Yousif Birmingham, MI

I have been trying to get my AC fixed for over two months (Since May 23rd and today is 7/29). First, guy came out and added freon without looking at the system. After that, I spent a month trying to get a hold of him and AHS but he had disappeared. They sent a different company after I finally got a hold of their social media resolution department and that guy came on on the only day in July when it was a cool day and said "I dont see anything wrong". Now the Social Media people havent answered me and the regular call center, where no one speaks solid english and you can hear chickens in the background, wants me to start over with the process and ignore every attempt i have made to escalate the issue. I have been with this company for a very long time and their new service is aweful.

5 years ago

Reply from American Home Shield

Hi Kirk. Thank you for letting us know that you still need assistance with resolving the problem with your air conditioning. . We would be happy to speak with you to address this issue further.

Jul. 30th, 2021

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LON HOSKINS Rocklin, CA

I filed a claim on 4/6/2021. 21/2 months later my refrigerator still was not fixed. The company S&S appliance repair is rated as one of the worst companies in the industry. I tried to get a different company but AHS refused, Almost 3 months later they allowed me to hire my own contractor with the promise to reimburse me. The new contractor found that S&S installed the wrong condenser and installed it wrong and that caused my compressor to burn up. $5175 later my refrigerator works. When I asked to be reimbursed. AHS reneged and would only pay $3000 if I purchased a new appliance. My refrigerator cost $12000 -15000. I don't know where all these 5 stars come from .

5 years ago

Reply from American Home Shield

Hello Lon. I am sorry to hear that you did not have the best experience with repairing your refrigerator and being reimbursed. I would be happy to speak with you further regarding this matter to see how I may be of assistance.

Jul. 1st, 2021