Name: 2-10 Home Buyers Warranty
Rating: 3.7

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Verified Customer

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Alison Loganville, GA

Lately I’ve not had a problem with the service. I’ve been with them for about eighteen years. I just used it for my microwave. The service person was awesome. The contractors they send are excellent.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Alison, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Feb. 9th, 2021

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Grant Manhattan, KS

Customer support is good at communication and helps quickly. We had to get the furnace repaired because it wasn’t heating at all and the contractor they dispatched did a good work.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Grant, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Jesse Fredericksburg, VA

Historically they have been very good as far as timeliness. The last call to customer service was not very friendly. When I wanted different brand of equipment, I was offered a buyout but I was not notified that I would have to purchase labor from another vendor to have a pump installed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jesse, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Volney Morin Cedar City, UT

The lady I spoke to was very pleasant, so that's wonderful. Everything was good when we started, but before they could send somebody over, they requested a copy of the whole inspection, and that was not disclosed to me at the time I paid the $60 service. Luckily, it all worked out fine, and the guy was out here the next day.

9 years ago

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Lola Gangle Tucson, AZ

I am SO impressed with this company out of Aurora, CO. I had to contact them several times a year ago for furnace issues. They covered the repairs & things were fine. My system was old & I wondered how the AC would work - but even with the next summer (In AZ) there were no problems. Now, this year the furnace again was acting up in January during a cold spell. They replaced the entire HVAC system after only 1 call & 1 visit by the service company they are now using! They really came through for me! They are kind of expensive but so worth it!

6 years ago

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Irina Elcheva Hummelstown, PA

We have 2-10 Home Buyers Warranty (HBW) for about four years since we bought our first house. The water heater broke several months after we moved in, and was replaced by the company quite quickly. The contractor mentioned that the company covered everything, though a part of the problem was not under the warranty. Then our AC system has been broken three times each year and was fixed by the contractor until it could not be fixed anymore. The contractor requested the replacement. We waited for about 3 weeks until the new system was installed. 2-10 is a GOOD company, but it could be better if the speed of service is improved. They do replace broken equipment and they do care for their customers. I wish that company management takes negative reviews seriously and takes steps towards service optimization. Ultimately, the negative reviews will affect 2-10 HBW reputation and profits.

7 years ago

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Haas Khaku Anaheim, CA

This is the first time I used 2-10 Home Warranty. As a real estate professional for 20+ years, I met this company at my International Convention and signed uo my own home to check out this company. After a long time, my garage door opener (GDO) went out and I called them. The first contractor they sent wasn't good, but they quickly assigned me another one. This next one was great and did a fantastic job. I plan to renew my contract with 2-10 Home Buyer's Warranty.

7 years ago

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Donna St Louis, MO

Excellent service, and loved the service repair company that they provided. I have had two appliances fixed by them since moving into our new home 6 month ago. Both appliances were fixed quickly. The call to the warranty company was quick, pleasant and easy. One appliance had to be repaired twice, but each time was done with no hesitation on the part of the warranty company. Would definitely buy this warranty service for any new home that I purchase in the future.

7 years ago

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Lonna Blouch Lebanon, PA

This warranty is a "must have" when purchasing a home. We moved in and the next day the refrigerator was leaking on the floor. We were given an option immediately to receive a $100 check vs. having a repair done. This was awesome because the refrigerator was old an ugly! We also had immediate issues with the furnace. This was taken care of and we are very happy with the service we received from the contractor and also very pleasantly surprised by the phone calls from 2-10 confirming repairs and following up on everything. I highly recommend this service!

7 years ago

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J. deLavalle Skillman, NJ

We have had Systems and Appliances coverage with 2-10 Home Buyers Warranty for over 10 years. In the past, for relatively minor service requests, the company has been very responsive and we have been very satisfied. This summer we had a major issue with the A/C and 2-10 did not let us down. They coordinated the repairs efficiently and expeditiously.

8 years ago

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Verified Customer

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Daniel Rozhon

In each instance that I've had to call them, through their various contractors, they've been prompt and fixed the issue.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Candace Coleman

Fast service excellent customer service and the price is great. I'm a first time home buyer and have experienced great service. Website is easy to navigate

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Candace, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Deryk Petersen

I have had 2 plumbing issues in the last month (one was an emergency) and 2-10 did not have a plumber available in my area which is a very large metropolitan area south of Cincinnati.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deryk, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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W

I'm not getting a good service on the part as people working on my range. On the most part the services been pretty good, other than this one issue with the stove service has been real good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi W, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Mark

In December we had the heater went down and we had an oven element that had to be replaced. They're just quick and reliable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Kenneth

I've really had really good support and I've had really bad support and really slow support as well. My microwave caught on fire and we did eventually get replaced, but it took like six weeks.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jennifer

I didn't really have to use customer support, it just went through like email which was fine. It's just really easy to use the website.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Bruce

I used the warranty for a refrigerator, it couldn't be fixed so two to ten got a new one. It would be nice for their service to get a little bit better at getting in contact with me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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sarah

There service is pretty good everytime I've needed them they always on point and they do follow up calls which is a plus

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sarah, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Arlene Williams-Tillman

I hate that you guys only use mom and pop contractors. Almost all the contractors you sent for me was 1 man companies. The majority do not even show up and I have to contact you all to send someone else.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Marcus Balogun

My first experience with a claim was terrible. I had a technician provided from 210 come to my home and who covered my drain pan hole with tape. I paid $75 for something that would have violated my warranty and insurance policy. Luckily, I called someone from my own resources a master plumber, who stated I could have flooded my whole home because of this action.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marcus, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Nicole Bell

The coverage is not what I expected. My heater was making noise so you sent a heating company out. There was something loose on the outside of my heater that he gave a quick nudge to and the noise stopped. I had to pay him almost $200 just for that. I am not blaming him because he and his assistant were extremely nice but I do not feel protected by your insurance at all.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Melanie Wiscount

I called in my claim on 11/10/2021. As of March 1, 2022, my dishwasher was still not fixed. Three of the plumbers who were scheduled for my job did not come to fix my problem. I wonder what the caliber of contractors work for 2-10 Warranty. I live close to Annapolis, MD and 2-10 Warranty has not a one plumber in Annapolis. How strange, since it is the capital of MD.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melanie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Edward

I recently had to use my warranty for a leak under my sink and it was resolved in one visit. I always get excellent service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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John

I'm gonna tell everyone to stay away from it. I would not recommend it to anyone. We purchased a new home and the mother board in the oven went out. And we had difficulty in finding someone to come over to assess it. Guy came up and he said it was not repairable. And I call the number to find out what's really done and the guy told me he is doing this three hundred and seventy five dollars. And it's not repairable item and replace it. It's a double built in oven is almost four thousand dollars to replace.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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James

Our air conditioner was broken and they have someone there within hours and put a new capacitor in the air conditioner. We've been very happy with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your air conditioner got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Carrie

I've had a couple different experiences and some are very good and one was very bad. I had such a negative experience with one of the customer representatives that takes all the claim information. They were very rude, provided poor customer service and was very impolite. Most of my experiences have been positive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carrie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Anonymous

They are very responsive and I like that big experience service and the follow up the contacts and the communication is really great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joshua

They're very quick to answer the call if any questions that I have. We had to have our air conditioner unit fix and they they got put out forty eight hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Rose

They take too long before somebody can talk on the phone. I've been having a lot of issues lately. It was affordable, but now it's basically some sixty some dollars a month which is a big difference and is too much.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rose, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

They do anything they can to try to deny any claim. I had a claim where the whole claim itself was only thirteen hundred dollars and they did everything they could to deny and I have no kitchen sink and no bathroom for over a month because they kept playing around and denied claims and everything so why should I even bother having the warranty? I have not had good experiences with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel as we pay out 97.5% of all claims placed with us. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sarah

I'm just really disappointed that we've been paying all year and that they're not willing to do what they're obligated to do to fix or replace an appliance that's under warranty. Our refrigerator broke, we had two repairman come out. One couldn't fix it so they sent someone out and then he said that it needed to be replaced and then 2-10 refused to replace the appliance. They have given us tons of different conflicting information and haven't been willing to call us back and not following through with their obligation is within the contract to fix the appliance.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Miguel

Costumer support is really hard to get on the phone and everything has to be done through the portal. They're charging prices for these coverage's that they don't follow through with. It would be nice to have a warranty that actually work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Anonymous

They tried to help me. It was during the weekend so it was kind of hard to do that. They're very prompt in getting back with you.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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John

I had an issue with my refrigerator and the contractor didn't complete the work but they assisted me in getting them call a back up there. They're responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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William

It is almost impossible to schedule a seasonal inspection. It should be absolutely user friendly and media only available when you sign on. They were friendly and helpful, not so easy to contact or easy to use.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carlos Baltimore, MD

They are very responsive. They were very kind to me and contacted me the same day, but sometimes the next week they give me an appointment.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Jose Murrells Inlet, SC

Had a plumbing issue with the garbage disposal in the sink and the repairmen came looking for a reason not to honor the warranty. They fixed it well enough

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jose, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Susan Birmingham, AL

I had an issue with the HVAC and they sent somebody out and they took care of it. Anytime I needed to contact them they have been responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Mackenzie Little Rock, AR

Employees and customer service are really helpful but I've had an issue for over a month and it still hasn't been fixed. I'm currently using my warranty now because my fridge went out and I'm waiting for it to be replaced.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mackenzie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 31st, 2022

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Mark Hayes, VA

We have had it for fifteen years. There were some issues when we needed to fix the water heater trying to get someone to call us back. It was a real hassle. They were able to get someone to replace it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jonathan Birmingham, AL

2-10 was recommended by our realtor. I like the website for putting in claims. They were bale to repair our dishwasher. I enjoy using them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Richard Carolina Beach, NC

2-10 came with the house. I would not used them again. They failed to listen to my issues. The dishwasher went out and they couldn't repair it. They gave me two hundred and sixty five dollars for a machine that costs a thousand dollars.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Andy Beulaville, NC

Customer support has helped me with everything I needed. My microwave quit working and they sent someone. I paid the deductible and they fixed my claim.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andy, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Suzanne Nichols Hot Springs Village, AR

Ive been waiting for 6 weeks to get my dishwasher fixed. The second opinion people are due here tomorrow but I don't know when. Anywhere between 8-5. How ridiculous is that. And I'm not sure they will be able to fix it. Most disappointed in this set ice

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we're sorry to hear how you feel about your recent experience. If you experience any further issues please give us a call and we will be happy to help get it resolved. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 28th, 2022

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Erin F Marana, AZ

Won't be renewing. Our a/c died in July and they reimbursed less than half what it cost us. Recently we had a plumbing problem due to normal wear, which is supposed to be covered. It wasn't. Now we get to pay $3500 to dig up a sagging pipe. Nope.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erin, we're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 23rd, 2022

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jones Chester, VA

They use the cheapest contractors that many times do not show up and if they do they come late. 210 themselves do not provide the best customer service at all times. I did not renew because I deserve better service for my money.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jones, we're sorry to hear how you feel and sorry to see you go. If there is anything we can do to repair our reputation with you, please give us a call.

Mar. 28th, 2022

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Vernon Chesapeake, VA

The service they provide is excellent. Our property has been taken care of except once. One of the properties on the portal doe not work right.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vernon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty. If your portal is not working properly, please give us a call and we'll be happy to help get it resolved.

Mar. 23rd, 2022

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Tobiann

Last week my hot water tank was no longer having pressure or hot water and they were very responsive and it was fixed within twenty four hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tobiann, we're glad to hear your hot water tank got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Anonymous

Customer service is very good but it takes a long time for them to answer the phone. That is my only complaint. I once had to wait more than two hours. I was very pleased when they were able to help me with the leak in my shower. It was a very good job.

4 years ago Edited March 14, 2022

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022