Xfinity Reviews

Surprising comments on customer service. We have the quad package including home security. Both techs showed up early in the window. I was called several times prior to the appt time. I was called after the installation to check on both the service and techs. My phone call to request this service was met by an excellent phone agent who explained all the features and costs. So far, no false alarms. Phone app is simple and informative. My one concern would be if we lost power, the system would not work. Maybe we got lucky but my brother has the service as well and is pleased with the customer service.

I've had a Triple Play package and Home Secure for over a year. Great customer phone service. Great installation of all equipment. Everyone was very clear with explanations for cost and services. Prices are reasonable compared with seperate satellite tv service, internet service and landline. In fact my rate is less now including the Home Security plus more premium channels. You will need to call and check packages and prices when your contract expires, though.

I've had the full package for over a year now with no issues. I love that this system (and additional add-ons) are wireless. Easy to install myself and no need to run wires all over my home. I have noticed my camera going offline once or twice due to an internet tweak but it reloads itself quickly. I had to call customer support once while getting used to this system and I was taken care of quickly and efficiently. I am very satisfied with this service and highly recommend it to others.

Great company - great customer service. Great product, too. I see other reviews bashing them but I have been completely satisfied with them. If you are displeased with their service for any or no reason, you have 30 days to cancel the service without further obligation.

Installed about a week ago. Love it. First time video security and I just look at monitor, or cell phone, of TV and know all is well. Very happy. Installer Tony Ewing did a fantastic job.

Have cameras on all areas. Loved. We were out of the country and saw our home and temperature. Love it. No problems.