Name: 2-10 Home Buyers Warranty
Rating: 3.7

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Verified Customer

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Colin Haviland Greensboro, NC

2-10 Home Buyers Warranty was quick and efficient. My air conditioning unit was out and the air conditioning guy came out and fixed it by finding a nail in my motor. The customer service rep was also really nice.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Colin. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 5th, 2021

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Dan Bradley Charlotte, NC

I've had a number of transactions and some of them were real good and some of them were real bad. Just recently, our freezer went out, and they sent a contractor out and the contractor couldn't get the part so 2-10 customer service told me that I'd get a new refrigerator and then I waited and that didn't happen so I called back again and they said they'd give me a new refrigerator. And I waited again and that didn't happen so I talked to somebody else there and they said they won't be able to give me a new refrigerator because I gotta wait for the part to come in no matter how long it takes. The customer service reps are very nice, good listeners and they try to help but they're inconsistent.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re terribly sorry and extremely embarrassed that you’ve had a negative experience with us.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 5th, 2021

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Anonymous Terre Haute, IN

Just about every winter we use it because our HVAC is a pretty old system, and they're pretty good about dispatching somebody out here to fix it. Usually has something to do with the compressor or some sort. The service is pretty good but nobody's perfect. Our premium seems to be going up drastically each year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 5th, 2021

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Adrienne Austin Burtonsville, MD

I've used it once for my HVAC system and my experience was okay. I was on hold for a very long time trying to reach customer service. They sent someone to come and fix it the next day. They did what they said they were going to do. There's so many helpful people at 2-10.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Adrienne, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 5th, 2021

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Derrick Sowder Walpole, NH

I called for my refrigerator and they came out to fix it. I'm not going to say I was overly happy about it but it was okay. I feel like I never can get through to a person, I'm always talking to a recording and I like to talk to people directly to know what the problem is. The last technician just came not too long ago and I had a problem with my garbage disposal but I didn't like the way he told me I would have to pay for a new garbage disposal. When I disagreed, he fixed it in less than five minutes but never showed me what he did to fix it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Derrick Sowder, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 4th, 2021

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Michelle Columbus, IN

Our warranty was included when we bought our home in June 2020, and In August of 2020 we filed a service request for a broken ice maker. Per their website, it states you will be contact within 48 hrs and taken care of soon after. After numberous calls,long hold times, and 6 weeks finally a technician showed up on a sunday evening at 10pm while my husband was working. After he opened the freezer door and shut he said we needed a new ice maker. As he wrote the service order down, he preceded to tell me about his stint in prison . Tell me how they prefer not to work with 2-10 warranty due to there slow payments on their bills. when he requested the co-pay of 100.00 they did not take cards so he said he‚Äôd stop by the next day to get payment. He said the ice maker should be in the next week and they would be right back to install. He sure came early to claim cash next morning and the last we heard for several more weeks. I call 2-10 nearly 30 times over the next several months. Finally they installed the ice maker and left and of course it didnt work. It obviously wasnt what was wrong. It was a frozen line. Four months later the ice maker works but wont dispense from the front door, and once again call call call and finally a repair man from another company came and fixed it. Five months, 50 phone calls, reps stating they would call back and never did. You also cant call and talk to the rep who you already spent 30 mins telling the whole story. No shows for several appts. Causing me to miss work, spend hours trying to get my ice maker fixed. Finally the last one who I told I wanted to speak to someone about the terrible service assured me her manager whould call and 8 months later no one every called. It was the worse service Ive ever encountered. Definately wont renew my contract this year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Michelle, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 2nd, 2021

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Mark Tyrone, GA

Top quality response when needing maintenance. However, they are non-responsive when it comes to replacement of equipment. I have two heat pumps, both 18 years old, that 2-10 keeps putting bandaids on, and each bandaid costs $100. Five repair requests in just the past year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Mark, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Mar. 2nd, 2021

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Gia Louisville, KY

I had to have a faucet replaced and the first time they came they gave me incorrect information. Then later they explained it better to me and corrected the issue. One bad thing about the warranty is you're limited to what service providers you can use. Once they couldn't find an electrician in my area so they didn't give me service.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gia, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Gail Hereford, AZ

Our warranty came with the house we got. We haven't had any real problems with the company. We needed our heater fixed and they had to come two different days to make sure it was fixed. They send someone out right away to fix your problems and you don't have to pay for it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gail, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 8th, 2021

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Anonymous Jacksonville, NC

Not everyone that works here has a good knowledge of what services they offer and what is covered. There seems to be no standard for what their employees need to know so it's hard to get things explained to you. We had a good experience with a dishwashing repair company but it was a nightmare to get our stove replaced because they took about two months to get that replaced.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there , we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 8th, 2021

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Jacob Pelham, AL

We've only used our warranty once but it was very successful. The timing wasn't great since we tried to get help over a holiday weekend, but we understood why things took longer. We had a leak in our water heater and they fixed it well.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jacob, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Bradley Mabelvale, AR

After careful research I thought that would be the best company that fit my needs but I was wrong. I had a drainage problem at my home, I filed a claim and they assigned me to a plumber. A plumber come out and did whatever they needed to do, did not make any recommendations for me to do anything else and 2-10 called and tried to have argue with me about what the idea.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bradley, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 2-10homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Feb. 3rd, 2021

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Sabrina Stem, NC

It is a little pricey but they pretty much cover everything you need fixed in your home. When my stove stopped working I could have paid within two grand but I only paid the hundred dollar deductible.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sabrina, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 3rd, 2021

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Dawn Wilmington, NC

I had a couple of plumbing leaks and a garbage disposal quit working and they were very responsive and got someone here quickly. I’ve been very pleased with what they’ve done.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 2nd, 2021

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Sharon Thornton, CO

The service people they recommend for your services are really good quality people and businesses. When my refrigerator died, they responded to me right away and fixed it the same day.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Sharon. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 2nd, 2021

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Samuel Suffolk, VA

Having a home warranty gives me peace of mind. When the hot water heater sprung a leak three days before Christmas, they were able to get it replace two days after. They are extremely helpful.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Samuel. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Feb. 9th, 2021

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Jimmie McDonough, GA

I needed someone to come out and fix my dryer, a man came out and looked at it pulled it from the walls and fixed it but I feel like I need to call about that right now. They need tell the customers about the people that come out to their house.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Jimmie, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 3rd, 2021

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Kenneth Cumming, GA

Customer support answered all my questions and they’re good but the contractors are not great. The first time with the dishwasher, it dragged on and one. The dryer was fixed in two visits.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Whitney West Point, VA

If they improve their communication with their contractors, their services will be significantly better. I’ve made a claim twice and both times the contractors too multiple months to address the problem. Their customer service people are polite and seem to do all they can but whenever there is a problem, it seems their hands are tied and it never goes anywhere.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Whitney, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Anonymous Tucson, AZ

Used it twice and they were fast and quick. One time we had a faucet leak and the other time the dishwasher was not functional. The quality of the service was excellent. Everything was fixed well.

5 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Gloria Scottsdale, AZ

I’ve used them several times and I’ve been happy most of the time. Most of the contractors do a good job though there have been a couple of time when they did not. They are getting more expensive especially if you only use it once or twice a year.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Gloria, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 9th, 2021

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Amy Waverly Hall, GA

Everyone seems to be professional and polite. They are always responsive but I always get different people but it’s not too bad. When my dishwasher was flooding, a technician was out in a couple of days but it took about a week for them to get the part to fix it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Amy, we’re happy that you enjoyed working with 2-10 Home Buyers Warranty. But we want to apologize for the time it took to get things resolved. We know how busy you are and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Feb. 9th, 2021

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Lori Saint Louis, MO

They cover a number of things that other home warranty companies do not and it is less expensive than other companies. They are always there to answer the phone or answer a question.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lori, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 9th, 2021

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Anonymous Canton, GA

The service and repairs exceeded my expectations. My hot water heater started leaking all over the garage. They came and assessed the problem and had it replaced. It was done in a timely fashion.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 8th, 2021

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John H. Madison, TN

I has read some horrible reviews of 2-10 warranty, so I was apprehensive when I bought a house and the homeowner furnished this warranty. I opted for the spring tune up, which I had to pay them $50 for and the tech $100 (not sure what that was about because around here they are around $65), but the heat seemed erratic so wanted that looked at. The tech checked the unit and found a problem with the Thermal Expansion Valve. I received a call from 2-10 warranty after that telling me the tech would be there in a week. I said he has already been here. No, they said he would be there to fix the HVAC unit, he had to order a part. I asked if there was a charge and they said no. I was totally amazed. The tech came back and fixed the unit (10 year old Trane) and so far it is working perfect. I don't know what the future holds, but so far 2-10 has been spectacular.

6 years ago

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Riley Tallman

the process is good and really fast. its easy and quick to file a ticket. 2-10 isn't trying to scam me either, I can tell that they actually want to be helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Riley, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Marshall Craig

Absolute garbage experience. I've had a broken oven with an open work order since August of 2021. This is a covered appliance in my plan. The item they have offered to replace it with has been on back order since then. I've asked multiple times to just get a different replacement, but they refuse to allow that and only offer me a cash value that is half the cost to replace the appliance. I've tried escalating the issue, no one ever responds. It's the same story every time you talk to their customer service. They apologize for the inconvenience, but fail to remedy the issue that's been going on for 8 months. I was told the item would be in stock March 22nd of 2022. When I called today (April of 2022) the informed me the item would be out of stock until June. Same BS again. No one is willing to help you. They pass you from department to department and are always apologetic, but apologies don't fix my broken oven. Absolute garbage. I have never hated a company more, not even the cable company. If that doesn't speak volumes, then nothing will.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marshall, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tracy

I like 2-10 because you can go on the website to request service and you can check on the status of your service at any time. Just last week my AC went out. They were here within twenty four hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, we're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Kathleen

I feel like it save me a lot of money because I don't have find a microwave or new fridge and the technicians that have come out have been great for most part.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathleen, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tabitha

I had to wait a lot. My AC went out and all good. The warranty was excellent, customer service from two ten was okay, but they've always managed to find a company to come out to help us fix our problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tabitha, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tamela

It's a really easy process and everything gets done really quick. My heater went out and within I think two days they had come out and my hater was fixed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tamela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Litricia

I needed to use my warranty about two and a half weeks ago due to my furnace is going out and two weeks without heat my house was at 51 degrees and 2-10 simply just told me that it was nothing that they can do until they determine if they were going to fix the parts on my furnace or order me a new furnace. So it took them about a week to come up with that decision then they put the order in and it took another week for someone to come out to fix it so that was two whole weeks that I went without heat and 2-10 didn't compensate or anything. Their policy does not care about the customers. I am counting the days until I cancel them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Litricia, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Anonymous

I had to use it for my stove. Which was having issues and come to find out that it wasn't covered because of its size apparently so that was a bit frustrating. It is good but there's always room for improvement.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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William

Time they I used 2-10 they assigned it out to a repair person properly and the repairs were completed in a timely and complete manner. They were just very good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Joshua

Recently my air conditioner went out and it was repaired. It's too hard to talk to somebody on the phone everything's got to be done through the internet.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Jeffrey

I had to use it on six vents ceiling vents in the in the bathroom. The company came out and repaired with no problem. The only negative thing is it's hard to get a hold of somebody I have to wait on hold for quite a while.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Eric Gumkowski

Covers most issues but not all things, our furnace wasn't efficient enough to heat the upstairs but it functioned so they wouldn't cover the cost to replace with a higher efficiency.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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N/A

Had a very easy claim that took from November to March to be fixed. I had to call in often and the repair companies that were sent to my home had awful reviews. We had to use 3 separate companies to finally get the job completed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Ronnette

My builder recommended them. I am glad I have it. There was an incident and I had to wait a long time to solve the problem. They didn’t work with the home market place. The heater had stopped working and it was 20 degrees. The worker didn’t want to do business with them because they don’t pay so they had to find me someone else.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ronnette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Bhaskar

We used the warranty because we had an issue with the dishwasher and the gentleman came and was ready to make the repair. They aren’t able to do multiple appliances in one call.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bhaskar, we're glad to hear your dishwasher got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Amy

When I called to report an issue that I had, right away I had someone reaching out to me within twenty four to forty eight hours. Its a very valuable service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Vincent

They do not communicate properly and tend to not provide the correct steps. Whatever is covered by our warranty so for all the all the company they can help full very been quick easy to schedule things like that.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vincent, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Sharon

The thing I love about two ten is that the customer service always is helpful as they possibly can be the reason why give it out four because the time frame in which someone can come out now. Have increased and the amount that dollar amount continues to go up.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Deanna

I find the web page really hard to navigate. And when I would call and they would help me navigate through it. A hot water heater went out. The time frame it took to get it ordered and everything was a little bit long. Everybody I've dealt with two ten been very helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deanna, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Derell

I've always been able to get someone. Recently I had to get my heater replaced, my HVAC system replaced, I called them they couldn't find contractor so they had me find one myself and they reimbursed me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Derell, we're glad to hear your heater and HVAC system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Sylvester

I used my warranty when my stove went out and they sent me the model, serial number and the first message had all the parts and I picked them out on time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sylvester, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Brent

Knowledgeable. Easy to use and quick. I had an HVAC system that was not cooling. Scheduled the appointment request online within twenty four hours the technician was out and it was back up and running.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brent, we're glad to hear your HVAC system got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Debra

Excellent service. About three years ago I had a problem with my AC and the person that they sent me it took them almost a month to fix our unit in summertime, that was only issue that I had.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Debbie

I had to use my home warranty and I had four small gas leaks definitely and they told me that it would be three days before they could get someone out to fix the gas leaks and that was unacceptable to me because I had four gas leaks definitely I do have the gas turned off. It was twenty degrees out I was worried about my pipes freezing, so I had to get approval to have out of network and I got reimbursed a hundred twenty hundred thirty dollars out of a seven hundred dollar cost to fix my pipe so I was very discouraged with two ten home warranty. Because that's not an emergency to them nothing is an emergency does she have home warranty their emergency and my emergency are two different things. Customer service is very poor.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Darren

They're getting back to me and trying to solve my issues and help me out the times I've requested help. They've been fair and good to me. It was a good purchase overall. I'd recommend them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darren, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022