SafeStreets USA: Read 272 User Reviews From Real Homeowners

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charles kelly Granite City, IL

they were great when I had them just try to go somewhere else they'll charge you an extra three months and not beat an eye or send you to collections, poor business practice!!!!!!

6 years ago

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Charles Q Vielhauer Lenexa, KS

ADT is misleading on cost. They tell you one price over the phone and then increase it after six months. Be prepared to be swindled if you go with ADT. Customer services is extremely poor as well.

7 years ago

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Mad Canton, GA

Been an ADT customer for 10 plus years. They had issues with one of their towers and wanted to charge me $350 to "upgrade" the system and double my monthly monitoring. Horrible customer service.

7 years ago

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Arnetta Gray Charlotte, NC

I just needed a different system, so I got it. I haven't had any problems so far.

8 years ago

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Verified Customer

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Jackie

Installer pushey, arrogant and didn't explain things well. Felt like bait and switch.

9 years ago

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Verified Customer

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Anonymous Winters, CA

The outside camera does not a night vision

9 years ago

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Kari Potocki Lockport, NY

They have horrible customer service, they miss appointments (multiple times), they trap you in a contact, they are not reliable nor trustworthy. Stay far away

6 years ago

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DANIEL TOPIK Eureka, MO

THEY USED A BAIT AND SWITCH TACTIC TO SELL ME THE SYSTEM. NEVER PROVED A SUMMARY OF THE COST FOR THE SYSTEM. WE WERE BILLED OVER $3000.00. NEVER GOT A COPY OF THE CONTRACT

6 years ago

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roger Chesapeake, VA

not a good deal expensive sales man are contract sales people if u have wi fi blink sold at best by no monthly monitor charges

6 years ago

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PrestonOconnor

It’s very easy to use. I like the phone app. Our installer was great.

8 years ago

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Zac Cannon Biloxi, MS

My parents and I used ADT for their home security for several years. It was a great system and not very buggy.

6 years ago

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Verified Customer

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Nothing Sportswood, NJ

Very expensive installation fees and equipment

9 years ago

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Verified Customer

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Justin Denver, CO

Total bait and switch advertising with pricing

9 years ago

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S. Son West Lafayette, IN

Lied to about warranty -- requires an extra visit fee. Lied to about the Ring doorbell. Requires a separate fee. Terrible install.

7 years ago

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Gerry Hemphill, TX

The system is easy to operate and I really needed security!

8 years ago

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Verified Customer

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Anonymous San Ramon, CA

Never received rebate promised during purchase

9 years ago

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N/A

I told him I didn't want the system but he ran a credit check anyway. Misleading! Don't appreciate that at all. K

8 years ago

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Joel Barger Dover, PA

Unreliable. Does not honor their own commitments. Phone staff are terrible to work with .

6 years ago

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M.E. Summerdale, AL

Would not recommend to anyone. ADT is the Worst company ever! Horrible customer service!

7 years ago

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Tracy Wright

Don't do business with this sham company! They make it impossible to cancel service!

7 years ago

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PatBodkin

lack of professionalism. bait & switch sales tactics

8 years ago

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Brian Grove City, PA

ADT has the worst customer service of any company I have ever dealt with!

8 years ago

SafeStreets USA Reviews