Name: 2-10 Home Buyers Warranty
Rating: 3.7

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Verified Customer

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Christine Grasso Farias Santos Wentzville, MO

2-10 Home Buyers Warranty is quick and the people they use are qualified and very good to work with. We just had to use it, we had frozen pipe in our laundry room and I called and got it fixed within twenty four hours. With every call, we've had great results and no problems.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 5th, 2021

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Alisha Henderson Hartford, CT

Well I've used my warranty a few times and sometimes it goes great but more often than not it's not really a great experience. Over a year ago, someone came out to fix my refrigerator and they said they would be back and they never came. So, I started to call them and they said that 2-10 Home Buyers Warranty never sent them the piece of equipment that they were supposed to use to work on it. My experience was very negative because I had a hard time getting in touch with them, and once I was in touch with them, I also had issues with them getting things done on time or in a sufficient way. They don't have much continuity, their way to go about things is constantly changing and they do it without informing you that is changing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alisha, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 4th, 2021

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Daniel Ke Minden, IA

Our water heater was leaking badly and we got it replaced. Unfortunately, there weren't any providers in my area or any contractors in my area so I had to find my own and then I was reimbursed. The only way it could have been better was if there were providers in my area. They didn't quite cover as much as I hoped when we needed to use them and like I said I have to find my own contractor and pay for it out of pocket.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Daniel, thank you for your feedback. We’re really sorry that you had trouble contacting the independent service contractor. It’s not fair to you.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
The trust you place in us to protect your home is important to us. We’ll keep doing all we can to continue to earn it. Thanks again for your feedback.

Mar. 5th, 2021

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Nathan Virginia Beach, VA

Our real estate agent recommended we go with this company. They are very fast, efficient, and friendly. We needed help with our garbage disposal and they knew exactly what the problem was and fixed it. The person they sent to fix it was very smart and knew what he was doing.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Nathan. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 8th, 2021

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Frank Saint Cloud, FL

When I moved into my house, I went with 2-10 Home Buyers Warranty because of the price they offer. They're always just a phone call away. When my AC went out, they got a contractor out quickly to get it taken care of. I really enjoy having them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, [NAME]. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 8th, 2021

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Michael Indianapolis, IN

I went with this company because of the comprehensive coverage they offer for a good value. It's really easy to use. When I called for help with a plumbing problem, they had someone out the very next day to get everything fixed quickly.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Michael. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 8th, 2021

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Anonymous De Bary, FL

Home Buyers Warranty always has a quick response to my needs. Recently, I had work on a spa that I needed to have done in a quick and efficient manner and the contractor did a great job. I've had a great response time from this company and have great experiences with the contractors they send to me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Don Williamsburg, VA

2-10 Home Buyers Warranty offered the best value out of all the warranty companies I looked at. They've been responsive to my needs over the years. Unfortunately they still haven't resolved my recent issue with the hot water heater. Every other complaint I've had in the past though has been met with prompt professionalism. My overall opinion is that I've had excellent service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Don, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Darren Bowie, MD

Their customer service department is getting better at following through and making sure service providers have completed the job. We had issues with them following through, but they're definitely improving. They provide the service you're looking for at a reduced rate and I feel they are comparable and competitive with other home warranty companies we've used in the past.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Darren, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Glenn Fremont, NE

This warranty came with our home purchase. We had an issue with our furnace and we got a call back two days later to get a local provider at our house to fix it. I paid a $100 deductible and they replaced a part and now we haven't had any issues with it. They've been very easy to deal with so far.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Glenn, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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William Fort Myers, FL

My realtor recommended I go with this company. When I first called them I had a poor experience. The second time I called, I was able to speak to a manager and had an excellent service call that went smoothly. We had our pool heater malfunction and after we called them they were very prompt and easy to deal with. They reimbursed me for a large portion of what it cost to replace.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there William, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Peter Charlotte, NC

Within a couple of weeks after we signed up with them, we had a problem with our garbage disposal and the sink wasn't draining properly. They responded quickly and everything was fixed the day the contractor showed up. We had another problem with our door locks and they reimbursed us a percentage of what it cost to replace.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Peter, we’re really glad that you had a positive experience with our services. At 2-10 Home Buyers Warranty, we want everyone to have the kind of experience you had. Thank you for your feedback and continuing business!

Feb. 8th, 2021

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Laura Nolensville, TN

I have dealt with 2 other home warranty companies in the past and always ended up frustrated. They quickly found a repair company for me who came out quickly to diagnose the problem, order the part and return to install the part with only one phone call from me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 4th, 2021

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Jeff Orange Park, FL

This company was recommended to me by a repairman that I have a lot of trust in. I’ve had other home warranty services and they have not performed like 2-10. They are very generous. We got a new refrigerator completely covered including the installation.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Jeff, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Ronly Land O Lakes, FL

The real estate agent purchased it for us. Purchasing a used house sometimes had issues and having a warranty gives you peace of mind. 2-10 is responsive and thorough. They fixed my repair quickly with little effort on my side.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronly, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Feb. 2nd, 2021

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Ann Loganville, GA

There's been a lot of miscommunication sometimes when I'm having a problem and it usually takes longer to get it solved. Our hot water heater failed and it took three days to get someone to come out here and they did come out here but they had to go back for the part. They charged me while I was waited for the service. They were trying to charge me a second time or that initial payment and the hot water heater's part was the wrong one, when it was re-ordered I had to wait longer and then when they did get it working it didn't work that day.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Ann, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Anonymous Youngstown, OH

2-10 came with my house purchase. The only time I’ve had a problem with a leaky toilet, it was handled in a professional and prompt manner. The technician was very professional and did a good job. I appreciate that the process is simple and not a long drawn out process where you have to make several phone calls.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Anonymous Atlanta, GA

When we moved into our new house we found some problems with the dishwasher and some other issues that we didn’t know how to fix so we called on the home warranty. Every time, they tell me a half an hour before they arrive to do the job.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Chase Owensville, IN

They’ve fixed every issue we’ve had so far. Right before Christmas, we had out hot water heater go out and they made quick contact with the provider. They weren’t able to replace it until after Christmas but it was still very quick work.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Chase. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Robert Bradenton, FL

Called in yesterday because my dishwasher was making noise. A gentleman called me two hours later and showed up at nine thirty this morning and found the motor had to be changed. This is the second time this technician has come, the first time was for the refrigerator. He is excellent. Typically they respond very quickly and professionally.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robert, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Richard Owings, MD

Every time I call for something they’ve been able to get it resolved. They had a technician out the next day to resolve the problem with the air conditioning. The website is buggy on both the desktop and the mobile version so I typically have to call in and speak to an actual person to get a ticket opened. It is more expensive than other home warranties I’ve had for the same service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Richard, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Brian Myrtle Beach, SC

We purchased our home and within a few weeks there was an issue with hot water heater and we called 2-10 and they got us an appointment promptly. The technician was prepared with the equipment to handle the situation. I would recommend them.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Brian, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Davin Holland

Fast and friendly service. When I called they had someone contact me immediately for my service request. They even reached out me to see if I was satisfied with the work that was done.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Davin, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Iris

Everything has been moved really well it's probably will most likely I will continue my services with them after the expiration of his contact. Prompt service, courteous service from the people that have come my my only trouble with them is on getting through the website but it seems reluctant to want to help you on the phone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Iris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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James

It takes a long time. My heater went out and it took three months for two ten to approve the repair. Then the contractor came out six times to fulfill questions. In the middle of winter.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jonathan

The first time I had to use the warranty was when a condenser fan failed in the refrigerator. I submitted a ticket online that day. I think within two days someone was on site and replaced all the parts it took to work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jonathan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Lori

Recently I need to use the warranty because my refrigerator broke down, initially they sent out an electrician feeling it was electrical issue it was not, so a little over a week later an appliance repairman come out replace that part and it was determined that the refrigerator could not be repaired and I needed a new one, so now I'm coming up on two weeks without a refrigerator and the decision has been made to take the replacement. Its too slow, but the process was just to spot in the meantime I'm having to get take out and it's getting very costly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Treasure

I used it just last week. I did it online and there was no place for me to comment the vendor that I wanted to use that was in their vendor list earlier, so they scheduled me with another vendor. I'd like to be able to use the same person if I liked them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Treasure, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Celia

It was good service. Most of the time they get it right. I needed a garbage disposal repair. They came right through and gave me exactly what I had in my home not a cheaper brand.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Celia, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mary Woodard

I purchased a home warranty in November and one of my HVAC units went out in June. 2-10 found me a good repairman and they came out a had to replace the unit include the duck work and my cost was $100.00

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear your HVAC unit got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Debbie Blum

Have submitted 2 claims. One went well. The other not. Needed to use outside vendor due to 2-10 service not being able to correct the situation for weeks. Was told what was needed to use an outside vendor and given authorization. So I thought. When I submitted the claim it was denied for not following a step. I've called requesting it to be reviewed. However no communication, feedback or results.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Lanee

Based on what I’ve seem, it seems to be the best option. They are quick to respond when I need it. They give excellent input. They walked me through the process when I needed it because I had a water issue in the basement.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lanee, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Anonymous

Pretty quick to respond and they seem open and honest and accommodating. The flat screen in my new home was the problem and the called a local contractor right away. It was perfect.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Ray

I think it is excellent. I am very happy. They respond. I get exactly what I need. I had an issue with air conditioning. It wasn’t cooling enough. They dispatched a company that was very professional.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ray, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Richard

It is one of the better home warranty companies. The representative was able to connect me to the proper person after I explained my situation. It was satisfactory experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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June

Some things have been good and others haven’t been that great. The last time, it took them two weeks to get things straight after I called them like four times to get my plumbing issue fixed. They didn’t have the right ticket.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi June, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Roshena

2-10 was recommended by my realtor. I used it Monday. They took care of my request. It is an amazing service. It comes in handy when an unexpected appliance breaks down. The service is reliable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roshena, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Elizabeth

It is a bit expensive but I’ve had one bad experience when they went out a plumber and then they told me I needed an electrician. Both were our quickly. They were very friendly and courteous. They explained what they did. It was very nice and pleasant.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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John

Back in August of 2021 I put in a claim for our HVAC system that wasn't working and finally got someone resolved although now we're finding that it is no broken again but it took what was it six months almost seven months for the work to be done because between the warranty company and the contractor no one would communicate with each other to update what was going on so it just kept going back and forth back and forth and I actually had to be the one to step in and do all the legwork of communicating back and forth back and forth and following up and I don't think that I should have to do that as the customer of the home warranty company I think that that should have been through the home warranty company and the contractors having a better communication process. You can never get through to talk to anyone the phone is always busy and I've been on hold for over an hour waiting on on trying to get a hold of somebody.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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James

Its very hard to talk to anybody if you actually have to talk to somebody about a problem. I had a big problem in my air condition broke and I cost me six thousand dollars and they pay six hundred dollars. They're contractually isolated and if there's anything gray you're gonna lose, but they do what they say in their contract thats nearly six hundred pages.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Amy

Very helpful. I've actually had to use warranty three times when I moved into this house. First time went really well with the plumbing issues the second time was the furnace going out and that when I had an issue with the tech not knowing what he wanted to do or how to do it and then he wanted me to pay and five hundred extra dollars to take a hot water heater out of the way because he didn't want the hot water heater there and I called and spoke to the two ten representative and her manager because the price is a mess on that. Probably about 2 and a half. I had to wait an hour on the phone with representative and then I had to talk to her manager because I had trouble with a tech that they sent out not knowing what they were doing.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Mary

I think overall that's a pretty good job. We had to have our conditioner looked at and that took a little bit longer but It was also at a time where It was hot out so, I know a lot of people have problems with that here. I would say overall we've had a good experience. They were quick to get back to assign someone to have that company and call.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Etta

They were professional, knowledgeable, courteous and informational. I didn't know how to open up the portal I can't remember the young man that called but he took his time because I'm not computer savvy.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Etta, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joe

Reasonably price and professionally proficient. They're responsive to your needs. I called up made arrangement and within two hours we had someone that was scheduled to appear to the house to repair the issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joe, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Lauren

Just about a month and a half ago my oven quit working and they dispatched me to a local appliance service but the parts was backordered so I went a month and a half without an oven and that sucked. It's impossible to get in touch with an operator, you have to stay on the line and press multiple numbers for anywhere from fifteen to thirty minutes before you actually talked to somebody.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lauren, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Rodrigo

Yes well I used it a few times and basically they've been okay pretty good. Except for the last time I'm a little disappointed because there was a part of the refrigerator that they could not get within a timely manner they just and I don't know the legal stuff but instead of just replacing the unit itself because they're the ones who couldn't find a part or whatever they just offer me the three hundred dollars for a three thousand dollar refrigerator so I'm still disappointed by that.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rodrigo, thank you for sharing and providing your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Candace

I would say its a good service, quick response. Just recently we made the call, excellent service person representative, the service person came, identify the problem and made the repair and they're complete. Very satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Candace, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Alan

The service is fine, it's just sometimes really difficult to get a hold of the people at the offices to get the service accomplished. I had to used my warranty for two items. The furnace and it's been repaired and taking care of, my kitchen appliance stove is still in the process of being fix and that one is a little harder to take care of because they had no repairman that was in network so it's an out of network repair so I'm gonna have to get reimbursed after I've paid for it. It is very difficult to get them on the phone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Crosby

They take no time. The guy they sent was very good, they did a great job I was happy with them. They sent someone out right away and that's what I needed, it was very professional, they did a great job.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crosby, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Kamya

Yesterday I needed to use my warranty. I was at work my computer system was down so I couldn't go on to the portal or call it's been over an hour and a half trying to speak to somebody never did. I made an appointment online through the phone, but had to cancel it because it doesn't really give you options to make several complaints with the same system, so for example if you have a plumbing issue and that's something wrong with your thinking your call it you can report and pay a one time fee but this is only allow me to report one, so when I called the company schedule an appointment like we're not going to look at your sink because not on the ticket. So they have taken away the ability to speak the customer service rep and everything has to be done online which is you know very frustrating.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kamya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022