SafeStreets USA: Read 272 User Reviews From Real Homeowners

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Richard Schlinkert Fairhope, AL

I have had my SS system for just over a year so I have enough info now to write a review. I gave them only three stars, but only for very good support and response time. The alarm has trigger twice since I've had it, once because a door blew open and the other may have been an actual attempted burglary which was unsuccessful. Response time is better than Vector or ADT (I've had both) although it is outsources like most. Now we come to the hardware, which is junk. I give it a two stars out of five. First, the chime volume on the keypad is not adjustable and is so faint, we can barely hear it coming in the back door from 15 feet away-I've set the alarm off twice for that reason, and my hearing tests fine. Then the chime went mute, so I had them send me a new keypad, which was no better, so that component is nowhere near the quality of my Simon system I had with Vector. In addition, the "siren" on the base unit wouldn't scare a mouse away. I even bought the "super loud" outdoor siren and it is so wimpy, you can barely hear it from inside of the house. In contrast, the outdoor siren that my ADT and Vector systems would wake the dead, so while my SS system does dial the authorities, the most important feature is to scare away the bad guys, which this system will likely not do. Now, I have a smoke alarm that won't quit chirping the "low battery" tone, even though I have now put three batteries in it, so it's going to have to be replaced. I paid $500 for this system (components are actually worth about $150 wholesale), but I wonder how long this junk will last once the warranty is up. If this is only going to be a "break even" for the difference in cost of a fully warranted ADT or Vector system, it's no bargain.

8 years ago

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Faith Janney Roanoke, VA

It had been used by the person who previously lived in the house we got, so we kept it. Customer service has always been very responsive when I call. Their systems are very user friendly too. The local technician that they sent out to the house for the installation was excellent. They all seem like great people.

8 years ago

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Emmanuel Perez Hammond, IN

I wanted my wife to feel safe since she's at home all the time. Customer support has been pretty good so far. They have reacted promptly the two times that the alarm sounded. The equipment has also been working pretty well, haven't had any problems with it so far. It's very safe and at $53 I think it's also affordable.

8 years ago

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Anonymous Lincroft, NJ

The system was already in place with the house and since a friend had ADT we decided to stay with it. The person that came in to do the installation did everything they had to do. They were very knowledgeable, friendly, and knew their stuff well.

8 years ago

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John Flores Morganton, NC

I went with them since they were a reputable company. I really haven't had that much interaction with their customer service outside of the installation. The system and equipment are ok and they serve their purpose, though it would be nice if the units and batteries were rechargeable and if the things were a bit smaller and more discrete.

8 years ago

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E.B. Parkersburg, WV

We saw that people around the neighborhood had it so we decided to go with them. The installation people came in and put everything in its place. They were very knowledgeable and answered all of our questions. The equipment is also not bulky, it's just there.

8 years ago

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James Williams Riner, VA

I think I went with them just because they were well known. I really haven't had any issues with them, just a few with the guy that did the installation. He still did a good job though and was very informational. Everything seems to check out with the equipment and it has worked well when we tested it.

8 years ago

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Anonymous Del Mar, CA

I just heard about it and decided to give it a try. We've had very good customer service so far. The installation was excellent and the technician was really really good. The equipment just works and does what it's supposed to do.

8 years ago

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Leslie Prudhomme Denver, CO

They are a good company with a good reputation, that's basically why I went with them. Every time I've called they have been very helpful and have gotten me all the information that I need. Everything is easy to operate and is not bulky at all.

8 years ago

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Marcus Aultman Hopewell, VA

They were available in my neighborhood, so I decided to go ahead and get the service. Their customer service has been very responsive and has provided me good feedback so far. The installation went well and the equipment has been very user friendly.

8 years ago

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Maria Sacapanio Soulsbyville, CA

They had a promotion, I think it was with AT&T, and I thought to get it. I haven't had any issues so far, that's great considering that I live in a quiet remote area. Their customer service is great and the installation went well.

8 years ago

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Margaret English Richmond, VA

I had seen it advertised on T.V. so I decided to get it. I think it's very good and I'm happy, though I really don't know how it's going to turn out. I'm expecting it to be good though. Their equipment is up to date and their people are pretty much on the ball, very helpful. I was very happy with them and the people that installed it.

8 years ago

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Luis Matos Neshanic Station, NJ

I used to have their system in my old home so I decided to carry it over to my next home. We don't really have that much interaction with customer support since I install the equipment. I haven't run into any issues with them though. Their equipment is user friendly, clean, small, and very intuitive.

8 years ago

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Sandra A San Antonio, TX

Dennis S came out to my house to install a home security alarm unit on March 14, 2017. He was very professional. He let me know of all the equipment available and explained the purpose of each equipment. He was not pushy which I liked that. Most importantly, he patiently explained the alarm system to me. I rate Dennis a 10.

9 years ago

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Jan Burkholder Jeannette, PA

Jacob installed our system. He was very knowledgeable. I have no technical skills so he was very patient with me. He explained to me all I needed to know. He is quite an asset to your company, I believe. I am so glad Jacob was sent to our house for installation.

9 years ago

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Verified Customer

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Mahadevan Krishnan

I have had ADT before. When they installed this system, I was really happy with their service and with the technician.

8 years ago

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Verified Customer

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Ethan Hammon Wilkes-Barre, PA

This was the system that was already installed in the house. I've never had any issues with the service, and the equipment's user-friendly.

8 years ago

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Verified Customer

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Vernon Davis Edwardsville, IL

Everything seems to work as advertised. I was motivated to get their system based on cost and convenience.

8 years ago

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Verified Customer

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DmitriGeer

terrible service and experience with first representative attempting install- not knowledgable, did not install correctly, attitude about it. A different person helped resolve and he did a great job. But overall we wasted a LOT of time and energy dealing with first guy.

8 years ago

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Verified Customer

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Jarrod Snell

I heard they were pretty good so I got it. The alarm system is not really working right now though. They should've sent someone out to fix that. I wish I hadn't picked them. I've just had a horrible experience and once my contract is up I'll never hire them again.

8 years ago

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Verified Customer

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Family Damascus, OR

I never received my $100 gift card for signing up. Also the connectivity in the app to the live feeds on the cameras is poor and the app doesn't connect to my system to remote activate.

8 years ago

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Verified Customer

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Linda Weber Wichita, KS

They have been very attentive to our calls and have helped me with the questions I had. The system is easy to use and understand.

9 years ago

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Verified Customer

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Kathleen Kelley Quinton, VA'

I have been recently widowed, so this system makes me feel secure. I got it through ADT and I'm satisfied with them.

9 years ago

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Verified Customer

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Jessica Pack Spout Spring, VA'

The technician that came to install it was really nice and informative. So far the system hasn't broken.

9 years ago

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Verified Customer

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Clarence France Jonesboro, GA

Customer service is easy to access and they're always always available for me. They have given me no problems.

9 years ago

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Verified Customer

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Shane Albuquerque, NM

I enjoy all the experiences I've had with them right now. It's a pretty simple system, and it's pretty good as well; I've enjoyed every little bit.

9 years ago

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Verified Customer

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Jason Frederick, MD

The technician that came out was very professional, and so far, everything has been just fine. I haven't had any trouble with the system; it'''s worked pretty good.

9 years ago

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folmarrl1@cox.net Pensacola, FL

Great monitoring system, however, ADT continues to raise their prices annually, even without receiving any upgrades. I've been with them since 2005 and have not received any upgrades but prices keep going up. Talked to a representative and he tried to blame it on taxes. In 2006 cost was $32.00 + and through the years continually rising to now in 2021 is at $53. Again this is for the basic service, no upgrades. I'm also a Senior Citizen.

5 years ago

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TPat Cottage Grove, OR

This Company has been the worst one I have ever dealt with. First of all, I paid for all of the equipment, and they still locked me into a 3 yr contract. Then after installing the equipment that I had to buy 800.00 the camera does not work. someone disconnected it. they told me that they would charge 101.00 plus 45 dollars to have a technician come out. this is cheating and taking advantage of people in order to have a security system. Now an agent tells me I have to go outside and unplug the camera. I will let everyone know that this company is not good to work with and BEWARE of all of the money and charges that they give to you. it's not worth it.

5 years ago

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Brittany Wilkinson Herriman, UT

I grew up with an ADT Alarm system. I always felt safe in our home. I love that the door alarm chimes whenever a door opens. It made me feel safe. Good customer service as well.

6 years ago

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Kymberlee Yack Orem, UT

I'm such a freak about home security, i'm so picky when it comes to my house! but safe streets usa has been wonderful. everything i've wanted they've helped me get and with great pricing as well!

7 years ago

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Sarah Holland Huntington, WV

The previous owner had it so we just went along with it. The person that installed it all was fine, we didn't have any issues. So far everything works the way it's supposed to.

8 years ago

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V.B. St. Louis, MO

I went with them since it had a special discount with our home owners warranty. We had some issues while setting things up but they were very nice about it all. The system works well for the most part.

8 years ago

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John Chapkovich Conway, SC

It was recommended by someone else. I really haven't had any problems with them so far and the equipment seems to do everything I need it to do. The only problem I ever had was that the person that I had an initial contact with was not exactly upfront about how many contacts were in the package.

8 years ago

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Eric Zilko Bakersfield, CA

There was a promotional offer with them so I went and got it. I really haven't had any problems so far, but I haven't really tested them either. Still, their equipment is good. It has a lot of features on the panel that are very customer friendly, plus there's not a lot of wires so it's not an invasive things. I am a bit frustrated though since I did not receive a copy of my contract. There was something in it about me sending a $100 dollar rebate, but since I didn't have a copy I couldn't send it.

8 years ago

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Anonymous Aliceville, AL

I've only really had to call customer service to arrange for the installation to happen. It was very good though. I get their representatives to help me with whatever I need. The equipment is very good, easy to use, and easy for me to remember how to do things.

8 years ago

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Dante Martinez Cypress, TX

I went with them since they were the best of the market and had lots of years of experience. They have answered all my questions on time and everything is very good, including the equipment. I'm very happy with the service.

8 years ago

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Amy Stewart Gilbert, AZ

We have had ADT for many years now and have really enjoyed having their security systems in our home. I really like having a few keypads upstairs and down for convenience. When guest come over i like having the beeping happen when the doors open. They are great!

8 years ago

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Verified Customer

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Anthony Aurora, IL

Customer service is great. They are very professional. The technicians were also very professional and kind.

8 years ago

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Verified Customer

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JillM

They were easy to work with and the technician did a great job explaining it to me.

8 years ago

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Verified Customer

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Ashley Cleveland, OH

Helpful and very friendly. Responded fast and walked me through the process step by step.

8 years ago

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Verified Customer

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Shirley Watson Fayetteville, NC'

Your employee was very courteous and answered all of my questions. He was great!

8 years ago

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Verified Customer

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Jannell Chesterfield, VA'

Because they are friendly and fast. Customer service is great ! I would recommend it to anyone!

8 years ago

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Verified Customer

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Russell Macon, GA'

Very professional, friendly and helpful. Went out of her way to ensure she answered all my concerns

8 years ago

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Verified Customer

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Mike S Freeport, IL

Mike was great ( a 10), his substitute did not follow up (Mike went on vacation and we had a problem with a Ring unit).

9 years ago

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Verified Customer

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Ricky Mannery Milwaukee, WI

We haven't had any problems and it's easy to use. Because of it, my insurance rate went down.

9 years ago

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Verified Customer

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Tania Morales Charlotte, NC

They have provided really good service. Everything works pretty well, I have no complaints.

9 years ago

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Verified Customer

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Maria E.-Washington State

I feel secure in my home! They respond quickly and always with respect and courtesy.

9 years ago

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Evie Zariga

This is one of the worst companies to do business with! The ADT sensors they put in started falling off hours after they were installed. The alarm kept going off driving dog and children crazy. It took less 48 to tap out of this dumpster fire of a product & installation. You have 3 days to end the contract, which I did in WRITING! This is where the saga goes from bad to worse. It took more 5 emails and 8 phone calls for an acknowledgment of the cancellation. A technician was to call within 5 business days to schedule a time to remove the system. 2 months went by and no phone call. I called weekly and was given the same nonsense, someone would call me the next day. 2 1/2 months later the same person who installed it came to remove it. He had the audacity to tell me if the sensors kept falling I should have glued them to my walls. Or better yet the paint on my walls was the problem and I should repaint and use better doubles sided stickies. On his way out, he said I would see my $850 in 5 business days and I wouldn’t be charged for the monthly service. Fast forward to February 2022. ADT corporates had been charging nearly $70 for a service I cancelled which was acknowledged as cancelled. I call ADT and ask why am I was I charged for a cancelled. The rep says it’s odd but it was it refunded but held in an account which is done when customers are moving which they get from safe streets. I get through to safestreets and am told the reason I have not been refunded for FOUR MONTHS is the equipment was never returned. When I pushed how was this possible when the same installer came to my home, I was told he didn’t know and would have to check with the area supervisor to see if the equipment was actually picked up. I called back to speak with someone else who saw that the equipment did actually get picked up. FOUR AND HALF MONTHS to get money back for a product that never worked! Caveat Emptor

4 years ago

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Elana PEREIRA Oakland, CA

If I could give them a negative star I would. Was totally scammed by this company. I would love to know how many others have been taken advantage of. They financed a supposed free installation on a credit account that I was misled into signing for. I was never offered the option to pay for $1,821 worth of "upgrades" with my own money. They never informed me of the cost of the "upgrades". They never gave me documentation during the installation on the pricing. When I call customer service, I'm basically told it’s my word vs. theirs. I electronically initialed documents I never had time to read on the installers ipad and on docusign. I thought I was signing off on a free installation, a city permit, and the monthly $45.99 fee for 2-year contract. Of course, there is only a 3 day return policy. I received a mysterious credit card in the mail 2 weeks later. I tore it up and cancelled it thinking it was a clerical error. One week after that the first bill came for $51. It’s 3 weeks now – no way to return the equipment. Now I'm locked into a 2-year contract with predatory criminals now paying $96 monthly. Boy, do I feel safe knowing perpetrators of fraud have got my back. The installer must get some weird commission to set up those credit accounts. He was so sly about it, wording everything just ambiguously right. The customer service agent Kaitlyn said that by cancelling the credit card I somehow validated having knowledge of the loan. Mysterious logic. If you are in the same situation, beware, they might use the same tactic against you. If this at all sounds familiar, please write a review - if this is company policy, it might be a means for a class action law suit. My installation took place on 9-4-21. Covid has made it easier for predatory entities to take advantage. I still have no documentation on signing up for the credit account. ADT was willing to offer me a free month of service ($46) to offset this whole debacle. If anything - close the ridiculous credit aspect of this transaction. I'd rather pay out of pocket. Moreover I'd rather this not happen to another person. Too many sleepless nights.

5 years ago

SafeStreets USA Reviews