Vivint: Read 8,283 User Reviews From Real Homeowners

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Verified Customer

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Shally Sorensen Washington, UT

Vivint has the worst customer service I have ever dealt with. I literally had to call 18 times to try and get help with malfunctioning equipment. I never got hello, and ended up going with another company.

6 years ago

Reply from Vivint

Thank you for your feedback Shally. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Enrique Mora

Good service has the best team , all ways keep me informed and I said thanks Enrique

6 years ago

Reply from Vivint

Thank you for your feedback Enrique! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Brent Weckwerth

Excellent! During all interactions with Vivint personnel; they are very professional.

6 years ago

Reply from Vivint

Thank you for your feedback Brent! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lisa Miller

Best fastest service , knowledge of installation, and able to help me to learn the system

6 years ago

Reply from Vivint

Thank you for your feedback Lisa! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Alvaro Rangel

When you need the system to record something important, it fails miserably! It stops recording as prgammed and does not let you know.

6 years ago

Reply from Vivint

Thank you for your feedback Alvaro. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Bill Virtue

To this point in time they have been very responsive and right on top of any occurrences t our home

6 years ago

Reply from Vivint

Thank you for your feedback Bill! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Rosemary Didyk

They have been very polite and courtesy whenever I have talked to them in anyway

6 years ago

Reply from Vivint

Thank you for your feedback Rosemary! We appreciate you letting us know about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lidia Ferenczi

I have vivint over 5 years now,never had anyproblem.Great customer service, fast and efficient.

6 years ago

Reply from Vivint

Thank you for your feedback Lidia! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ann

Very good service. Highly recommend.like the part using cell phone to operate Vivint

6 years ago

Reply from Vivint

Thank you Ann for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Jean

Closing out service is a lesson in frustration. There is CONSTANT calling & texting when you try to disengage. Some days there is NO getting thru to customer service to settle problem.

6 years ago

Reply from Vivint

Thank you, Jean, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Jimmy Wyrick

Price is a little too highThe price needs to be reduced in order to get more customers otherwise other services will take advantage

6 years ago

Reply from Vivint

Thank you, Jimmy, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Tamara Gunter

Horrible customer service experience. System broke or did not work for months. After several appointment and call 1 rep finally helped me in the loyalty department. But I've already spent hours and many days off from work.

6 years ago

Reply from Vivint

Thank you for your feedback Tamara. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 22nd, 2019

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Verified Customer

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BDWms

Very good alarm system. Excellent installation and repair assistance. Good value

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your excellent install experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Michael

Horrible Customer Service is horrible they are very rude and half of the time they dont know what they are talking about

6 years ago

Reply from Vivint

Thank you Michael for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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David V

Great customer service! Always very knowledgeable staff either by phone or in person

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us and appreciate the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Unhappy Customer

Very unsatisfactory. Whole system was bad. Had to call every couple of days because something was wrong. Then had to way weeks before a tech would come out. This went on for about a year. Would not recommend to anyone.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Dianna

When I have a problem, the reps that I have spoken with were able to solve the problems.

6 years ago

Reply from Vivint

Thank you for your feedback Dianna! We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Matthew Rosendale

Equipment works and the people I have interacted with have been friendly and helpful.

6 years ago

Reply from Vivint

Thank you for your feedback Matthew! We are so glad to hear about your experiences with us and our system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Katie Blagdon

I have enjoyed my service so far. The only issue I had was with one or my detectors and that was replaced for me.

6 years ago

Reply from Vivint

Thank you for your feedback Katie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Louise

Customer support is very polite, prompt, and knowledgeable. They respond quickly and the equipment seems up to date.

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with our support agents. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Grant

Their equipment was okay, we have no complaints. We like the cameras and they gave us a good deal.

6 years ago

Reply from Vivint

Thank you for your feedback Grant! We are glad to hear that you're enjoying your cameras. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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George Provo, UT

We've been pleased with everything except our outside camera which we can never get to record.

6 years ago

Reply from Vivint

Thank you for your feedback George! We are so glad to hear that you're enjoying your system. So that we can look into this issue with your outdoor camera please contact our chat team using this link:

Nov. 27th, 2019

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Verified Customer

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Beverly

I haven't had any problems with it. They are always very helpful and nice on the phone.

6 years ago

Reply from Vivint

Thank you for your feedback Beverly! We appreciate you letting us know about your experience, and the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Lorne

I think their front door locks could be better because they don't light up at night. They are easy to get ahold of.

6 years ago

Reply from Vivint

Thank you for your feedback Lorne! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Ruben Garcia

So far I'm happy with it. It's easy to monitor on my cell phone. They always answer my questions.

6 years ago

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Verified Customer

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Frank

They always reply to my call and resolve my issues. It's reliable and easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Rosa

Always willing to help me with anything I needed help with. The equipment is easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Rosa! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Alvin

It's very reliable. Anytime I've had a concern I've made a phone call and got very good service.

6 years ago

Reply from Vivint

Thank you for your feedback Alvin. We appreciate you letting us know about your experiences. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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James Sobers

Vivint is a company that has a clear dedication to customer satisfaction, value and reliability.

6 years ago

Reply from Vivint

Thank you for your feedback James! We appreciate you letting us know about your experience. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Gwendolyn Dixon

good we are pleased with Vivent. We just recently upgraded and added cameras to our home

6 years ago

Reply from Vivint

Thank you for your feedback Gwendolyn. We appreciate you letting us know about your experience and we hope that you're enjoying your new cameras. When you have a chance, please contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Michael R. Stager

quick response complete confidence in your company in getting the right response

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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M. Lopez

Very good. Whenever I have questions they help me and are very efficient. Problems solved

6 years ago

Reply from Vivint

Thank you for your feedback M! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Rev. Linda Siddall

Excellent but a bit pricey, which has prevented some friends I referred to you from signing up.

6 years ago

Reply from Vivint

Thank you for your feedback Linda! We appreciate you letting us know about your experience with us. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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T

I have had it for 2 years. It makes me feel secure when I go to bed that I have a security system in place.

6 years ago

Reply from Vivint

Thank you for your feedback T! We appreciate you letting us know about your experience with your system. It is good to know that your system gives you peace of mind. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Winthrop Kretman

Many local alarm activations not appearing on the Vivint board. Unable, or unwilling to correct. Could not depend on Vivint to protect our home. Charging for window stickers and yard signs. Terrible service.

6 years ago

Reply from Vivint

Thank you for your feedback Winthrop. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Linda

It doesn't pick up everything like when people is in my yard by trespassing. I love it but it needs to improve on that.

6 years ago

Reply from Vivint

Thank you for your feedback Linda! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to look into your camera further:

Dec. 1st, 2019

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Verified Customer

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Myrlene Celestin

I needed to have the censors' connections updated because my windows and door were replaced. i was tol that i ahve to 500 dollars more to have them replaced. this is a roberry.

6 years ago

Reply from Vivint

Thank you for your feedback Myrlene. We appreciate your honesty about your experiences with us. When you have a chance, contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Harriet Ehrlich,

good except for the alarms that you wear . The elastic bad is awful badly need a better wrist strap.

6 years ago

Reply from Vivint

Thank you for your feedback Harriet! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Jose Maldonado

Continue to have issues with my sensors. The price for the equipment is extremely high, the equipment I bought from Walmart was way lesser and works much better. When my contract is up, I'm kicking Vivint to curb.

6 years ago

Reply from Vivint

Thank you for your feedback Jose. We would love to look into your concerns with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Virginia Moore

Representatives are always friendly & very helpful. I can rely on them when I have a problem.

6 years ago

Reply from Vivint

Thank you for your feedback Virginia! We appreciate you letting us know about your experiences with us and value the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Janet Wagstaff

It would be nice for someone to come by on a quarterly basis to check the alarm systems out to see how they are functioning.

6 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate you letting us know about your experiences with us. If you find that you have questions about your system, check out our support site at this link:

Feb. 18th, 2020

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Verified Customer

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Cynthia

Great. I have not had any problems with Vivint and there costumer service has been good to me.

6 years ago

Reply from Vivint

Thank you for your feedback Cynthia! We are so glad to hear about your experiences with us and your system further. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Tracy Eagen

Right now it isnt even working, i have changed entry doors and added some. I was sent sensors but have no idea how to program.

6 years ago

Reply from Vivint

Thank you for your feedback Tracy. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Christy

good. Our monitor is behind on information. Someone could break into my house then kill me before the alarm will go off

6 years ago

Reply from Vivint

Thank you for your feedback Christy. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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SYLVIA LARA

Excellent, It really gives me peace of mind and my children don't have to worry about me!

6 years ago

Reply from Vivint

Thank you for your feedback Sylvia! We are so glad to hear about your experiences with us and your system, and how it gives you and your family peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Margaret

Great, they are very willing to help when I had issues with my system. The fixed it immediately

6 years ago

Reply from Vivint

Thank you for your feedback Margaret! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Peggy McKnight

Great, never had any problems, they are prompt when needing something taken care of

6 years ago

Reply from Vivint

Thank you for your feedback Peggy! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Larry Hunter

Customer service is very understanding, they always listen to my issue and address it accordingly

6 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Magan

Everything runs smoothly with no issues and customer service is quick to solve problems.

6 years ago

Reply from Vivint

Thank you for your feedback Magan! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Myron Gordon

Experience been very good, good customer service I recommend using Vivint Security Systems

6 years ago

Reply from Vivint

Thank you for your feedback Myron! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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