Xfinity
Is This Your Business?3.0
4.5
Overall Score
Author: Kaitlyn Short
Xfinity Home is a home security solution offered by Comcast for its customers. The company offers multiple professionally monitored plans with a monthly fee ranging from $9.95 to $39.99. Higher priced plans also include the company's television and Internet service packages.
Some plans require a professional activation/installation fee starting at $100, but free installation is available on select plans. You can also opt for DIY installation. Xfinity Home includes remote system access from any mobile device, instant email/text alerts, and cellular and battery backup systems. You can find Xfinity Home security reviews below if you're interested in hearing what customers have to say about the home security provider.
Top Ranked Companies
The Good
- 24/7 Professional Monitoring
- Remote System Mobile Access
- Compatibility with Existing Equipment
- Customizable Packages
- Professional and Self-Installation Options
- Video Recording Available
24/7 Professional Monitoring
Xfinity service includes a comprehensive range of offers that feature Xfinity home automation for smart home devices (such as the smart thermostat and smart light switches), energy management, remote system access, and 24/7 professional monitoring. Xfinity Home packages are also customizable, and equipment add-ons are available.
Remote System Mobile Access
Customers can customize alerts and adjust settings for home automation features using the Xfinity Home X1 entertainment system on their television or through the Xfinity app on their smartphone. The home security systems also feature cellular and battery backup systems in case of power failure.
Compatibility with Existing Equipment
Xfinity home security systems are wireless and fully compatible with existing security equipment the customer may already have. Xfinity will work with customers to ensure their current equipment is up to date and fully integrated into Xfinity's security system. This makes it simple for homeowners to upgrade to Xfinity home security without having to put additional money down for equipment they already have. Many home security service providers require customers to purchase equipment from the company itself and don't allow equipment from other providers.
Customizable Packages
Xfinity has its primary home security package called the Xfinity Home Secure package that includes the basics of what you'll need to protect your home. The company also offers add-on equipment that you can pay for à la carte to add to your current home security package.
Xfinity Home Secure Package
- Three door or window sensors
- Motion sensor
- Touchscreen keypad controller
- Wireless keypad
Add-on Equipment
- Indoor/outdoor cameras ($199.95)
- Zen Thermostat ($199.95)
- Outlet controller ($49.95)
- Smoke detector ($99.95)
- Three door or window sensors ($129.95)
- Five door or window sensors ($199.95)
- Motion sensor ($49.95)
Professional and Self-Installation Options
Customers can choose between professional installation or self-installation options for their security systems. This gives customers the choice to save money with a DIY installation option, which can make the overall cost of the home security system that much cheaper. This also gives customers the option to have an expert install it for them to avoid added labor and the chance of anything going wrong during the installation process. However, professional installation requires an installation fee, so take that into consideration before deciding which you'd prefer.
Video Recording Available
Xfinity security cameras have live video recording that you can add to your home security system to make it more robust. You can include 24/7 video recording to any of your Xfinity Home packages to access live footage as well as see footage from other times you may have missed. You can also hook a Xfinity security camera up to your Xfinity X1 to view live video from your TV. Video and recording details are as follows:
Indoor + Outdoor Camera
- $199.95
- HD live video
- Night vision
- Weather resistant
- Professional installation or self-installation
- Add 24/7 video recording for $9.95 per month
Camera + 24/7 Recording
- $99.95 + $9.95 per month
- HD live video & recorded video
- Night vision
- Weather resistant
- Professional installation or self-installation
- Up to 10 days of saved video
The Bad
- Internet Connection Required
- Limited Equipment Warranty
- Early Termination Fees
- Undisclosed Service Transfer Cost
Internet Connection Required
Xfinity security systems require customers to have an Internet connection in order for service to be activated. However, this is common with security service providers, and Internet connection makes wireless security systems convenient and easy to use.
Limited Equipment Warranty
Xfinity security plans offer a warranty for all Xfinity home security equipment, covering manufacturer defects for a period of only 30 days. The customer is responsible for all maintenance and repair costs, and the company does not publicly disclose its fees for technician visits on its corporate website.
Early Termination Fees
Many offered plans require customers to sign a two-year contract agreement. Customers may be charged an early termination fee if they do not return equipment immediately after canceling. The company reserves the right to raise pricing for its home security plans after one year of service. You can check out Xfinity security reviews below if you'd like to know if this has been an issue for past customers.
Undisclosed Service Transfer Cost
Customers are charged an undisclosed service transfer fee if they decide to move to a new residence while under contract. This also may include a reinstallation charge to set up the equipment at your new location.
The Bottom Line
Comcast Xfinity offers customers home security packages with 24/7 professional video monitoring and remote access with either professional or DIY installation options. You can add recorded video (up to 10 days of saved footage) to your alarm system for a $9.95 monthly fee where you can access footage at any time through Xfinity's app.
If you have current security equipment from another provider, Xfinity will work with you to get your old system upgraded with the latest technology and integrated into Xfinity's home security system. Xfinity's systems also feature multiple backup protection features as well as automation capabilities for smart home devices.
It's important to note that the equipment warranty is only for a period of 30 days and does not cover technician repair and maintenance costs, and you have to pay a moving fee if you are relocating the security equipment. However, this is common within the home security industry, and Xfinity does have attractive features and robust security packages for consumers looking to protect their homes with video monitoring and recording.
If you want to learn more about the home security provider and its offerings (such as value for your money, quality of product or service, customer service, company trustworthiness, etc.), check out Xfinity security reviews below.
